OCWEN FINANCIAL CORPORATION

2017-11-29

OK

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Hello my name is XXXX XXXX My OCWEN acct number is XXXX & XXXX This house I purchased XX/XX/XXXX when I was not making money but I was approved to buy a house and without any down payment or cost fee I was sold a house that also was structural damaged has foundation problems at that time as a buyer I was not protected by the law it wasnt require to bring and engineer or an inspector to approved the loan base in the condition of the house. Now that Im in the other side I want to sell it and now there is more protections for the buyers. I need help Im begging for help and I really hope I can get some help. For more then 12 yeas I have paying 2 mortgages one with 10% and the other one almost 8% I need you to help me to put it only in one loan and make it affordable to pay the mortgage we are a low income family trying to make it. Now with my wife ill Im the only income. Help us please I beg you. I really want to avoid foreclosure and ocwen doesnt work with us. Sent from my XXXX Sent from my XXXX On XX/XX/XXXX, at XXXX XXXX, CFPB wrote: CFPB Header Your complaint has been sent to the company. XX/XX/XXXX Hello, Thank you for your complaint XXXX about OCWEN. We've sent your complaint to the company for their response. We will let you know when the company responds. The response should include the steps they took, or will take, in response to your complaint. You should receive a status update within the next 15 days. The complaint process involves 6 steps. Step 1 is complaint submitted. Step 2 is review and route. Step 3 is company review and response. Step 4 is complaint closed and published. Step 5 is consumer reviews response. Step 6 is analyze and report. Step 2: Review and Route is currently selected. Summary of your complaint Complaint number: XXXX Date submitted to CFPB: XX/XX/XXXX Date sent to company: XX/XX/XXXX Product: Mortgage Issue: Struggling to pay mortgage What happens next? Here's what will happen during the next 15 to 60 days: The company has 15 days to respond and up to 60 days to provide a final response. You can keep up to date by logging in to your Consumer Portal at https://portal.consumerfinance.gov/consumer or calling us at (XXXX) XXXX. Thank you, Consumer Financial Protection Bureau consumerfinance.gov (XXXX) XXXX XXXX XXXX More about our complaint process: consumerfinance.gov/complaint/ or call (XXXX) XXXX For legal assistance visit the Legal Services Corporation website: lsc.gov Additional financial information and resources: consumerfinance.gov
Company Response: Closed with explanation

Timely Response

2017-11-29

Port Charlotte, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-11-29

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-29

OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: My previous lender sold my mortgage to Ocwen and I have had trouble ever since. The interest rate is so high I am barely able to make payments and have been paying on this loan for years and have not made any progress toward the principle. I was 3 payments behind and attempted to make 2 payments. Ocwen refused to take the payments and demanded {$4100.00} to reinstate the loan, or {$4300.00} to reinstate the loan and pay all or any late fees and charges and this will bring loan current but must be paid prior to XXXX XXXX, XXXX or they will proceed with foreclosure. On XXXX XXXX, XXXX I went to my bank ( XXXX XXXX XXXX XXXX ) and had them wire transfer {$4300.00} to Ocwen. Ocwen would not accept anything except a bank transfer or XXXX XXXX. This transfer also cost me an additional {$25.00}. From this point I was told the loan would be current and my payments were back to normal ( non-loan modification amount ) $ XXXX. I was told that because the loan payments were 3 payments behind, we were no longer eligible to continue with the loan modification program. The representative said they would send me another loan modification package to complete and reapply if I am unable to afford the reinstatement amount in full by XXXX/XXXX/XXXX. Early XXXX I applied for the loan modification program to get a lower payment because I could not afford the monthly payments at that time. The payments were $ XXXX I believe, with the loan modification program. I am not even sure of the exact dates because the approval was given over the phone by an Ocwen representative, which I thought was strange. I was told there would be a balloon payment due at the end of the modification program of {$70000.00}. I know that I was unable to afford that, but I felt like I had no other options at the time and Ocwen was threatening foreclosure at that time. XXXX/XXXX/XXXX I received 2 large packets of papers from the XXXX XXXX Court that say Summons on top, and lots of legal jargon I do not understand. I was told by Ocwen that I had until XXXX/XXXX/XXXX before any foreclosure proceedings began. XXXX/XXXX/XXXX I received 2 copies of another packet from the Court saying XXXX XXXX XXXX. XXXX/XXXX/XXXX I received another letter from the XXXX saying XXXX XXXX XXXX XXXX vs XXXX XXXX XXXX. I believe it is something about a lien on the property for taxes. The taxes were supposed to be changed and added into the escrow. XXXX/XXXX/XXXX Paid regular payment of {$820.00} via online payment. XXXX/XXXX/XXXX I called Ocwen to clarify the Court letter regarding the lien for property taxes. I was told that the taxes were paid and current and to ignore the letter from the Court! I also wanted to clarify that the loan was current including all fees and requested it in writing. The representative said they would not send letters or email confirmation with the information I requested. They also let me know that my next payment was due XXXX XXXX, XXXX and was {$900.00}. I questioned this because it was supposed to be {$820.00}. The escalations manager at that time told me the payment was more to cover the late fees. I said I paid all late fees and charges when I sent the larger amount {$4300.00}. He told me he would do a one time waiver of the late fees, which made me very angry as I paid these fees already. He put me on hold again to look into the larger payment more. He said that the extra money I wired from the bank was applied to the escrow instead of to the late fees. He said I was also accruing late fees while my payments were behind, during the period of which they would not accept any of my payments! I told him this is mismanagement of my funds and I was lied to! I insisted that I wanted this in writing, where my funds went, what they were applied to, all and any late fees, etc. He said he can not do that and he is sorry. I also requested in writing that I am no longer in the loan modification program because of the late payments. The escalations manager told me that I am still in the program and that there is still a balloon payment at the end of the program. I asked him why did the other escalations manager tell me I was no longer in the program, and that was why my payments were higher again, and that there was no longer a balloon payment? He said he could not answer that. XXXX/XXXX/XXXX I received a bill statement from Ocwen stating my minimum payment of {$1000.00} was due XXXX XXXX, XXXX. I called Ocwen again asking why this payment was so high, and that it was supposed to be the normal amount of {$820.00}. I was told that it was because of late fees. I told him that I paid all the late fees when I wired the {$4300.00}. I also explained that the last time I called the manager offered a one-time waiver of late fees, even though I already paid them! He put me on hold again ( they always put me on hold, each call is usually at least 30 min ). When he returned, he explained that Ocwen added late charges. I asked him late fees for what? I explained that I made the XXXX payment on time ( within the 10 days grace period )!!! He put me on hold again, and when he returned he said Ocwen added a home inspection fee. I asked why did they do that, and when did they do that? I requested this all in writing again and he said he can not do that. I also told him that I am still getting urgent letters from attorneys stating that my house was actually foreclosed on, and it was also listed in the local newspaper that it was foreclosed on. I requested a formal letter from Ocwen stating that the house was NOT foreclosed on and was also denied that letter! Each time I have questions or issues I get transferred to another Ocwen representative, which all say different things. The money amounts, late fees, charges, balloon payment, loan modification payments etc. are questionable at best. The fact that the only way of tracking this information if by me taking a representative identification name and number down and take notes of the conversation, is also questionable practices. I am not comfortable with Ocwen telling me to ignore Court documents. I told Ocwen that because of their questionable tactics and practices, I am currently suffering poor credit and am unable to refinance with a real bank! I complained that each time I speak to someone that they each tell me different things and I am honestly not even sure what to believe anymore when it comes to what they are doing with my money, how much my payments really are, and not even sure about this loan modification program. I feel that I need legal representation for this matter and am currently unable to afford it and feel like I am left with no other options but to continue to do whatever Ocwen tells me to do in order to keep my house. The years of stress from numerous automated phone calls each day for late payments, the always-changing stories from each representative, the lack of options and feeling like I had no other choice but to do a loan modification, the crazy high interest rate, these are some of the reasons I feel this company operates illegally and I am the victim of a scam!
Company Response: Closed with explanation

Timely Response

2017-11-29

Desert Hot Springs, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-29

Idyllwild, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-29

Dayton, OH

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2017-11-29

Fort Worth, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-11-29

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-29

Freedom, CA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: made payment. Ocwen is saying. I was late. payment got to them by XX/XX/2017. now they want me to pay a late fee. I dont think this is right
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-28

Sacramento, CA

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: I was considering a loan modification with Ocwen Loan Servicing. Once receiving the terms of the proposed loan modification, I decided not to go forward and declined the modification. During the 4 month time frame that Ocwen was working on the terms of the modification I made my regular payments to them on time each month as shown in my payment history. They advised this as it would ensure I continued to meet my contractual obligations. Nevertheless, Ocwen has been reporting me as delinquent to the credit bureaus. I asked them about correcting this multiple times. However, it has still not been corrected. And they continue to report inaccurate information.
Company Response: Closed with explanation

Timely Response

2017-11-28

East Windsor, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: A modification was completed on the first and second mortgages on my property in XX/XX/XXXX. My theory is that when servicing of my loan occurred in XX/XX/XXXX/XX/XX/XXXX, my new terms were not applied and my payments were not reduced. The previous servicer was XXXX XXXX, Attn : Mod-Imaging - CA XXXX, XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I also filed for bankrutpcy around that same time. Every time I tried to speak to someone I would be told that I was calling the wrong place. I do n't speak English fluently and these banks are taking advantage of this. In XX/XX/XXXX, I sent in another mortgage assistance application to Ocwen and they called me to tell me they received my application but that they only do refinancing and that I sent it to the wrong place. Please assist me in getting the assistance to keep my home.
Company Response: Closed with explanation

Timely Response

2017-11-28

Arroyo Seco, NM

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-28

Greenwood, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-28

Center Moreland, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-28

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-27

Hillsdale, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: DOCKET : XXXX XXXX XXXX XXXX V. XXXX XXXX, XXXX XXXX I defaulted in this loan back in XX/XX/XXXX. I have made every attempt possible with GMAC, OCWEN, XXXX XXXX to get a modification that is duable. This bank does not have my original note, they told the judge that the NOTE was lost on or about XX/XX/XXXX. I defaulted when I loss my job on XX/XX/XXXX. I sent packages, they tried to foreclose me and released the liens pends. I filed for bankruptcy, debt was discharged. It has been over 7 years, going on my 8th year fighting with these institutions. During my bankruptcy, the bank abandoned the property, after discharged they assigned the loan to XXXX XXXX who made my loan part of a securitization. My loan is a JUNK loan, they had given me an arm loan. I have asked them to reduce the principal amount as GMAC and XXXX XXXX settled with the Federal Government and they wo n't do it. They are offering me a 30 year balloon at 4 % with monthly payments of over {$2900.00} for a dilapidated home that wo n't appraise for {$320000.00}. The principal amount they are looking for is almost $ 650K. This is crazy, someone please help. These thieves are ruining our country. On XX/XX/XXXX my lawyers have a conference call with a foreclosure mediation at XXXX XXXX. The superior court clerk 's office is XXXX ( open from XXXX to XXXX XXXX ) email to participate is XXXX I have not been properly served notices ( mailed to me past any deadline ) or simply I have not been served ) I have asked for copy of my original NOTE, they ignored my request. I have asked for reduction of principal amount, they ignore my request I have asked for relief while I was unemployed, they accelerated my foreclosure I have met every single agreement requested by the lender 's attorney during mediation I am a single mother of Two college students, hardly making {$15.00} per hour and my husband is incarcerated. I need someone to take a look at this mess and try to fix it and help me. A 40 year balloon at 4 % is no RELIEF!!!!!!! please have someone one call me at XXXX. There should be a statue of limitations, there should be relief, whenever I asked for help I did not get any, to the point that I had to hire a lawyer. My attorney is XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX, NJ XXXX - Phone : ( XXXX ) XXXX Ask for XXXX ( XXXX ) or you may reach me at XXXX. PLEASE HELP ME SAVE MY HOME
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-27

Detroit, MI

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Annapolis, MD

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Little Rock, AR

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

E Harwich, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Clayton, MO

Problem with a credit reporting company's investigation into an existing problem

Mortgage: Conventional home mortgage

Complaint: Ocwen Loan Serving LLC reported my payment for XX/XX/XXXX late. I contacted Ocwen and told the my payment was sent thru XXXX XXXX in XX/XX/XXXX. Ocwen checked and my payment was sent in cash thru XXXX XXXX in XX/XX/XXXX. Ocwen corrected my credit report in XX/XX/XXXX but they did not correct their internal records.Their records show the payment received XX/XX/XXXX. I am trying to refinance my other house. When XXXX XXXX asked Ocwen for a payment report it said my payment was late. That is not true. This could stop me from refinance my house to pull out cash to help my daughter pay for College. She is XXXX at XXXX University. Also I had some debt that I was going to pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-27

Manor, DE

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-11-27

Hamilton, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response