NAVY FEDERAL CREDIT UNION

2019-02-22

Garrett Park, MD

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Complaint: I am Power of Attorney for a Navy Federal Credit Union member who has been denied access to a savings and checking account. Navy Federal has rejected their own POA form completed per their request stating it does not comply with the state of Maryland statues. A second form was completed as directed by Navy Federal POA department which has also been rejected. The POA suggest that the agent goes to court and file for guardianship which is unnecessary. The principle has decided on the POA agent, signed the POA form and had it notarized and witnessed. The principle has been locked out of the account and can make no transactions. Navy Federal offered a settlement to pay off a previous debt on another account, but once the debt was satisfied the account was not placed back in good standing with a positive balance, but reflects a negative balance greater than XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Columbus, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Navy Federal Credit Union not letting me acces my funds when I get paid direct deposit and its not letting me see nor touch my money because of problems they are having its shut down
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Temperanceville, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XXXX XXXX like most customers of Navy Federal Credit Union, the deposit of my paycheck with direct deposit was not available for some unknown reason. While Navy Fed worked to fix the issue, they stated on their official XXXX account that the money was posted but was not showing up, quite frankly we were told that we have invisible money. All the while automatic Bill pay, which they push for people to sign up for, was being declined or over drafted. It has been 8hrs since I should have received my direct deposit and I, like everyone else, work hard for the money we have earned. In doing so I should not be nervous about a glitch or something that is going to prevent me from paying my bills on time and then have to suffer overdraft fees due to a problem not of my own doing.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Philadelphia, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Ok so this morning i was set to receive two deposits one is from my job and the other is my tax refund. I call the customer service line to the line just to ringing with no answer or to be disconnected. I have bills due on every pay that i can not pay and incur late fees due to my funds not Being available like they are supposed to be. Its starting become a major headache wit navy Federal. They arent giving their members a head up or nothing out the outage. And keep replying with a scripted reply. These incidents are happening quite to often and Im sick of it now
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Hope Mills, NC

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Fort Worth, TX

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: We are all exhausted as NFCU ( navy federal credit union ) technical issues making our funds unavailable for hours or online banking and mobile banking being inaccessible. Today XX/XX/2019 from XXXX to XXXX my account shows XXXX balance even tho I had a direct deposit made to that account today. I was concerned and confused. Come to find out on NFCU XXXX page I was not the only one and this is not the first time this is happening. We need better service and we need better communication from Our bank.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Alexandria, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: XX/XX/19. I should have had a direct deposit from XXXX, my paycheck as a civilian XXXX employee. Last night, the transaction was showing as pending ( which is normal for a Thursday night ), and this morning, it is showing as neither pending nor deposited. Not only am I unable to access funds, but the customer service phone line is not working. I learned through social media that Navy Federal knows there are problems with deposits, blame it on tax returns incoming, and have not given even a ballpark timeframe of when it will be fixed. I understand that things sometimes happen, but this is the second time recently, and the company is unwilling to speak to customers about it. I assume other banks are also being hit by tax returns, but only me and other coworkers banking with Navy Federal have had problems.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Pinellas Park, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Complaint: I have 3 returned check fees reflecting on my account. Also my direct deposit didnt post in my Navy Federal Credit Union checking account. This is unacceptable and sets me back on all of the bills I planned to take care of today.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Clinton, MD

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Vab, VA

Problem caused by your funds being low

Checking or savings account: Savings account

Non-sufficient funds and associated fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

AL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On XX/XX/XXXX Navy Federal Credit Union charged my checking account for XXXX for a credit card that is owed on. I understand the card is delinquent but I have been paying on the card since XX/XX/XXXX and the limit never got any lower. I was locked out of my checking account for a week, and then when my deposit went in, I went to work on XX/XX/XXXX at XXXX XXXX cst and got off at XXXX cat. I called Navy Federal around XXXX cst and I was transferred 5 different times and no one could give me an answer, they actually told me I talked to someone earlier that day, which I did not. They left me with XXXX dollars, I told them they could keep XXXX dollars of the XXXX that was taken but I needed the rest back as if I have a family of three and am doing my best but how can I make it on XXXX bucks for three weeks. I know that Navy Federal was sued for the same thing they are doing to me back in XX/XX/XXXX. Now I am not sure what else to do here but this. Thank you!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Savannah, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My deposit was scheduled for today at XXXX and hits my account every other Friday. Navy Federal Credit Union said there was a mix-up and funds should be available but they aren't. They cut their phones off and made a XXXX to let customers know of the issue. Over {$1000.00} was supposed to be deposited and did not.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-21

MO

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: We have both personal and business accounts. On the personal side Navy Federal has approved myself and my fiance, very extreme large amount in credit cards. Our business account we can not even borrow a penny. To make matters worse, Oh XXXX where do I begin!! So, let 's start with opening a business account there. While talking with the rep at the branch and trying to decide what business account we would like. She inticed us with the account that earned interest, no hidden fees, whatever we spend in ATM fees at another bank we receive back, and etc. So yes we went for it, why not? It sounded great! Boy wasnt we in for a surprise! Let give a little background first. We own a automotive and semi repair shop. We sell tires, along with repairing all kinds of vehicles. It is usual business for us to have a {$2500.00} parts bill on every Monday, {$2000.00} or more payroll on Friday, and tire bill anywhere from {$100.00} to {$2000.00} per day. With being said its not unusual activity for me to write checks for these amounts, and deposit {$100.00} to {$8000.00} per week, if not more some weeks. After a year of banking is when the problems began. We began receiving returned checks, and vendors calling us. We did dismiss some of this for a while as our fault. While some of this was how our credit card processor was handling funding to our account. Then we had a employee do a internal theft, who is incarcerated now due to this criminal act. Does not help us any because he is a third time felon we found out during trial and was sent back for good, so we will never get that {$23000.00} back. During the theft of {$23000.00} stolen right out of our bank account, Navy federal never once helped us in any kind of way. In fact, we applied for a loan to help us get through the hurdle till more money came in, and to cover checks that had bounced during this theft. Navy federal declined the loan and gave no reason for the refusal, but greatly enjoyed all the money they was making on our grief. This is where bad went to worse with Navy Federal! I think they enjoyed the money they was making sooooo much they found this as a way to higher there financial scores with FDIC, and stocks and so forth. Let me fast forward a little to the recent past several months. So, we was back in business after receiving a loan from another financial institution, because Navy Federal declined, their loss so I thought. We had deposited a very large amount cashiers check, and we still was getting returned checks. I was making deposits on the daily and still getting returned checks. So, come to find out Navy federal started placing holds on our deposits, and returning checks even though they money is there in their hands to cover the checks written. I battled with Navy Federal branch for a few weeks till finally they stopped placing holds on deposits, and it was agreed upon that our account could not handle holding funds. Its not like this is my trash guy, and I can tell him give me 7 days because my bank put a hold on paycheck. After this argreement, or so I thought we had one. We started getting returned checks again, and there was no way, cause we made sure there was funds to cover the checks written. We fought this with Navy Federal, and the explanation we kept receiving was well there are checks pending and they go through to be paid before your deposit is applied. OK, I will accept that explanation for now! So, my fianc got a little smart and on purpose wrote a certain number of checks, and paid cash for other stuff because we was setting up to watch how Navy Federal was processing all this. The day finally came where we knew exactly how many checks was out when they would be presented and the time the deposit was made to cover those checks. And, on that day that we had been working on to watch we sat up from XXXX till XXXX and sure enough there it was. Even though I made the {$3000.00} deposit before XXXX that day, because you know their cut off time to be applied to the account was XXXX they said, they processed all those checks and returned everyone of them then did not apply my deposit till XXXX the next day. When I presented this to the supervisor at the branch I got the most technical, rehearsed, XXXX story of why my theory does not work and that it was all my fault. I argued why that was XXXX!! A few days later I received a credit for all the returned checks, and XXXX miscellaneous technical glitch letter to present to my vendors that never put Navy Federal to blame ( of course ). Did not help with our reputation with our vendors though. We still had to pay their fees. Also during all this investigating and watching our account we found we was being charged international fees, we never received any money back from other ATMs, and something else that just states misc fee, WHAT? Now when questioned about this I get some XXXX excuse and told to go to business services that the branch doesnt handle our account. WHAT? And WHEN DID THIS BEGIN? This branch is where we came and opened this account, signed documents, talked to someone and set this account up?!?! Now lets fast forward again to the XX/XX/XXXX, and XX/XX/XXXX. I walk in to the location on a Saturday and deposited a little over {$700.00}, and the teller tells me I can only have {$250.00}, and in 7 days I can have the remaining, and this is after the deposit is completed. WHAT!?!?! I just wrote payroll and wrote a check to my tire supplier who for the 4th time will get another returned check! And, we have already came to a agreement about this. Guess what I get, Im so sorry maam but theres nothing I can do any deposit over {$250.00} dollars is a 7 day hold. WHATEVER!!! 2 weeks later I go in on a Monday and deposit a little over {$2700.00}, and again we will let you have {$500.00}, and you can have the rest in 7 days. ARE YOU KIDDING ME!?!?!?! No I want my money, I have checks written to run my business and I need that money! Im sorry anything over {$500.00} is a 7 day hold. Okay this is a joke, cause not even 2 weeks ago you said it was anything over {$250.00}, and now your telling me its anything over {$500.00}. The teller says yes I know we are not the ones making the rules its corporate, and corporate tells us what to allow. I argue this till one of the supervisors comes over, and overrides the hold. Then I come in with a cashiers check from a local bank ( local meaning within 1 block, around the corner from Navy Federal ) made to me for {$6600.00} ( I remember the amount to the penny, because this happened like within the past month ) The teller says okay we will let you have {$2500.00} now, {$2500.00} in 2 to 3 days, and the rest in 7 days. NOOOOO!!! I threw a fit! I need that money now!!! Not only do I have some checks to cover, but I need to pay rent, ( and we was also going to switch banks, but it does not matter what I was going to do with the rest of it ) The teller says Im sorry anything over {$5000.00} we have to placed a hold. Its a cashiers check money has already been applied to it. Im sorry we dont know if its real. You are kidding me? As much as I come in here and as much as I deposit, and never once presenting a bad check for deposit in 2 years, your actually going to stand there and give me that kind of explanation? And the bank is less than a block away from you, and their phone number is on the check, call them!? Im sorry Navy Federal does not allow us to do that in our procedures. Ok explain this to me one day its {$250.00}, then its {$500.00}, then its {$2500.00}, and now today its {$5000.00}? So what is going on, because this tells me you have been holding funds from deposits from me and causing bad checks for the past 2 months now, EXPLAIN??????? Im sorry we dont make the rules this comes from corporate. Ok, so when I call corporate again about this I can tell them to quit lying to me that its a branch decision, right? Yes, it is corporate. I leave I call corporate and ask for answers. CORPORATE, and one representative and 4 supervisors all say all of this is the branch decision and they have no policy as such to hold a cashiers check, or money order ( which they have in the past ), and that the branch made the decision not corporate, and they could have called the issueing bank if they had a problem with the check and verify it, and that they could not do anything after the branch placed their hold. And, coming from CORPORATE, they said well for future reference you can deposit at the ATM, and its only a 24 hour hold. When I told corporate all of this Im writing right now, they said I can not understand why they are doing this to you, and none of this has ever came from corporate. WHAT?!?! When I went back to the branch to discuss what their CORPORATE said they stated I do not know who you talked to but it is a corporate policy. OK first let me see this policy you speak of, they tell me that there is nothing they can give me the customer to see that it is for employees only. Second I gave them the names of who I spoke to and the branch said they was lying to me. When I called corporate in front of them they refused to talk to them stating they could not talk to them on a customer phone that it was corporate policy, corporate said no it is not and that corporate was making notation of this incident. Then I go in the branch a week and a half after this cashier check event with a {$3900.00} check from a very highly respected and well known customer. The teller says OK we are making {$1500.00} available today to you, and you can have the rest in 7 days. Needless to say I LOST IT, RIGHT THEN, RIGHT THERE!!!!!! I made sure everyone in the bank was staring me down and hearing the whole entire conversation. Immediately, not the manager, not the supervisor, but the teller said I can override it for you this time. REALLY!!!!!! What about all of these other times, why are you deliberately sabotaging our company? Why have you made it impossible for us to get money saved so I can go somewhere else? Why have you been doing this to me when someone with no authority at all can simply override? Let me tell you why!!!!!! Because all this time there never was a corporate policy. It comes down to numbers, and how good does XXXX XXXX look to the FDIC scoring. If a branch is not performing well enough they crack down on the accounts that have the highest activity, and do little things that the average person would not catch to get their scores up, and make them look as though they are such a excellent company with $ $ $ $ $ $ $ $ XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-21

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-20

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-20

WA

Threatened to contact someone or share information improperly

Debt collection: Credit card debt

Contacted your employer
Complaint: It happened while I was assigned in XXXX XXXX Kentucky XX/XX/2014.. They called my workplace which I never authorized them to call. They spoke to my staff and said they need to speak to me. I spoke to the collectors and I was shocked that how could they call my work place and how did they found out my number. They began talking to me and I told them I was having marital issues and affected my payments. So the Navy federal deb collector threatened my if I dont pay that they will contact my XXXX as a result I will get fired from my job and lose my XXXX XXXX XXXX.. They continue calling numerous times and keep harassing me.. As a result I feared for my job daily and affected my work performance.. I was not able to compete for XXXX XXXX.. Navy Federal Credit Union has repeatedly harass me almost weekly that I suffered from emotional distress and fearful for my career and my family..
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-19

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-19

Problem with a credit reporting company's investigation into an existing problem

Checking or savings account: Checking account

Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-18

Ernul, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Last year my husband was not regularly paying the mortgage and money was being taken out of my account to pay i was told if I had money and the mortgage was not paid that would happen as they did this it left me no money to pay my rental property so the stated foreclosure on that. I started last medication Dont what happened to cause I got paperwork from their attorney starting XXXX filed for bankruptcy. This was XXXX during that time my insurance was canceled and I was not informed the insurance company never informed me they only informed navy fed they only contacted my husband and I knew nothing. I found when I was trying to file a claim for XXXX. They attached Insurance what had my mortgage payment go up. I asked why was i not notify They told me dates that they sent me letters I told them I got nothing. When they further researched they only contacted my husband and not me. I have ALWAYS handed the insurance that same year I got that insurance because the insurance lapsed But they didnt take the escrow account off for about two months and has never refunded my money as of yet they got the new insurance in XXXX it was about XXXX when I found out they did not change anything they had the paperwork but couldnt explain why it wasnt done and I did call many times and just gave up. Was giving many names and talked to many people and got nothing. Again I asked why am I never informed about what is going on I can not get insurance if I dont know I dont have any. Both are names are on the mortgage but I never no whats going on. The attached insurance does not pay for personal effects just exterior Because of water and mold I have furniture and clothing that has been ruined I thought had insurance that covered all of these things. Again Navy Fed has but me in yet another hardship. Dont know when the bankruptcy was done but I got a letter in the mail about XXXX of XXXX telling how long it had been since he had made a payment. I called loss mitigation which the letter came from Questioning what was going on and was told they cant make me pay. Im asking what does that mean and was told to talk to my lawyer I said what lawyer I dont have a lawyer i was told to talk to my Bankruptcy attorney I kept telling them I didnt have one I did not file for bankruptcy XXXX did got no help. Went in to the branch they called Lost mitigation and was told they dont know why I was told that. Im asking when you first stop getting payments why was i not notified and was told they did not have my information. Well they sent me the letter telling me they had not been receiving payments so why was it not taken from my account like before and why was it allowed to go so far behind before I was notified. No one had an answer for that either. Another hardship that could have been avoided. Navy Federal continually Keeps me in the dark regarding this mortgage in which I am liable for. My law if my name is on the mortgage contract i am to be informed of any changes or problems but I have not been that is why I am in this situation. They do have on my file that I was not notified. I got a letter for a foreclosure hearing in XXXX. I dont appreciate continually Being put in bad situations that can be avoided. My father died XX/XX/XXXX I got Plenty Insurance money and would have paid what was needed to become current had I know. Did they went for me to be in a hardship before bringing this to my attention because I know they can see how much money I have in the bank the Credit card sector sure took XXXX out to pay my credit card so these departments that i owe see how much money I have again they took money out in XXXX to pay it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-18

Mdn, MS

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Complaint: Navy federal converted my secured credit card ( nrewards ) from a 10 % interest rate to a variable interest rate over 16 % ) without my knowledge and without my consent. This card was obtained while on XXXX XXXX in the military is protected by the service member relief act formerly known as the soldiers and sailors relief act. I have reached to this company multiple times I. Writing and also filed a complaint with national credit union association whom stated they were forwarding my case back to CFPB. I am angry that this federal credit union is allowed to mishandle accounts in such a way and impose bogus charges to its consumers in such I have over paid on this card. I was also threatened for closure of this account in which they did because I didnt want to switch to a different card not only that this union continues to report on this card and list on my credit when it is closed. They also fraudulent take the amount of money they want out of my account even though I gave them an amount I was able and willing to pay. This issue has festered way too long and if needed I will file a civil suit. This email was sent to XXXX XXXX the former President of Navy Federal credit union before he retired. The new president is XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-17

Ernul, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I put in for Loss mitigation XX/XX/2017 because my foreclosure was dismissed because Navy Fed did not send my cashiers check to XXXX for {$1700.00}. I was not told at that time my prop and he went into foreclosure in XXXX my And bankruptcy was dismissed in XXXX I had to file for Bankruptcy because my previous Loss mitigation was denied Because I did send in Information regarding my health insurance however at the time I had to send in a years statements from my bank accounts which the fridge drawer from my Health Insurance was on the bank statement information regarding my health insurance however at the time I had to send in a years statements from my bank accounts which the fridge drawer from my health insurance was on the bank statement. I called and called complaining they went back to my case and then told me it was the night again because the property was empty however they have a lease on file from my renters I recently spoke with XXXX who was handling that case and told me that she personally called the branch and was told that someone called me and I told them the property was empty this never happened and they have a lease on file so why would I say the property was empty I recently spoke with XXXX who was handling that case and told me that she personally called the branch and was told that someone called me and I told them the property was empty this never happened and they had a lease on file so why would I say the property was empty Most importantly Navy Fed does not require anything regarding health insurance for a lost mitigation case so I had to file for bankruptcy to say my Property for the wrong reasons property for the wrong reasons My new last medication case was dismissed because I was told my hardship letter did not prove my hardship The letter stated I was recently divorced and out of work that usually is considered a hardship however I was told that was not a hardship They got my monthly income from the VA which was about {$1000.00} a month I forgot to tell them about my retirement check but since they had six months of my bank statements if they read the bank statements they wouldve seen that money and on the application it asked how much money I have on hand and how much money I have in the bank at the time I had about {$5000.00} in the bank so I dont know why theyre saying that I didnt have enough money to follow through with the last medication they got my monthly income from the VA which was about {$1000.00} a month I forgot to tell them about my retirement check but since they had six months of my bank statements if they read the bank statements they wouldve seen that money and on the application it asked how much money I have on hand and how much money I have in the bank at the time I had about {$5000.00} in the bank so I dont know why theyre saying that I didnt have enough money to follow through with the last mitigation Then I was so that the property was in foreclosure for too long and it didnt allow a quick sale then I was so that the property was in foreclosure for too long and it didnt allow a quick sale I was not told the property was in foreclosure until XXXX I call their lawyer and spoke with them and was told all the for closure information by law had to go to the rental property I asked where they aware that I did not live there I was told they sent out a letter to me which I never received and then they sent out another certified letter which I did receive in XXXX notifying me of the foreclosure I was not told the property was in foreclosure until XXXX I called their lawyer and spoke with them and was told all the foreclosure information by law had to go to the rental property I asked where they aware that I did not live there I was told they sent out a letter to me which I never received and then they sent out another certified letter which I did receive in XXXX notifying me of the foreclosure. So they told me the only time they legitimately got a letter to me regarding the for closure was XXXX In the letter that I got telling me that I was denied I received the letter was dated XX/XX/2017 Its stated in the letter that if I paid the back payments by XX/XX/XXXX the foreclosure would be stopped its stated in the letter that if I paid the back payments by XX/XX/XXXX the foreclosure would be stopped however I did not receive the letter till XX/XX/XXXX and the property was sold at XXXX XXXX XX/XX/XXXX In that letter it also stated that I could appeal if I was not happy with the decision and I had to send a letter by XX/XX/2017 and I was told my XXXX to bring the letter to her to ensure the letter was processed and I did. To this day I have heard nothing. What they were going to do was a question because I got the letter to late to do anything and Im sure they knew the sell date so was the date to Appeal after the sale that. I asked why wasnt the letter sent certified so much sure I would give it in a timely matter and was told last medication doesnt do that in my mind last mitigation should be doing something to make sure that their letters are received in a timely matter when they are time sensitive and this was not done so they sold my property and I could not do anything about it
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-16

Riverside, CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-15

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-15

Washington, DC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response