NELNET, INC.
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC.. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 17
2019-06-18
Wonder Lake, IL
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: This is a follow up from my last complaint that was submitted, but never resolved. Claim # XXXX. My private student loans were being serviced by XXXX from XX/XX/XXXX. In XX/XX/XXXX, I got a letter from XXXX XXXX that due to the settlement of lawsuit, my private loan amount has been adjusted, and will be serviced through XXXX XXXX. However, instead of the account being transferred from XXXX, both XXXX XXXX and XXXX XXXX are billing me for the loan payment.
I have asked XXXX XXXX multiple times for the name of the servicing agent, that was servicing my private student loan from XX/XX/XXXX up until XX/XX/XXXX, when XXXX XXXX claims to have taken over my private student loan.
At the same time, I have asked XXXX XXXX for the Primissory note that I signed for the private student loan XXXX has been servicing since XX/XX/XXXX.
My loan should be serviced through either XXXX XXXX or XXXX, not both. However, I am currently getting bills from both agencies, and neither party is providing the necessary document.
I need to have the following information from XXXX : Primissory Note for my private Student Loan.
Company Response: Closed with explanation
2019-06-17
Port Orange, FL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: hello, i recently received a response { on a different complaint that i filed } and was not given the opportunity to reply - therefore i am starting a new complaint.
XXXX from nelnet replied to two different complaints - one for nelnet and one for XXXX. are they now the same entity? they were not in 2017.
i requested the information be sent via SNAIL MAIL. attaching them to a complaint online is not SNAIL MAIL.
also, you asserted that i have not been making payments and that information is absolutely 100 % incorrect. i make payments every month - perhaps it isn't what you want, but it is what i can afford based on the ridiculously high balance you say i owe. which, by the way, is more than i borrowed. how is that possible?
if you are claiming that i do not make monthly payments, then i will contact my bank, as they are sent via automatic bill pay on a monthly basis. please clarify - are you receiving monthly payments from me or not?
Company Response: Closed with explanation
2019-06-17
Rochester, WA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: I make regular additional monthly payments of {$100.00} a month to Firstmark Services ( a division of Nelnet and a loan servicer of XXXX XXXX ) to pay down my student loan ( this is in addition to the minimum payment of {$50.00} per month which XXXX automatically debits from my account ). After cashing my additional payment checks for years, XXXX failed to cash the additional payment checks for XX/XX/2019 and XX/XX/2019. XXXX was very unhelpful - basically my only recourse is to pay my bank to cancel the checks ( at a cost of {$29.00} per check ) and then reissue the checks. I am very unhappy about this. XXXX can give no reason why they stopped cashing the checks. The address to which the checks were sent is the same, and the checks are sent based on an automatic payment system with my bank, XXXX, which also remains the same. This feels like another way to gouge student loan payers by forcing us to pay for XXXX mistakes. XXXX refused to pay the extra interest that has accrued based on their not cashing the checks, nor did they offer to help in any way. When asked XXXX also would not give me the federal agency that regulates them so that I could lodge a complaint - they tried to send me to the XXXX XXXX XXXX.
Company Response: Closed with explanation
2019-06-15
OH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: XXXX university has shut down and I still have outstanding debt with them. I was told that once the school was shut down I could file to have these loans gone due to the school shutting down I would I do this?
Company Response: Closed with explanation
2019-06-14
Fort Wayne, IN
Attempts to collect debt not owed
Debt collection: Federal student loan debt
Debt was paid
Company Response: Closed with explanation
2019-06-13
Clovis, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-06-13
San Diego, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Company Response: Closed with explanation
2019-06-13
Detroit, MI
Incorrect information on your report
Student loan: Federal student loan servicing
Information belongs to someone else
Company Response: Closed with explanation
2019-06-13
Kosmosdale, KY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-13
Arlington, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: My son attended XXXX University 10 years ago for one year which I paid for under a Parent Plus Loan. Someone other than myself signed a Private loan for a second year however several key information items were incorrect in the loan application including misidentifying my wife 's name, email address along with signature dates. The loan application was electronically signed with my son 's name and me as co-borrower. I filed an identity theft report with the XXXX County Police who were unable to investigate as too much time had past between the filling of the complaint and the original loan. I became aware of the loan only after 3 years and six months from granting and paying XXXX University as the loan was in deferment until the forecasted graduation date plus six months. The loan has been in collection for over 7 years ; is now charged off but listed as a charge off against my credit score. As this is the result of ID theft and the creditor failed to establish liability within the statue of limitations in Virginia I have repeatedly ask each of the credit reporting agencies to remove from my record.
Company Response: Closed with explanation
2019-06-11
Arden, DE
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-11
Louisa, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: XX/XX/XXXXXX/XX/2019 I mailed my monthly payment to Nelnet as I have always done for my student loan payment. I have always paid my student loans on-time every month with a 100 % on-time payment structure. On XX/XX/XXXX XX/XX/2019 I receive a notification saying that my five of my accounts with Nelnet are 90-140 days past do. I called Nelnet and they stated that it was reported as a mistake. They show that I am a full-time student with loans in deferment mode. They showed that they are receiving a {$30.00} payment per month as well. Although, my payments are not required, I still make payments to maintain my good credit score. My score has dropped due to this mistake from a XXXX to XXXX. I have never had a low score and I am asking if someone will please correct this. I struggle to make a monthly payment to Nelnet monthly and this is an insult. Thank you for allowing me to place this complaint as something needs to be done in reference to student loans being able to do this to people.
Company Response: Closed with explanation
2019-06-11
Hamburg, NY
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't temporarily delay making payments
Complaint: In response to the letter date XX/XX/XXXX 1. Loan Validation Direct loan servicing center ( XXXX ) has never sent an itemized balance sheet showing how much was paid and how much is left.
If I have no loans serviced by Nelnet then why is Nelnet using XXXX XXXX and other agencies. Denying my status with social security.
have never received a statement from XXXX to show my loan balances and occurring payments done from XXXX. XXXX XXXX never sent a validation by fair debt standard.
2. SSA Benefit offset I was legally XXXX XXXX in XXXX of XXXX. My last payment to XXXX was XXXX of XXXX.
Attached is a test done in XX/XX/XXXX and was ordered by new york state office of temporary & XXXX assistance.
An independent specialist and my physicain came up with two test that concluded I was XXXX XXXX.
My XXXX date was officially XX/XX/XXXX My review was scheduled for XX/XX/XXXX.
that qualifies me for 5 to 7 year XXXX.
So how can Mr XXXX of Federal student loan aid disqualify me when two independent specialist did the test.
If we have received information from the Social Security Administration ( SSA ) indicating that you are receiving Social Security Disability Insurance ( SSDI ) or Supplemental Security Income ( SSI ) benefits and that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination.
If you are receiving SSDI or SSI benefits and your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination, but we did not contact you about a XXXX discharge, you can apply and provide documentation of your SSA notice of award for SSDI or SSI benefits or a Benefits Planning Query ( BPQY form 2459 ) stating that your next scheduled XXXX review will be within 5 to 7 years from the date of your most recent SSA XXXX determination.
3. XXXX Applicaton Status My XXXX has certified and sent the necessary paperwork
Company Response: Closed with explanation
2019-06-11
Maynard, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: There are 4 student loan accounts on my XXXX, XXXX and XXXX credit files, two of the accounts have different account numbers, the two accounts named DEPT OF EDUCATION/NELNET account number is XXXX, and the two accounts named U S DEPT OF ED/XXXX/XXXX account number is XXXX. the problem is there is no phone number being reported and it says that the accounts were opened in XX/XX/2012. I have disputed these accounts with XXXX, XXXX and XXXX and for some reason they told me that the accounts were verified as accurate. I asked XXXX, XXXX and XXXX for the original contract that has my signature on it or any documents that they might have that proves that these accounts belong to me or that proves that I opened these accounts since they are claiming that the accounts were opened by me, and they cant seem to provide me with anything. By law the credit bureaus have to report the information on a credit file 100 % correct without any errors or mistakes. I want these accounts validated or deleted from my credit file.
Company Response: Closed with explanation
2019-06-11
GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found 180 days late payment. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation
2019-06-10
Huntingtn Bch, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-06-10
SC
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: A few months ago, I emailed Nelnet a copy of my DD214 form and asked that the missed payments I have from XX/XX/2015 be removed, due to me being away for XXXX and not being made aware that my deferment status was ending. After checking my report today, to my dismay, nothing has been updated or corrected.
Company Response: Closed with explanation
2019-06-08
San Francisco, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-06-07
Pensacola, FL
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-06-07
Fairfield, CA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2019-06-07
Palos Park, IL
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Company Response: Closed with explanation
2019-06-07
OK
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: on XX/XX/2019 we recieved a letter stating my student loans would be consolidated on XX/XX/2019 and the first payment would be due in 60 ( about ) does not mean 30 days. Today they suddenly changed the terms without our knowledge and want it due on XX/XX/XXXX. I called and spoke with someone a couple weeks ago and he assured me it would be XX/XX/XXXX. They only called me a liar and said it was XX/XX/XXXX when I have documentation first payment will be in XX/XX/XXXX. They are practicing illegal loan terms and need to be investigated. I will be getting a lawyer. The loan is XXXX a month for 30 years.
Company Response: Closed with explanation
2019-06-07
Cordova, TN
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Complaint: For the past two years I have been trying to get my student loan re-certification completed correctly through Nelnet. It has been an epic failure, so much so that I had to use emergency Forbearance twice which of course increased my loan amounts which of course are already high. Since XX/XX/XXXX I began making auto debit repayments and the payment was based on my income and house hold and there were no problems. XXXX I was unemployed and had a baby and went back to paying towards end of XXXX. The trouble started after I got married and attempted to re certify. I always complete this process online using my tax returns and it goes through no problem. But Nelnet 's system malfunctioned for over 4 months during re-certification period, not allowing on line submission. I thought my application was completed when all of a sudden I received an email in XXXX which suggested a XXXX dollar deduction for loans. my payments were previously around XXXX. To go from XXXX to a XXXX was a stretch. I may have just gotten married but I did not have any extra income. I called I went back to nelnet resubmitted my app online. I did this for 3 months after trying to get the re-certify complete, it never went through, after multiple calls where each customer service rep gave me a different reason I had to request forbearance I could not pay. Which capitalized interest again. I attempted re certify again for 3 months starting in XXXX. I was finally told my name change due to marriage is what kept throwing my app out the system so I had to do a manual application and mail it in. After the first submission, the team said i did not apply properly I should have asked for the lowest payment. So I completed the application again, asking for a recalculation selecting lowest payment. After 3 weeks I called to discuss the recalculated amount, and I did not receive a lower payment. The customer service rep told me this time its because I checked recalculation ( i did not check recalculated the previous rep populated the form and told me I needed to submit a recalculation ) and so the application processor <computer or person I don't know> ignored the fact that I checked box lowest payment. The third and last time I was called Customer service I was told to just move to IBR and it will be affordable, they CSR prepopulated the form I signed, and and returned it. Again 3 weeks later I was informed I do not qualify for income based program because my husband makes too much money, his income will always play a role in payment <even though he will give me nothing towards these payments>. I was then informed I only have 5 more months of forbearance left, and Now I can see default for these loans on the horizon. With XXXX children, childcare fees, one XXXX XXXX child, a car note and mortgage I can not afford XXXX monthly student loan bill. The only option I have is to extend payment period by re consolidating the loans into 1 average interest rate. and I may be able to afford a payment of XXXX monthly. Nelnet is a horrible provider, because of the continued misinformation there representatives gave. There online platform was so riddled with issues, that the last 2 years the system was not properly taking any applications in without kicking them back. IF I have to consolidate I am taking the chance to get away from nelnet all together.
Company Response: Closed with explanation
2019-06-06
Castle Rock, CO
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2019-06-06
Clermont, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I HAVE BEEN DISPUTING DEPT OF ED/ NELNET FOR A YEAR 6 MONTH AGO THE CREDIT BRUEA REMOVE THE ACCOUNT BECAUSE THEY WHERE NOT ABLE TO VERIFY WITH THE 30 DAY THIS ACCOUNTS DOSE NOT BELONG TO ME I REPORT THESE ACCOUNT TO THE FTC AND FILL OUT THE AFFIDAVIT THAT EVEN NELNET SEND ME AND NOTHING IS BEING DONE THEY JUST KEEP ON SENDING THE SAME THING NO DOUCMENT THAT SHOW THAT IT BELONG TO ME
Company Response: Closed with explanation