NAVY FEDERAL CREDIT UNION

2019-02-22

VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I am a XXXX XXXX with a paycheck that was disbursed by the XXXX ( XXXX ) for deposit today, XX/XX/2019. The deposit is not reflected in my account. Attempts to contact NFCU are futile. Their phone lines are completely down. I cant get any information about why my paycheck that was disbursed is not available to me in my account. This is my paycheck not NFCUs to do with as they pleased. I have no over due payments and am not overdrawn. They simply have not posted my pay to me and will not tell me why.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Philadelphia, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Navy Federal Credit Union : Direct deposits were not posted and bank is not providing much information. This is the second time in 3 months that they held my money hostage. First time was 5 days before XXXX of XXXX and now XX/XX/XXXX! I have bills to pay and food to buy for my home and am unable to because the deposits were not posted to my account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Niantic, CT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Navy Federal Credit Union ( NFCU ) has had at least two dates in the recent past where direct deposits have not been properly posted, leaving members with little to no funds on dates that should have had a deposit. The dates that I know of are XX/XX/XXXX and XX/XX/XXXX. The credit union fails to issue any type of warning such as an email, message on their website, or banner in their app until many hours after customers have noticed the missed deposits, causing significant stress to members. NFCU 's phones always go down because of the issues, so members are left without funds and unaware of the problem until the credit union issues a notification hours later.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Cheverly, MD

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Navy Federal Credit Union apparently is having issues posting ANY deposits. I have direct deposit, my paycheck has not been posted to my account. It was due to post at XXXX. Instead of the company talking to customers, they disabled the phones and the online banking. UNACCEPTABLE!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

KY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I have navy federal credit union and my direct deposit is not yet available as it should be. I tried calling them and was hung up on after being on hold for about an hour. They have not disclosed any info on their website as to why they are having issues. I need my funds to be available so I can pay my bills today.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Falls Church, VA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Jacksonville, FL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Cheverly, MD

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Wake Forest, NC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Hazlehurst, GA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Deposit not posted,24/7 phones not working, returned item fees charged, delayed communication from financial institute, communication received is sketchy at best
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Herndon, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Bee Spring, KY

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Magnolia, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: Direct deposit is not pending in account and funds are not available. Can not get a answer from NFCU as to why my direct deposit was not processed and made available to me as today XX/XX/19 is my company pay day. Verified with employer that direct deposit was sent to bank and I have copy of check stub. I have bills setup on auto payment due to come out today and this will cause me to incur overdraft fees.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

SC

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Complaint: This letter is regarding account # XXXX, which you claim I have a charge off and I owe {$490.00} and my account was reported to collections as delinquent for {$490.00} ]. This is a formal notice that your claim is disputed. I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting validation ; that is competent and evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you. Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. Failure to respond within 30 days of receipt of this certified letter may result in small claims legal action against your company at my local venue. I would be seeking a minimum of {$1000.00} in damages per violation. Also please take into consideration that a police report was filed for this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Hampton, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: XXXX2019-My paycheck did not show up in my account this morning. I am missing roughly 1,000 dollars. Tried contacting the bank, no help. Tried to call, phone lines were busy. The bank would not communicate with us about our paychecks. Also, it took about 20 minutes to get connected to the mobile app.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Norfolk, VA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: XX/XX/19. Pending paycheck was there the day before and today its not being deposited. They said on the phone sometime soon. Thats unacceptable. My funds were pending. This is the second time in 64 days. Navy Federal CU isnt holding up their end of the deal and releasing pending funds. In my case its from my private sector paycheck.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Washington, DC

Written notification about debt

Debt collection: Credit card debt

Notification didn't disclose it was an attempt to collect a debt
Complaint: Money was taken out of my account without proper notification.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Cartersville, SC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Brentwood, NC

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

KY

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: On XX/XX/XXXX Navy Federal Credit Union failed to deposit every members pay and it was late by about 2 days. They said they would work hard to fix the issue and that it would not happen again. Now here on XX/XX/XXXX they are still not posting THOUSANDS of peoples pay on time including many active duty members. I think its an attempt to get time for whatever financial obligations they have. Some of us live on tight budgets. My rent was late and will be late again thanks to Navy Federal Credit Union. I will be leaving but please get mine and others money. Many people do not have their pay checks still.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Virginia Bch, VA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Baytown, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Rochester, OH

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I bank with NFCU Navy Federal credit Union Today Is payday Friday XX/XX/19 my checks normally deposit at XXXX every Friday .. Today I have not seen my check .. navy federal claims the money has deposited its just cant be seen ( Via XXXX ) .. Which I feel is unprofessional this problem shouldve been posted on there website to inform everyone who banks with them.. I have bills to pay today which are now late and I have late fees.. navy federal did not handle this in a professional matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-02-22

Philadelphia, PA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My funds that were deposited into my account were not available due to Navy Federal Credit Union outage. My bills are now late.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response