OCWEN FINANCIAL CORPORATION

2017-08-31

Crown Point, IN

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-30

Fort Worth, TX

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-08-30

Mount Holly, OH

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: My complaint is in reference to complaint num. XXXX ... which is telling me they have done nothing wrong and I 'm not specific enough ... how specific do I need to be ... for one you are not aloud to charge multiple property inspection fees on the same day and still monthly ... that is called double dipping ... .for two ... you are not aloud to practice unfair ... deceptive and abusive practices on a family for 7 yrs ... and get away with it ... that is ludicrous ... .and your still doing it bc your ocwen and can do whatever you want!!! That 's even worse ... no one..and I mean no one should have to go through what your co has put us through ... i wish I never bought this home ... i would have never met you and my life would be normal ... instead of all the emotional XXXX your co has put us through ... now I want you to know I have a complete application in with ocwen for assistance ... ..i do not have a sale date as of today ... my application was faxed in on XX/XX/XXXX ... .at XXXX ... at XXXX ... and at XXXX ... .faxed 3 times to XXXX XXXX XXXX ... .a short sale was entered for the 3rd time in a year ... on XX/XX/XXXX ... .nothing from ocwen!!!! That 's fine bc they are still in their time frame but it wo n't be long ... and do n't even try and say it 's not complete or you did n't get something ... .just dont!!!! When are you guys gon na help the families that really need it????
Company Response: Closed with explanation

Timely Response

2017-08-30

Colfax, IN

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-30

Wonder Lake, IL

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I have submitted paperwork several times and keep getting asked for the same things. Attached is a name affidavit, the letter for the name, hud-1, and the utility bill with correct name and address. Please let me know what else is missing the Buyer is getting impatient and this is taking forever to get an approval letter.
Company Response: Closed with explanation

Timely Response

2017-08-30

Chapel Lakes, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-30

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-30

Cheverly, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Based on the my review, I notice that Ocwen loan servicing is alleged unlicensed servicing activity in Maryland not license or have consent order file with Maryland Commissioner XXXX XXXX and no longer eligible to collect a debt form the homeowners in the state of Maryland. I 'm facing preditory lending and respa, Truth n lending violations, In violation of escrow agreement, Ocwen licensing was suspended under unfair business practices XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX. Therefore I request for Ocwen to show proof of claim/debt and all my payments be returned, I 'm going to continue to pay my taxes and insurance without escrow.
Company Response: Closed with explanation

Timely Response

2017-08-30

Trouble during payment process

Mortgage: Reverse mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-29

Wesley Chapel, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: GMAC mortgage discharged XX/XX/XXXX, GMAC sold mortgage XX/XX/XXXX to XXXX. GMAC files bankruptcy XX/XX/XXXX. XXXX reports loan discharge XX/XX/XXXX.Loan paid off XXXX. GMAC reports discharge XX/XX/XXXX -4 years after discharge, 6 months after 100 % payoff yo XXXX. XXXX refuses to correct in spite of overwhelming documentation to the contrary. GMAC writes they have no record of loan. OWCEN/GMAC Has no record. XXXX duplicates mortgage chap XXXX discharge. XXXX claims issue is GMAC 'S.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-29

Temperanceville, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: To Whom it XXXX Concern : This letter is in our efforts to seek a loan modification. We have made several attempts to work with OCWEN so that we can save our home with a modification. We have lived in our home for 19 years, XXXX of those years we were never late on our mortgage payment. I am a Veteran who is now totally XXXX living on XXXX and in the midst of losing my home. Ocwen has worked with us in the past and assisted us with a loan modification previously after we received the loan modification my teenage daughter tried to commit suicide which caused us to have another financial setback with hospital and additional medical bills for her treatment along with the fact my wife took 4 months off with no pay to assist our daughter in getting the necessary treatments she needed. Shortly After returning back to work my wife 's company laid off over XXXX employees. After 15 years of service she no longer had a job meaning we no longer had income or medical coverage. She was out of work for 19 months. She returned back to work in XXXX XXXX. In our last review with Ocwen we were told the reason we did not qualify for a modification is due to the Chapter XXXX bankruptcy. We were advised that if we had the bankruptcy dismissed we would qualify for the loan modification. We had the chapter XXXX dismissed and after the review we were advised we did not qualify for a modification at all because we are more than 90 days past due. That is the reason why we need a modification. When asked why were we told if we had the bankruptcy dismissed we would qualify for the modification we were old at that a modification is not a guarantee. This company has no integrity We were never told this in the past. Also due to me XXXX, I receive property tax relief however Ocwen continues to charge me for escrows. The city has advised us that they send the check back to the mortgage company but they continue to charge us for property taxes. Also when we purchased the property XXXX be known to us it was not disclosed that we had quest piping. We have had several pipe burst that is no longer covered under our homeowner insurance policy. We can not get conventional hazard insurance as we now have to go thru the state of Virginia. At the time we purchased the home the class action lawsuit was going on. We have now been advised if we attempt to sell the home we must disclose that we have quest piping but we were never given that courtesy. Also in the midst of seeking a loan modification I am also requesting my original loan documents. We just want to keep our home even if Ocwen would put the past due on the back of the loan to allow us to catch up. We have given Ocwen documentation from my medical doctor and medical bills showing proof of our medical hardship. They say they do n't want my home but I have not given me an other options outside of foreclosure. We assure you we have every desire of retaining our home and repaying what is owed. But at this time we have exhausted all of our income and resources so we are turning to you for help. Please assist us in saving our home and stop allowing Ocwen to get away with deceptive and unfair practices. The stress of this is exacerbating my illness as we do not want to become homeless Regards, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-08-29

Boston, MA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I filed chapter XXXX bankruptcy with exemption that I would reaffirm the debt of my XXXX XXXX XXXX motor vehicle and our. property service by Ocwen Loan Servicing I claimed as exempt was retained an pay as to contract.But both are closed in my credit report because of chapter XXXX bankruptcy which .I have never stopped making payments because they were both retained they were not part of the bankruptcy..No payments are been reported by either company.
Company Response: Closed with non-monetary relief

Timely Response

2017-08-29

Beyersville, TX

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: Ocwen has claimed to have a valid transfer of assignment of our mortgage loan. The issue is that the transfer of assignment was filed by a known robo-signer XXXX XXXX. I have been able to observe varying signatures of XXXX XXXX that has been filed in county land records office. Can Ocwen please explain why, if the transfer of assignment is valid, does XXXX XXXX signature vary in the attached documents that have been filed in a county land records office from XX/XX/XXXXto XX/XX/XXXX to a Mortgaged Backed Security trust that was closed years earlier? If XXXX XXXX has been noted as a robo-signer, how is the transfer of assignment valid? How is a document signed by a known robo-signer compliant with the new servicing standards and the Ocwen National Servicing Agreement?
Company Response: Closed with explanation

Timely Response

2017-08-29

San Gabriel, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This is demand to stop the illegal foreclosure sale date of XXXX XXXX in violation of the California Bill of Rights Act XXXX specifically Dual Tracking and the Federal Governments Making Home Affordable Program. In early XXXX XXXX, I applied to Ocwen Loan Servicing LLC, the mortgage servicer at the time, for mortgage relief thru a loan modification to save home. I submitted a full and complete loan modification package to Ocwen Loan Servicing LLC for review. On or about XXXX XXXX, Ocwen Loan Servicing LLC thru its foreclosure trustee law firm, XXXX XXXX, XXXX, kept the foreclosure process going while I was engaged in other foreclosure alternative processes. Owcen Loan Servicing, LLC ignored my request to stop and cancel the foreclosure. This is a violation of HBOR. The loan modification review lasted a few weeks but Ocwen Loan Servicing, LLC, ultimately denied for an unjustified reason. Ocwen Loan Servicing LLC failed to definitely provide a justifiable reason under the HAMP program or internal program. On or about late XXXX of XXXX, Ocwen Loan Servicing, LLC denied my loan modification request. As a result, the only option they offered was the Short Sale as the Foreclosure Alternative. So I accepted it not knowing if the Ocwen Loan Servicing LLC, denial was justified under the HAMP/ MHA or HBOR XXXX I exercised my right to Short Sale under the Foreclosure Alternatives and the mortgage servicer Ocwen Loan Servicing LLC Approved my request for the Short Sale Option under the Governments Home Affordable Foreclosure Alternatives Program on or about XXXX, XXXX. I have attached a copy of the request package and Offer we are engaged in. ( Short Sale Program Servicer Responsibilities ) On or about XXXX XXXX, Ocwen XXXX XXXX, XXXX received and began processing a purchase offer from a Buyer named XXXX XXXX XXXX XXXX. I have attached a copy of the fully executed offer package. On or about XXXX XXXX, XXXX, Ocwen Loan Servicing, LLC thru its foreclosure trustee law firm, XXXX XXXX, XXXX, file a Notice of Trustee Sale against the property while I was fully engaged in a Short Sale review with Ocwen Loan Servicing, LLC. This is a violation of HBOR and HAFA. There were several calls made to Ocwen Loan Servicing, LLC and the foreclosure trustee to request more time and to postpone the sale which were all denied by both parties. The legal issues at hand, 1 ) Ocwen XXXX servicing as a mortgage servicer illegally started the foreclosure process by filing a Notice of Default while engaged in a loan modification review and then illegally filed a Notice of Trustee Sale while engaged in a short sales in direct violation of HBOR and HAFA. Ocwen Loan Servicing as a mortgage servicer never once stopped the foreclosure process in accordance to California law and the rules of engagement under HAMP and HAFA. This foreclosure sale is ILLEGAL and in violation of HBOR Law with respect to Dual Tracking since Ocwen Loan Servicing, LLC thru its Foreclosure XXXX XXXX XXXX, XXXX wrongfully persisted with the foreclosure process while Ocwen Loan Servicing, LLC was directly engaged with me for the short sale review and continued all the way thru XXXX XXXX, XXXX. The most recent update regarding our short sale review was for an increased offer amount from the original {$240000.00} to be raised to {$250000.00} which was also provided. While working directly with Ocwens relationship manager XXXX XXXX and underwriter XXXX ID # XXXX, they had me calling back every 48-72 hours to receive a status update on were they stood in the short sale review process. The last conversation with the underwriter was that he will postpone the sale date so that we can receive the short sale approval and close the transaction shortly after, which was never carried out. Ocwen Loan Servicing, LLC led me to believe that through their communication that a postponement was going to be granted and the foreclosure process would be canceled so we can close the short sale successfully. This is a clearly an illegal act and the very essence of the meaning of dual tracking under the HBOR. Therefore, it is imperative that both Ocwen Loan Servicing, LLC and XXXX XXXX, XXXX postpone or STOP the wrongful foreclosure sale pending for XXXX XXXX, XXXX. The short sale transaction remains opened with escrow is a current short sale in escrow that is pending however Ocwen Loan Servicing, LLC and Trustee have not allowed it to close for an unjustified reason. Your office MUST STOP THIS ILLEGAL FORECLOSURE SALE and allow me the right to complete the foreclosure alternative I have already been engage in, which is a short sale. If not, this is a wrongful and illegal foreclosure for which I will pursue legal remedies in the Superior Court of California against ALL parties involved including but not limited to Real Estate Brokers and Agents who have violated of my rights under the standing laws and mortgage relief programs known as HAMP and HAFA. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, CA XXXX
Company Response: Closed with explanation

Timely Response

2017-08-29

Rochester, WA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: The mortgage company Ocwen stated my house was in bankruptcy and took the payment history completely off my credit report. Please see attached bankruptcy the house was never in bankruptcy. I would like them to show my payment history and that it is not in bankruptcy this is effecting my XXXX XXXX and credit history. I am a Surviving spouse of XXXX XXXX XXXX member.
Company Response: Closed with explanation

Timely Response

2017-08-29

Lawrenceville, GA

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-29

Tulsa, OK

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX continues to misrepresent my loan. On on the credit report 's they state that the loan has a 480 month term when the loan has a 360 month term they state that I 've been on the modification agreement since XXXX when the minute modification agreement began in XXXX in their transfer letter XXXX stated they would honor any modifications that XXXX had with us but Ocwen did and does not oblige by the rules that XXXX had for us that 's misrepresenting the loan. Ocwen continues to inflate the amount that was owed on the loan all of this I have evidence for. Ocwen XXXX on the credit report that they 've had the loan since XXXX but nova star was actually the place we opened our loan with then the loan was transferred to XXXX in XXXX The transfer letter states that I can receive the loan in XXXX and thus continue to misrepresent this date on XXXX credit report. XXXX escrow amounts do not match up with the previous servicers escrow amounts. Ocwen nor XXXX XXXX XXXX XXXX XXXX have submitted correct loan papers into the XXXX county land records. Ocwen is not helping and the loan modification process because they want us to pay an inflated price on the loan modification process and the inflammation of the price is around {$180000.00} meaning the modification they want us to sign is for {$330000.00} while we only purchased the house for {$180000.00} and we put an {$18000.00} down payment on the house and XXXX stated in the letter that our payoff amount in XXXX was only {$150000.00}. They are trying to get us to sign the modification under duress so that they can continue to try and foreclose on us. They state that the land was sold and transferred to XXXX XXXX XXXX XXXX XXXX XXXX XXXX backdating to XXXX XXXX but the endorser on the note lost his job in XXXX XXXX and according to the separation agreement of XXXX XXXX that has been filed with the securities and exchange commission XXXX XXXX signature does not mind the company XXXX XXXX to any other lender I have proof of this which I 've used an evidence in court. Ocwen continues to not send monthly statements as required by regulation Z. They want us to say that we release of claims against them on a modification that 's over 200,000 the worth of our home
Company Response: Closed with explanation

Timely Response

2017-08-29

MN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX THIS IS A COMPLAINT AGAINST OCWEN LOAN SERVICING LOCATED AT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX I escalated issues that I was having getting an appraisal completed to Ocwens Office of Consumer Ombudsman on XXXX XXXX, XXXX after failing to get assistance with the process of cancelling PMI on my home a process that I began in XXXX of XXXX. From XXXX XXXX through XXXX XXXX, XXXX I documented a number of failures in Ocwens business processes : 1. The inability of Ocwen to accept either fax or e-mail at published numbers/addresses and even at those numbers/addresses provided by Ocwens Research Department and Escalation Manager. The significance of this is that the Research and Escalation processes of Ocwen are the published escalation processes for customers having difficulty getting factual information on the property ( appraisal data coordinated by Ocwen ; receipt of documentation of improvements made by the Owner since purchase of the property ). Each request of the Escalation or Research Departments takes weeks for a response with all responses ending in dead ends. In other words, no factual information to resolve the issues is ever provided by Ocwen. All of this is summarized on page 1 of my XXXX XXXX, XXXX letter to Ocwen. I also had provided all of the documentation of hard costs that went into improvements at the above property after the purchase date. 2. During and prior to the time- of direct correspondence with Ocwens Office of the Consumer Ombudsman, Ocwen has provided the following differing appraisals on the above property : a ) {$420000.00} appraisal by someone who actually came to my property in XXXX ; b ) {$230000.00} verbally quoted by the Ocwen Research department XXXX Ocwen never provided documentation of the source of the appraisal ; c ) {$270000.00} in a letter from Ocwen dated XXXX XXXX again no source of the appraisal date ; d ) {$390000.00} from a Brokers Price Opinion which is NOT an appraisal as required by Ocwens ( according to the Ocwen website ). As a part of the documentation that Ocwen sent along with their XXXX XXXX, XXXX letter to me is the actual BPO on the above property dated XXXX XXXX, XXXX and completed by XXXX XXXX of XXXX XXXX. On the bottom of the written BPO on the property, the form clearly states THIS IS AN OPINION OF PRICE OR COMPARATIVE MARKET ANALYSIS AND IS NOT AN APPRAISAL. Having no recollection of a XXXX XXXX, I called XXXX XXXX ( XXXX cell # shown on the BPO ) on the morning of XXXX XXXX, XXXX to ask why he had listed {$8000.00} of interior painting as a needed repair ( every inch of wall and floor space have been replaced, refurbished or painted since I acquired the property ). His response included the following direct quotes : The BPO was most likely a drive-by assessment ( in other words XXXX XXXX was never inside the home ) ; At that time, I was doing about 200 BPOs a month, and with that volume, files can often get mixed up between properties. All of this is documented in my XXXX XXXX, XXXX letter to Ocwen. Although I have continued my regular correspondence with XXXX XXXX of Ocwens Consumer Ombudsman Office, XXXX XXXX has provided NO assistance with resolving the issues raised and not acknowledgement of Ocwens actions which are clearly in violation with its written policies. Until XX/XX/XXXX, I believed that Ocwen was stonewalling my requests simply to delay the removal of PMI on the property and add to their bottom line ( the PMI is {$290.00} per month ). At this point, given that I have escalated the issue to the President/CEO of Ocwen, the Chair of the Board Audit Committee and Ocwens external Auditors in addition to the extensive correspondence with XXXX XXXX of the Consumer Ombudsman Office ( presumably someone directly responsible for resolving issues such as this ), I have concluded that Ocwen operates what one might call a fraudulent business enterprise. What is happening to me is also happening to hundreds, likely thousands of other homeowners homeowners that the Federal Government sought to help with the HARP Program. I have provided some, but not nearly all, of the documentation that I have. I documented every correspondence with Ocwen with complete sets of verifiable information. If there is not enough documentation enclosed, I am happy to provide more. XXXX LETTER TO OCWEN I am writing in response to your letter of XXXX XXXX, XXXX which was in response to my letter and documentation of XXXX XXXX, XXXX. The intent of this correspondence and the XXXX XXXX, XXXX correspondence - is to cut through the systemic chaos of Ocwen Loan Servicing to arrive at a factual decision on my request to Cancel PMI on the property associated with loan # XXXX. The letter of XXXX XXXX, XXXX does provide documentation that I have requested through Ocwens Research and Escalation Departments over the last year, but also raises some serious issues about the acceptability of Ocwens business processes and whether, in fact, these processes are only a means of stonewalling the removal of PMI from the above mortgage. Let me enumerate my concerns about the response in the Ocwen XXXX XXXX, XXXX letter : Owner-Approved Appraiser I want to make this abundantly clear : After requesting cancellation of PMI in writing and submitting the required {$100.00} fee to Ocwen as required, I have ONLY been contacted via shadowy phone calls establishing a person ( no name or contact information ) that would call me to set up an appraisal. As an Owner, I had absolutely NO participation in the selection or approval of the Appraiser that was sent to my home, nor was I ever left with a business card. An Appraisal is Required to Cancel PMI According to Ocwen An Appraisal was completed on the property at XXXX XXXX XXXX XXXX in XXXX XXXX, as your letter indicates. Ocwen sent me an obtuse letter with ratios ( dated XXXX XXXX, XXXX ), but never stated the appraised value or the amount of the loan that would need to be paid down to reach the 80 % loan-to-value ratio. I interpreted this as yet another attempt to obfuscate ; why not just state the facts? I did correspond with Ocwen at that time indicating that the Appraisal seemed artificially low. After my additional request to cancel PMI in XXXX XXXX, Ocwen did not respond with an Appraisal, but with a Brokers Price Opinion ( BPO ) as you documented in the XXXX XXXX, XXXX Ocwen letter. According to the Ocwen documentation, the BPO of XXXX XXXX, XXXX on the XXXX XXXX XXXX XXXX was done by XXXX XXXX of XXXX XXXX. On the bottom of the written BPO on the property, the form clearly states THIS IS AN OPINION OF PRICE OR COMPARATIVE MARKET ANALYSIS AND IS NOT AN APPRAISAL. Having no recollection of a XXXX XXXX, I called XXXX XXXX ( XXXX cell # shown on the BPO ) on the morning of XXXX XXXX, XXXX to ask why he had listed {$8000.00} of interior painting as a needed repair ( every inch of wall and floor space have been replaced, refurbished or painted since I acquired the property ). His response included the following direct quotes : The BPO was most likely a drive-by assessment ( in other words XXXX XXXX was never inside the home ) ; At that time, I was doing about 200 BPOs a month, and with that volume, files can often get mixed up between properties. I went on to ask XXXX XXXX whether or not he was aware that the house had a complete kitchen remodel with Viking appliances ; whether or not he was aware that the garage is insulated, heated and dry walled with storage on a second floor ; whether or not he knew the property was walk out with finished living areas on the walk out level ; whether or not he was aware of the year-round view of and proximity to XXXX XXXX. He answer was no to each of these questions. XXXX XXXX was quick to remind me that he was not licensed to do an Appraisal, just as the BPO states. I also find it just too coincidental that the BPO that XXXX XXXX completed had the same exact valuation ( {$390000.00} ) as the original purchase price. Documentation of Improvement Costs I have completed a substantial addition and interior renovations with a total cost of roughly {$140000.00}, therefore I am requesting a cancellation of PMI under the provision that cancellation of PMI may be granted based upon a current market value appraisal, provided substantial improvements have been made to the property. Ocwens XXXX XXXX, XXXX letter states ( documentation of ) cost must be provided by the vendor completing the Brokers Price Opinion or Appraisal. Please tell me how I might accomplish that on a drive-by BPO? In addition, I was generally asked if I had made improvements to the property, but I was NEVER asked for documentation of renovation/addition costs. Ocwen did not mention this documentation was needed until I received a mostly unintelligible response from Ocwen, dated XXXX XXXX, XXXX, from which I did surmise that documentation of the substantial improvements were being requested. I did not find this documentation requirement on Ocwens website under requirements for Cancelling PMI prior to initiating my requests for Cancellation of PMI. I did supply the entire 61 pages of documented ( checks, bank transactions, invoices ) substantial improvements as an attachment to my XXXX XXXX, XXXX letter along with extensive documentation on attempts to deliver this documentation to Ocwen dating back to XXXX XXXX. These documented hard-cost only improvements total {$100000.00}. Also enclosed were copies of the final inspections indicating all renovations/additions are in accordance with Building Code : footings/foundations ; framing ; electrical ; insulation and occupancy. Appraised Value The written documentation on appraised value that was provided by and attached to Ocwens XXXX XXXX, XXXX letter included statements of the need to expand the search area to find comparable homes and misstated the bedrooms in the subject property as 3, not the actual 4. Additionally, some of the vintage remodeled homes in the expanded search area included for comparables were very obviously do-it-yourself additions, not architecturally-designed renovations. Unless Ocwen, as a lender, is able to use a different set of Appraisal Criteria than a Minnesota-Licensed Appraiser is allowed to use for normal resale purposes, the Ocwen Appraisal process is seriously understating the actual current sale price of the XXXX XXXX XXXX XXXX property. Based on an Appraisal that I commissioned from a Minnesota-Licensed Appraiser in XXXX XXXX, the current selling price of XXXX XXXX XXXX Road is in the {$600000.00} range. RESOLUTION OF ISSUES If there is any information that is lacking or a question on any information, let me know immediately and I will try to respond to your request ( s ) within a 48-hour timeframe. Otherwise, I expect that you get a firmer grip on the facts and do the work you are required to do, namely the hiring of a Minnesota-Licensed Appraiser who follows the professional standards of the Appraisal Industry and is fully-independent of Ocwen. Alternatively, I am happy to provide an appraisal meeting the above standards and submit the Appraisal to Ocwen, including the review of the substantial improvement costs documentation that have been submitted to Ocwen or as another alternative, to simply revert to the use of the XXXX Appraisal performed by an Ocwen appraiser.
Company Response: Closed with explanation

Timely Response

2017-08-29

Clementon, NJ

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-08-29

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-29

Rockford, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I attempted to reinstate my mortgage. Based on a repayment letter issued XX/XX/XXXX & verification of calling the lender I had until the end of XX/XX/XXXX to remit payment of {$3000.00}. XX/XX/XXXX I first attempted to send a moneygram based on the information provided in letter format & verification by phone call with lender. The lender refused to accept funds through the moneygram format. I had to resort to getting 4 money orders for the balance due of {$3000.00} and sending them by mail, in the same envelope XX/XX/XXXX. I received 3 separate letters dated XX/XX/XXXX, each with a single money order stating I had did not submit enough to reinstate the loan. I sent a request to the lender 's research department indicating I had sent all the funds in the same envelope. I received a response XX/XX/XXXX indicating I had only sent {$2000.00}. Then I received a 4th envelope with the missing {$1000.00} money order dated XX/XX/XXXX again stating insufficient funds.I called and spoke to a supervisor who upon research verified that the lender did receive all 4 money orders but the cashiering department had only posted {$2000.00} of the {$3000.00} submitted. She indicated I could re quest another reinstatement but now would have to pay an additional 2 months mortgage up front and all associated fees despite the proof I had submitted the correct balance. No fees will be refunded.
Company Response: Closed with explanation

Timely Response

2017-08-28

Jupiter, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I had an unjustified foreclosure created by OCWEN with misleading " assistance '' that lead to 6+ years of court- for all the same issue that have been seen by others in complaints against the company. FINALLY, with help of law office, we closed the case in XX/XX/XXXX with all payments up to date and a modification agreed to. Even though, to reach the modification, we went beyond the 3 months trial payments ( trial mod was XX/XX/XXXX ) and continued to pay for ONE YEAR after the supposed trial term. They even kicked back payments, refusing to accept them and then claiming we did not make the payments. This confused the attorneys on both sides. Finally, after being asked to submit 3 months payment at once to catch up after they refused the money, I was told by their attorney that, going in to XX/XX/XXXXtrial date ( XX/XX/XXXX ), if I made that month 's payment as well, they would finalize the modification ( even though mod agreement only specified trial 3 months back in XX/XX/XXXX. ) I complied and all payments - according to their attorney - were up to date in XX/XX/XXXX and the foreclosure case was closed, with a new modification for me. This new mortgage was worse than the first with OCWEN increasing my initial payment by hundreds, adding property insurance and DOUBLING my existing mortgage ( also handcuffing me to this new mortgage by promising to take thousands off if I make payments over the next few months/years. ) 2 weeks after the case closed, I received a new statement from OCWEN that said I owed an additional {$8000.00} and that I was one month late with my monthly mortgage payment. Multiple phone calls to OCWEN only serve to bounce the issue from person to person, department to department with no resolution. They claim the amount is owed from payments that I have already made, they make no effort to clean up their own mess and have now issued a notice of default AGAIN, threatening to foreclose.When asked for details about the amount they say is owed, the people on the phone said to contact the research dept. to investigate ... .this is basically like having me defend my status instead of them proving what they are claiming. Besides the mess of a modification and new mortgage payments, this is OCWEN taking things to a whole new level by being misleading, unhelpful, and giving me the run around to waste time - on purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-28

Palos Park, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-08-28

Bremen, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: CFPB and the Georgia Office of the Attorney General have been crucial in assisting and intervening so at the very least Ocwen Mortgage Servicing LLC can respond to their careless accounting methods. I filed a complaint through CFPB : XXXX and thankful to CFPB that Ocwen finally responded after a year of trying to speak and getting the run around with representatives at their company. For the most part, my calls were sent to XXXX and individuals who said or did nothing for my concerns. At the present time, in the belief that the situation had been rectified and resolved, in which I will attach the statement from Ocwen showing thus ; p I received a letter from Ocwen stating that I owe {$3000.00} and that I am in default. This is simply incomprehensible. Their latest correspondence dated XX/XX/XXXX is in complete contrast to their XX/XX/XXXX statement which reflects a credit balance of {$720.00} ( attached ). Once again, it appears Ocwen is not only discriminative and disorderly in practice on servicing this mortgage, but harassing and negligent. They have made calls to my home at XXXX XXXX in the morning in collection mode. I am not in default ; the mortgage payment due on XX/XX/XXXX is {$190.00} per the XX/XX/XXXX Ocwen statement credit which is less than the monthly amount due of {$950.00}. Once again, the credit for OVER payments made to Ocwen over the last year compensate for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX( partially ). Ocwen needs to check their accounting once again and stop the HARASSMENT and poor servicing of this loan.
Company Response: Closed with explanation

Timely Response

2017-08-28

Beyersville, TX

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: Sent an email to Ocwen and XXXX XXXX XXXX, XXXX on XX/XX/XXXX requesting that our mortgage file be removed from the OOMLT 2006-1 remittance report for next cycle XX/XX/XXXX and the collateral file for the next cycle of XX/XX/XXXX since a valid transfer of assignment has not been provided to me that meets the new servicing standards and Ocwen National Servicing Settlement agreement. Ocwen and XXXX XXXX XXXX, XXXX has included our mortgage loan in the XX/XX/XXXX remittance report and theXX/XX/XXXX collateral file even though a valid transfer of assignment does not exist.
Company Response: Closed with explanation

Timely Response