OCWEN FINANCIAL CORPORATION

2016-07-29

Corinth, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Colts Neck, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Edmonds, WA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Hon, HI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-29

Dallas, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-29

Pasadena, CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: Ocwen and/or XXXX XXXX XXXX fraudulently obtained my personal and sensitive loan data from my XXXX mortgage holder XXXX XXXX. Owen wrongfully foreclosed on my home on XXXX XXXX, 2016. I obtained information from my XXXX lender XXXX XXXX on Tuesday, XX/XX/XXXX that they received a phone call on the day Ocwen auctioned my home fraudulently using my ex husbands name. My ex husband is willing to testify that he did not call in. The person had my ex husbands name, loan number, birthdate, last XXXX of his social security, and knew the property address. After XXXX XXXX verified who they thought was homeowner on the loan, the preceded to offer my loan status, my reinstatement amount, my current interest rate, and a payoff quote. Now only ocwen knew my ex husband information as he was on that loan too. They fraudulently used his name to to obtain the information to conduct a wrongful foreclosure. Or perhaps they helped XXXX XXXX XXXX obtain that information. I would like Ocwen and XXXX to answer to this.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: Ocwen Loan Servicing , LLC has not accounted for {$48000.00} in loan payments I sent in from XXXX XXXX thru XXXX XXXX. My account need to be adjusted to reflect a {$48000.00} principal reduction The Security and Exchange Commission is aware of the Defective Mortgage loan that 's a part of XXXX XXXX XXXX XXXX XXXX XXXX is a violation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-07-29

MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My issue is XXXX fold, but both complaints have to do with Ocwen Mortgage Co. In XXXX XXXX, I began trying to get a Loan Modification from Ocwen Mortgage. I am divorced and because of that and also some health issues, I could not pay my mortgage. I did everything required and sent it to Ocwen. They approved the mod. However, at the 11th hour, my ex-husband refused to sign the paperwork ( I was given the home pursuant to my divorce decree, but we had not actually redone a Deed ). At this point, the mod was based on my income figures alone. Ocwen denied the request at that time and sent the mortgage payment check back to me. We then did all the necessary paperwork ( recording a new deed, completing the Family Transfer paperwork and my ex and I both signed the release of liability form ). I resubmitted updated paperwork and was approved for the mod. to begin on XXXX XXXX, XXXX. However, I was to pay the back amount due since XXXX XXXX. I did n't understand then and still do n't understand now. I was never told to pay anything and there was no mod in effect so why do i have to pay the back due amount. They also stated the back due amount was due within a month. It was approx {$3000.00}. Funny thing, I do n't have that much money. At this point I got XXXX involved ( Note : I 've been a real estate agent for 20+ years and still did not understand most of this! ). XXXX was wonderful and began working to get this straightened out. Again, they sent, after I sent to them, all of the information requested ( including all the transfer info yet again ). We heard nothing back. On Monday XXXX/XXXX/XXXX, I received a notification from Ocwen they were beginning foreclosure proceedings. I spoke with XXXX and they are as confused as I. OK, now for the flip side. In XXXX XXXX, I received some ice dam damage at my home. I spoke with the insurance company and they gave me a check for {$21000.00}. Ocwen requires rather onorous steps to have them endorse the check. I did them all - getting paperwork filled out by a contractor, sending them all estimates, etc. I sent them all this in approx. XXXX XXXX. The insurance division will not even speak to me as my ex-husband 's name is the only one on the mortgage at this point (? ). In fact, when you delve into this, you will have to use his name, they do not show me on the mortgage at all. They will not issue MY insurance claim check. It has been a year and a half. As the ice dam melted, water come in between the walls. I know mold has been growing - I can smell it in one of the ( finished ) downstairs rooms. It is now going to cost me much more than $ XXXX to fix the escalating problem. But yet they still wo n't recognize me as the owner of the property since according to them, the mortgage is in arrears so they ca n't do a transfer ( But, when I applied I was not in arrears ).
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Hinsdale, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have had a mortgage with Ocwen Mortgage, Loan # XXXX since XXXX ( been a homeowner since XXXX - NEVER made a late mortgage payment EVER ). In XXXX I applied for and received a HAMP loan through them. For the past year I have made multiple calls attempting to get the {$5000.00} I am owed for paying my mortgage on time which I should have gotten after the XXXX ( XXXX ) or XXXX ( XXXX ) year, which was part of the deal. I have my mortgage deducted automatically every month on the XXXX for the current month ( so XXXX XXXX was deducted/paid on XXXX XXXX for instance. ) I have gotten a constant run around from Ocwen. On XXXX XXXX, XXXX I was handed over to escalation manager XXXX, XXXX, who assured me I would receive the {$5000.00} against my principal by XXXX. When I called back on XXXX to see how everything was going, XXXX had left the company and I had to start over. I spoke with XXXX, XXXX, who escalated my case to the Concern Department. On XXXX XXXX and I spoke and he guaranteed I will get my money - he just needed a few more days to research. I had to call back over and over - sometimes he returned my call and sometimes not. Today - XXXX, at XXXX CT - he told me that I paid my mortgage late between XXXX and XXXX so I would not be getting the {$5000.00}. I asked how that can be when I have it automatically deducted each month. He would n't listen and said I would get a letter in the mail. If you look at the documentation I will attach you will see my mortgage payment is taken out every month on the XXXX ( statements show a day or two later for it to clear ). However, if you look at the transactions they have on line ( also attached ) it will make your head spin. They clearly applied and then deducted/suspended many many times over the payments I made. And now they have sold the mortgage to XXXX XXXX XXXX so I am stuck between the two. I 'm hoping you can help!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: Ocwen Loan Servicing LLC, has committed violations under Dodd Frank and re-filed a mortgage that was not certified and and also has created an assignment on my home. As per the Trust, loan is a defective Mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-07-29

Ft Belvoir, VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Dear CFPB. I am writing you in regards to my current housing and income situation, as I am on the verge of becoming delinquent within months on my mortgage. Years ago, I ran into similar trouble, and my XXXX mortgage holder put in place a permanent modification which I still have today, with out asking me to first go delinquent. My XXXX trust holder provided a temporary solution in place which the interest rate has since increased last year and again next month. My loan is now owned by a different servicer, Ocwen. I also no longer have the same job and am with a new company since XX/XX/XXXX, taking a significant pay cut. My wife also begins school next month, which I took out a loan from my XXXX to pay for the first year. At the same time, we are still paying for a large medical expense for her. As a result, I filed the necessary paperwork for a loan modification, as I wish to keep our home and continue paying on time. I am on time now, but unfortunately that will soon change as I exhaust all funds. We are living check to check and by credit cards now. My current loan servicer is Ocwen. On XX/XX/XXXX, I completed the application for mortgage assistance and sent it electronically by close of business. On XX/XX/XXXX at XXXX, I received a call from Agent XXXX at Ocwen. Truly, I am not sure why he called as he spoke about payment options if I wanted to apply for a modification. I told the agent I had already applied. He said " oh, let me check on it. '' The agent told me that I was already denied because I did not meet the criteria to include being delinquent on my home loan. I told him I do not want to go delinquent and was instead seeking assistance in advance of that occurring. He then told me I was " twisting his words '' and that he never told me that I needed to go delinquent and that was only the investor 's guideline. I asked for the investor 's information and he replied he could not provide me, but would email it to me within 2 business days. I asked who I could I contact if I do not receive and was told " no one, but I will get it. '' I then asked to speak with the agent 's supervisor, which he chuckled at quietly, not realizing I heard him and apologized after I mentioned it. After holding for several minutes, the supervisor joined the call ( Agent XXXX ). I briefed her on the poor treatment I received from her agent, she apologized, but stated since I was not delinquent it was apparent I could make the payments. I responded by asking if she had looked at modification application, as she would have saw the XX/XX/XXXX job change and most recent pay stubs. She stated there was nothing she could do. I truly need the CFPB 's help to save my home. My income has decreased, my interest rate is rising, my bills are not going away, and I running into high credit card debt. I do not want to walk away from our home and wish to exhaust every chance to keep it. Thank you for your time and consideration.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Seattle, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Loan Servicing holds the second mortgage on my home. At the time I filed a Chapter XXXX Bankruptcy my payments were current regarding this loan. Ocwen stated that due to my current bankruptcy status they could no longer accept payments towards this loan. There was no basis either contractually - in the promissory note, or legally - as a result of the bankruptcy filing, for the beneficiary or its servicer to refuse to accept my payments. Instead it was a ploy to try to force me to sign a reaffirmation agreement on this debt, which I had no legal obligation to do so. Now they are attempting to add late fees and foreclosure fees to my loan balance, fees that were incurred as a direct result of their own unilateral action of unjustifiably refusing to accept payments. This is, to my view, an unfair and deceptive practice towards me that was likely repeated with many other consumers. I have suffered damages in the amount of lost wages, legal fees I incurred in fighting the foreclosure and doing the mediation and in the amount of late fees and foreclosure cost being tracked on the end of my loan balance. I lost my father less than a year ago and this additional stress caused by the threat of foreclosure has been unbearable!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Guilford, CT

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-28

Bohemia, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Baltimore, MD

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Brooklyn, NY

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Bar Harbor, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Cayce, SC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Briones, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-07-28

Lithonia, GA

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Briones, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-07-28

Atlanta, GA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My Servicer is OCWEN. I wish to stop a foreclosure scheduled for XXXX XXXX, XXXX re property at XXXX, GA XXXX. This is a companion complaint with # XXXX filed today requesting a 90 day moratorium on foreclosures due to NATURAL AND MAN-MADE DISASTERS which have plagued this house in the last 60 days including lightening damage, fires, environmental issues, XXXX, water & sewer line issues foundation cracking, pestilence flooding, brickwork, cement walls, bushes and trees collapsing into the XXXX, and many other problems caused by the disasters. In the unfortunate event the FC XXXX is not possible there are numerous reasons the XXXX XXXX, XXXX FC should be stopped. ( 1 ) Borrower ( " B '' ) sent a payoff/loan mod/sale offer to OCWEN over 60 days ago to which there has been no response ( Exhibit A ). The law requires that FC be withheld if such measures are submitted and being negotiated. This was a buyout-payoff offer not an unfulfilled loan mod documentation case. With the recent disasters or plagues thrust upon B 's house, time is obviously needed to assess the worth of the house, the repair and reconstruction costs, the City 's involvement, insurance coverage or the lack thereof, and if the house can be repaired or condemned. The letter and expected settlement negotiations are serious enough to forestall any FC as per the law, and general mortgage servicing practices. ( 2 ) The demand letter from OCWEN 's counsel was not sent the appropriate 14 days prior to the FC notice as required by the XXXX XXXX order covering OCWEN, RESPA and state law. Thus the pre-FC requisite notice requirement is 45 days not the 30 days notice utilized. The FC letter was dated XXXX XXXX, received over the XXXX of XXXX for an XXXX XXXX, XXXX FC ; or 30 days notice rather than 45. The last demand letter being relied on was XXXX XXXX, XXXX, nearly 2 years ago and certainly over 180 days. As will be shown below the numbers in the demand letter were wrong then and now so using a two year old demand letter to try to short circuit the legal mechanism is inappropriate and illegal. Thus the insufficient notice provided B should cancel the FC because the requisite number of days notice were not given to B for the XXXX XXXX FC ( Exhibit B ). ( 3 ) The property involved here is underwater with respect to the B owing more than the property is worth. The XXXX County Tax Assessor 's office has again put a market value on the property of {$890000.00}. ( Exhibit C ). With the recent natural and man-made disasters that have befallen the house the value of the property is considerably less than the tax assessor 's valuation, since XXXX dollars are needed to repair and reconstruct the house and property. The amount owed by whichever calculation is considerably more than the market valuation. The Servicer 's working with B as requested would serve a much better purpose for investors, B, and the community than to continue this FC process. ( 4 ) The major contention Borrower has had with Servicers is the failure of OCWEN, XXXX, etc. to credit B for most of {$120000.00} B paid to Servicers including {$10000.00} B paid tax authorities to prevent a tax sale of the property. These figures were established in court cases and communications with XXXX years ago but OCWEN who took over servicing from XXXX on XXXX XXXX, XXXX has not acknowledged receiving B 's money and not crediting the funds to B 's account. ( 5 ) Under RESPA Reg X places a duty on both transferor and transferee during a transfer of servicing for each to identify documents or information that might have been transferred by the transferor and obtain such documents from the transferor servicer. In particular the servicer is required to maintain inter alia a schedule of all transactions credited or debited to the mortgage loan acct, including ( COND )
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: The servicer is OCWEN who has scheduled another foreclosure on my property on XXXX XXXX, XXXX, which I would like cancelled. This case is connected to XXXX others, all interrelated including a natural or man-made disaster case, # XXXX, and a consumer law violations case, # XXXX. This complaint is about OCWEN 's violating the requirements in the Consent Order concerning application of the NMS to OCWEN by the NY State Dept or XXXX Services and the CFPB ( hereinafter referred to as the " NMS Consent Order '' ). The issues here are continuing ones about OCWEN 's attempting to foreclose on my property on XXXX XXXX, XXXX despite an outstanding offer to buy the property, a request for a moratorium of 90 days to address natural and man-made disasters that have hit the house, despite the fact that the house is underwater, despite the fact that XXXX other complaints have been filed ; XXXX concerning the natural and man-made disasters, and the XXXX about the plethora of consumer law and NMS Consent Order violations that OCWEN has committed that prohibit any foreclosure, and need to be addressed. This complaint focuses on violations OCWEN has committed of specific NMS Consent Order requirements that go to the heart of the Consent Order on issues like -- robosigning and fraudulent assignments, broken chain of title, dual-tracking, the effect of unendorsed Notes in securitization and lack of standing to foreclose. A final issue involves voiding the transaction because of unlicensed brokers and lenders making home or mortgage loans without a lending license, or a corporation not being registered in the state where they conduct significant business. I have provided documentation proving assertions that the mortgage bank involved here, XXXX, was not licensed and not a registered corporation based on a proper examination of the documentation in the case ; so the loan is void. This and the other issues are fundamental to the NMS Consent Order in terms of making sure any action taken is based on proper and legal documentation. However, despite calling their attention to these issues, OCWEN has made the decision to ignore the facts in violation of the NMS Consent Order. ROBOSIGNING. Robosigning is fraud whereby people sign other 's names, claim official bank titles which they do not have, notarize falsely, or otherwise fill out and sign important real estate documents without any authority whatsoever. Robosigning companies were set up to service the banks and trusts to make up documentation the banks and trusts could use to complete their files so they could foreclose on borrowers with impunity. Companies like XXXX and XXXX had robosigning mills until the publicity shut them down. Now the big banks and servicers have specialized units under other corporate names to do the same thing as a matter of convenience if they are missing paperwork because loans were made so fast between XXXX to XXXX that documents were often missing. Some of these quieter robosigning operations work in Florida, South Carolina, Mississippi, California and Iowa. Fraudulent or forged real estate documents like deeds, assignments, allonges, and affidavits for foreclosure are documents that when discovered are marked VOID. The chain of title is also broken. Real estate titles can not pass by virtue of fraudulent documents. If a document is determined to be fraudulent it has to be replaced legally if it can or else no title can pass with the fraud and the alleged owners claiming title to the property do not have authority to foreclose, nor standing to bring actions to claim and take the property because they have no ownership due to the fraudulent documents. XXXX robosigner on a document makes it fraudulent and void. I have XXXX robosigners on XXXX different assignments related to my property. Exhibit XXXX contains the first page of the security deed for refer
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

San Gabriel, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Currently, borrower has no loan status, due date or location for payments despite repeated requests. Full discussion of complaint points contained in the attachments to complaint along with support documents. In part, this complaint will cover : Servicer requiring the borrower be in default to discuss foreclosure alternatives despite being named in multi-state litigation, brought, in part to halt this practice ( XXXX Reasonably Foreseeable or Imminent Default ). Failure of servicer to discuss all loss mitigation options with borrower ; failure to communicate with XXXX-certified housing counseling agency, or, borrower 's attorney, Dual Tracking. Borrower was not allowed to review the terms of a XXXX or Forbearance Plan Notice ( FPN ), before agreeing, sight unseen, to terms and making the first payment over the phone. Servicer refused to allow borrower to receive terms via email or seek legal advice. Borrower was told decision must be made " now '' or " lose '' the plan, forcing borrower to rely solely on servicer 's oral representations. There was no obvious choice presented to the borrower, given the choice of accepting an XXXX UP sight unseen OR entering foreclosure and risking loss of a primary residence with meaningful equity. Borrower was unable to reasonably avoid injury due to servicer 's actions. These actions hindered the borrower 's decision making in part, by not allowing the borrower access to information needed to assess available alternatives. ( XXXX XXXX, UDAAP ; XXXX guidelines XXXX ; Section XXXX FTC XXXX : Deceptive Acts or Practices ) Servicer failed to honor total amount due estimate in issued XXXX UP Forbearance Plan Notice ( FPN ) at end of forbearance plan term requesting an amount that was a 44 % increase over the estimate contrary to XXXX servicing guidelines section XXXX. No explanation for the increase was given despite repeated requests. After months of requests regarding reinstatement Servicer claimed the amount given on FPN was NOT the accrued but unpaid balance as required, undisclosed amounts were now due. XXXX servicing XXXX : Forbearance Plan Notice requires the FPN [ must include ] " Estimate of the ACCRUED BUT UNPAID BALANCE that will be due at the end of the UP forbearance period if the borrower makes required forbearance plan payments on a timely basis '' ( emphasis added ). Adding amounts after the fact violates the letter of and spirit of XXXX, FTC XXXX Sec. XXXX, HAMP XXXX and assertions by Ocwen 's representatives. Failing to get accurate accounting from servicer, borrower applied for XXXX XXXX XXXX. Servicer failed to calculate XXXX XXXX step properly, follow and document waterfall steps resulting in an improperly denied XXXX XXXX modification in XXXX. Ocwen continued to affirm its incorrect calculation, refusing to re-evaluate or consider actual numbers from borrower and a XXXX XXXX ( XXXX servicing guidelines ). After months of litigation over the FPN, XXXX XXXX, XXXX, borrower 's legal counsel received an offer of XXXX Streamline ( TPP ) from servicer 's counsel who refused to draw up documents unless borrower agreed to the modification WITHOUT SEEING THE FULL TERMS. This establishes a pattern with servicer 's process, force the borrower to accept obligations without seeing the terms, a clear violation of the spirit of XXXX, XXXX, XXXX XXXX, FTC regulations. Borrower completed the TPP, Ocwen 's counsel sent a one-line statement denying the permanent modification. Borrower received no written notification of denial ; followed one month later by an approval. Modification documents promised from servicer never arrived. Documents provided by counsel were faulty carrying both a fixed and variable term, counsel refused to reissue, correct or allow time for correction of conflicting terms, insisting borrower sign documents that clearly violate XXXX XXXX, FTC and XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-28

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response