NELNET, INC.

2019-02-04

San Antonio, TX

Struggling to repay your loan

Student loan: Private student loan

Can't temporarily delay making payments
Company Response: Closed with explanation

Timely Response

2019-02-04

Baton Rouge, LA

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: Nelnet contacted me concerning my student loan and their representative said I needed to consolidate the loan. I was concerned, due to financial losses I was counting on loan forgiveness. I was paying the loan on a regular basis and was under an income repayment plan. I was told the billing would resume in two months. This consolidation occurred for the months of XX/XX/XXXX and XXXX of XXXX. I was deeply concerned when Nelnet wanted to do this because I did not want any lapse in my repayment play. I did not ask for a consolidation. The loans had previously been consolidated early on. The representative reassured me that was not the case and my payment history would be continuous. Now after applying for loan forgiveness, I am informed I was placed on administrative forbearance by Nelnet for those two months so my record was interrupted. I specifically said that I did not want any lapse in my payment schedule. Now only one of the loans is showing as receiving continuous payments after this consolidation and on the one loan that is showing a recored, there are only 40 months of continuous payments recorded instead of over nine years. I was lied to by XXXX. I was afraid of their business dealings due to all of the recent bad publicity and now I understand why. I won't describe my situation but I have taught college level classes to disadvantaged and non-traditional students for over twenty years. However, I had two forbearances due to financial concerns but worked diligently to maintain a continuous payment record over the last nine years. This is incredibly distressing. I can't retire and am suffering from XXXX that may limit my future employment. I do not know what to do at this point.
Company Response: Closed with explanation

Timely Response

2019-02-04

Colo Spgs, CO

Incorrect information on your report

Student loan: Private student loan

Account status incorrect
Complaint: Nelnet states I have to repay almost $ 40K of student loans through the department of education. I have proof that I submitted to them all documentation under their requirements for a full forgiveness of any/all student loans both private and federal due to a medical issue ( s ) I have for full XXXX forgiveness. The department of education for my federal student loans have already been forgiven and in XX/XX/XXXX I filed a 1099 c on my taxes representing my full permanent release for any/all loans. Nelnet still states I owe them and state that I never gave them my income paperwork in order to finish the process ; this is not true ; they have received a copy of my tax statements every year since roughly XX/XX/XXXX when I began college. An agent from Nelnet stated to me that I should have gotten the full permanent release of financial responsibility in XX/XX/XXXX but unfortunately " they '' lost my paperwork!!!! Now they want me to go back through their entire 3-5 year process to forgive my loans due to a medical issue again because they didn't keep track of their paperwork which would have solidified the permanent release of my private loans!!!!! The agent on the phone I spoke with today XX/XX/XXXX literally told me that my loans had been 100 % forgiven up until XX/XX/XXXX when they never received my paperwork - this is humorous to me because I sent my paperwork including my tax documents through my tax service electronically and via USPS and I made sure Nelnet had to sign for it so that they couldn't say they never received it!!! In fact I did that every time I sent them correspondence other than by phone of course ) The Department of Education has already forgiven my student loans and Nelnet should have to do the same!!! The XXXX should be forgiven and erased off of my credit and I should also be given an apology for the stress they have dragged me through. I have done my part every step of the way and have jumped through all of their hoops ; gone to countless doctor appointments, filled out a ton of paperwork over the years and now that they have screwed up, I'm supposed to pay what I don't owe?!?!?!? I don't think so. If they don't erase the XXXX then we can go to court where I can show proof of everything I have which states in XX/XX/XXXX the department of education including Nelnet forgave all of my loans, both federal and private! I should not have to go through their process of reapplying for their XXXX XXXX XXXX XXXX program ; I went through it once and will not do it again! They keep sending me correspondence saying they are going to garnish my wages which should never happen considering I have proof from them saying I have been relinquished of all student loans, both private and federal. At the very least if the federal government through the Department of Education forgave my federal loans that should be required to apply to my private student loans ; which I shouldn't even have to add here being I have the letters that prove they all have been forever discharged!
Company Response: Closed with explanation

Timely Response

2019-02-04

Lubbock, TX

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: in XX/XX/2018 I was contacted several times by Nelnet, regarding my student loan. after speaking with them they offered me a forbearance for another 6 months to a year, had me fill out paperwork, I did, faxed back, and in 2 weeks received more phone calls from them asking why I haven't made a payment. I explained that I sent paperwork in for the forbearance, and they said that they never received it, so they had me do it again. 2 weeks later I started receiving phone calls from other companies about my student loan that I don't recall giving my information to, then 4 days later I received my credit report that had indicated that I was late on my payments by up to 120 days or more, thus lowering my credit score up to 120 points. I attempted to call in and resolve the matter but was met with arguments. I also noticed that the total amount is always going up even after I had made payments that were more than the minimum payments to cover interest, as always I keep trying to call and get things corrected but I get no help, my credit report is everything and these people have tarnished it
Company Response: Closed with explanation

Timely Response

2019-02-04

Philadelphia, PA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I was a victim of identity theft. Upon realizing that this had happened after pulling my credit report for the first time a couple years ago, I realized that there were items on my report that I had no idea what they were. I immediately searched for the name of the companies and guidance on how to resolve this matter. I was directed to the FTC to file a report that would remove these accounts from my credit report ( s ). The report would also serve as my " police report '' hence the accounts are out of the limitation to be handled by the local authorities ( per the pd ). One of the accounts was changed quite a few times. Two of the three reporting agencies updated my report very quickly, removing all of the items that were on my FTC report. XXXX was the easiest and most helpful. XXXX has been accessible but some of the items took a while to remove. The 3rd ( that this complaint is about ) is XXXX. They keep checking my disputes ( which take fairly long ) and come back saying that they are mine. I called them so many times to explain that the other reporting agencies have deleted them and to check my FTC claim. When I further explain that the company went from one company name to another, they don't understand why I am upset because they removed the old accounts under the old name, but left the same accounts with the newer name. When i call to further explain or complain, they ask me a series of questions that are for my protection as they claim ... .the problem is, and I tell them this, the questions they ask are about accounts on my credit file that DO NOT BELONG TO ME, therefore i can not answer them. I give them all information about accounts that are mine and still cant get any headway with them. I don't understand how 2 out of the 3 are updated to reflect my actual accounts, but this company can not get on the same page. I have been dealing with this for a couple years now and it is really hindering my score & affecting my ability to do anything that pulls from XXXX. When i call them, they are like robots ... they do not listen or try to help when i say things like i don't own the accounts that you are asking me about so i can not answer them. If they delete the original accounts, why do they keep the same accounts that just changed names or hand offs?? I am also including the information that i sent to the companies reporting info to the credit bureau 's. I am being penalized and harassed by collectors for things that are not mine.
Company Response: Closed with explanation

Timely Response

2019-02-02

Maumee, OH

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-02-02

Ft Lauderdale, FL

Struggling to repay your loan

Student loan: Private student loan

Can't get other flexible options for repaying your loan
Complaint: In XX/XX/2003 XXXX offered my ex husband and i a joint loan. We signed it. Nelnet nor the florida department of education nor XXXX XXXX will split the loan in half as the divorce states we pay each half. I am at the whim of the borrower, my ex husband, who for 4 years hasnt wanted to pay the loan. Nelnet stated to consolidate it. its not a true consolidation ... ..i will still remain at the whim of my ex husband. Lawyers cant help me either. Lawyers have never heard of this type of arranged loan. The lenders dont make these loans anymore either. Our credit is terrible and we cant get private loans at this time to seperate it. We cant pay to the principle either ... even though they tell u on the telephone u can. Its all lies.
Company Response: Closed with explanation

Timely Response

2019-02-01

Houston Lake, MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-02-01

San Gabriel, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: My payment amount is not being evenly dispersed to all my principle balances. Instead nelnet is applying the total amount to the interest portion of the loan rather than the principal which will elongate the loan further. Ive also asked if there are options for me refinance or lower interests rate but was told to visit StudentAid.Ed.gov. As a graduate student, mother to be, and full time worker I'm hoping there are more options for people like myself who are struggling with these large companies like Nelnet. Please put regulations in place and make sure our money is being put towards our loans and not the companies pocket.
Company Response: Closed with explanation

Timely Response

2019-02-01

Hamburg, NY

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: On XX/XX/XXXX my fEDERAL REFUND WAS APPLIED TO THE UD=S DEPARTMENT OF EDUCATION XXXX FILED A SPOUSAL INJURED AND MY REFUND WAS GIVEN BACK THE SCHOOL XXXX XXXX LOAN IS FROM 25 YEARS. I LEFT THE SCHOOL NOT COMPLETING AND THE LOAN WAS APPLIED TO MISCLEANEOUS CHARGES. I NEVER COMPLETED SCHOOL THERE. I BECAME XXXX XX/XX/XXXX. NEXT MEDICAL REVIEW BY SOCECURITY IS XX/XX/XXXX MEDICAL RE EXAM CYCLE IS 3+ YEARS XX/XX/XXXX AND XX/XX/XXXX SOCIAL SECURITY WROTE THERE WERE NOT GOING TO REVIEW MY CASE. CALLED us department AND WAS TOLD MY ACCOUNT DOES NOT EXIST. us dEPARTMENT CALLED BACK AND CONFIRMED I HAD NO ACCOUNT WITH THEM. I HAVE SENT THE BENEFIT PLANNING QUERY AND IT SAYS DISABLE WORKER. 2. IT TELLS THE DATE I WAS DIABLED WHICH IS XX/XX/XXXX AND THE NEXT REVIEW CYCLE IS XX/XX/XXXX WHICH 7 YEARS. nELNET KEEPS SAYING THEY DID NOT RECEIVE THE BENEFIT QUERY AND AFTER THREE YEARS ARE TRYING TO TAKE MONEY BY TAX LOOPHOLE NELNET HAS IN THE PASSED CALL THE RSIDENCE AND LEFT MEESAGE WITH FAMILY MEMBERS. NELNET IS NOW USING AN OUTSIDE COLLECTOR XXXX XXXX AND WHEN I ANSWERED THE PHONE AND TOLD THEM I BEEN THROUGH THIS EXERCISE THEY SAID THEY WILL MOVE THE CASE TO ANOTHER DEPARTMENT AND CONTACT NELNET. THEY DONT HAVE THE PAPERWORK TO ANSWER QUESTIONS. WHAT DOESNT NELNET GET IAM XXXX FOR LIFE. MY SYSMPTOMS WILL NOT GET BETTER OR PROGRESS. IF I TAKE MY MEDICATIONS. NOW THEY ARE TREATHENING AGAIN TO FORGO MY TAXES WHEN IT IS A SPOUSAL INCOME. SECOND TIME. THE LOAN IS NOW AT {$13000.00} OVER BILLED WITH INTEREST RATE. THE SCHOOL DID NOT HAVE PROPER MANAGEMENT FOR LOANS. REYCYCLE. I NEVER USED HALF THE LOAN. LEFT THE SCHOOL.
Company Response: Closed with explanation

Timely Response

2019-01-31

CA

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: XXXX purchased my loan under a year ago. They have since raised my interest rate 2 times, to over 50 % higher than it was when purchased. I overpay ( 'prepayment ' ) each month, and am being told through customer service that, " The payment amount may be adjusted to ensure you are paying the minimum amount required to pay the loan back within your loan term. Re-amortizing the loan prevents a large last payment from being due at the end of the loan term. ", which to me is very clearly stating, 'We are losing out on long term profits as you are overpaying and therefore need to make up for our lost profit by raising your interest rate, effectively punishing you. ' This feels predatory. Is there any consumer protection to prevent this type of behavior by the lender?
Company Response: Closed with explanation

Timely Response

2019-01-30

Bloomfield, NJ

Incorrect information on your report

Student loan: Federal student loan servicing

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-01-30

South Florida, FL

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I have applied for XXXX 's XXXX XXXX XXXX XXXX Discharge through Nelnet, which " assists the U.S. Department of Education ( called 'the Department ' throughout this site ) in administering the XXXX XXXX XXXX XXXX ( XXXX ) discharge process. '' I have been deemed eligible ; however, there is a catch. There is a three year ( 3-year ) post-discharge monitoring period from the date the discharge is approved. Why so long? Why does the discharge go into effect immediately as most financial institutions would do? The monitoring period is unethical and unfair to people with XXXX trying to manage a daily life. The monitoring period hovers over my credit report for three years. Also, I am expected to earn no more than {$12000.00} per year in the State of Florida. This is well below the poverty line, unethical and unjust to expect an individual, human being to have some type of life on {$12000.00} per year. What about food, rent, gas, transportation, medical, XXXX, automobile insurance, etc.? I believe XXXX and/or NelNet should update their policies to reflect anyone deemed eligible for XXXX should have their student loans waived outright from the date of approval. It is unjust, unfair, unethical and stressful to allow these types of financial abuses to continue.
Company Response: Closed with explanation

Timely Response

2019-01-30

MO

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: In XX/XX/XXXX, I was told by my loan holders that I could apply for loan forgiveness if I consolidated my loans. I asked who I need to consolidate them with in order to get the loan forgiveness and was told there are several loan companies and the one they recommended was XXXX. Once I consolidated to XXXX, I asked how to get student loan forgiveness and was told my only option was that my loan would be forgiven after 25 years in repayment but I could apply for income-based repayment ( IBR ). I applied and was approved for IBR and was fine with 25 years because the amount that I needed to repay was something I could NEVER afford. I was in school for XXXX XXXX XXXX but in my last year of school was given a XXXX and not allowed to return to school. My appeal was denied. I then had the loan of a XXXX with the income of a XXXX. Because so many things bad happened, I came to realize 25 years was better than never having the loans off my back. THEN, I heard about public service loan forgiveness so I had my employer send in a verification of employment and was told I did not qualify because my loans needed consolidated. I told them that I had my loans consolidated but then was told the loans needed to be with DirectLoans. I IMMEDIATELY sent in my application to consolidate with Direct Loans and am now on the right track. BUT, my complaint is the numerous times that I was misdirected by the loan companies. In particular, I had a time period from XX/XX/XXXX-XX/XX/XXXX where XXXX told me I was in the loan forgiveness program and in fact, I was not! It was not until I read an article that OTHERS were also DUPED that I realized this is happening to more people than just me. It must be understood that I went through a traumatic experience when I was kicked out of XXXX XXXX. I was preyed upon by these loan companies because my loans were HUGE AMOUNTS!! I now owe over {$340000.00} in loans that are held by XX/XX/XXXX ( {$320000.00} ) and XX/XX/XXXX ( {$16000.00} private loans ). I have written several politicians with no response. I've even written the President of the United States of America. I need help and will give you all information you need! I will attache the documents I have readily available. I trust you are the one that can direct me to a solution! * ( Please note : I attempted to acquire previous loan information from XXXX, XXXX XXXX, XXXX, NelNet, XXXX XXXX XXXX, and all other lenders that my loans were transfered between, but was told there were no records under my social security number. ) Thank you for your time! Kindly, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-29

Point Arena Air Force Statio, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: My student loan servicer is Nelnet. They have usually been responsive in the past but that has recently changed. They no longer provide a chat option that I can find so the only way to contact them is by phone ( absurd wait time, I am on hold right now for 20 plus minutes ) or by filling out the contact form. So I tried the form. 3 times so far with no response. None! I work for a public agency and get paid once a month. I wanted to request that my payment date be changed to nearer/after my pay date. I filled out the form 3 times with this request and submitted it but have not received a response as of this date. Not once! How is this possible? How is it fair that I am just talking into the ether with zero response? Why am I held accountable but they are not? This is not ok and there should be consequences for my being unable to manage my account or communicate with those who I am dependent on to manage my account. They are setting me up for failure. I just checked my account and it shows that I am late on my payment ( duh, I need it 10 days in the future! Is that so hard? ), and I'm sure there is a nice late fee attached to that. Anyway, what am I supposed to do? The citizen is helpless in the tech age with no way to resolve issues. Just a lot of dead air. Next I will contact the Bursar ... or an attorney.
Company Response: Closed with explanation

Timely Response

2019-01-29

Knightsville, SC

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-01-29

Fort Pierce, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: Since XX/XX/XXXX I have been trying to get my student loans errors corrected. On my credit report the Nelnet company is reporting the same information 3xs on my XXXX, XXXX, XXXX, XXXX & etc. reports showing all loans have increased in XX/XX/XXXX through XX/XX/XXXX in red. Signaling that I'm late in paying when I haven't started paying because I'm still attending school and my loans are in Deferment. The loans are subsidized and unsubsidized and are not to increase while in deferment. Nelnet company is refusing to correct how they are reporting my accounts making my credit profile look like I'm paying my loans late which is not true it's a lie. The Nelnet accounts I'm referring to are as follows : # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate acct. being reported as mine not true only one is not both ) # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate acct. only one is not both ) # XXXX ; # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) ; # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) ; # XXXX ; # XXXX ( is a duplicate one is not one ) ; # XXXX ; # XXXX ( is a duplicate one is not mine ) # XXXX ; # XXXX ; # XXXX ( is a duplicate one is not mine ) # XXXX ; # XXXX.
Company Response: Closed with explanation

Timely Response

2019-01-28

Chula Vista, CA

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt was result of identity theft
Complaint: I keep being harassed by a company named " Nelnet '' they also reposted this fraudulent debt on my credit report after it had been previously removed following a dispute which proved it to be fraudulent. This debt is a product of identity theft, I have already submitted a police report, an FTC report and two forms of identification ( my driver 's license & social security card ) According to the FCRA 605B a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency ... I just want this nightmare to be over.
Company Response: Closed with explanation

Timely Response

2019-01-28

Incorrect information on your report

Student loan: Federal student loan servicing

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-01-28

Galena, OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: My minimum payment for my NELNET loan is {$130.00} per month. I have been making a second monthly payment to my Nelnet loan for the last year. The additional payment of {$120.00} has done nothing to drop my balance. As a matter of fact the interest accrued this month was {$430.00}. My 2 payments combined were {$260.00}. Nelnet makes it extremely difficult for any additional amount to be applied to principal and I don't understand how they can charge interest that 69 % higher than my minimum payment. As I was looking over my loan documents I see that my loan is a consolidation of 2 loans. My understanding of consolidation was that 2 loans rolled into one loan. But instead it is still 2 loans and they distribute the payments randomly in order to maximize interest accruals. While my documents call it one loan with 6.5 % interest I am actually paying 6.5 % interest each on 2 separate loans. How is this legal? My credit card charges less interest.
Company Response: Closed with explanation

Timely Response

2019-01-27

Cape Coral, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-01-27

Sangerville, ME

Dealing with your lender or servicer

Student loan: Private student loan

Received bad information about your loan
Complaint: My daughter went to this school XXXX XXXX XXXX in XXXX Me, for medical assistant. Her name is XXXX XXXX she attened in XX/XX/XXXX for 2 weeks and was kicked out .We thought nothing of this since none of us cosigned any loans or such .We got a call saying we were neglegent on a studant loan and that there would be major trouble if we didnt start paying this .This was XX/XX/XXXX we have made every payment on time even though we think this was a fraud.My wife and myself have had major medical problems since then i have had total XXXX XXXX and my wife has severe XXXX, and this has made our income decrease .We feel that this fly by night school, scams people with student loans that they never should put in someones name without telling them .They should have the person present for a signature for sure .If there is any way to help me with this false debt it would be greatly appreciated My name is XXXX XXXX you can email me at XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-27

Rollingstone, MN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-01-27

Jax, MS

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't temporarily delay making payments
Complaint: Just want to know if they still records of the account and are they still open from XXXX
Company Response: Closed with explanation

Timely Response

2019-01-26

Grand View, ID

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: XXXX credit report i am XXXX and received a XXXX ( XXXX XXXX XXXXXXXX XXXX ) discharge of my federal student loans in XX/XX/XXXX. all of the loans on XXXX and XXXX are listed as paid and closed ; but there are a number of these same loans on my XXXX report that are listed as paid and closed, but there are also a number of them that have there status listed as UNKNOWN and are affecting my credit report. The loans are : 5 XXXX XXXX XXXX with the account numbers starting with XXXX 1 XXXX with the account number XXXX 11 XXXX with the account numbers starting with XXXX these loans were paid off along with the other school loans that are listed as paid by NELNET on my report. i would like them corrected to reflect the same information and status as the other loans
Company Response: Closed with explanation

Timely Response