Navient Solutions, LLC.

2018-12-20

Bohemia, NY

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: My servicer Navient keeps placing me into forbearance because I can not afford the large monthly payment of my loan. This is costing me about {$12000.00} per year in capitalized interest and that number continues to grow. I will never be able to afford the payment. The servicer has not offered me any other options. I believe the servicer has also incorrectly reported missed payments to credit bureaus. How would I have any missed payments if I have been in forbearance for three years?
Company Response: Closed with explanation

Timely Response

2018-12-20

Murray, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I have been trying to dispute this one student loan at least 7 times in the last 3 years they have a master promissary note that does not have my signature on it it was forged also the loan was given under false pretenses the school assured me they were accredited and the credits could transfer anywhere they lied the credits are no good at any other school they shut down and being 3 credits away from my degree I have to start all over again.
Company Response: Closed with explanation

Timely Response

2018-12-20

Fountainville, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Navient claims there is a debt owed on the account that is due solely because of an unsubstantiated variable interest rate. When asked to review the account, Navient claimed they had the Ombudsman department do a full audit on the account, with calls regarding the alleged delinquency stopped until the resolution of the issue ; however, these action were never taken. Navient continued to call 20+ times while the " investigation '' was underway. When asked to substantiate the conclusion of the report, Navient claimed there was no documentation to provide and the account was still delinquent. All requests to discuss with their Ombudsman department were denied and I was, instead redirected to a number of other departments. I have yet to receive answers or documentation from Navient, supporting their claim of a past due balance. Additionally the student loans in question were originally the from Sallie Mae, before the mass move into Navient. Although I am a full-time student, we were offered two loans that necessitated monthly payment on the interest of the loans- I believe that this was a predatory practice on the part of Navient XXXX Additionally, the school has a less-than 50 % graduation rate. I am concerned that I was A. led into an monthly-interest payment loan, although I am a full-time student, B. I more recently was led to believe that re-payment options made available to me would reduce my monthly rate, only to find, after additional inquiry, that they, in fact raise my rate. After over 30 phone calls from Navients automated system ( I have requested 5+ times that I do not want contact via automatic dialer and told by Consumer Advocacy that the calls would be pushed out until the plan went through ), I called to finalize my plan. I was told by a representative that the plan, would, indeed reduce my rates to a particular amount. It was only after she had done so did I realize the final, lowered amount ( which she claimed was as low as possible ) was actually higher than my current payment option. Additionally, this representative claimed that my monthly amount was a number I have never paid or heard before. This is predatory behavior, and certainly ANOTHER example as to why Navient is facing a class-action lawsuit. I immediately called Navient back, and spoke to 9 representatives over the next 3 hours- one of whom seems to have purposefully disconnected the call. I was told that there had been a capitalized interest rate added to the account, but this representative could not explain why/how. The next representative said there was no capitalized interest rate and to ignore that number completely, due to the new lowered payment plan. I was passed along to 3 other representatives, all who claimed they could not help me. When I noted that my lowered payment plan actually was higher than my current and that it had not been previously known to me that it would take me out of my in-school deferment status- the agent seemed to threaten the plan already offered to me, saying, We dont even have to give you that! Additionally, I called a number of times to inquire who the 3rd party financer of my loan was- only to be told 4 different times that it was solely Navient. It was only with the last agent I spoke to ( today alone ) who noted my specific financer was Sallie Mae Bank. I additionally asked where to find substantial evidence of the change in market, effecting my variable interest rate- only to be refused the information ; the agent claimed that monthly changes could be found on my master promissory note and that that, instead, would be sent for my review. I asked another agent if there were any payment plans available to me to lower my monthly rates as a full-time student, I was told no ; when it seemed I was then going to end the call, this agent immediately tried to PERSUADE ME INTO FORBEARANCE WITHOUT disclosing the raise in my monthly rates, therein. Navient tried to steer me toward a forbearance without the associated an necessitated information, just as they tried to lure me into a payment plan they claimed would lower my monthly rates ( going as far as to take my financial information to fulfill their requirements for this plan ), while it actually raises the monthly costs and takes me out of my deferment status. As a student, I can not stand for it. These predatory practices by Navient have to end. I have the names and ID numbers of all agents I spoke to today, as well as the name and departments that made up the lowered payment plan. Navient continues to harass me, calling 5+ times a day, claiming I have not paid the balance, although I have. They even went as far as make a report to the credit bureau, ruining my credit, without any substantiated information.
Company Response: Closed with explanation

Timely Response

2018-12-20

Houston, TX

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: A few months back, I noticed a collection account in my credit files for XXXX XXXX XXXX. I contacted them about this debt and was told this was from a student loan. I explained to the company that I never had a student loan with XXXX XXXX University, as I paid cash for my courses. I asked for them to send me verification of this debt, and was told that they didn't have to send me the requested information. I stated that they have to validate the debt and just can't add a negative entry on my credit file when I have no earthly idea what the entry pertains to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-20

Plymouth, FL

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: Throughout the life of the loan I've already used all my forbearance options ( Navient only gave me hardship options ) and only have the option to pay the full amount or try to refinance. I have tried on several occasions to talk to them about income based or any other options and I've been told " we dont have any other options, you must pay the full amount. '' I feel this is wrong as every other student loan servicer gives you the options.
Company Response: Closed with explanation

Timely Response

2018-12-20

Okc, OK

Incorrect information on your report

Student loan: Federal student loan servicing

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2018-12-20

Kawaihae, HI

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: I had paid off my loan and canceled my auto draft service prior to XXXX due date. Navient still pulled the auto draft after cancelation and pay off. Called to get money returned and was told they couldnt without my bank statement??? Wanted me to send them a copy of??? No thanks. Then was told that the manager is overriding to re-deposit into my bank account. Would be returned in 10 days. Logged on 15 days later and still no return but their website now says I am owed nothing. So I call to see what happened and now they said I would get a check in 30 buisnesd days!!!! How are they even allowed to take money when a loan balance is XXXX and the auto was canceled. Seems like they stole my money to me!
Company Response: Closed with explanation

Timely Response

2018-12-20

Natrona Hts, PA

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: I've been dealing with navient for the last 12 years trying to get my payments down am I lying down the amount on my loan is the same amount from the day1. I took out a loan in XXXX for XXXX this is XXXX the amount I owe is still XXXX I've been paying {$200.00} a month every month. I stopped paying them about a year ago because I couldn't afford it anymore
Company Response: Closed with explanation

Timely Response

2018-12-20

Unity Plaza, CT

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: On XX/XX/2018, Navient took {$410.00} out of my account when they were only supposed to take out {$240.00}. When I contacted Navient I was told I had to prove that amount was taken out and that it would take 10 to 12 business days for me to receive my money. Even though they made the error, I had to do the work to get my money back and then it would take almost two weeks for me to receive what Navient took in error. On XX/XX/2018 I received {$160.00}, the difference of what I owed for my monthly payment. I received my money 14 days after Navient took it. On XX/XX/2018, I spoke with a customer service representative from Navient. I asked for my payment for the month of XX/XX/XXXX to be taken out on XX/XX/18 instead of XX/XX/18. He made the change for me and then re-entered me into the income based repayment program. I was told my new monthly payment would be {$330.00}. I was also told that my XX/XX/XXXX payment would come out on XX/XX/XXXX and that it would be {$330.00}. I woke up on XX/XX/2018, to find that {$410.00} had been taken out of my account from Navient, I was overdrawn on my bank account, and my bank had charged my the {$35.00} overdraft fee. This is the second month in a row that Navient has made an error regarding my account. Now it will take another " 10 to 12 business days '' for account to be credited and I have to prove to Navient that they took it, and once again, do all of the work to get my money back, which they took in error.
Company Response: Closed with explanation

Timely Response

2018-12-20

Atlanta Naval Air Station, GA

False statements or representation

Debt collection: Private student loan debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2018-12-19

Dallas, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-19

Coconut Creek, FL

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: They are calling very frequently about a past Student Loan balance, and are threatening legal action. I used to let the calls go to voicemail, now I block the number, but they keep calling from different numbers, some with the same first six numbers of my phone number in an effort to trick me into thinking that it is a local call.
Company Response: Closed with explanation

Timely Response

2018-12-19

Newnan, GA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-12-19

Knoxville, TN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Navient has twice changed my automatic payment without any notice. On XX/XX/XXXX instead of deducting the XXXX which was the previous deduction amount, they deducted XXXX. I had been enrolled in a program to get my loan out of default and when it was transferred to navient the deductions remained the same for a few months. They stated hey emailed me notices which I never received. Then this month on XX/XX/XXXX the deducted XXXX instead of the XXXX that was being deducted. I was enrolled in an income driven repayment plan and it had expired. I received no notice, even though they stated they sent me emails in XXXX and XXXX. I asked them to confirm my email multiple times and I asked to speak to someone to address the issue because I was not receiving an email. They stated they did not have a way to resolve the issue and just simply I should be receiving the emails. I checked all mail boxes and had not one email from them.
Company Response: Closed with explanation

Timely Response

2018-12-19

Onekama, MI

Threatened to contact someone or share information improperly

Debt collection: I do not know

Contacted your employer
Complaint: XXXX XXXX XXXX employee XXXX XXXX has repeatedly called my employer multiple times and multiple days. Originally only referencing a private matter until today. XX/XX/18 she contacted my employer at numerous locations and stated she was a debt collector attempting to collect a debt. this is a violation of my employers policies and my right to privacy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-12-19

Bisbee, AZ

Communication tactics

Debt collection: Mortgage debt

Frequent or repeated calls
Complaint: XXXX has called my phone daily for over 5 years. This has resulted in thousands of phone calls to my phone. I am being harassed. I am not XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2018-12-19

Jacksonville, FL

Getting a loan

Student loan: Private student loan

Denied loan
Complaint: I was attending XXXX University took out a private loan that was not enough so I reapplied again was told to go to class then found out I had to leave class because the loan that they said I had I did not have which led me to another school at that time it was Sallie Mae so from then on it has been nothing but a horrible confusion they messed.up my credit report and I was only six.credits short from my XXXX degree I left XXXX University and had to start another School which held.me.back a few.years.in the mean time the harassment call and the correspondence was horrible and to top it off I am in default which went on for several years until one gentleman for Sallie Mae said they could.have put.me on a forbearance. At that point I went to the State Attorney where Sallie Mae I believe is now Nivient and he said to sue them. I feel that they have ruined my life my credit and prolonged my degree for no reason. Very unprofessional unethical and I would appreciate someone correcting.that huge error on their part and being accountable for their actions.
Company Response: Closed with explanation

Timely Response

2018-12-19

Lafayette Hl, PA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Complaint: Hello, I am a recent graduate who started the XXXX fellowship beginning XX/XX/2018. I was trying to defer my loans as most of my colleagues did as we don't get paid full salary. I called Navient several times to make sure I could qualify for deferral. The issue is that in their application form they require to have a XXXX XXXX degree to defer the loans. I graduated with XXXX degree, XXXX XXXX degree and my XXXX degree. XXXX XXXX was the one I was able to skip using my XXXX XXXX as a prerequisite and get my other degrees. When I called the first time, they told me there was no issues as my degrees considered to be higher than XXXX XXXX. I filled out the form through my fellowship program but was denied saying that my program begin date was more than 30 days in the future and I needed to resubmit my request within 30 days of the program start date. That didn't make sense as I was several weeks into the program. When I call back, I had another conversation with a different person who said that was a mistake in the system, but I still didn't qualify because my fellowship was different from other fellowships. If that would be a fellowship or residency in the hospital, that would be ok. I don't see what is the difference because we all make post-doc salary no matter where we work. They told me I should try income-based payments. I called the third person a little later. They were ignorant and told me that I wouldn't be able to get XXXX XXXX degree without my XXXX XXXX. I am completely lost. Everyone is providing different information. I eventually requested the income-based repayment and of course it was approved with much higher payment that I could comfortably afford. I just want to find out if there's a person who can tell me for sure who is right and what I am eligible for in that company. Thank you in advance for your help!
Company Response: Closed with explanation

Timely Response

2018-12-19

Forest Hill, VA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2018-12-19

Natrona Hts, PA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: Looking at the original loan amounts totaling {$37000.00} at 8.25 %, when using the loan calculator for a 25 year repayment plan, the amount should be {$300.00} a month. I have been paying {$360.00} a month which would be {$68.00} more than what I should have been paying. for the past 17 years, I would have overpaid {$820.00} every year for a total of {$14000.00} overpaid in 17 years. I have paid {$75000.00} towards my loans and am being told that I still owe {$23000.00}. How is it possible that I still owe that much money? I feel like I am being overcharged in this situation because my amount still due NEVER seems to go down. I realize that I may be off a little in all of my payments an things, but with everything that is going on with Navient being sued right now, I feel that I fall into the group that is being taken advantage of by them. I am looking for some sort of help in determining what options I have so that I am not paying these loans for the rest of my life .... I am a XXXX and tried for the XXXX loan forgiveness, but they claim that I make to much money to take part in that. And my current loan information says that my loans won't be paid off until XX/XX/2026 .... I just don't understand how this is possible and am looking for help. Thank you.
Company Response: Closed with explanation

Timely Response

2018-12-19

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: My loan balances on my credit report fluctuate each month. One month they slightly increase by 20-30 $ then one month they will increase by THOUSANDS. Then the following month they will decrease by a few hundred. And then a few thousand. When I contact Navient they can not explain why it does that. And say they will check into it. I have monitoring directly from ea h bureau and they notify me when changes occur. My score also goes down because of this.
Company Response: Closed with explanation

Timely Response

2018-12-19

Newnan, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I contacted Navient on XX/XX/XXXX and XX/XX/XXXX requesting to have late payments removed from my credit report due to the fact that a retroactive deferment was granted for the student loans in question. I was told by Navient that such reports could not be removed due to regulations of the Fair Credit Reporting Act ( FCRA ). Contrary to these assertions, by failing to update previously reported information, Navient is in violation of Sections 623 ( a ) ( 1 ) and 623 ( a ) ( 2 ) of the FCRA as well as Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the Higher Education Act ( HEA ). The FTC released an advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that Section 623 ( a ) ( 2 ) of the FCR A addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as the credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. Section 463 ( c ) ( 4 ) ( A ) of the Higher Education Act similarly states that an institution shall disclose promptly to such consumer reporting agency any changes to the information previously disclosed. The US Department of Education issued an opinion that stated a retroactive forbearance/deferment acknowledges a period where no payments were due. If no payments were due, then a payment could not be considered late. A payment that was initially reported as being late would need to be changed after the retroactive forbearance/deferment takes effect. This change would legally need to be reported per the above statute and as per Section 464 ( h ) ( 1 ) ( A ) of the HEA, which states the institution that made that loan ( or the Secretary, in the case of a loan held by the Secretary ) shall request that any consumer reporting agency to which the default was reported remove the default from the borrowers credit history. Navient representatives told me on XX/XX/XXXX that because the delinquent payments were accurately reported from XX/XX/XXXX to XX/XX/XXXX, any subsequently initiated deferments would not allow for Navient to update reports to CRAs to show that the payments were not late and actually in deferment. However, this assertion is error as Section 623 ( a ) ( 2 ) of the FCRA and Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the HEA clearly show that the reports must be updated/corrected regardless of whether they were accurate at one point as they are no longer accurate at this present time due to the retroactive deferment. Continuing to report this clearly inaccurate information is in violation of Section 623 ( a ) ( 1 ) of the FCRA which states a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate and a person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. The retroactive deferment granted in XX/XX/XXXX nullified any payments that were due and/or missed beginning in XX/XX/XXXX. Since the payments due were nullified ( i.e., no longer due ), there is no possible way that a payment could be considered late at this present time. Reporting that a payment was late when none was due is simply false and inaccurate. A reasonable person would doubt that a payment would still be considered late after a deferment was issued and a reasonable person would also expect that if a deferment was made to be retroactive, any penalties ( including late fees and late payment statuses ) incurred after the effective date would be nullified. All of my Navient accounts that were late as of XX/XX/XXXX show that my deferment status was effective as of XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Navient, both as they actually existed and as Navient has recorded them. I am thus requesting that in compliance with Sections 623 ( a ) ( 1 ) and 623 ( a ) ( 2 ) of the FCRA and Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the HEA, that Navient be forced to update/correct the four accounts showing late payments from XX/XX/XXXX to XX/XX/XXXX. Internal Navient rules and policies can not contradict, counteract, or circumvent the law. Continued inclusion of the erroneous late payment information places Navient in willful violation of FCRA and HEA. To date, Navient has refused to make the corrections to my credit report, despite being provided the information mentioned in this complain and being given ample opportunity. The law is clear as is Navient 's willful disregard for complying with it. At this time, I need help to ensure that this matter is resolved according to the law.
Company Response: Closed with explanation

Timely Response

2018-12-19

WA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Complaint: I applied for an income based repayment plan. I received an email which i have attached stating that my new payment is XXXX. However they keep showing payment due of XXXX. I have attempted on the phone and email to explain this but i either get transferred from department to department where i was disconnected 4 times or i get no response to emails.
Company Response: Closed with explanation

Timely Response

2018-12-19

Hopkinton, MA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2018-12-19

Cleveland, TN

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response