OCWEN FINANCIAL CORPORATION

2016-08-02

Garrett Park, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Dear CFPB Representative, We signed a " shared appreciation agreement '' with Ocwen Loan Servicing , LLC who represents the note holder XXXX XXXX. In this agreement Ocwen was to, in exchange for, very high payments, forgive a substantial portion of the principal owed on their mortgage. Now comes, that after over a year of us making excruciating payments that have depleted our savings, Ocwen has pulled out of the agreement leaving us with a foreclosure, likely loss of our home, and our life savings gone. They claim that their employees / representatives misled us into this situation but that at the end they were canceling the agreement and moving forward with foreclosure. We have already received the foreclosure notice. The key provision of this agreement was the principal forgiveness. The note holder, XXXX XXXX, had us locked in what they call a " negative amortization '' loan, where the balance of the loan actually goes up instead of down. Together with the housing crisis of 2008 we have a very severe negative equity in our home. After the government prohibited these negative amortization loans, the note holder changed us into a regular ARM in order to what they termed " stop the bleeding ''. However the payments soon tripled in size and made things impossible. Subsequently Ocwen, now the new servicer of the loan, convinced us to sign this agreement in exchange for this principal forgiveness that would pull us back to a break even equity position. Based on that we signed. Now that the market has been improving, Ocwen has decided to pull out. In our opinion they have done so in order to bring in more cash for themselves from a foreclosure rather than having to comply with the principal forgiveness agreement they signed with us. They are covering their tracks by removing long time representatives from our account, bringing in bogus " customer advocate reps '', erasing electronic correspondence within our account at their website etc. We find this to be negligent and outrageous. We have been sent into financial disaster by Ocwen Loan Servicing , LLC and the note holder XXXX XXXX. ***A more detailed description of the situation is given in the attached documentation together with other related supporting documents***
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Hack, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Rancho California, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Hinkley, CA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Fort Pierce, FL

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX v.Ocwen, loan # XXXX for : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX. I would like to file a complaint vs my current loan processor ( ocwen ) for failing to adhere to terms of settlement rendered offering me mortgage assitanc., I lost my job with an insurance co. that went under. I fell behind on house payments and asked my co. then ( Litton ) to help me the house was XXXX under water already. I started working and tried to present requests for help to Litton.It was run around and they raised my pmnt even higher, and filed a foreclosure. They did not offer me due process, even as I showed ability to pay. I now own my own business XXXX. I am a XXXX in my field and now require the help of one ... you folks. Back in XXXX and XXXX when served papers for foreclosure and not a clue how to defend myself ... I hired an attorney for over {$3000.00} ( money which could have gone to late payments had Litton offered help, and not try to take my home unjustly ) in the end the attorney got paid, nothing got done and he flat out told me I needed to short sale. In despair, but trusting his " advice '', we contacted a realtor to list the home and begin the short sale process. Then I was informed that I was responsible for realtor fees and also the credit line on the home even after the short sale. I go back to my " attorney '' and he informed that " Oh yeah ... maybe you should just file chapter XXXX and give up the property '' I had over XXXX credit score when this all took place. Today this continues to be the only black mark. They ( Ocwen & Litton ) have destroyed my life. I take responsibility for getting fired from a failing co. which went under, but they need to take responsibility for failing to work with me in good faith. Under the worry of having the XXXX show up at our door, asking to vacate ... my wife and I moved out in XXXX and rented a place in the same community. We were model tenants for 4 years and paid a $ 1300 monthly rent, not only on time, but early every month. We have been just as responsible we our other obligations during and since. We even kept insuring the home out of our pocket for the time we already served with foreclosure until we vacated. We did so in good faith as opposed to having them put a forced placed policy. I had hopes of coming to terms with Litton and saving our home. My wife did I, did not buy with 0 % either, we gave XXXX of our money on this property. We were also done an injustice by being locked into a 3 year non-refinance clause at initial purchase. We were not told that until we were at closing table. That came to play a big role later in us not being able to refi prior to falling behind with Litton ( who then sold the loan to Ocwen ) After I finalized my bankruptcy and was cleared of all debt related to this house, I could not understand why they had not foreclosed on it. When I contacted Ocwen to deed it back to them, their letter also offered the option to now modify ... even after my bankruptcy. I had also received a small settlement as part of the wrong doing by Ocwen. The property sat empty and in limbo for 4 years. I have since moved back in an attempt to modify it under the new govt programs and to stop the liens from piling. The home was hit with city liens for being overrun while under the care custody and control of Ocwen. It became run down as a result, needs investment to bring back and still has liens. Ocwen is now cheating me again. They have denied my application for debt reduction and do not give me reasons or how to re-apply. They also put me under a very short to reply or the offer expires. What they offer me is to pay for a home I can never own nor sell. They are still trying to put all the financial loss on me. They are simply complying by taking my application, but no effort in good faith. thanks
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

TN

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: i have someone trying to purchase my home and I contacted ocwen inquiring about my payoff amount and when I finally received their quote o was appalled! It is so incorrect and on top of that they added on several fees and late charges which are not correct or right! I have my bank statements to show when they have been paid and on what date! After receiving this I decided to check my credit report and it shows that ocwen listed my mortgage closed back in 2013, which is NOT correct as I have been paying them monthly to this date! I now understand why I have been turned down so many times when trying to get a loan etc. this is illegal and a federal offense to not report to the credit bureau! I also have not received a monthly statement since 2013 and when I have inquired about this issue I was told each time they would correct it and send one, well I have yet to receive a statement! Now I know why cause who knows where my money has been going and based on their payoff quote and my credit report it sure has n't been going on my mortgage! I want this fixed immediately! As I have an opportunity to sell my home and due to all these circumstances and incorrect information I may lose the buyer as he cant wait forever for me to fix the problems ocwen has created!!!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-02

Brant Lake, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-02

Key Biscayne, FL

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Complaint: I have in the past filed many complaints with several regulatory agencies and with the judges and clerks of XXXX County, FL regarding the verification and validation of the collection of my mortgage loan by the servicer, XXXX / XXXX XXXX and now new servicer, XXXX XXXX XXXX, XXXX and I have never received a full certificated response to my Debt Validation Letters, and my QUALIFIED WRITTEN REQUEST, COMPLAINT and DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST lettrs. Neither one of these servicers ( debt collectors ) have complied with each request as required by the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) and by RESPA, Title 12 Section 2605 ( e ) of the United States Code as well as the Truth In Lending Act 15 USC Section 1601. Each of these debt collector have failed to follow the law. I have even sent them copies of my credit report showing someone else owning the debt and they still have not provided me with full, clear and certificated proof that they are the ones that have the right to collect the debt. There has even been documents such as Assignment of Mortgage that have been prepared which are suspected to be fraudulent. They continue to send me responses that do not provide enough information to verify the debt nor that they have the right to collect the debt. They provide documents stating that they are original but in court different documents are provided as original. They are not following the law and they are not providing what is required of them by the law. There is suspicion of fraud. Entities involved are : 1. Originator : XXXX XXXX a subsidiary of American Home Mortgage ( they filed bankruptcy and went out of business XX/XX/2007 ). Bankruptcy Case Number : XXXX 2. Sponsor : XXXX XXXX XXXX XXXX XXXX 3. Depositor : XXXX XXXX XXXX XXXX XXXX 4. Issuing Entity : XXXX XXXX XXXX XXXX XXXX XXXX 5. Servicers : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX 6. Homeward Residential Holdings, Inc. : A company organized by XXXX XXXX XXXX in 2007 which included several platforms and one of them was American Home Mortgage Servicing d/b/a XXXX XXXX 7. Ocwen Financial Corporation : The company that acquired Homeward Residential Holdings, Inc. 8. XXXX XXXX XXXX, disbarred attorney who was part of the foreclosure mill in Florida and was disbarred for foreclosure fraud. XXXX XXXX XXXX was the attorney that drafted and filed the assignment of mortgage that was used in my foreclosure action and I suspect it to be fraudulent. 9. XXXX XXXX, Clerk of XXXX County Court : I sent a letter to the Clerk of Court requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened. 10. Chief Judge XXXX XXXX : I sent a letter Judge XXXX requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened. 11. CFPB : I have filed many complaints and have appealed the response from the different entities but nothing has been done. No investigation has ever been initiated. 12. Attorney General XXXX : A complaint was filed with this office but nothing ever happened. 13. DOJ : A complaint was filed with the DOJ as the settlement agreement with DOJ and XXXX XXXX XXXX list in their Annex XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as one of the trusts that are part of the settlement agreement having to do with fraudulent activities of the banks.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-02

Key Biscayne, FL

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Complaint: I have in the past filed many complaints with several regulatory agencies and with the judges and clerks of XXXX County, FL regarding the verification and validation of the collection of my mortgage loan by the servicer, XXXX XXXX XXXX / XXXX XXXX and now new servicer, XXXX XXXX XXXX, XXXX and I have never received a full certificated response to my Debt Validation Letters, and my QUALIFIED WRITTEN REQUEST, COMPLAINT and DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST lettrs. Neither one of these servicers ( debt collectors ) have complied with each request as required by the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) and by RESPA, Title 12 Section 2605 ( e ) of the United States Code as well as the Truth In Lending Act 15 USC Section 1601. Each of these debt collector have failed to follow the law. I have even sent them copies of my credit report showing someone else owning the debt and they still have not provided me with full, clear and certificated proof that they are the ones that have the right to collect the debt. There has even been documents such as Assignment of Mortgage that have been prepared which are suspected to be fraudulent. They continue to send me responses that do not provide enough information to verify the debt nor that they have the right to collect the debt. They provide documents stating that they are original but in court different documents are provided as original. They are not following the law and they are not providing what is required of them by the law. There is suspicion of fraud. Entities involved are : 1. Originator : XXXX XXXX a subsidiary of American Home Mortgage ( they filed bankruptcy and went out of business XX/XX/2007 ). Bankruptcy Case XXXX : XXXX XXXX. Sponsor : XXXX XXXX XXXX XXXX XXXX XXXX. XXXX : XXXX XXXX XXXX XXXX XXXX 4. Issuing Entity : XXXX XXXX XXXX XXXX XXXX XXXX 5. Servicers : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX 6. Homeward Residential Holdings, Inc. : A company organized by XXXX XXXX XXXX in 2007 which included several platforms and one of them was American Home Mortgage Servicing d/b/a XXXX XXXX. 7. Ocwen Financial Corporation : The company that acquired Homeward Residential Holdings, Inc. 8. XXXX XXXX XXXX, disbarred attorney who was part of the foreclosure mill in Florida and was disbarred for foreclosure fraud. XXXX XXXX XXXX was the attorney that drafted and filed the assignment of mortgage that was used in my foreclosure action and I suspect it to be fraudulent. 9. XXXX XXXX, Clerk of XXXX County Court : I sent a letter to the Clerk of Court requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened. 10. Chief Judge XXXX XXXX : I sent a letter Judge XXXX requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened. 11. CFPB : I have filed many complaints and have appealed the response from the different entities but nothing has been done. No investigation has ever been initiated. 12. Attorney General XXXX : A complaint was filed with this office but nothing ever happened. 13. DOJ : A complaint was filed with the DOJ as the settlement agreement with DOJ and XXXX XXXX XXXX list in their Annex XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as XXXX of the trusts that are part of the settlement agreement having to do with fraudulent activities of the banks.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-02

Millville, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: on XX/XX/2016 I filed a complaint of the mortgage company adding additional charges to my loan with no explanation. Because of CFPB they finally got it all corrected on XX/XX/XXXX statement. So on XXXX I go to the web site to make my payment and the web site will only let me make the minimum payment again and not the fully amoritized payment so I add the additional amount. Now again on XX/XX/XXXX statement they have started again charging me fees with no explaination. When is this going to STOP!!!!! I just want to make my payment correctly, on time, and have them credited correctly!! WHAT A CONCEPT!!!
Company Response: Closed

Disputed: No Timely Response

2016-08-02

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My credit report shows that I have or had a mortgage with Homeward Residential f/k/a American Home Mortgage Servicing, in the amount of XXXX and opened in XXXX 2006. I request that Homeward Residential f/k/a American Home Mortgage Servicing respond to the Debt Validation Letter and the QWR letter attached to this compalint. I have never signed a mortgage with Homeward Residential f/k/a American Home Mortgage Servicing. I am attaching a copy of my mortgage and note for reference. This goes back to my original theories that no one knows who exactly owns my mortgage and note and that all documents used, i.e., Assignment of Mortgage, etc. are all fraudulent. I want this investigated and I want answers.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-02

Stkn, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-01

Braintree, MA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-01

Green Acres, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed

Disputed: No Timely Response

2016-08-01

Fruitvale, CO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

Chickasha, OK

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-01

Eagle Rock, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

August F. Haw, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-01

PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I requested a payoff from Ocwen loan servicing. There are extra fees totaling almost {$7000.00} When I called to negotiate the fees and/or the removal of them I was denied and told that according to the terms of the loan and modification. The problem is that one is a deferred principal balance fee of {$5200.00}. That was from the modification 3 years ago. I was to have that amount removed each year for 3 years. But 3 years ago I received a XXXX for the entire amount of {$15000.00} which we had to claim as income on our tax returns. So therefore according to our records with the IRS we have already paid taxes on that income ( which also changed our tax bracket to a higher bracket ). When I called today I was told this will not be removed. I would like this formally investigated and reviewed.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

Ellenwood, GA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

CA

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: OCWEN HAS ENGAGED IN CONTINUOUS PREDATORY PRACTICES, intentionally to avoid assisting me/ a borrower, in resolving the toxic, bad loan STILL plaguing me from pre-2008 meltdown/ bad debt. They have EVERY time sabotaged ( I have proof ) the process to avoid ANY RESOLUTION to the toxic loan I am still saddled with. For over 1.5 years I have attempted a conventional refinance, a HARP refinance, a modification, and a short sale among other attempts to resolve. OCWEN BURIES the process and SABOTAGES it : Hiding behind bureaucracy so egregiously that the applications expire, and/or documentation expires, creating the continuous requirement of new documentation and notifications of FURTHER DOCUMENTATION REQUIRED, EVENTUALLY REQUIRING US TO APPLY FROM THE START ALL OVER AGAIN, AND THE SABOTAGE CIRCULARLY CONTINUES AD INFINITUM. ALL-ALL-ALL LEADING TO " DECLINING THE APPLICATION '' AND NO RESOLUTION. OCWEN IS PREDATORY and blatently avoiding borrowers receive government assistance programs or working on a solution, ANY SOLUTION, to get them out of toxic debt caused by the residual bad loans that caused the 2008 meltdown.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-31

West Brandywine, PA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-07-31

Manchester, NH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: We paid our Mortgage in full in XXXX of XXXX. I sued this crminal entity in XXXX for fraud. In discovery Ocwen admitted All payment made in 13 years were never paid to a XXXX. Unfortuately NH allows such fraud to continue because homeowners can not challenge the fact that the loans are never placed in the trust allowing servicer to pocket the money owed to the trust. I filed suit because Ocwen filed XXXX different lien releases with the registry. Ocwen release, sand canyon, and XXXX XXXX? Interestly enough the lien is released by from a trust that was never paid a dime. After the case was dismissed by the court in an effort to further damage my credit Ocwen in XXXX of XXXX falsely began reporting to XXXX, XXXX and XXXX that I had aquired a new mortgage serviced by Ocwen in the amount of {$60000.00}. It is listed as a home mortgage joint account interestingly enough the account only appears on my credit report. I found this out after i had aquired a new car the net effect of the current fraud is a high interest rate, higher downpayment and higher life of loan cost and lower credit score. I was recently denied a loan because i owe to much on a mortgage that does not exist. I will be filing a new lawsuit at least now i can challenge this criminal entititys frauds. XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-31

PA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: We requested a payoff from OCWEN LOAN SERVICING LLC back in early XXXX, to payoff our mortgage, due to hearing from there collection department our mortgage is delinquent even with a payment received for XXXX. OCWEN informed us they do n't accept payoff request by phone, only mail or email. I explained to them we receiced a collection call for our XXXX 's payment and do n't know why because we made a payment and you cashed our check. That 's when I learned our mortgage needed to be paid in full come XXXX. We never received the payoff letter from them and again emailed them in late XXXX. They returned our cashed mortage payments to us for XXXX and XXXX and we still did n't receive any payoff information. They failed to even let us know this mortgage had to be paid in full in XXXX. We had no knowledge until last minute! We finally received a payoff figure and paid the loan in XXXX. Ocwen did send us a letter stating they would not reflect it as a late paymnent but then reported our mortgage delinquent for 251 days on our credit report. Our credit scores dropped to below XXXX creating an issue to obtain new employment. We, for 10 years, had always continued to pay our mortgage until the payoff was made in XXXX. We were never late and explained to them that they have cashed our payments up to the closing of XXXX. I also informed them we should have receiced at least 90 days notice prior to XXXX to inform us that this mortage had to be paid. They sent us below, the letter to me, that were n't reporting it late. But today its reflects late on all XXXX credit reports. They did send a letter stating it would n't be reported late because it was there failure to let us know and no delinquents would be reported. They have n't made any corrections. Today, we ca n't pass background checks for employment because of there errors.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-07-29

Bronx, NY

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response