NAVY FEDERAL CREDIT UNION

2018-12-07

Gulf Breeze, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-06

Washington, DC

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-06

Alliance, NE

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-06

Phenix City, AL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-06

Copperas Cove, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-06

Warrenton, VA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: There was a pending charge on my Navy Federal credit card on XX/XX/2018 for {$63.00}. I called NFCU and spoken with XXXX who stated that they have to wait until it posted before taking any action. She was not helpful as I emphasized that this was an unauthorized charge of {$63.00} for XXXX antivirus subscription renewal that I was unaware of. In addition, I never rcv 'd an email from XXXX regarding this renewal. I also never rcv 'd any service from XXXX either. On XX/XX/2018, I viewed my cc charges on my phone and saw the charge was posted for {$63.00} and no action was taken by NFCU as they said they would do " something '' to remove and investigate this charge. I contacted NFCU again, attaching proven emails that I have contacted XXXX and their 3rd party vendor XXXX. All parties, XXXX, XXXX and NFCU, are not cooperating with my wishes to refund my money and investigate this fraudulent transaction of XXXX..
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Timely Response

2018-12-06

Btv, VT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-05

Oxford, GA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: On XX/XX/XXXX filed a complaint with Navy Federal Credit Union that my XXXX XXXX had breached my personal and medical info. The bank agave me a credit of {$500.00} back. I had made a good faith appointment for the next week and paid {$500.00} deposit on XX/XX/XXXX. I went to the XXXXs online portal and my medical information that was password protected showed another patients information instead of mine. Clearly this is a web issue. I called upset on the XX/XX/XXXX am to share the breach the office staff agreed to cancel my appointment and refund my {$500.00}. The only problem XXXX XXXX wanted me to give them my debit card info again. I said, I will not. Thats what prompted me to file with the bank. On XX/XX/XXXX bank adjustment of {$500.00} taken out of my account. No advance notice just said when I called XXXX XXXX showing cancellation policy. This policy was null and void when the XXXX breached my medical information. I should have received refund. This cause my account to not have funds to cover my expenses which created fees being charged on top of {$500.00}. I sent the bank emails sharing the events of messages and response from XXXX. On XX/XX/XXXX after 2 weeks of gruesome phone call with bank I did an appeal they still denied refund.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-05

Lawton, OK

Closing on a mortgage

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-04

Port Charlotte, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-04

Gloucester City, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-04

Las Vegas, NV

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-04

Problem caused by your funds being low

Checking or savings account: Savings account

Late or other fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-04

Benicia, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-03

Friendship, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Navy fed has put me in a hardship to many times. Last year my now x husband did not pay the mortgage and the kept taking the money out of my account to pay it. This left me with no money to pat the mortgage on my rental property so now the start foreclosure. I gill Bankruptcy to stop the sell. Now im in bankruptcy and i call to have a money order mailed to my trustee for {$1700.00} it never got sent so my bankruptcy was dismissed. The sent letters to my attorney and trustee but the case was not reopened. Now it cost me {$1800.00} refile and they say i dont have enough income to do it this time. I filed lost mitigation papers in XXXX again in XXXX and again in XXXX. Im saying why do i keep having to refile meanwhile they are foreclosing and have a sell date of XX/XX/12. Im saying i thought we were in last mitigation no one has told me the results and that i was in foreclosure. Now they are saying they the whole package My primary is in foreclosure because my e has not paid i asked why no one told me they were not getting paid i was told because my x mailing address was in the system i said my name is on the account also and i have a right to know whats going on. Last year you took the money from my account so why did you not do it this time. Got no answer. They sent me letter telling how far it was behind. So i asked you found me to tell me when it got so far behind but you could not tell me in the first. Now they are trying to foreclose on this two Consumerfinanc.gov
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-03

Davie, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-03

Ernul, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Navy had is holding my insurance payment because they want to foreclose. My house eas destroy during Florence I have no rough on the back part of my house im forced to stay there because navy fed took the money fema gave me to pay my credit card when i told that was money from fema i wasbtold the would not reverse it I had a payment Rangement because im with one of those companies that pays upur bills for younst a lower cosst. I kep calling but they dont care that i am in a house with no roof because they ate holding my insurance check from the insurance company i did know they could do i pay to be covered and I dont understand they have not forclosed and the house is still mine so how could they hold my check i was told is one of thete rules that you never hear about until it happens to you like so many other things. I dont was told the {$1300.00} would be put back but I havent cheacked they should have nevet taken it they could see that money came from fema i could go to Jail for using that money for anything other than what it was given to me. If i had not looked at mt account i would not known it was gone they dont tell you when they take the money. I was going to a hotel last week and i would have dividing the price of the Hotel by the number of days I could stay. There would have been a problem when I checked out if there was no money.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-02

Raymond, NH

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I have been doing business with Navy Federal for multiple years. I fell behind two of my accounts and had to request a payment arrangement for 1 account. I made the arrangements prior to the account going 30 days past due. The personal finance department had me file a claim to show my financial status. I went through all the proper channels to prevent a late mark on my credit file. The representative on the phone assured me that it would not be reported late. I was told even if it was to call, and they would remove it. Since it has been reported and Ive been going back and forth with them for 8 months trying to fix this. Ive done everything that was asked of me. They told me to write statements, dispute with credit companies and that it would be removed. 8 months of phone calls l, 8 months of broken promises. Ive dealt with many customer service agent who asked me to do something to get this 1 mark removed and nothing has changed. Ive had 3 accounts with them and no other late marks. They are showing their true colors with the way I am being treated over this. False promises. As a veteran I went with this bank to handle finances thinking I could rely on them for fair treatment and great service. I am very disappointed in the service I have received.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2018-12-02

Gloucester City, NJ

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-12-01

Hendersonville, TN

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-11-30

Arcola, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-11-30

Las Vegas, NV

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: I opened my own bank account and Navy Federal credit union changed my statements to my ex husband mailing address. Nobody could tell me why this error was made? I went into the bank and spoke to a manger and he told me he had no explanation on why bank staments had my ex husband mailing address, he then looked deeper and my ex husband changed his account to his new mailing address so Navy Federal changed my own personal account to his mailing address. They felt they did no wrong and if I wanted to withdraw my funds they would immediately give me my funds and conversation over.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-11-30

Ridley Park, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Account is fraud
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-11-29

Severn, MD

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-11-29

Newnan, GA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: XXXX has been non-compliant with removing the unverified account NAVY FEDERAL CU Opened Date XX/XX/2016 which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that NAVY FEDERAL CU was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response