NAVY FEDERAL CREDIT UNION

Consumer Complaints

There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.

Complaints Page 7

2019-10-31

TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: In progress

Timely Response

2019-10-31

South Florida, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: So there a charge on XX/XX/2018 that was not authorize by me for XXXX for XXXX XXXX and I let navy federal know about it and nothing was done also I had ACH charges to account that I never have or used that I disputed and I was told nothing is going to be done by it I want my money back
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-31

Brentwood, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-10-31

Oxford, GA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: On or about XX/XX/2019 I contacted my bank about a deposit that's was coming in needed to be returned to my employer. I talked with several people including 2 supervisors and they told me the funds had been returned as of XX/XX/2019. QUOTE - The funds have been sent back. after 18 days my payroll department contacted me asking me where are the funds? Navy FCU has a recorded call stating they have sent the funds back. Now my job is on the line because of what Navy FCU told me. I follow NFCU instructions and now my job is on the line.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-31

Orange Park, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-30

Las Vegas, NV

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: In progress

Timely Response

2019-10-30

Eskridge, KS

Closing on a mortgage

Mortgage: VA mortgage


Complaint: From the beginning of this loan process, no one would reply to us about the documents needed until our realtor called and spoke to a supervisor. Then they sent documents we needed. Less than a week before closing they called again saying our file is cleared and we just need about 3 more documents and if we had them all in by Monday we could close on time on Thursday. We had all our documents in on Sunday and Monday at XXXX we were contacted saying they are still working on clearing our file. Now they are saying our move in date wont be until Friday which they still havent contacted us or sent a CD in order to even close on time Friday.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-30

Allegan, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-29

Las Vegas, NV

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: In progress

Timely Response

2019-10-29

Fountainville, PA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: In progress

Timely Response

2019-10-29

Akron, OH

Problem with a credit reporting company's investigation into an existing problem

Mortgage: Conventional home mortgage


Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is, in fact, wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-29

MD

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, I my wife and I made 3 different cash deposits into our joint checking account using NFCU ATM Machines. My wife even went inside a NFCU Branch to use their ATM to make a cash deposit. Our XXXX payment was made on online on XX/XX/XXXX in the evening. There was funds available to pay our {$99.00} XXXX bill. We had funds available to pay our XXXX bill, on XX/XX/2019 we noticed we got hit with a {$29.00} fee, for return. It shows we actually had funds available to pay our XXXX bill. We made several deposits that entire week, what NFCU does they hold out funds and not make them available right away. Our deposits are CASH DEPOSITS. Someone needs to investigate NFCU PRACTICES.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-29

Noblesville, IN

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-29

Houston, TX

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I first began my membership with NFCU as a joint owner on another member 's checking account and while on that account, I experienced an instance of a fraudulent ATM withdrawal at a NFCU ATM for {$500.00}. I filed a fraud claim on the transaction and was issued an immediate provisional credit for the charge. Approximately 30 days ago, I processed the formal removal of myself from that account and opened my own personal Account with them separately. Subsequently to having done these things, NFCU decided to deny the claim and reverse the provisional credit that was previously issued for {$500.00} but instead of deducting this amount from the same account in which it had been deposited, they illegitimately changed over to my newly opened personal account and withdrew the funds from there instead of the matching account which it originated in the first place. The two accounts have nothing linking them and the institution had no right to debit these funds from my account and I am alleging fraud at this juncture. I have attempted contact numerous times and received no help and now need intervention.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2019-10-29

Temperanceville, VA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage


Complaint: On XX/XX/19 I went to the Navy Federal in Va XXXX ( NMLS XXXX ) to complete my loan application ; I gave them all of the information they needed except for a ratified contract because we were still waiting for it to be signed and finalized ; I was expecting for the application to be submitted with the property to be listed as TBA ; I took a copy of my ID, my income information, my social security card, my tax returns and copies of my bank statement. The agent took all of my information ran my credit and informed me what my rate options were, she also let me know that the loan can not go over 5 % over the life of the loan. After discussing the different rates available I decided to select the 3/5 ARM with a 3.25 % interest rate that would cost 1.25 % discount. I was given a pre-approval letter and left the bank happy. On XX/XX/19 I reached out to the LO assigned to my loan to let her know I had uploaded a few additional documents that were requested ; I also asked her to confirm that I was getting a 3.25 % interest rate at with a 1.25 % discount, the LO responded back on XX/XX/19 and it was at this time I was informed that my rate will be a 4 % with the same discount charge of 1.25 % ; I reached out to the bank and requested to speak with a supervisor who initially referred me back to my LO ; I then asked for someone above the supervisor to call me which they did ; the XXXX, XXXX, reached out to me and let me know that the information I was given was incorrect and that nothing was signed on the day I did the application so the rate was not locked ; I was also advised that my credit score did not qualify for the rate that was given to me even though the rate was discussed after my credit was ran and evaluated. After speaking to the XXXX a person from the Navy Fed call center called me and gave me the same information, she even went belittled me by asking " do you feel like you have A tier credit sir? '' She had mentioned to me that one of my scores was a XXXX and that the scores I had feel into the B tier ; after speaking to her I inquired about the LE, it was at that point I found out that the max rate can be a 9 % not 5 %. I believe as a consumer we should be given fair and accurate information and if a rate was discussed then it should be honored. .75 % is a lot of money over 30 years and to be mislead on information like this should be a serious matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-29

MS

False statements or representation

Debt collection: Auto debt

Attempted to collect wrong amount
Complaint: Already made an complaint against the company. Since then Navy Federal Credit Union switched the title of the loan account as Consumer Loan and not the vehicle loan that it was orginally labeled. This was so they can illegally transfer payments from one loan account to another. All payments that i made towards the vehciel loan was labeled so on the money orders. I have all copies of every money to include the certified mail statements. I now do not have access to see statements at all or other accounts. The complaint that I made before was XXXX. This company has done me more harm than good. Veterans need to stay away. All of this has caused a lot of anxiety, depresssion, and I can't take no more.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-28

Las Vegas, NV

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-28

N Hollywood, CA

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-28

Las Vegas, NV

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-26

San Jacinto, CA

Problem with a credit reporting company's investigation into an existing problem

Checking or savings account: Personal line of credit

Their investigation did not fix an error on your report
Company Response: In progress

Timely Response

2019-10-26

Lafayette Hl, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: This account is being reported as closed by consumer. However, this account is " open '' and has never been late. This account is also being reported as derogatory. This account should be displayed as open and current.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-25

TX

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: It has been almost 2 years since i have tried to open my account with Navy Federal Credit Union. It wasXX/XX/2017 when i went to NAVY with my dad to open an account.. they told me that the account was open but I couldnt access it and that i have to contact someone to be able to access it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-25

Cheverly, MD

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: Navy Federal Credit Union has derogatory comments on my banking history that is preventing me in doing business with other banks. My account are in credit status only with Navy Federal with on-time payments and positive account balances.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-24

NC

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage


Complaint: NavyFederal mortgage loan process. 1. Communication - from the get go no clear communication was established to let me know what step of the loan I was at. Every time I emailed the Loan officer and/or processor, I have had to call the main NavyFCU number get routed to mortgage department then see if they can put me through and send in an " Urgent '' message to them and their superivsor. This is the only way I have gotten responses. 2. Document portal - The fustrating this is that hey have 3 different portals and seems to me like they do not share information with each other or they do not have access to these different portal documents. I submitted documents for my loan closing ( which has been extended 3 times ) in which they said they never received documents, but in fact were uploaded 3 weeks prior to the first closing date and I screenshot the documents. 3. Customer Service - Very incompetent loan processor. From the first extension did she not mention one part on where to upload the document if she couldnt see them. I also emailed them to the loan processors email directly and yet she kept asking me for the same documentation. Very fustrating. My last time with Navy Federal period. I will be transferring all my assets and refinancing after a year to another bank. No more business from me. Period. Im still waiting on the fourth extension of the closing date on my loan to close on the house ...
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-10-24

Cheverly, MD

False statements or representation

Debt collection: Credit card debt

Impersonated attorney, law enforcement, or government official
Complaint: WHAT IS THE {$890.00} DOLLARS. UNTIL YOU EXPLAIN IN DETAIL WHAT IS THE {$890.00} ON A SECURED CREDIT CARD. IT IS MADE UP FEES. IT IS NOT CHARGES MADE BY ME. YOU ARE A XXXX CREDIT UNION AND CALLED ME XXXX ON NUMEROUS OCCASION. I WILL CONTINUE TO COMPLAIN UNTIL YOU GIVE A DETAILED ACCOUNT OF ALL MONIES I DO NOT OWE. THIS WAS A SECURED CREDIT. WHY CANT YOU EXPLAIN THE ADDITION {$890.00}. THIS SHOULD BE EASY JUST SEND THE CFPB AN ITEMIZED LIST. YOU CANT. YOU AREPATHETIC LIARS. ALL YOU DO IS LIE.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response


© 2024 intlbanking.org | Privacy Policy