Nationwide Credit Corporation

2017-08-21

Dulles, VA

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: The Name of this company : XXXX XXXX, is in and/or XXXX, XXXX, VA. The onething that I am complaining about is the fact that they tape phone calls. Does n't it say under federal quidelines, that if you tell to stop taping your phone call they have to stop it. This was in the front of my phone book. If I do n't want the call taped, they have to honor that request. Well this company, flat out and I mean, flat out and will not obey this rule. Their excuse is this. Well we have to see how our people are doing. Tough is my comment. The federal law is above your company and you ca n't do against that. Over several yrs back, I contacted them, about things on my credit report. They were doing the same mess. What I did was get an address and an amount and them send them a certified letter to the CEO of the company in the mail. That way they got their money and the bill etc was paid. But I do n't like this, when as " myself '' as an consumer, I ca n't get a collection company to obey the law. The bill is paid now. I went back to the original company and told them what was going on, and I paid it, at my appointment. Apparently they are very familiar with this company and the illegal games they play, but basically do n't much care. Sir, pls do something about this company. I hope that I never have to contact such a rude and law breaking company such as XXXX XXXX again. Next time, I speak with the CEO, and that 's it, and ask him/her, why his/her company is disobeying the law. Pls do something. So this do n't happen to anyone else. This is not right, legal etc. Thank you XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-19

Ft Belvoir, VA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: THE FOLLOWING WAS SENT TO NATIONWIDE CREDIT CORP WITH SUPPORTING DOCUMENTATION. THE ONLY RESPONSE RECEIVED WAS A COPY OF THE BILL SUBMITTED BY XXXX XXXX. NO SUBSTANTIVE ISSUES WERE ADDRESSED REGARDING THE VALIDITY OF THE CHARGES. On XX/XX/XXXX, a letter was sent stating that NCC was a debt collector acting on behalf of XXXX XXXX XXXX XXXX ( Creditors Account Number XXXX ) attempting to collect an outstanding debt in the amount of {$XXXX}. Please accept this letter as my formal dispute of the validity of this debt. The disputed reasons are outlined below : XX/XX/XXXX in the amount of {$XXXX} was for a procedure that was submitted to my insurance, XXXX, for processing. The claim was initially denied as not medically necessary by XXXX on XX/XX/XXXX. XXXX was immediately contacted by me with respect to the denial. The treating physician, XXXX XXXX, did not agree that the treatment was not medically necessary and submitted an appeal to XXXX on my behalf. The appeal process requires the participation of my XXXX treating physician for it to be processed. To be clear, I am unable to submit a successful appeal without my doctor addressing whether or not the procedure was medically necessary in his professional opinion. XXXX XXXX did not submit my appeal paperwork until XX/XX/XXXX. In addition, I contacted XXXX XXXX XXXX, Pro Fee Coordinator with the Office of XXXX XXXXXXXX XXXX XXXX, and specifically notified her that my treating physician deemed my procedure medically necessary and that he would be submitting an appeal on my behalf. XX/XX/XXXX in the amount of {$XXXX} was for a procedure that was submitted to my insurance, XXXX, for processing. The claim was initially denied as not medically necessary by XXXX on XX/XX/XXXX. XXXX was immediately contacted by me with respect to the denial. The treating physician, XXXX XXXX, did not agree that the treatment was not medically necessary and submitted an appeal to XXXX on my behalf. The appeal process requires the participation of my XXXX treating physician for it to be processed. To be clear, I am unable to submit a successful appeal without my doctor addressing whether or not the procedure was medically necessary in his professional opinion. XXXX XXXX did not submit my appeal paperwork until XX/XX/XXXX. In addition, I contacted XXXX XXXX XXXX, Pro Fee Coordinator with the Office of XXXX XXXX XXXX XXXX, and specifically notified her that my treating physician deemed my procedure medically necessary and that he would be submitting an appeal on my behalf. XX/XX/XXXX in the amount of {$XXXX} was for a procedure that was submitted to my insurance, XXXX, for processing. The claim was initially denied as not medically necessary by XXXX on XX/XX/XXXX. XXXX was immediately contacted by me with respect to the denial. The treating physician, XXXX XXXX, did not agree that the treatment was not medically necessary and submitted an appeal to XXXX on my behalf. The appeal process requires the participation of my XXXX treating physician for it to be processed. XXXX XXXX did not submit my appeal paperwork until XX/XX/XXXX. In addition, I contacted XXXX XXXX XXXX, Pro Fee Coordinator with the Office of XXXX XXXX XXXX XXXX, and specifically notified her that my treating physician deemed my procedure medically necessary and that he would be submitting an appeal on my behalf. XX/XX/XXXX in the amount of {$XXXX}, is a charge I have never been notified about and I do not have enough information to confirm or dispute this charge. I would like to know specifically what the charge was for, if an insurance claim was submitted on my behalf, and if so what percentage of the total amount did my insurance cover. XX/XX/XXXX in the amount of {$XXXX}, is a charge I have never been notified about and I do not have enough information to confirm or dispute this charge. I would like to know specifically what the charge was for, if an insurance claim was submitted on my behalf, and if so what percentage of the total amount did my insurance cover. It is also important to note that I reached out to XXXX to check on the status of this Appeal. As of todays date, they have not received the appeal information allegedly sent by XXXX XXXX office. There will, therefore, be an additional delay caused by XXXX, not me. Based on the information provided, and the fact that the appeal of my insurance claim could only be handled by XXXX themselves, it is a gross misrepresentation to indicate in any manner that I am delinquent and/or refusing to pay for the services provided. I demand that this account be closed by NCC as it lacks validity for any further processing by a debt collector. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-14

Stevenson, MD

Communication tactics

Debt collection: I do not know

Used obscene, profane, or other abusive language
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-06

WV

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: Tried to contact me numerous times. Over the phone in which I have asked to verify the original creditor had updated the amount owed to show correct amount, I had also asked for a written confirmation letter of amount owed so i could pay. Which as of XXXX they said they had finally sent but I have not received. When I said I need this I was told they are going to contact XXXX county s aying i refuse to pay which was incorrect. I am trying to get confirmation on amount owed with their fee. They have been abusive with harassing calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-25

Alexandria, VA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-04-20

Herndon, VA

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-04-13

Santa Barbara, CA

Communication tactics

Debt collection: Medical

Called outside of 8am-9pm
Complaint: I have received numerous calls before XXXX Pacific time from this agency. Some calls are as early as XXXX Pacific time even though I instructed them that I am on the XXXX and calls this early are not appropriate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-31

Alexandria, VA

Communication tactics

Debt collection: Medical

Called after sent written cease of comm
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-28

Lorton, VA

Communication tactics

Debt collection: Medical

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-20

Alexandria, VA

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-02-15

Cheverly, MD

Communication tactics

Debt collection: Medical

Called after sent written cease of comm
Complaint: The company called at XXXX, and again thereafter every 2 hours It was stated that they are not authorized to contact me by phone as a cease letter was sent months ago. In addition, a request for the debt to be sent back to the creditor where the insurance payment can or could be adjusted was not adhered to. I have asked more than once for them not to call and they continue to do so with multiple numbers and both phone lines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-02-01

Baltimore, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-03

Jackson, MS

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-30

Finksburg, MD

False statements or representation

Debt collection: Medical

Attempted to collect wrong amount
Complaint: the collection company Nationwide Credit Corporation, XXXX, at XXXX XXXX XXXX XXXX Mi XXXX .Keeps sending me the exact same bills that I have already made arrangement to pay from XXXX XXXX hospital. This is a XXXX billing agency that is trying to make money off me through this double billing process. enclosed I have copies of the XXXX company bills and the original bills from XXXX XXXX, In which I am making arrangements to pay them directly. This side collections company However insist on sending me these same duplicate bills, and I am getting very annoyed of their deceptive practices, how can I get them to stop such actions?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-11

Detroit, MI

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-14

Glen Burnie, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-12

Glen Burnie, MD

Improper contact or sharing of info

Debt collection: I do not know

Contacted me after I asked not to
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-01

Manassas, VA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-08-24

Stafford, VA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was paid
Complaint: I was issued a ticket for not having an inspection by XXXX XXXX, VA. I paid the ticket. NCC keeps calling and harassing me regarding this debt after I disputed the debt and have repeatedly told them that it has been paid ( and I have verified this with XXXX XXXX ). They will not stop, they tell me that I need to provide proof to them that the debt has been paid, I told them to verify with XXXX XXXX, who they are collecting for, that I am not comfortable providing financial information to a company I am not familiar with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-07-07

Cloverly, MD

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-07-06

Madison Park, WA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-06-28

Finksburg, MD

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: I have called XXXX XXXX Medical Center to check if I owe anything but they confirmed all of my bills were paid off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-06-16

Kissimmee, FL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-04-18

La Vernia, TX

Taking/threatening an illegal action

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to/Collected exempt funds
Complaint: I am XXXX XXXX military, and as such I fall under the protection of the Soldiers and Sailors Civil Relief Act ( SSCRA ). SSCRA states that I will not be charged property taxes on a vehicle I own from another state. There was an issue regarding my tax waiver with the state of Virginia to get it waived for last year 's tax cycle, but I was able to resolve it last month. However Nationwide Credit Corporation in XXXX VA, the debt collector hired to get this tax, is still saying I owe them money. It is in complete violation of federal law, and state/county accepted policies. I have told them multiple times about the law, about how I have saved correspondence with the county saying I do not owe anything, etc. Yet they continue to harass and threaten me that I owe them money ... despite the fact that federal law and the tax collector 's office in XXXX county VA says otherwise. I have saved correspondence between the XXXX, NCC, and myself if you wish to have it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-25

Baltimore, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response