NAVY FEDERAL CREDIT UNION

2018-07-17

Rncho Domingz, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I currently bank with Navy Federal Credit Union. I recently made a deposit of {$3500.00} that my brother loaned me. This check was to help me pay some bills that I am behind on. Navy Federal has frozen my accounts and locked me out of my account. Furthermore, they withdrew funds from my daughter 's account to back pay some of my bills without my consent or my daughter 's consent. When I called to speak to a representative, I felt they made threats to me about canceling my accounts and me not being able to bank with them.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-17

Cadwell, GA

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-16

San Jacinto, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Dear Sir or Madam, We have a conventional thirty year fixed mortgage loan with Navy Federal Credit Union that closed approximately two years ago. We recently received a New Mortgage payment notice letter from Navy Federal stating that our monthly payment is going up thirteen percent effective immediately. This is the second mortgage increase that we received in last than two years. Our original payment we started out including taxes and escrow was {$2400.00} per month. And it has ballooned to over {$3100.00} per month on a thirty year conventional loan. In less than two years our monthly payment has risen a whooping thirty percent. This is predatory lending at its worse. This has placed a tremendous financial hardship on us, which places us in risk of making the new payment. Our closing documents stated that our payments should not increase more than the original monthly payment. We feel at a minimum this is a violation of Truth in Lending Act and RESPA and unethical mortgage practices that Navy Federal has exercised. When we were in the process of closing the loan the Navy Federal Loan broker XXXX XXXX stated that after the loan closes we are eligible for a one time no obligation interest rate modification if the rates drop since our interest rate was higher than the market at the time. The rates did drop and we contacted Navy Federal customer services numerous times to get a mortgage rate modification and the Customer Service department stated that we could not get the rate interest modification we were misled. The broker mislead us to sale the loan. Doing the closing process XXXX reiterated that we would have the rate modification option, since our rate was significantly higher that market rates. Overall this is a huge monthly increase of thirty percent since the close of the loan, in less than two years. This has placed a huge financial hardship and burden on us We need your assistance to bring our payment manageable and bring Navy Federal into regulatory compliance from numerous and egregious predatory lending practices on this loan. Thanks for your attention in this matter. Sincerely, XXXX XXXX and XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-16

City Of Sunrise, FL

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-16

Gallatin, TN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: This Navy Federal account # XXXX or account # XXXX has been paid-in-full. Navy Federal was contacted directly on XX/XX/XXXX and again on XX/XX/XXXX. It is not " Derogatory '' or in a " Payment Plan ''. It should be listed as " closed ''.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-16

Santa Ysabel, CA

False statements or representation

Debt collection: Other debt

Indicated you were committing crime by not paying debt
Complaint: The State of California passed legislation that requires every bank who does business in the State to submit every customer 's social security number into an Automated Data Matching System, see sections 17450 - 17456 of the State of California Family Code. The XXXXXXXX XXXX and the Navy Federal Credit Union have submitted my social security numbers into the State of California 's Automatic Data Matching System without first notifying me to opt out, or to dispute, or to challenge these actions in Court. These actions by Navy Federal Credit Union and XXXXXXXX XXXX violate the Gramm-Leach-Bliley Act, Dodd-Frank Act and the Right to Financial Privacy Act. I am entitled by law to be notified first before my non-public information is submitted to any third party. Since late 2013 over {$3000.00} was frozen then taken out of my joint savings account with my son and joint checking account with my wife and in both instances, this was not my money they took. Please enforce the laws that we had Congress pass to protect us from the very activities these banks are doing.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-15

Belle Haven, VA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-14

CT

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: Three years ago we began receiving debt collection phone calls to our new landline, XXXX. We finally learned, about a year ago, from repeat caller ( s ) debt was ( is ) owed by XXXX XXXX or XXXX ( unsure of spelling ) to Navy Federal Credit Union ( NFCU ). I am a long-time NFCU member in good standing. I contacted NFCU customer service XXXX and XXXX XXXX XXXX CEO of NFCU via corporate email requesting the debt collection harassment cease. I was told by customer service, XXXX XXXX had read my email, the debt collection attempts were made 'in house ' and that they would stop. We receive two calls a day from XXXX for XXXX XXXX or ( XXXX ). My spouse has repeatedly explained they have the wrong number. I have stated I would file complaints against the caller. The Debt Collector 's caller refuses to name the company they represent or provide any information supporting the legitimacy of their claim. On XX/XX/2018 I, again contacted XXXX XXXX XXXX CEO of NFCU using my email account. I, again contacted NFCU Customer Service. I answered the Debt Collector 's call and demanded details for his call including the name of the company he was representing. He stated he would not divulge any information and that 'we ' dialed the wrong number and would remove our number from his list. We've heard all this before ; as in over the past three years! I want the name of that debt collection company. I want monetary compensation for my time, aggravation and continued harassment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-13

Val Verde, TX

Problem with a credit reporting company's investigation into an existing problem

Vehicle loan or lease: Loan

Their investigation did not fix an error on your report
Complaint: I have a loan with NAVY FCU. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and NAVY FCU with no successful resolution. XXXX was the only one reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2018.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-13

CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: There is a purchase on my credit card where I never received any merchandise. There is a tracking that shows it was left at my door, allegedly. XXXX $ + worth of merchandise left at the door? Doesn't sound real to me. I would like Navy Federal DISPUTES team to look into this. Not the useless " Fraud '' team. XX/XX/2018 XX/XX/2018 XXXX XXXX CA XXXX - {$2100.00}
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-12

Silver Spring, MD

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: I have a loan with NAVY FEDERAL CR UNION. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both ( Bureau ) and NAVY FEDERAL CR UNION with no successful resolution. ( Bureau ) was the only one / were reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2017.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-12

El Portal, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: Greetings, on XX/XX/XXXX I filed a fraud claim with my banking institution in regards to my phone and credit cards stolen and they have responded that my claim is not fraud, now mind you I file the incident on the XXXX of XXXX and they responded to me back on the XXXX of XXXX without even contacting me to find out if I am ok or to find out what really happened to me as a customer. I had XXXX on the XXXX. of XXXX and I've been under XXXX XXXX to help alleviate my suffering. I will attached all documents and dates so you can see that I have been in and out of the hospital and also, I caa n't even XXXX because I have been diagnosed with XXXX XXXXXXXX XXXX of the XXXX and it is in both ( XXXX ), now, I can't move the only place I have gone is only the hospital for XXXX, removing XXXX, more XXXX and tests and so on. Navy Federal is so unjust, I filed also another claim for {$42.00} for a store purchase that sold a damage item and I return it back to the store the following day and I made sure to call Navy Federal the same time and instead of them fighting for me they are putting through pain like I am the crook, they don't fight for us military and our families, they are only interested in making money from us and that is all that is important to them. How can you say you are here to serve the XXXX XXXX and yet you are the one that is allowing for others to mistreat us and take our hard working benefits. I have my direct deposits going to Navy Federal every months and it is above XXXX dollars where they are benefiting from interest from evereyone 's benefits and earnings. So Navy Federal be fair and just and don't treat us like the criminals, I know you have a lot of power you're a big company but it is not the reason to step on the little people. I don't need to make any stories I am an honest individual which is why I am attaching all the documents.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-12

Key Biscayne, FL

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: Navy Federal Credit Union never gave me money I reported stolen. They waited til I closed the account to issue me the letter but never gave me the money. They are stealing the money I reported stolen. I attached a photo of the notice dated XX/XX/2018. I reported over 500.00 stolen and they stole it. Recently they sent this letter that XXXX was refund or credited back AFTER I closed the account and did not receive any checks.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-11

Charlotte, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-11

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-11

Charlotte, NC

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have already contacted Navy Federal Bank several times via secured message as well as phone calls on throughout the month of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Sometimes numerous of times trying to get this resolve. I have several inquiries on my accounts within days apart or within one week apart. Some stem from one auto loan request that the representative claiming my credit would not be ran or impacted because it is all within one month. And these were simply appeals and they other ones were not authorized by me at all. I have inquiries that were not authorized for XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-11

Bissell, CT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-10

Gretna, LA

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-10

Gastonia, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: According to the Fair Credit Reporting Act, 15 U.S.C. 1681 Navy Federal must report accurate information. My credit report is reporting that my XXXX and XXXX payment is 30 behind and as of today is XX/XX/2018 Im. It 30 days late. Navy Federal needs a better system to repos accurate delinquency. I reported to Navy federal that I have a medical emergency and I cant afford my payments. I need their assistance to reduce these Payments. I mailed in my XXXX payment to see if the company would get that faster but it still didnt report. I am so grateful for getting a credit card with this company but they arent reporting accurate information.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-09

Bessemer, CO

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-09

Bel Alton, MD

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-08

Columbia, SC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-07-08

South Florida, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: VA mortgage

Complaint: We are writing a formal letter to express our sincere disappointment and concern with services received with Navy Federal Credit Union Mortgage department in XXXX ( XXXX XXXX, XXXX XXXX, and XXXX XXXX ). Communication between ourselves, the loan officers and loan processors was subpar and did not meet expectations. The reason for this complaint is that we are also concerned with misinformation received at various points of the process. Whether this was intentional and predatory, or agents were ill informed this is a cause for great concern. Copy of the full letter submitted to the parties involved will be faxed, which include specific issues with dates and screenshots. An attempt was made to resolve the issues on XX/XX/18, transcripts of that email will be faxed as well.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-08

CO

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: I write you today to provide with you with information regarding our recent experience with NFCUs loan department. Specifically the level of service we received from XXXX XXXX. After much research about what mortgage companies were available when purchasing our new home, we were excited to learn of the competitive terms that NFCU provided along with the pride in being presented with the opportunity to be a member since both of our Grandfathers served our country in the armed forces. XXXX XXXX was was our initial contact and she has been very helpful in providing loans estimates, monthly payment estimates, etc. She provided us with mortgage rate quotes in the mid 4 % s. The housing market in Colorado is very competitive, so we wrote up more than 5 contracts before we finally and successfully went under contract on our home. Once we had an executed contract, our file was assigned to XXXX XXXX. Our closing date was nearly 60 days as a result of the sellers moving date. We provided XXXX with the documentation for our file that she requested as timely as possible and items ( such as an insurance quote ) that couldnt be sent right away were explained and updates were sent to XXXX almost weekly about the status of the documentation and when to expect it. Our loan had a float lock built into it, which gave us the option to monitor interest rates and float down to a lower interest rate within 2 weeks of closing. Over the phone, XXXX said that NFCU would monitor interest rates and let us know should they decrease so we had the opportunity to lock at a lower interest rate. She also asked us to sign disclosures and intents to proceed with NFCU as our lender. In those disclosures, there was language that said that NFCU was no obligation to monitor or notify the borrower of any interest rate changes. I contacted XXXX to get explanation on this issue, because we were told one thing and the paperwork said another. She still said she would monitor the interest rates and let us know. I asked about how we, as the borrowers, could watch the rates ourselves and she directed us to the website, which showed an interest rate 8 percentage points lower than our current one. We asked again for clarification and no response. We were only provided interest rate upon inquiring about them and the float lock passed with radio silence from NFCU. Id go so far as to say we were LIED to about our float lock. Attached is the Fair Lending Compliance Best Practices for Federal Credit Unions. Youll see that the very first bullet under prohibited practices is : Fail to provide information or services or provide different information or services regarding any aspect of the lending process, including credit availability, application procedures, or lending standards. When the appraisal of our home, came up short, XXXX sent off a very curt email without sympathy or regard with what that meant for us. You may imagine how heartbreaking it is to get bad news like an appraisal short fall in email from without a phone call or options let alone a little sympathy. XXXX was a great resource for us to talk through our options, etc. We emailed XXXX about appealing the apprasial and she failed to send us the form required to do so, even after we asked if there was anything else she needed to process said appeal. After our agent contacted NFCU, XXXX finally sent over the required form to initiate that process. We initiated the appraisal appeal because the appraiser failed to include comparable and negotiated the sale price and worked with XXXX to adjust the downpayment on the loan in order for us to purchase the home. Fast forward 2 weeks to late XXXX. We hadnt received any response from XXXX or an update on the status of the file. We traveled over the week before XXXX XXXX and we were going to be out of service range so we sent an email to XXXX and XXXX as a courtesy. At the last minute, XXXX responded that she needed another bank statement from me. I sent it immediately. The last week of XXXX, I hadnt heard anything ( and it was a week before closing ), so I reached out to XXXX via telephone and she said that the file had been sent to closing and they didnt need anything from us. On Friday XX/XX/XXXX, the deadline for the closing disclosure to be sent, we contact XXXX and XXXX only to learn that XXXX was out of the office. Prior to her being out of the office, she didnt tell us who to contact in her absence. As someone who is also in the XXXX XXXX industry and thrives on clients and provided a good experience, I cant tell you how disappointed I am with how XXXX conducted herself, her level of communication ( or lack thereof ) and the fact that she blatantly put our file on the back burner knowing that we had a longer closing. That leaves us scrambling and neurotically checking our email for the final piece of our closing puzzle. How embarrassing does it look for us to not have this Disclosure in to the Title Company on time? When I sold my home at the end of XXXX we had a 28 day closing and their disclosure was in 10 days prior to closing. There is absolutely not excuse for how long this has taken. As a professional myself, had I conducted myself the way XXXX had, Id have been sued for my conduct if not fired. Here is a timeline of events : XX/XX/XXXX-Borrowers ( we ) become members of Navy Federal Credit Union XXXX-We go under contract on our home ( we expected to lock interest rates on this day and we do not believe this was the case ) XX/XX/XXXX-Receive an email from XXXX about the process and document delivery system XXXX-Appraisal was ordered XX/XX/XXXX-We are introduced to XXXX as our Loan Processor XX/XX/XXXX-XXXX sent us an email that she was reviewing our file. She contact me via telephone to discuss XXXX-Rosa sent us an email about signing the disclosures, additional documentation, etc in order to complete the file. XX/XX/XXXX-We sent the additional documentation via email and included a few questions that we had regarding how to monitor interest rates ( we never received clarification on our questions about interests rates ) XXXX-Additional documentation was sent to XXXX. In this email, I again asked how we can monitor rates? XX/XX/XXXX XXXX XXXX, Borrowers call XXXX, left a message, no return phone call XX/XX/XXXX-We emailed XXXX copies of the inspections and amendments to the contract. XXXX-She acknowledged this email and said we could monitor rates online, we checked and those rates were not accurate. ( the screen shot she sent showed a 4.291 % interest rate and we were locked at 5 % ). In this email, she also noted that there was plenty of time until closing XXXX-We emailed XXXX back because the interest rates online didnt seem to be accurate and we wanted to be able to monitor our own interest rate. XXXX never responded to this email. XXXX-Provided another update on the documentation and when the insurance quote was expected ( 30 days prior to closing ) XXXX-provided more documentation to XXXX via email as it became available XXXX-We emailed XXXX again asking for clarification on how we could monitor our interest rates. XXXX still failed to respond. XXXX-Rose sent email that appraisal came in lower than sales price XXXX-We emailed XXXX that we wanted to submit a request for reconsideration of value for our property and asked her to let us know if she needed anything in order to initiate that process. XX/XX/XXXX XXXX XX/XX/XXXX Borrowers called XXXX, Left a message, no return call XX/XX/XXXX XXXX, Borrowers calls XXXX to discuss XX/XX/XXXX-XXXX responds only after our agent intervenes and discusses with XXXX. XXXX sent a form that we were required to fill out. XXXX-We responded to this email with the attached form within 15 minutes of receiving it. XX/XX/XXXX-XXXX responds with an acknowledgement nearly an hour later on a terribly time-senstive issue. XX/XX/XXXX-We receive copy of new appraisal from XXXX XXXX- We send XXXX an email, please give us an update on interest rates because we didnt get an update last week. XX/XX/XXXX-we received response from XXXX that rates didnt change, emailed XXXX back asking about changing the downpayment XX/XX/XXXX-XXXX responses and said XXXX would provide those figures XX/XX/XXXX-emailed XXXX about insurance quotes XX/XX/XXXX-XXXX emails us the revised Loan Estimate document with the new sales price XX/XX/XXXX-Borrowers reach out to XXXX via telephone to discuss, ask if she needs anything further, she says no. XXXX-We email XXXX advising that we will be out of cell range over the weekend 5/21/2018-She acknowledges email XX/XX/XXXX-XXXX emails that she needs another bank statement XXXX-Borrowers email her needed statement XX/XX/XXXX-She acknowledges receipt XX/XX/XXXX-ONE WEEK PRIOR TO CLOSING, nothing from XXXX, called her to get status, she said they have everything and they are waiting for Closing Disclosure XX/XX/XXXX-emailed XXXX in the late afternoon, she responds she will have it by end of day or latest XXXX. She doesnt inform us she will be out of the office or who we should contact. XX/XX/XXXX-We contact XXXX via telephone and left message. Contacted XXXX and we were informed that XXXX is on vacation today and that the needed an additional statement XX/XX/XXXX- Emailed XXXX and XXXX that we need Closing disclosure today XXXX-emailed deb the statement, she acknowledged. XXXX-received automated email that the loan is ready to closeno explanation or phone call. XXXX-Borrowers called XXXX XXXX, no answer Borrowers called XXXX at XXXX, XXXX answered the phone XX/XX/XXXX -- ESTIMATED CD ( not the official copy ) was received at XXXX. Borrowers acknowledge it as that is required in order to close on time the following week. XX/XX/XXXX-XXXX Borrowers called XXXX , left her a message. XXXX did not return phone call XX/XX/XXXX XXXX Borrowers called XXXXdiscussed with her. XX/XX/XXXX-XXXXXXXX borrowers called XXXX office Busy signal, not able to leave message. called XXXX on cell phone and left XXXX a message on cell phone, no call back XX/XX/XXXX-XXXXXXXX, called XXXX and asked where the final numbers are. she indicated that they sent the numbers to the close department at XXXX ( she didnt indicate what time zone ) and they have an estimated 2 hour turn around time. Asked what they expect me to do in terms of getting a check for a closing tomorrow, she said the numbers would be ready later today. I asked how she can ensure that the wire got delivered and avoided answering that question. XXXX-the 2 hours timeline I was quoted passes, I wait another 30 mins to be reasonable and call XXXX at XXXX, went to voicemail, left message. call XXXX at XXXX, left a message. also sent status email at XXXX. XX/XX/XXXX-XXXX texts Borrowers that the CD was approved, responded that I still dont have the numbers to know what I need to bring to closing, she states that she doesnt either. then she texts the final number at XXXX. She follows up with an email XX/XX/XXXX XXXX, receive final numbers from loan processor XXXX recd email that loan package has been sent to title company XX/XX/XXXX-XXXX, confirmation that wire has been sent to title company XX/XX/XXXX-We closed on the home, Navy Federal didnt have the correct closing time and was asking for the signed documents hours before closing and then it took them an hour to review after we finally signed. XX/XX/XXXX XXXX-Borrowers emails XXXX supervisor, XXXX XXXX, in an attempt to resolve the poor experience and questions that were unanswered by XXXX and XXXX Throughout the process. XX/XX/XXXX-XXXX XXXX-XXXX Responds requesting phone call to discuss XX/XX/XXXX-XXXX XXXX. Borrowers respond to her email with times and dates I am available to discuss. XX/XX/XXXX-XXXX XXXX responds confirming phone call for XX/XX/XXXX at XXXX MST XX/XX/XXXX- Borrowers calls XXXX at XXXX , because XXXX didnt call at the agreed upon XXXX time. Phone call lasts 12 mins. XXXX is only interested in improving service for future customers. Explained that I appreciate her taking our feedback, but that doesnt change our experience. She wouldnt help us additionally in any way. She was very surprised that only and Estimated Closing Disclosure ( CD ) was sent. She explained our freedom lock, etc. Again, said there was not anything else she could do for us to make our experience right except take our feedback and make improvements and further educate XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-07-07

San Tan Valley, AZ

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response