NETSPEND CORPORATION
Consumer Complaints
There are over 1453 complaints on file for NETSPEND CORPORATION. Dated between 2019-12-03 and 2014-10-24.
Complaints Page 17
2018-10-17
Hinkley, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: my direct deposit is 3 days late as of XX/XX/XXXX, and hace been given zero reason from XXXX/netspend.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Indianapolis, IN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: My direct deposit is and still is delayed as of this moment. My bills are past due and I can be put out any moment and have no money for food or to pay my phone bill. This is disgusting and so inconvient!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
N Las Vegas, NV
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-17
Anaheim, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I have Direct Deposit with Netspend ( XXXX ). My job sent direct deposit for {$6100.00} on XX/XX/18. XXXX received on XX/XX/18. I was supposed to have the DIrect Deposit in my account at the latest on XX/XX/18. I had to wait for 48 hours to receive my deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Trouble using the card
Credit card or prepaid card: Payroll card
Problem with direct deposit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Dalton, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: My direct deposit has still yet to hit my account. I have heard nothing from them about what is going to happen going forward in this situation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Atl, GA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: NetSpend and XXXX XXXX are giving millions of their customers, including myself, the run around. I usually receive my payment around XXXX XXXX Tuesday mornings, but no deposit was received this pay period { XX/XX/18 } .. { No prior notice was given, it took me to do a XXXX search to find this info } and because of that has placed myself { and millions of other account holders } in a tough spot due to bills needing to be paid etc.., but no one can give any info, and from what Im viewing online, the reps are giving out conflicting info, one rep even hung the phone up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Axson, GA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: I normally receive my direct deposit on Monday mornings since it is supposed to be posted on my account by Sunday night ( sometimes it will post on Sunday sometimes it will post Monday morning ). However, lately my direct deposit has been posting late Monday night and this particular pay period of : XX/XX/18-XX/XX/18 I have not received my direct deposit at all. Ive called Netspend customer care dept. and theyve continued to give me different time periods of when my direct deposit will be posted but I have yet to receive it. I have a car note that was due yesterday and if not paid by today : XX/XX/18, I will be forced to turn my car in which puts a strain on my transportation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
WV
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: XXXXMetaBank has yet to post direct Deposit from my employer. This has been happening to several people and everyone is getting different answers and a run around as to when they are getting their money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Las Vegas, NV
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: My complaint is against XXXX/Netspend for not depositing my payroll check. My check was suppose to be deposited into my bank account last night ( XX/XX/XXXX ) and I have not received anything! XXXX has a recording stating that the issue is ACH but have no estimated time of when the issue will be fixed. I have been on hold with Netspend for over an hr and a half! No one has any answers! It is scary that someone can just take my paycheck like that. I have small children, no money, no one to get money from, my electricty is scheduled to come out today and if I dont pay it, it will go off! I work from home and i need my electricty to operate. This is beyond ridiculous and illegal. After reading multiple reviews online, people have been waiting for their deposits since last Wednesday! We have not received any notice about anything. How am I suppose to do anything without any money? NETSPEND & XXXX ARE THIEVES!!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
N Haven, CT
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: XX/XX/XXXX expecting a deposit from netspend/XXXX and did not receive called them only to be told they are having a problem with ACH and are holding payments, XX/XX/XXXX still havent received my hard earned money ( some customers were complaining they havent received theres in over 5 days ) I couldnt imagine, they have no further details they cant even give me a Estimated time I am a single mom with kids I have bills to pay and they are holding my payments! There is a whole forum of a group of people also complaining and they get no response or reason for this hold and how long they will be holding our direct deposits this is completely unacceptable, people are talking about suing, I need reasons for this issue and when netspend/XXXX customers will be getting their money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Milwaukee, WI
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Detroit, MI
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: Hi I'm XXXX XXXX .My direct deposit from XXXX XXXX supposed to be on my card today XX/XX/2018 but it's not here it's the next day now an the 48hr advance direct deposit have my bills late. I called my job and they told me that NetSpend haven't released nobody funds. Please fix this problem or I'm taking legal action against NetSpend and XXXX. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Houston, TX
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: My Direct Deposit was sent XX/XX/2018 to XXXX nothing has changed, and nothing is wrong with my account. I have continuously contacted Netspend and they continue to tell me yes they have a scheduled direct deposit available for Netspend since XX/XX/2018 - It is XX/XX/2018 and they are telling me that XXXX has issues, and has not released funds to them, and they can not release the direct deposit funds, and there is no further explanation and I have no paycheck, no explanation no money and I have bills and medical things to handle and am very scared. This has to be a Theft of Services and I need my paycheck. XXXX Check # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Lewisville, TX
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: My direct deposit has not posted. I have two deposits, one for {$1900.00} and the other in my spouses name for {$1200.00} which are not available. The deposits were suppose to be settled on XX/XX/2018. Netspend, in partnership with XXXX, is holding my funds. I've supplied both companies with the tracer number to track the transfer and they will not give me a confirmed date on when my funds will be available in my account. They stated that the federal reserve did not send a file which is causing a delay in the transfer. Furthermore, I am aware that this is currently effecting a large number of Netspend customer 's. They are blaming the problem on a technical glitch with no ETA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Lewisville, TX
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: On XX/XX/2018 my employer XXXX XXXX sent my paycheck ach direct deposit in the amount of {$5600.00} to Netspend. On XX/XX/2018 my second employer XXXX XXXX XXXX sent a ach direct deposit over to Netspend in the amount of {$110.00}. Both companies have issued payment to before and have had no issue. Netspend is stating they are having an issue with their subsidary XXXX posting ach deposit but can not confirm a date or time for resolution. I reached out to XXXX XXXX who works in Office of the President and stated the only information he has received was that XXXX XXXX would be resetting their system and hoped to have it resolved soon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Chester, NY
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble getting information about the card
Complaint: XXXX is having direct deposit problems, they blame Netspend and I can not access my money and Im having a big problem with my mortgage payments. XXXX or Netspend did not give any heads up on this problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Plymouth, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have direct deposit set up with netspend. My payroll company sent my paycheck to them on XX/XX/XXXX and its now XX/XX/XXXX I have not received a single cent from them. I have mad over 20 calls and sent 5 emails all i get in replay is they are having an issue will be fixed soon. I looked online and they have been doing this to many customers over the last 5 days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Patterson, MD
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Netspend holding direct deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
PA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: My child support was issued on XX/XX/2018. I still have not received my direct deposit. I have called netspend ( XXXX ) and they state theres no issue then change their story to read what sounded like a pre written script saying they are having issues and theres no resolution time. I have XXXX funds. this caused me to bounce a check and theres no time frame when I'll get my child support not to mention my paycheck I'm supposed to get tomorrow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Washington, DC
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: Hi. I was suppose to receive my DD on XX/XX/XXXX & never receive it. I call multipolar times & they are giving me diffrent answer. Im a XXXX so I cant even purchase my medecine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Alexandria, VA
Advertising
Credit card or prepaid card: General-purpose prepaid card
Confusing or misleading advertising about the card
Complaint: Hello I have direct Deposit to my Netspend card from my job, I was supposed to receive my deposit XX/XX/2018, I technically get paid the XXXX but with what they advertise it will be 2 days faster, here it is XX/XX/2018 and nothing. Still no deposit I called several times yesterday and was provided no information at all, yes my employer sent my money over, I have my paystub with last four of netspend account number, still not there. First time i called they said and hour that was at XXXX XX/XX/2018 by XXXXXXXX XXXX same day I called back cause zi still have not received my money. They told me wait a few more hours. I called again and was told XXXX is having direct deposit issues. All I want to know is where is my money, I have rent to pay bills to pay this is so unfair. My deposit was for {$1000.00} They are not playing fair I couldn't get any time frame when I will have my money They have my money but no answers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Bedford, TX
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: Direct deposit was not added to my card. Tried call ing NetSpend and XXXX and was told there was a glitch which unbeknownst me was happening for more than five days. No one contacted me as to the problem occurring which would have allowed me to contact my employer to not do direct deposit and find other means of recieving my paycheck. XXXX and NetSpend have disabled their phone lines preventing anyone experiencing problems with their cards from contacting them. My rent s due and my food supply us low. I need my money now!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Manchester, NH
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: XXXX is withholding ACH deposits due to a supposed glitch in their system, there are thousands of people who worked hard for their money and are not receiving their paychecks, myself included. This has been going on since Friday XX/XX/2018 with no timeframe in sight as to when we will receive our money. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-16
Bronx, NY
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Problem with direct deposit
Complaint: Today my direct deposit XX/XX/XXXX didnt come Im worried my other paycheck for the new job I started will not make it in time. XX/XX/XXXX called no eta on when my money will arrive
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation