NAVY FEDERAL CREDIT UNION
Consumer Complaints
There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.
Complaints Page 30
2019-05-10
Chesapeake, VA
False statements or representation
Debt collection: I do not know
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-09
Ferryville, WI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: I applied for and was approved a Navy Federal Credit Union XXXX XXXX credit card. I applied because there was a 12 month 1.99 % APR offer. I received the credit card along with the Credit Card Pricing Terms a few days later. The Credit Card Pricing Terms document the card was adhered to clearly affirmed that my APR was 1.99 % for 12 month for Purchases AND/OR Balance Transfers after which I would be at 14.99 %. This letter is dated XX/XX/2019 and I still have it. On my last statement dated XX/XX/2019 I see I was charged 15.24 % interest on a balance transfer. I then looked back at previous statements and see I was charged the same higher interest rate. I called the bank. The first woman I spoke to put me on hold for several minutes before going to speak with a supervisor ... she then said she needed me to wait longer while they work it out and then hung up on my. I called back again later and spoke directly with a supervisor who was also unable to figure it out. Please help me to get this resolved. I am guessing I am not the only one they are trying to pull this with.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-09
Norfolk, VA
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Complaint: My account ending in XXXX was opened XX/XX/2010 and has a balance of {$8100.00} and its inactive and charged off according to Navy Federal Credit Union. I have not made any payments in over 7 years. I'd like for this account to be removed from my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-09
Cheverly, MD
Problem with a lender or other company charging your account
Checking or savings account: Other banking product or service
Transaction was not authorized
Complaint: I AM A XXXX PERCENT XXXX VETERAN NFCU TOOK MONEY FROM MY ACCOUNT TO PAY THE STATE OF VIRGINIA. I GET XXXX PERCENT OF MY MONEY FROM THE GOVERNMENT XXXX PAYMENTS. NO ONE CAN TOUCH THAT THAT.PERIOD THEY VIOLATED FEDERAL LAW.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-08
Duluth, GA
Struggling to pay your loan
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-08
New Orleans, LA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-08
Chester, VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Fortuna, CA
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: On Tuesday, XX/XX/XXXX - XXXX illegally froze a members access to their checking and savings accounts after a electronic deposit was posted.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Kosciusko, MS
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Everglades National Park, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Cols, GA
Problem with customer service
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Fort Lauderdale, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Fort Lauderdale, FL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Kalamazoo, MI
Closing on a mortgage
Mortgage: VA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Santa Ysabel, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: The debt is with Navy Federal Credit Union. I paid the settlement about to settle the account but on my credit report it still says I owe money
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-07
Dallas, TX
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-06
Columbia, SC
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Problem getting a working replacement card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-06
Alafaya, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-06
Newark, NJ
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-06
Lewisville, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-06
Van Nuys, CA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Complaint: Hello Dear CFPB I applied to open Navy Federal Membership and Checking Account and filled out my new address in application but send them my old driver licence by mistake and company was concerned and did not open me account, since then i updated my Identification and send them new driver licence and utility bill but they still denied opening checking account for me. Please see attached documents what they send to me. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-04
Park Forest, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-03
Huntsville, AL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-02
Breidablick, WA
Problem with customer service
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-02
Arlington, MD
Closing on a mortgage
Mortgage: VA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation