OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 107
2018-04-06
Mabank, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-06
Fort Worth, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-04-06
Addisleigh Park, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-06
Hamburg, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-06
Carol City, FL
Communication tactics
Debt collection: Mortgage debt
Frequent or repeated calls
Company Response: Closed with explanation
2018-04-05
MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: When I purchased my home XX/XX/XXXX, after settlement I was informed the home had 2 HOA 's instead of the one we agreed to in settlement. Thereafter it was always a struggle to pay both. In XX/XX/XXXX I lost my job, I was still paying the mortgage using my retirement savings. I reached out to Ocuwen, my loan servicer since my mortgage company went bankrupt, for help. They told me there was no way they could help unless I stopped paying the mortgage. Since in XX/XX/XXXX, I was almost out of retirement funds, I followed their advice. I went through the process of filing a modification to the loan three times. On the third time, in XX/XX/XXXX, I decided to list the home for sale since I wasn't sure what the outcome would be and it was schedule for auction XX/XX/XXXX. My realtor found a buyer for $ XXXX, I owed $ XXXX. The buyer was scheduled to settled XX/XX/XXXX. Ocuwen refused to accept the buyer and put the foreclosure on hold. The home went through the auction, I never heard anything else from Ocuwen. In XX/XX/XXXX I received a XXXX for $ XXXX debt write off. What are my writes because I do not feel like any of this was handled properly. I feel like Ocuwen set me up to take my home.
Company Response: Closed with explanation
2018-04-05
Hinsdale, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In mid-XX/XX/XXXX, I called Ocwen directly to discuss a possible modification to my loan. I was informed that I qualified to apply for a modification because of my increase in income and was instructed on where to obtain the application and provided a fax number to send all documentation. I believe Ocwen miscalculated my income My monthly gross is {$4.00}, XXXX My monthly expenses are {$870.00}, leaving me with a {$3300.00} surplus!
When I fell behind, it was due to a financial blow, since then my income has increased substantially and I provided that proof to Ocwen.
The denial letter stated two reasons of denial : 1. Account is greater than 90 days delinquent 2. Could not be offered a payment that is within the guidelines of modification Ocwens modification program They also provided projected terms but stated is " was not affordable ''.
I agree I am behind, but I am willing to keep my home, I WILL TAKE THE PROJECTED TERMS BECAUSE I CAN AFFORD IT.
I sent Ocwen a letter requesting to postpone the sale date for XX/XX/XXXX and review my application. I have attached a copy of that letter here along with the denial letter.
I fell behind a year ago on my payments because my daughter was having XXXX XXXX which turned into XXXX. As a single mother, I had to take time off work to take my child to her appointments. Why am I being treated like a criminal?
I thank XXXX all that has passed ; all I need is to save my home.
I intend to pay back Ocwen what I owe.
Company Response: Closed with explanation
2018-04-05
Tarzana, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: On XX/XX/XXXX, I contact Ocwen because I received an alert from XXXX XXXX that changes had been made to my credit report. I saw the changes on XXXX XXXX and that Ocwen had included a note and added to the amount I owe them.
The note states that my house was " Affected by natural disaster ''. This is not true and I've told them this on several occasions when they asked me. I spoke with agent # XXXX XXXX XXXX ( a Relationship Manager ) this morning and told him I want this removed. Instead of telling me they'd remove this incorrect information, he proceeded to let me know that it doesn't affect my credit score so no harm has been done. I reiterated that I want it removed immediately. He then starts telling me how Ocwen uses this information and that it doesn't affect me at all. I still told him I want it removed. I'm including a screenshot of what XXXX XXXX shows.
The second item is the increase in my loan amount to {$820000.00}. The actual balance showing on my XX/XX/XXXX statement is {$580000.00} ( {$340000.00} principal ; {$240000.00} deferred ). I'm including a screenshot. I told him repeatedly that Ocwen has added {$240000.00} in error to my balance. I've included a screenshot of this as well. First he told me the amount was correct because I do have a portion of my mortgage that's deferred. He then stated that they've added the deferred portion to my account because I defaulted on my loan less than 3 years after I received my modification in XX/XX/XXXX. To his point, the deferred {$240000.00} should have been forgiven because I have not defaulted since my modification in XX/XX/XXXX. I told him I haven't defaulted and asked for the dates in question so I could have this amount removed as well. He put me on hold several times then came back with a totally different answer. I told him that the deferred amount is not what I'm talking about and that the amounts are different and they've essentially added the same approximate amount twice to my balance. He kept telling me he didn't see it so they didn't do it. I went around and around with him about this and he told me to escalate the situation to get an answer. When I asked for the email address where I could send proof that they reported this in error, he said there's no email address. I'll have to fax or snail mail my information. What! They make it so difficult to handle issues with them and their processes are always so difficult. Their agents are almost never helpful and have difficulty understanding your concern so you repeat the same information. Even escalating issues are difficult and the supervisors and managers are not usually helpful either.
In conclusion, I want the note about my home being part of a natural disaster taken off of my credit report. Additionally, I want the amount they added, {$240000.00}, taken off of my credit report as well because I do not owe it and I want the amount of {$240000.00} deleted from my balance because I have not defaulted within the three years following my loan modification in XX/XX/XXXX. My remaining loan balance should then be approximately {$340000.00}.
Company Response: Closed with explanation
2018-04-05
Bronx, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-05
Hammond, IN
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-05
Carver, MA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Hi my name is XXXX XXXX, my loan is with XXXX XXXX they are the lender and Ocwen is the serviced. my loan is a subprime lending loan. each month i receive statements with different amounts for my monthly payment, also my interest was suppose to cap off at 4.5 from a modification from 2008 the interest has went beyond that and they are now saying my loan do not allow modifications, there is a lot of illegal stipulation attached to this loan. i need help, my back is against the wall they are trying to take my home saying my loan do not allow refinancing and i have no equity. XXXX XXXX has been in the spot light with senator XXXX XXXX, i need someone to help me get equal justice, they have made my owning a home turn into a nightmare. I have developed medical conditions dealing with these lenders, such as XXXX XXXX XXXX, i have been taken advantage of in the highest inhuman way. this is horrible what happen to me this subprime lending. i do not wish it for anybody. if it had not been for my belief in XXXX, i do not know how i would have made it thus far, XXXX is my strength in the mist of it all. respectfully yours, XXXX XXXX.
Company Response: Closed with explanation
2018-04-05
E Brunswick, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-04-05
Gloucester City, NJ
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Complaint: Ocwen erroneous reported me as 30 late for XX/XX/XXXX and XX/XX/XXXX. I raised my hand XX/XX/XXXX and my credit report is still wrong. My score dropped 40+ points. I am presently in the process of refinancing and when my lender received notice of the mortgage late, my interest rate increased from 4.1 % to 5.378 %.
Also in XX/XX/XXXX, I obtained a modification with Ocwen and my credit was not suppressed while I was in an approved workout which is also affecting my credit and my escrow was not spread correctly leaving me with an escrow shortage.
Company Response: Closed with explanation
2018-04-05
Ridley Park, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-05
Lithonia, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-04
Leeton, UT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I originally asked for help by uploading to Ocwens website the completed Loan Modification forms and documentation as requested on their site on XX/XX/XXXX. I heard nothing and nothing was showing on their website under modification status.
Since I heard nothing, I emailed the forms to Ocwen on XX/XX/XXXX. I still heard and saw nothing.
I faxed the forms on XX/XX/XXXX and received and email on XX/XX/XXXX that my relationship manager was XXXX XXXX. I heard nothing from him.
On XX/XX/XXXX, I called to ask what was happening and was told that I did not send in all the requested information ( though I did and I have copies of what I sent every time ). I complied and faxed in the " additional '' information requested and we set up an appointment with XXXX XXXX for XX/XX/XXXX.
On XX/XX/XXXX, I received a call and was informed that XXXX XXXX was not available and I spoke with someone else who informed me that my forms were not complete/out of date. I uploaded the " new '' forms on their website and set up a new appointment on XX/XX/XXXX.
On XX/XX/XXXX, I received a no call at the appointed time. I called and set up a new appointment on XX/XX/XXXX.
On XX/XX/XXXX, I received a call and was informed that XXXX XXXX was not available and I spoke with someone else. He told me that my pay stubs were out of date and I would need to get them updated paystubs before they could continue. We set up a new appointment forXX/XX/XXXX. I UPLOADED, FAXED and EMAILED the update and requested notification that they had been received. I received no notification.
On XX/XX/XXXX, I was informed that XXXX XXXX XXXX was assigned as my new relationship manager, for which, based on the history above, I was relieved. I was also informed that I did not provide proof of the additional income. I told the representative that it was sent in and that he needs to look at what was sent. Surprisingly, he found the documents right there in front of him. He told me he would submit it to the committee for review. He scheduled a new appointment forXX/XX/XXXX.
After my conversation with the representative on XX/XX/XXXX, I sent an email letter to XXXX XXXX outlining what I listed above. I copied XXXX XXXX, the President and CEO on the letter because I was not getting any help from the lower level. ( I still have not received a lower level notice on my email letter. ) However, the office of the President sent the complaint to their Ombudsman and on XX/XX/XXXX, I received a response where they claimed they responded to me and listed mail that was sent.
They did not put up the information on their website under the " Loan Modification, Check status of Your Application '' section where I was looking for updates. Not once has any notice or update appeared on their website that I am aware of.
I was told to check on ocwen.com for updates. I have frequently checked ocwen.com for status on my paperwork and not ONCE has there ever been anything posted about missing/outdated paperwork that needs to be submitted. There has been no confirmation and no updates whatsoever.
Not once in any of these appointments have we discussed the help of which I am so sorely in need. Not once have I actually talked to my assigned relationship manager XXXX XXXX. Nor have I had a conversation with XXXX XXXX After 6 months of trying to get help, the office of Ombudsman informed me that as of XX/XX/XXXX, all my paperwork had finally arrived. Basically, I tried for one half of a year to get a modification done to help me because my dire financial position was so difficult and every time I contacted them, save the email to the president, I was informed that I still needed to send in documents, the same documents that I had already sent multiple times. This was unnecessary stalling on the part of Ocwen.
On XX/XX/XXXX, I received a Decision on Your Request for Mortgage Assistance from Ocwen. They denied my request. The reason for the denial : The account is current and after reviewing the information provided, we have determined that the account is not at risk of default. The accountholder has sufficient net income to pay the current mortgage payment.
As of the time of the writing the account was current because I was forced to with draw money from my 401k and my XXXX retirement accounts, neither of which had a substantial balance, but was around {$20.00} to {$25.00} thousand only. I pointed out the need for the retirement withdrawal in my correspondence with Ocwen just to make sure I did not get foreclosed on. As of that date, I have not had sufficient income to make the payments and am now 4 months late again. I am now submitting another request to take out the more of my depleted retirement so that I can make these payments.
I sent to Ocwen my income and expenses which clearly show that I am in need of assistance as my income is not sufficient for the used car loans and mortgage payment. ( I do have a large family so living expenses are large also ).
I work two jobs and start at XXXX XXXX XXXX XXXX and end at XXXX XXXX XXXX. I'm doing all I can. Economic times are tough. I need the modification to survive.
Now I must point out that my taking money out of the retirement account is not without consequences. The IRS penalty for early withdrawal for a hardship is 10 % plus ordinary income tax, and at the 15 % tax rate, that means I need to pay an additional 25 % minimum for any withdrawal I am forced to make. That is really going to hurt when I already do not have enough money to make the normal cost of living payments yet to Ocwen, I dont need help.
In addition, I would like to point out that Ocwen is charging me a late fee every month, which is extra money for them, and they are charging me for BPOs on a monthly basis to make sure my property is still in good condition, and other fees for whatever they feel they want to charge, for which, I really cant do anything about. So not only do I have to pay the cost of my mortgage which I can not do without a modification but now, because of their refusal and slow processing, but I have to pay all these other fees.
It can be difficult to get a hold of me and I work in a place where phone conversations are not easy nor private. Yet I have made the last 4 appointments when my assigned relationship manager was not able to make it.
In communicating with them, it would be easier to conduct business through email or online chat, but I was told this was not possible. They said they couldn't even leave a message on my phone with anything more than a " please call ''.
Now, since I was rejected for modification by Ocwen, I have been searching for other alternatives. I have found a local mortgage company that is willing to work with me, who is willing to do a refinance/consolidation and home repair loan to help me get back on my feet. I have worked hard to get my credit scores up to qualify and this week, I got there. The mortgage agent said that we could now qualify for an FHA loan at a lower interest rate then what I am paying at Ocwen. Plus according to him, the company is much better to work with then Ocwen based on Ocwens reputation.
After telling me that we could qualify for the FHA loan, he texted me back and said there was a problem because Ocwen now is not showing on any of my credit reports, but the last one that he pulled about a month ago, showed Ocwen loan was in modification, which it certainly was not. So Ocwen appearing and disappearing on my credit report and reporting modifications when none was granted and because of the late payments caused by the delay has now stopped my progress in refinancing my mortgage away from Ocwen.
Can you help me?
Company Response: Closed with explanation
2018-04-04
Stevenson, MD
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-04
Hamburg, MN
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-04
Ft Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX Hurricane Irma battered Florida as a category 4 storm and hit my property at XXXX XXXX XXXX XXXX XXXX, FL. We were left without power for over ten days. Tornado 's struck around my property damaging my pool, pool pump, pool heater, salt system, electronic controller, valves, and actuators. Leaving the pool inoperable. All of which had to be replaced due to Hurricane Irma. The sprinkler pump was also damaged and does not work. The air conditioner had to be replaced. My garage door does not work and the door was damaged. My XXXX grille does not work. The gutters flew off the house and into the pool leaving the water black and full of tree debris which had to be cleaned and acid washed. In the pool we also found a hydraulic leak in the jacuzzi due to the pressure from the storm surge from the lake. I have roof leaks through out all three non-master bedrooms rooms and bathroom on the south side of the home. I have leaking in my hall and hall closets that has ruined the wood floor in the closet and living room. The wood floors run throughout the house. I have wood damage in multiple rooms due to the roof leaks throughout the house caused by Hurricane Irma. The house sat for over a week with no air conditioning causing mold to develop in the drywall everywhere the roof leaked throughout the house and in the air conditioner vents due to the extremely hot summer weather. You can smell the mold when you walk into the house everyday for the past five months. I have a wife and XXXX kids and we have to breathe in these mold spores everyday.
Ocwen Loan Servicing LLC is my loan servicer, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX is my insurance carrier.
On XX/XX/XXXX over three months after my claim of Hurricane Irma damage XXXX XXXX XXXX denied my claim # XXXX Stating that the claim # XXXX from a hurricane two years ago addressed the issue of this New Hurricane, Hurricane Irma which hit XX/XX/XXXX. Now my neighbor next door and three other neighbors on my street have all received checks from their insurance companies and have already replaced their roofs while my house continues leaking and growing mold. I have payed well over {$150000.00} for homeowners insurance on this house and if a Hurricane hits I would think that at a cost of over {$6000.00} a year for insurance, my insurance company would have to pay a claim in the event damage was caused to my house due to a hurricane. Ocwen claims that I pay insurance through my escrow account yet they call it lender placed insurance and claims it does not pay the homeowner in the event of damage to their house. Which makes absolutely no sense. XXXX XXXX XXXX has honored multiple claims for me on damage and payed tens of thousands of dollars in claims for this property over the years which is the norm when damage occurs on high end properties over time.
I have had professional licensed contractors and roofers estimates for the the damage which totals over {$100000.00}. My contractor has given me a quote of {$88000.00}. My roofer has quoted the new roof costing {$32000.00}. Air conditioner bill of over {$20000.00}. I have spent over {$10000.00} repairing the pool equipment and have another {$10000.00} to go to fix the damage to the diamond brite and lighting system of the pool. The sprinkler system is {$2000.00}. Gutters {$2000.00} and XXXX grill {$890.00}. I appreciate any and all help you can provide in resolving these issues in an appropriate and timely manner. Thank you.
Company Response: Closed with explanation
2018-04-04
Menifee, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2018-04-04
Vancouver, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-04
Lawrenceville, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-04-04
Conyers, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-03
Loganville, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-04-03
Brier, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation