NELNET, INC.
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC.. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 18
2019-06-06
Temperanceville, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I have 13 bad ( late payments ) marks on all three Bureaus. Which is a reflection not of my timely payment arrangement but the handling of paperwork sent to Nelnet. For 3 years or close too, I have been sending in information on not making enough to repay my loan. I make under XXXX a year, have 8 children and qualify for the {$0.00} a month payment deferment plan. This has been worked on for years. Every time I send the paperwork for them to process or fax them the paperwork, it gets lost. During this time of " Losing '' paperwork, they get interest. Shocking that the interest keeps growing and my paperwork has yet to be found. After numerous calls and debates, they finally " find '' one of my applications and get me on a payment plan, starting this month! So 13 negative reports on my credit report, with all 3 companies, a total of 36 negative reports, because nobody could find any of the applications that have been sent in.
Upon further investigations, I am one of thousands that this happens too. I am currently seeking someone to help everyone that has had this problem since Nelnet can't fix the " reporting issue '' knowing I was a {$0.00} a month eligible. XXXX pay from XXXX to XXXX hasn't changed, yet I have to pay the price for someone not doing their job with my paperwork and possibly hundreds and thousands of others. The XXXX has so many complaints about this situation, it is sickening.
What I would like done is a lawsuit against this financial institution for their unfair practice and scams to gain interest through not processing paperwork timely, correctly or at all. As a XXXX veteran, I will take this to every outlet possible to hopefully get this fixed for myself and hopefully others as well.
Company Response: Closed with explanation
2019-06-05
Houston, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Company Response: Closed with explanation
2019-06-05
GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found 120 days late payment on the dates XX/XX/XXXX to XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2019-06-05
Redmond, WA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-06-04
Ehrhardt, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-06-04
Ehrhardt, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-06-04
Omaha, NE
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Company Response: Closed with explanation
2019-06-04
Chicago, IL
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Complaint: I refinanced a student loan that was serviced by Firstmark Services ( " Firstmark '' ) with a new refinance loan ( the " Refinance Loan '' ) serviced by XXXX XXXX XXXX ( " XXXX '' ). The Refinance Loan was disbursed on XX/XX/2019 in the amount of {$84000.00}. On that date, the balance of my existing student loan was {$78000.00}, which led to an overpayment when the Refinance Loan was disbursed. I've been informed by Firstmark that a check ( # XXXX ) in the amount of {$5100.00} was sent to XXXX on XX/XX/2019. As of XX/XX/2019, XXXX claims they have not received it and can not tell me how long it would take to process said check if and when they receive it. Since XX/XX/2019 I have made multiple calls to both loan servicers and am not receiving proper guidance or assistance by either.
Company Response: Closed with explanation
2019-06-03
Midvale, ID
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Company Response: Closed with explanation
2019-06-03
Church Point, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Nelnet Thank you for taking the time to read this letter. I recently pulled my credit report and found that Nelnet Student Loan Servicing reported a late payment regarding my account.
I am requesting that this late payment be assessed for accuracy.
I believe this reporting is incorrect because I was attending XXXX College XXXX XXXX XXXX XXXX from XX/XX/XXXX -XX/XX/XXXX .I have included the documentation to prove that I was enrolled Full Time during this time that my loans were reported as delinquent and should have been applied as In-School Deferment.
My credit report stated a delinquency in XX/XX/XXXX from Nelnet. I am currently with XXXX XXXX due to a recent loan consolidation, and deeply ap [ appreciate the time and service you previously provided.
Please investigate this matter, and if it is found to be inaccurate, remove the lateness from my credit report.
Thank you.
Company Response: Closed with explanation
2019-06-02
Ehrhardt, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-01
FL
Incorrect information on your report
Student loan: Private student loan
Account information incorrect
Complaint: I took out a student loan through Nelnet to attend XXXX and had an outstanding balance. As a result, I was notified the IRS would be seizing my tax return to cover the remaining debt. My entire tax return was taken from 2011 taxes, however the debt is still showing as open, XXXX has stated the loan had been repaid but Nelnet has been less than helpful and says they have no record of debt being paid or my tax refund being intercepted. How do I go about resolving this? Is there a record or receipt I can obtain providing the information where my refund was intercepted, the dates and amount? This is still showing in my credit and has been constantly impacting my credit score severely for a decade.
Company Response: Closed with explanation
2019-06-01
Indianapolis, IN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: On XX/XX/2019, I was notified that FHA wouldnt finance a mortgage loan if the dispute was more than {$1000.00}, rather than continue to dispute the student loan, I paid it off with my debit bank card ( XXXX, which comes directly from my banking account. ) I informed the XXXX XXXX XXXX customer service rep, I need a formal letter stating the loan was paid in full for the underwriting department for my mortgage company to compete my loan process.
I contacted XXXX XXXX XXXX on Wednesday, XX/XX/2019, and spoke with customer service rep XXXX, and she explained that I could not get a formal letter for 30 days because of the auditing process. I explained to her that would not work since I am trying to finance a loan for a townhouse. I asked to speak to a supervisor, and she gave me to a team leader, name XXXX. XXXX said, I can send an informal letter but I still needed to wait 30 days. I explained to XXXX according to the website I paid was reported, and do not understand why I can not received a paid in full letter.
XXXX sent the informal letter, and I forwarded it to my mortgage, and the underwriting dept. refused the informal letter by 2 reasons : 1. the loan number on the letter did not match the loan number on the credit report, 2. the letter was not proof, that the student loan was paid in full.
I again contacted XXXX XXXX XXXX customer service dept., and share with them the statement that my loan was paid via my bank statement. Again, the response was, we do not issue formal letter before 30 days. '' I have reviewed XXXX XXXX XXXX website 's FAQ, and there is nothing stating if the loan is paid in full, you must wait 30 days for an audit. Today, I spoke with another XXXX XXXX XXXX customer service rep, and was told that a manager would reach out to me on Monday, XX/XX/2019.
Company Response: Closed with explanation
2019-05-31
NJ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-05-31
Arco, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: I attempted to make a payment of {$9300.00} on XX/XX/XXXX to my XXXX student loan servicer, NelNet. I received a confirmation that this payment went through on XX/XX/XXXX. In addition to paying them this sum, I have an automatic payment set-up for {$250.00} monthly. Due to their electronic confirmation of my payment, I believed that I my outstanding balance would have been {$920.00}, then subtracting my automatic payment would have been {$670.00} Nelnet is claiming that this payment was posted to my account ( XXXX XXXX XXXX ) but then they got an electronic message from XXXX that " no bank account/ unable to locate account '' - despite me having used this bank account to make payments to this account as recently as of XXXX of last year. On XX/XX/XXXX I made a successful payment {$5000.00} using this exact same bank account.
Nelnet put a notice on my account that it is past due, despite my good faith efforts to make payments of {$9300.00} on XX/XX/XXXX and an additional {$250.00} on XX/XX/XXXX. I should only owe {$670.00} as of today, and due to the errors of NelNet or XXXX I now owe ( after re-attempting to make a payment of {$9300.00} today ) {$760.00}
Company Response: Closed with explanation
2019-05-30
Hempstead, NY
Incorrect information on your report
Student loan: Federal student loan servicing
Old information reappears or never goes away
Company Response: Closed with explanation
2019-05-30
Lk Buena Vis, FL
Getting a loan
Student loan: Private student loan
Denied loan
Complaint: This account has been on my credit report for over 9 years, Its too old and its causing my credit report to be in the low 500 's.
Company Response: Closed with explanation
2019-05-29
Springfield, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-05-29
Beyersville, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: I have been trying to really work with Nelnet recently ( and for most of this entire MONTH of XX/XX/XXXX ) to help me decide the best plan of action to take for this next year since it is time to re-certify again. I also have tried to decide whether or not I should consolidate my loans. I have called SEVERAL times and each time I get different answers to some of my questions ( not ALL thankfully ) or " I don't know. '' I have been put on hold for 15 minutes at a time just to talk to someone and then when I finally get a human there have been times I have been put on hold AGAIN because they don't know the answer to my questions! Some are more helpful than others but the fact remains that I feel " jerked around '' and that MOST of the advisers are NOT helpful and in fact have made this whole stressful situation even MORE stressful! I realize that no one can make the major decisions for my loans except me but now I have lost any trust I had with Nelnet ( I believe this is only the 2nd year I have been with them ).
First of all I'm not even sure WHEN I need to re-certify by or WHEN the payments will increase if I DON'T. I received an email from Nelnet saying that if I do not re-certify by XX/XX/XXXX then my payments will increase on XX/XX/XXXX. When I speak to the advisers they tell me my payments will increase by XX/XX/XXXX if I don't re-certify before that and that I still have a little time ( but not much ) to get those re-certification papers in. Who is correct? Who knows?! Then on XX/XX/XXXX I spoke with someone named XXXX because I had received an email that my account was placed on " admin. forbearance '' which is something I DID NOT request. He told me it was the mistake of whoever the last person I spoke with was. He said it would be removed from my account and NO extra charges or interest would occur. At this point I've lost trust with Nelnet so I'm not sure if this information about added fees or interest while being placed on an administrative forbearance that I did NOT request is even true?! He also told me to make a MANUAL PAYMENT for this month ( the month of XX/XX/XXXX ) because the " admin. forbearance '' had somehow messed up my auto debit. I made this manual payment on XX/XX/XXXX but then I noticed my account said I was being charged DOUBLE ( I had already made the " manual payment '' at this point ) so I called and spoke to another woman whose name I did not record. SHE told me it was a good thing I called because I WAS going to be charged twice if she didn't cancel the extra, manual payment right then. Her exact words were, " I don't know why the last adviser told you to make a manual payment. '' So then I didn't realize that my XX/XX/XXXX PAYMENT had STILL NOT come out of my checking account until today ( XX/XX/XXXX ) and I called today ( XX/XX/XXXX ) and was told by Another adviser that I was SIX DAYS PAST DUE for my {$230.00} for my XX/XX/XXXX payment. So I said WELL I'm glad I called again!! Even though EVERY TIME I talk with an adviser I get different answers and end up having more questions than I did before. She made the payment for me over the phone ( at least that is what she said she did ). I still have not gotten those papers in ( I plan to do so tomorrow ) and I have no idea HOW this is going to affect my account at this point. Thankfully I've been doing my own research or I would STILL be totally lost FOR SURE! I feel I may as well flip a coin to decide. This experience has been ridiculous and these issues are just SOME I have had with them. I WANT to switch student loan servicers but I do not believe I am able to unless I consolidate or refinance which at this point I am NOT wanting/NOT ABLE to do.
Thank you for reading
Company Response: Closed with explanation
2019-05-29
Macon, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: Nelnet failed to respond per OCGA and Federal Statues to an open Records Request in full by omitting information with intentional negligent behavior Failed to Respond to open Records Request In Case XXXX Nelnet failed to respond to an open records request violating State and Federal Laws. Nelnet has continually refused comment reciting previous messages and emails that were not completed in full so this is not surprising. This has now become intentional negligent behavior. Please read The ENTIRE COMPlAINT IN FULL Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 Items Requested and not given to consumer in a timely manner and committed and errors s d us now will fully negligence by standing behind those denials. As of XX/XX/XXXX information is still incorrect and reporting to all CRAs has not been Verified or addressed.
Never answered 1 ) All information and correspondence with US department of education under the Open Records Act concerning the admin Forbearance as it did not follow protocols and protections set in place by US Federal Code 682.211 Forbearance.
Never answered 2 ) Information concerning illegal interest reported to CRAs while loan was in Admin Forbearance without signed notice from borrower under 682.211 Forbearance AND ADMITTED TO IN CFPB case XXXX Not provided in accordance with 30 day window under FCRA guidelines Accuracy can not be verified 3 ) Proof of Debt for all Loans persuant to all rules in FCRA 623 or removal of Account from Record This information has never been provided upon multiple requests 4 ) Proof of submission of correct information to CRAs from Nelnet to CRAs from XXXX under Open Records Acts pertaining to 3rd party contractors who work as officials of a Govt Service or removal of Account from Record Never provided 5 ) Verification of Current Payment Structure and amounts Due orremoval of Account from Record Never Provided 6 ) Verification of Security protocols surrounding PII from XXXX where personal data was likely compromised Appendix A ) Precedent of Negligence and Willfull misconduct by Failure to provide information according to FCRA 623 FCRA ISSUE XXXX XXXX Submitted to the CFPB on XX/XX/XXXX Information Submitted with this complaint Nelnet admitted no wrong doing on the above case However : The Exact Same Case was submitted to Equifax on XXXX Submitted to the CFPB on XX/XX/XXXX XXXX Found there was an issue yet Nelnet still believed no wrong doing FCRA ISSUE 2 +ECOA ISSUE XXXX Submitted to the CFPB on XX/XX/XXXX There Reference a Case that has nothing to do with the compaint received and in the original case. There is no information concerning the missing data. Clear negligent Behavior by NELNET and a violation of State and Federal Law Screenshot that was attached to this complaint shows XXXX Requested information and it was never sent back to themDue to Lack of response XXXX Deleted the information yet Nelnet still implies no Wrong doing FCRA ISSUE 3 Not providing Validation of Debt Within 30 Days by Law + Innaccurate Information Predatory Loan Practices Under FDCPA XXXX Submitted to the CFPB on XX/XX/XXXX Response They did not adress any of the issues brought up and note " We are not your lender, the Department of Education is your Lender '' FCRA VIOLATION # 4 Failure to provide information in a timely manner Failure to report accurate information to CRA 's Accuratly I want you to Pay Very Close Attention Here So Refer back up to FCRA ISSUE 3 where they responded on XX/XX/XXXX So in XX/XX/XXXX Validation of Debt was asked for, By Law its due to the Client by 30 days They did not sent verification until XXXX when it was aked for a second time therby violating FCRA Guidelines on XXXX Submitted to the CFPB on XX/XX/XXXX They did not send verifcation until XXXX. They failed to send valid information in a timely manner. They failed to provide accruate inforamtoin to CRA 's. Its still wrong as of XX/XX/XXXX Action to be taken : Removal of All accounts from All CRAs Immediately as Information is incorrect and Nelnet has proved to be negligent based on past precedent set above. They continue to refute information with blanket answers and no documentation or research. Removal of all accounts from Nelnet as precedent set shows will full and blatant negligence and account should be removed from records and discharged. Nelnet has Failure to preform a reasonable investigation which constitutes legal action under the FCRA, Section 616, for willful non-compliance. Case law establishing liability of reporting inaccurate information was established in XXXX v. XXXX and XXXX v. XXXX XXXX. Failure to conduct a reasonable investigation can also lead to complaints being filed with your states Attorney General, the Federal Trade Commission and the Consumer Financial Protection Bureau,
Company Response: Closed with explanation
2019-05-29
Atlanta, GA
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: Hi, I've just exited deferment and was looking into consolidation as a means to lower my monthly payment and shorten my repayment period. I've had my loans in deferment while I have started my own business. I used their repayment planning tool on Wednesday, XX/XX/XXXX at about XXXX ET.
However, NelNet is clearly forcing me into a prolonged repayment term that benefits them. When I attempt to select a term-based repayment plan, I receive four options.
1 ) Standard, {$7500.00} per month, fixed monthly payments, 10 year term 2 ) Graduated, {$7300.00} per month, payments increase over time, 10 year term 3 ) Extended Standard, {$1900.00} per month, fixed monthly, 25 year term 4 ) Extended Graduated, {$1300.00} per month, payments increase over time, 25 year term If you do the math on the Standard and Graduated 10-year plans, the interest rate is about 36 %.
This is clearly forcing me into the most profitable option for NelNet, and penalizing me should I wish to pay off my loans early. While I'm not an expert in Student Loan lending laws, I can't imagine this practice is within the law.
In addition, my loans have been serviced by several companies over the past 17 years. I made steady payments for about 10 years while I was not eligible for an in school deferment or hardship deferment. However, because the loans were transferred so many times my payment history was lost. NelNet, the most recent servicer, is unable to give me an accounting of how my prior payments of nearly {$100000.00} were applied and why my principle has increased above the original loan amount for all but one of my loans. The prior loan services are no longer in business and I am at a loss as to what to do to 1 ) confirm the actual amount I owe, and 2 ) begin repaying that amount.
Please help.
Company Response: Closed with explanation
2019-05-28
Threatened to contact someone or share information improperly
Debt collection: Federal student loan debt
Talked to a third-party about your debt
Company Response: Closed with explanation
2019-05-28
IN
Attempts to collect debt not owed
Debt collection: Private student loan debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: This was discharged in a previous bankruptcy and they have not sent any further notice and showed up on my credit report as paid late, no billing no notification
Company Response: Closed with explanation
2019-05-28
Washington, DC
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Need information about your loan balance or loan terms
Complaint: I am on a graduated repayment plan. I have been making payments as required for years and my balance seems to not be moving much. I recently began submitting larger payments to pay down the loan faster. I was reviewing my statement and noticed interest was still accruing despite my larger payment being enough to cover not only the billing period interest but also some principal. After further research, I noticed that even my minimum payment in accordance with the payment plan was enough to cover the billing cycle interest plus some principal. This is not what is happening. Your corrupt organization, Nelnet, is only putting money towards one of the two loans while accruing and capitalizing interest on the other loan, which happens to be the larger loan. HOW IS THIS LEGAL? Both loans fall under the same account. HOW IS THIS HAPPENING? I contacted Nelnet with questions and requested they respond via email because I want documentation of our communications. They are REFUSING to provide me with an explanation, which makes me even more suspect of their behavior. This is unacceptable.
Company Response: Closed with explanation
2019-05-28
Dayton, OH
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I have two loans with Firstmark Services. For years I have paid the two loans separately, as one has a small balance and the other is more than XXXX times that balance.
On XX/XX/19, I paid {$200.00} to one of the loans ( the 'intended '' loan ). Instead of applying it to that loan, they applied a portion to that loan and another portion to the other loan. This caused the intended loan to appear delinquent. The smaller loan is always paid 1 payment ahead and neither loan was delinquent at the time of the payment.
I had to email the company multiple times and I had to call them. The person on the phone said that they saw in their system that their were instructions to apply the payment specifically to the larger ( intended ) loan, but that the payment was not applied correctly.
The person advised they would attempt to have it corrected. The daily interest on this loan is {$11.00}. To date, this error has cost me {$130.00} ( 11 days of interest ). Additionally, I had to make another payment so that this loan would not appear delinquent. I suspect that the company will also incorrectly report me to the credit bureaus. I will file complaints with those bureaus as well.
Assuming they correct my loans, had I not been watching them like a hawk, they would have taken hundreds of dollars from me and ruined my credit. I know your organization faces obstacles in watching student loan servicers, but it is essential to have someone on the side of the consumer against these large, callous, greedy companies.
Company Response: Closed with explanation