Navient Solutions, LLC.

2018-12-19

Newport, TN

Incorrect information on your report

Student loan: Federal student loan servicing

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-12-19

Excel, AL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: My original principal balance was {$58000.00} beginning XX/XX/2007 with a fixed interest rate of 7.5 %. I have filed a few forbearances over the years due to hardships ; but was not offered income based repayment plan options until this year. However, since XX/XX/2007, I have paid {$30000.00} in interest and {$6700.00} towards the principal. My account balance is currently {$73000.00}, which is {$15000.00} higher than my original principal. When you file for a forbearance due to hardship, instead of Navient just allowing the interest to accrue during that time period, they add the interest to the principal and then charge you interest on the interest added principal amount. The forbearance does not help but hurt borrowers. I have tried to negotiate the account balance because I have paid {$36000.00} on a {$58000.00} loan and now owe {$73000.00} which only causes the payments to go up and not down. I think this is truly an unfair practice and makes it extremely difficult to pay the loan. Navient did not offer any help in resolving this matter.
Company Response: Closed with explanation

Timely Response

2018-12-19

Georgetown, KY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-12-19

Los Angeles, CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2018-12-19

Chandler, AZ

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2018-12-19

Orem, UT

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: I currently owe {$42000.00} in private student loans to navient, they are divided into 4 separate loans. I am very good about staying on top of my loans. My private loans have been in a rate reduction program from the past few years. I am usually on the phone with them once a month trying to figure out some issue that is happening with my loans. The most recent issue was the straw that broke the camel 's back. In XX/XX/XXXX I called them because I received emails about how I had payments that were overdue. However my private student loans were still in the rate reduction program. They told me that for some reason ( they have never been able to tell me why ) one of the four loans came out of the program early and accruing payments. They told me they would fix it and I could call back in XX/XX/XXXX to re-enroll all 4 loans back in the rate reduction program. In XX/XX/XXXX I had a payment drafted from my account that was {$150.00} more than what my payment should be. I called them to figure out why and get my loans back in the program. They said it was a glitch or something and that they would credit my XX/XX/XXXX payment so it would be a smaller payment. They also told me that somehow my rate reduction program had been extended into XX/XX/XXXX so I could re-enroll in XX/XX/XXXX. Well the pro-rated amount never came out in XX/XX/XXXX as a matter of no amount came out. I called back on XX/XX/XXXX to get them re-enrolled again. They told me that they were still figuring out what was going on with my private loans and that currently I was in 3 month grace period so I wouldn't need to re-enroll until XX/XX/XXXX. He assured me that he was sending it to a " clean up crew '' and it would be taken care without any harm to my loan payments or my credit report. I called back on XX/XX/18 for 2 reasons. To get my loans re-enrolled and because they were harassing my co-signers at home and at work ( my parents never gave them their work numbers ). When I had told them in XX/XX/XXXX that they were harassing my parents they said to tell them when Naviant calls to refer to their notes and they wouldn't be bothered anymore. However when my dad told them this they said that I still had payments due. On XX/XX/18 I received an email from the debt collector division of Naviant. When I called I was legitimately yelled out for not making my payments by a man named XXXX. He put me on hold and transferred me to his supervisor who told me that during the grace period I was still needing to make payments. I was never told this and when I told her that she insisted I was. When I asked if I could access to phone records she said that I would need a subpoena and legal representation. She said she would review the phone calls but honestly since I am not allowed access to them there is no way to prove that they actually did give me false information. Every month I was told that they were fixing the screw up and to call back the next month. Now they are saying I have a balance of XXXX past due when no one, not even once told me I needed to make a payment when I called in. They did call my parents and send emails but when I would call in them they would say that I didn't need to make a payment and to call back the next month. I feel like they are just trying to make a buck off of me and keep in debt. It feels like no matter how hard I try to stay on top of my student loans and to use programs available they make it impossible for me. There is always some issue that needs to be addressed. I can't consolidate my loans because now my credit score is too low and I am behind on payments but they refuse to correct their mistakes and I am the one suffering the consequences. I want access to the phone calls, I thought they would be public record.
Company Response: Closed with explanation

Timely Response

2018-12-18

MI

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Complaint: My name is XXXX XXXX and I am filing a complaint again XXXX XXXX who holds one of private loans. The loan number is XXXX. This loan was purchased from XXXX XXXX XXXX several years ago, who purchased it from XXXX the original loan holder a couple of years before that. I have been paying on this loan for over 8 years, and been making large payments for the last 5 years since graduating to get it paid off yet. My payments to Navient alone sum up to around 1200 yet, my loan balance to this day is still {$1600.00}. I have requested an audit on this loan now dating back to the original date of disperment. Each time they have provided me with only a payment schedule dating back to XX/XX/XXXX. They have no paperwork to proide for an accounting from XX/XX/XXXX the first scheduled payment that was made to XXXX to XX/XX/XXXX. No matter how many times I have requested the accounting for those dates, they refuse to provide it. I am not making another payment until they can provide me with the account information from those dates who that I can do my own audit on this loan. I am requesting all documents relevant to an audit done on this loan dating back to XX/XX/XXXX. Once they can provide those documents, We can then move forward to settling this account. My information is as follows, The loan is under my maiden name XXXX XXXX, my address is XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX. My social security number is XXXX, my date of birth is XX/XX/XXXX and my phone number is XXXX. All paperwork can be sent the address listed, thank you.
Company Response: Closed with explanation

Timely Response

2018-12-18

Braddock Hills, PA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2018-12-18

S Zanesville, OH

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-18

SC

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: Over the past 10 years navient has steered me to forbearance and deferment. Only in the past few months have they been more open to me using a repayment income-based plan. I think they're thieves! It's really ridiculous how much student loan there is in this country and how hard it is to pay it back or get rid of it.
Company Response: Closed with explanation

Timely Response

2018-12-18

Missouri City, TX

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2018-12-18

Itasca, IL

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2018-12-18

Granite Qry, NC

Dealing with your lender or servicer

Student loan: Private student loan

Keep getting calls about your loan
Company Response: Closed with explanation

Timely Response

2018-12-18

Manhattan, NY

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2018-12-18

Patterson, MD

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: After I graduated college from XXXX University. I couldnt make payments. After a few months I get a phone call saying that they whoever they were worked as a third party for XXXX University to help students get into a payment plan. They only offered forbearance. No other options were given or provided. It sounded kinda weird but I went along with it. Whoever I talked to connected me right to Navient and within a few minutes of the phone call my loans went into forbearance. Well for 3 years this went on! No options for anything other than forbearance was given or provided to me wither by XXXX University 3rd party service provider nor Navient. 3 years of collecting interest. Not even a mention of Income Based Repayment plan. I was basically unemployed the entire time. I still am after 5 years! I was steered into forbearance. I complained to the Department of education they just tell me to work with my servicer, who got me into forbearance! Since then I've defaulted because I defaulted I cant get into IDR. Where does this end? Bankruptcy? Federal court? Department not taking responsibility, the servicers are not taking responsibility. I got into IDR for 1 year even with defaulted student loans! The student loan program is sooo messed up there is no end. 5 years cant afford 1 cent to make a payment all because my servicer NAVIENT and XXXX University steered me into forbearance! Why should I make any repayment! It hasnt gotten me a job! just extreme poverty with no ending in sight! And you guys arent going to do anything but tell me to complain to the department of education. Basically I have been defrauded by NAVIENT and XXXX UNIVERSITY over my education and student loans! To this day I am still being defrauded!
Company Response: Closed with explanation

Timely Response

2018-12-18

Edmond, OK

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-12-18

CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I have had an incredibly difficult time trying to pay off my student debt, instead of adjusting payment options, or allowing me / working with me to make changes, if I have a 'tight ' month Im just punter to forbearance which means I am still accruing debt in interest.
Company Response: Closed with explanation

Timely Response

2018-12-18

Ogden, UT

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: For more than 10 years I was told by my servicer ( Navient / XXXX ) that my loans did not qualify for income-based repayment options. That my only options were deferment, interest-only payments or income sensitive repayment. Only when I contacted the Department of Education directly after a third party student loan guarantor heard my information and directed me to them by passing trying to sell me their service because they knew what I was being told was fraudulent.
Company Response: Closed with explanation

Timely Response

2018-12-18

Philadelphia, PA

Communication tactics

Debt collection: Private student loan debt

Frequent or repeated calls
Complaint: I opened up a Loan with Sallie Mae in 2016 for the semester for an estimate of {$5000.00}. I had forgotten to check off the interest only option, which apparently I am obligated to pay 50-100 a month whilst attending college. I tried to reason with Sallie Mae but with no luck. I have tried to explain that I can only make the payments AFTER I am done with college but refuse to help me and is threatening to put my account in default.
Company Response: Closed with explanation

Timely Response

2018-12-18

PA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: Sallie Mae / Navient is my servicer. I was pushed into using my forbarence and other repayment options up front causing me to collect interest and fees while on the programs. I wasn't explained to that this was IT. I can never miss a payment and I have no options if I get sick or can't find the money. Also, I have in the past been harassed by Sallie Mae operators being told what I WILL do or else. I've had them yell at me and threaten my co signer. I have asked repeatedly for income based repayments but they don't exist I guess. These loans are very difficult to afford every month and now my protections are not available because they pushed me into using them up.
Company Response: Closed with explanation

Timely Response

2018-12-18

FL

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: A private loan in the amount of {$8100.00} with an unknown co-signer was taken out in my name without my knowledge for the date of XX/XX/XXXX. I was attending XXXX in XXXX, Florida. They closed the school, I did not finish the semester. I did not receive the funds, they were sent directly to the school. Sallie Mae was the original borrower before they became Navient. I received letters stating loans were consolidated. ( I also had Federal loans from a different School ) I received a letter several months later in XX/XX/XXXX, also stating that only one payment a month was necessary and they would disburse it between the loans. I was not aware that a private loan was included. So I made payments on this private loan for several years before I realized it was not a loan I had signed for. I attempted several times to correct this with Navient. I was told that there was nothing they could do. I requested all paperwork that they have. I have received copies, however, these copies have been altered by Navient themselves. This loan was opened fraudulently and mishandled.
Company Response: Closed with explanation

Timely Response

2018-12-18

Camden, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-12-18

Salton City, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Need information about your loan balance or loan terms
Complaint: On my XXXX it shows that Navient originated a loan for XXXX XXXX XXXX in XX/XX/XXXX. It still just shows as originated- since XX/XX/XXXX. Was it supposed to be cancelled? Has it been repaid in the subsequent consolidation and they never updated the status? Is this the one their lender XXXX XXXX charged off in error since it was paid in consolidation?
Company Response: Closed with explanation

Timely Response

2018-12-18

Yeagertown, PA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: I have a parent plus loan for my son while he attended the XXXX XXXX XXXX XXXX. The loan was originally Sallie Mae and is now with NAVIENT. The only success with help with lowering my payment was a forebearance, which only added more money to the parent plus loan. I have received a letter from XXXX XXXX on XX/XX/2018 telling me the if my delinquency is not resolved, your loans will default. Defaulting your loan ( s ) may result in the following : Reporting of your default to each nationwide consumer reporting agency Offset of your federal tax refund and other federal government payments Garnishiing of your wages Assignment for litigation I am so tired of trying to lower my payments with no success. I need help with this.
Company Response: Closed with explanation

Timely Response

2018-12-17

Dealing with your lender or servicer

Student loan: Private student loan

Problem with customer service
Company Response: Closed with explanation

Timely Response