OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 2
2019-12-04
Okc, OK
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-12-04
NV
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-12-04
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-04
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-04
Alpharetta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-12-04
Simi Valley, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-12-04
Alpharetta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-12-03
MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-03
Denver, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-12-03
Chautauqua, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-03
Spfld, MA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-12-03
Strasburg, VA
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2019-12-02
2019-12-02
Waynesburg, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-12-02
Philadelphia, PA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: In progress
2019-12-02
Denver, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-02
Nappanee, IN
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I started the modification process in May with PHH Mortgage Company. I started sending documentation through their online portal. I called often to check on the status of my modification package and each time I was told I was missing documentation, that was already sent. I would resend the requested documentation and follow up with a call where I was told that I had other documentation missing. This continued until XXXX. In XXXX I was locked out of the online portal which said the username and password were wrong. I tried changing the password and eventually called the tech help number. They told me they couldn't get me into the portal. At that point I called and got the paperwork to resubmit the ENTIRE package again, this time through email. Again, I was told repeatedly that I had missing paperwork and that I submitted the " old '' hardship paperwork. I turned in the " new '' hardship paperwork and waited. When I called to follow up I asked to talk to a supervisor. I was put on with a supervisor that immediately emailed me the " new '' hardship paperwork in which I immediately filled out and sent back to her. I called on XX/XX/2019 to follow up and she said the dates were wrong and that I needed to send in the tax returns page 2 again. I did so immediately and she emailed me back that everything was in and and she was going to be out of the office until after XXXX and she would get in touch with me on Friday after XXXX when she returned to work. I never heard from her on Friday the XXXX in which I emailed her but the email came back that the email address didn't exist. I called her direct line today and extension and it said the number was disconnected. Throughout this whole process I was assigned a " relationship manager '' in which I never spoke to once. I spoke to someone different each time I called. I asked to have an appointment with the " relationship manager '' and was told they do not make appointments. I received a certified letter on XX/XX/2019 and summons papers that my house is in foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-12-02
Venedocia, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-12-02
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-12-01
Bloomfield, MI
Incorrect information on your report
Mortgage: FHA mortgage
Company Response: In progress
2019-12-01
Newnan, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: In progress
2019-12-01
MI
Trouble during payment process
Mortgage: FHA mortgage
Company Response: In progress
2019-11-30
New Britain, CT
Closing on a mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-11-30
Briarwood, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-29
Key Biscayne, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation