NELNET, INC.
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC.. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 32
2019-01-26
Queens, NY
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: My student loan was being handled by a company called XXXX and was taken over by XXXX. Between the transfer my XXXX, XXXX, XXXX and XX/XX/2018 payments went missing. They eventually credited me three of them but one payment is still missing and they have made me jump through so many hoops trying to get it back. I had to get documents from my bank and do conference calls with my bank. They made me contact XXXX multiple times which has been shutdown and does not have any staff to help. They promise and promise and promise to " look into it '' and call me back in " 2-3 business days, '' but no one follows up. I get a different story every time I call. Ive been told that I can only get a credit to my account and I have been told that it can only be issued by check in 3 weeks. But nothing ever shows up in my account. No check is ever mailed to me.
I feel helpless and I have to keep sending them money every month with absolutely no recourse. Can you please help me? I am sure there are a lot of other people who are having the exact same problems due to their switch over.
Company Response: Closed with explanation
2019-01-25
Los Angeles, CA
Struggling to repay your loan
Student loan: Federal student loan servicing
Problem lowering your monthly payments
Company Response: Closed with explanation
2019-01-25
Kelly Usa Br, TX
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-01-25
Chicago, IL
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: In XX/XX/XXXX I received a message from XXXX XXXX ( they are servicing my XXXX XXXX XXXX ) saying my loan was in natural disaster forbearance. I was not at all impacted by any natural disasters at that time and I did not request forbearance status. I called XXXX to ask what was happening. They stated that my loan was placed in forbearance automatically. This was the time of the Camp Fire so I can only imagine that their reasoning ( on the surface ) was that the loan originated in California ( I graduated from University of XXXX XXXX XXXX in XX/XX/XXXX I currently live in XXXX ). When I stated that I did not need forbearance the messaging was along the lines of " don't worry about it you can continue to pay. '' I logged in to my account yesterday to see that my auto-debit had been paused. Interest had been accruing. I was under the impression that my auto-debit would continue. I believe that XXXX intentionally manipulated and mislead myself ( and likely others ) under the guise of being compassionate in the face of a disaster. I have filed a formal complaint via the phone with them directly and requested that the interest be reversed. I have made the missed payments.
Company Response: Closed with explanation
2019-01-24
Lansing, MI
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: Nelnet has several late payments on my accounts. My accounts have been in good standing for many years because I have either done a deferment or forebearance on them over the years. In XX/XX/2018 Nelnet has late payments on all of my accounts with them due to some communication issues. I have attempted two times to rectify the situation with them by disputing with the credit bureaus, but they have not fixed the error. I would like these items updated the information on all of my Nelnet accounts including the recently closed accounts.
Company Response: Closed with explanation
2019-01-24
Columbus, OH
Improper use of your report
Student loan: Federal student loan servicing
Reporting company used your report improperly
Complaint: XX/XX/2018 Nelnet posted five different derogatory remarks to my student loan account. This has caused my credit score to drop over 80 point. I would like to dispute this, because at that time I was serving in the military and had no idea that my student loan was delinquent. I am working toward making sure my student loan is paid on time, and also trying to refinance them to get them to more a manageable amount.
Company Response: Closed with explanation
2019-01-23
Riverview, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-01-22
Oxford, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Complaint: Nelnet took over my loan in XXXX. I paid monthly until the end of XXXX. I was on Income Based Repayment. Anything after 25 years is forgiven. At the end of XXXX my loan payment went from {$200.00} a month to {$400.00} a month. I called Nelnet and told them I could not afford that monthly payment. I told them I could pay the $ XXXX monthly and they told me that was unacceptable. I would need to fill out new paperwork and instructed me to fill out more financial information on their website. I did this and on their website, it told me my " expected payment '' was around {$190.00} based on the answers to their questions, however, this could not be done on the internet and their website instructed me to call them back. At the same time I requested additional information ; a copy of my master promissory note, documentation for a " pay-off '' amount of my loan, and a statement of my account for the length of the loan. Only the copy of the note was provided, nothing else. Meanwhile, I went back and forth with Nelnet for the next 2 years, including up to 12 phone calls and emails. Nelnet finally defaulted me to the Dept of Education. I explained this to the Dept of Education, they noted it and sent me paperwork for a review ( they had also added $ XXXX to my loan amount ). Before I could send my paperwork back in the Dept of Education sent me to collections, who added another $ XXXX to my loan, increasing it $ XXXX in a matter of months.
Company Response: Closed with explanation
2019-01-22
Council, NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I notified Netnet in XX/XX/XXXX that I was entering into Chapter XXXX bankruptcy. My lawyer also included Nelnet in bankruptcy. Per Nelnet Legal Department and website account my student loans will deferred to XX/XX/XXXX. My bankruptcy was completed in XX/XX/XXXX. Nelnet took the deferment off my account after the bankruptcy ended. I did notknow the deferment was removed from my account and Nelnet near sent me a statement for payment. I ran a credit report and I noticed that Nelnet had reactivated my account. My credit report states I have 5 late payment accounts with Nelnet. I called Nelnet to see what was go on with my account and I was told my payments restarted when the bankruptcy ended. Since I paid my bankruptcy off before XX/XX/XXXX my account was reactivated before the estimated date of XX/XX/XXXX. I have since be consistent with my Nelnet payment plan. I wrote Nelnet a Goodwill letter asking for these late payments be removed from my credit report due to I would have not been late will payments if I was notified the accounts were reactivated.
Company Response: Closed with explanation
2019-01-21
Lafayette Hl, PA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: Issue with Nelnet. I originally borrowed {$42000.00}. They were all in separate loans per semester. The final year of pursuing my XXXX XXXX, I get the bill to start the loan repayment and I was charged {$14000.00} in interest for a year and a half? When I called the loan servicer they said I should have consolidated the loans. How was I supposed to know that? I'm sure this is happening to many students. Fast forward, after some deferments and forbearances due to job related issues I now owe {$91000.00}. I started a graduated payment plan at {$530.00} a month for 2 years now, and my balance is {$91000.00}. That is over {$12000.00} paid in money that went into la la land. I called Nelnet and they said they can collect interest first even though I did not sign an interest only promissory note. I need help with this. I am getting charged compound interest upon compound interest. And no monies from me are going to the principle.
Company Response: Closed with explanation
2019-01-21
Fort Pierce, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Nelnet is reporting disbursements twice on the same dates which is not correct such as : 1. Nelnet is saying on XX/XX/XXXX they disbursed {$33000.00} for fall term. XXXX has never given ne that amount in one term. However, on XX/XX/XXXX. However, I did receive {$5200.00} from financial aide for fall term.
2.Nelnet is saying I got {$17000.00} & {$17000.00} on XX/XX/XXXX. Financial aide disbursed only amount to me on that date.
3. Nelnet is saying on XX/XX/XXXX they disbursed {$15000.00}, {$15000.00} on that date and also disbursed {$10000.00} on that date. I only received one disbursement on that date from financial aide.
4. Nelnet is saying on XX/XX/XXXX for they disbursed to me {$10000.00} and also on that date {$9400.00}. I did not receive XXXX disbursements on XX/XX/XXXX only one 5. Nelnet saying on XX/XX/XXXX they disbursed {$16000.00} & {$10000.00} on that same date. Financial aide only disbursed one amount to me on XX/XX/XXXX.
6. Nelnet said on XX/XX/XXXX they disbursed {$10000.00} & {$14000.00} on the same date. Financial aide disbursed only one amount on that date not two amounts to me for one term.
7. Nelnet on XX/XX/XXXX saying they disbursed {$14000.00} & {$10000.00} to me. This is false, financial aide only disbursed one amount to me not two per term!
Company Response: Closed with explanation
2019-01-21
Saint Paul, MN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I, like many other consumers, recently was informed my Federal Family Education Loans ( FFEL ) do not qualify for the Public Service Loan Forgiveness program. I have consistently been making monthly payments on my XXXX and XXXX school loans for 11 years, during which time I have worked only for non profit employers. My loan has been serviced by a number of companies, including Nelnet, XXXX ( formerly XXXX ), and XXXX. Throughout the course of paying back my loans, I would call from time to time to inquire about repayment options and to ensure I was utilizing the best option for my income and financial situation. I was told, on more than one occasion, by more than one of the loan servicing companies, that my loan would qualify me for the PSLF program after I made the XXXX consecutive payments. I now know, that is inaccurate information. I could consolidate my outstanding balance to the appropriate loan type, however, the XXXX consecutive payments would start over.
Company Response: Closed with explanation
2019-01-20
Clayton, MO
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't temporarily delay making payments
Complaint: I start attending XXXX XXXX XXXX XXXX XXXX College fall XX/XX/XXXX and continue to spring XX/XX/XXXX. I completed the In school Deferment Request for both semesters, yet Nelnet continue to bill me while attending school. I paid on my school loan during my deployments, when I did not have too. Do not understand way Nelnet is ignoring my request for deferment. I must return to school because I need to obtain more education to increase my chances of obtaining a better paying job.
Company Response: Closed with explanation
2019-01-19
New Bedford, MA
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation
2019-01-18
NC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: The application online for an income driven payment plan is wrong. When you call they give you different information ... .then send you things like this that are wrong ...
How to Apply Online - New Applicants To expedite the process, we recommend applying online : Log in to StudentLoans.gov.
Select " Apply/Re-Certify/Change an Income-Driven Repayment Plan. '' Choose the button that reads, " Start Application. '' Follow the instructions online to complete your application.
You can select the option within the application to securely retrieve your most recent tax return information from the IRS online, which may expedite our review of your application.
Electronically sign the application.
This doesn't work and the customer service people tell you that. They also tell you confusing things that also dont work. I'm having to send things through snail mail ... in XX/XX/2019. XXXX????
Company Response: Closed with explanation
2019-01-17
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I dispute date account open for Nelnet Loan Services The date account open is incorrect for US Nelnet Loan Services account on my credit report. I am requesting that this Nelnet Loan Services account is deleted off my credit report and credit file.
Company Response: Closed with explanation
2019-01-17
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I dispute Nelnet Loan Services account for payment history. The payment history is incorrect for Nelnet Loan Services account. I am requesting that Nelnet Loan Services account is deleted on my credit report and credit file.
Company Response: Closed with explanation
2019-01-16
Watkins, CO
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I received an email on XX/XX/XXXX saying that my student loan and auto debit with the .25 % rate reduction have been transferred from XXXX XXXX to Nelnet. My complaint is that 1-Nelnet violated Regulation E 1005.10 ( b ) by changing my auto debit from {$190.00} to {$310.00} in XX/XX/XXXX ( a ) without my written/electronic authorization and ( b ) knowing that a payment change to {$310.00} does not meet a designation of either a fixed amount or the amount due, I definitely never agreed to a payment range 1005.10 ( d ) as specified by the rule and while they are in their right to use the preexisting authorization 1005.10 ( b ) -1 it does not allow for this kind of change, 2-when I called on XX/XX/XXXX they were unable to explain why the change occurred, 3-they have not responded to my direct messages from XX/XX/XXXX and XX/XX/XXXX to fix this error, and 4-that I am unable to set up another auto debit through Nelnet without the option of any other payment besides {$310.00} thus forcing me to set up an auto-payment through my bank and losing the .25 % rate reduction. I find this action by Nelnet to be a complete violation of our lender/borrower relationship. I haven't looked into it, but its possible there are ACH violations here as well. Below is an account of what I know.
XXXX through XXXX XXXX XXXX monthly auto-payment of {$190.00} made XXXX XXXX payment of {$500.00} made ( first ) XXXX Servicing Transfer Notice to Nelnet XXXX Statement notice due XX/XX/XXXX for {$0.00} XXXX Notice of auto Debit on XXXX for {$190.00} XXXX Registered account and opted in to estatements on Nelnet website XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX XXXX payment of {$500.00} made ( second ) ( XXXX ) Statement-missing this email XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX XXXX payment of {$500.00} made ( third ) XXXX Statement notice due XXXX {$0.00} XXXX Notice of auto debit on XXXX for {$190.00} XXXX Statement notice due XXXX for {$120.00} XXXX Notice of auto debit on XXXX for {$310.00} ( no warnings ) XXXX logged into account to see if XXXX payment posted and saw new payment amount XXXX called Nelnet and was told I was put on a 10 year repayment ( technically if you amortize this payment out based on the balance at that time they amortized it for 2 years ) and could not stop the payment cause less than 3 days XXXX direct messaged Nelnet stating they were not authorized to change my auto debit XXXX Logged into account to get more information, noticed account is in forbearance ( unsure why since I have been paying monthly forever ) XXXX direct message to Nelnet that payment wasn't authorized, I was never notified of a change to my repayment plan, that I want the difference of the {$190.00} to {$310.00} returned and my auto payment be corrected XXXX Confirmation email that direct message was received by Nelnet XXXX Notice that tax statement is available XXXX Statement notice due XXXX for {$120.00} XXXX since I received no response, logged into Nelnet and tried to change auto debit amount but online form would only allow a {$310.00} payment, so cancelled auto debit I have other issues regarding late fees charged during forbearance periods as far back as XXXX, but I need more time to reconcile the payment history I received from XXXX XXXX just prior to the transfer. While it provided the payment history, it was missing start and end dates during these periods.
Company Response: Closed with explanation
2019-01-16
Forest Park, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Company Response: Closed with explanation
2019-01-16
Ft Lauderdale, FL
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: I have contacted Nelnet several times the last time was in XXXX regarding the legitimacy of a loan they say that I owe for educational services that they say was received at XXXX XXXX XXXX College inXX/XX/2014 I did attend XXXX XXXX in XX/XX/2014 and began repaying the Loan through XXXX XXXX XXXX and are currently paying through them as of today and this loan was not sold. I requested for a promissory note to be sent to me or some information regarding the origination of this loan in excess of 30,000. Thus has been an ongoing issue and no one will help me figure out where this came from the only option I have is to keep applying for forbearance until I can get this resolved. This has been very stressful And has caused XXXX XXXX and XXXX. I just want this removed from my history immediately.
Company Response: Closed with explanation
2019-01-16
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I dispute date account open for Nelnet Loan Services The date account open is incorrect for US Nelnet Loan Services account on my credit report. I am requesting that this Nelnet Loan Services account is deleted off my credit report and credit file.
Company Response: Closed with explanation
2019-01-16
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I dispute Nelnet Loan Services account for payment history. The payment history is incorrect for Nelnet Loan Services account. I am requesting that this account is deleted off my credit report.
Company Response: Closed with explanation
2019-01-16
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Closed with explanation
2019-01-15
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I dispute XXXX of XXXX/Nelnet account for payment history. The payment history is incorrect for XXXX of XXXX/Nelnet account. I am requesting that this item is deleted on my credit report.
Company Response: Closed with explanation
2019-01-15
Mascotte, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Closed with explanation