NAVY FEDERAL CREDIT UNION
Consumer Complaints
There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.
Complaints Page 26
2019-06-13
Oxford, GA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: On XX/XX/2018 {$500.00} was taken from my checking account with Navy Federal Credit union for XXXX and transferred into a XXXX XXXX, Ms XXXX has a history of fraud and was claims to be realtor I have attempted to work with both Navy federal and XXXX on this with no luck I do have police report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-13
Riverdale, MD
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-13
Bremen, GA
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Complaint: Navy Federal Credit Union agreed to a settlement for less the owe amount. They report correct what I had paid to settle the XXXX accounts and the balance and past due balance were update to {$0.00} due to the settlement that was made. Now, XX/XX/XXXX they are reporting to the XXXX credit bureaus a balance and a past due balance amount. I reached out to Navy Federal Credit Union on XX/XX/XXXX spoke with XXXX XXXX advising that the balance they are reporting is inaccurate and she advise that would handle the dispute one they receive it from the 3 bureaus. I did not get a resolve with the company even though XXXX XXXX is the same agent that took my payment on XX/XX/XXXX to settled the account. How can they report the correct information on XXXX & XXXX of XXXX, then in XXXX report a balance and a past due balance when they agreed to the settlement which would in turn close out this account and cease further collection activities. This had drop my score and I very upset with how Navy Federal Credit Union treat this situation.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-13
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
Greenville, SC
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
OH
Incorrect information on your report
Payday loan, title loan, or personal loan: Installment loan
Account status incorrect
Complaint: I checked my credit report on my paid prescription of XXXX and its shows a negative status on my XXXX and XXXX credit report with a Navy Federal Credit Union Installment loan from 2014. I contacted them about it and there is no record of it in there system.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2019-06-12
Washington, DC
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-12
Alexandria, VA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Northwoods, IL
Opening an account
Checking or savings account: CD (Certificate of Deposit)
Confusing or missing disclosures
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-11
Bandera, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I do not know until I look at my record report all three of them then Ill find out why all set on getting denied for small loans that I used to not get the night at all theres something on my record is hurt me and I believe it might be fraudulent
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-10
Bellaire, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/19 I noticed that there were unauthorized charges on my account totaling {$1300.00}. I immediately called Navy Federal regarding the unauthorized charges and was told they could not do anything until the charges posted to my account. The lady I spoke with made me feel as though she didn't believe me when we spoke stating that how can it be fraud when the original card was inserted. Well thieves can get a hold of anyones information these days. Also this fraud took place in Louisiana and I reside in Texas and was at work/home while these transactions took place in Texas. On XX/XX/19 I sent a message to Navy Federal regarding the status of my claim. They never responded until XX/XX/19 with this message : " Thank you for your eMessage, Ms. XXXX. A fraud claim has been filed on your behalf in the amount of {$1300.00}. We will provisionally credit your account for the unauthorized transactions within five ( 5 ) business days after receiving your fraud claim. Please note this is a temporary credit adjustment. If the merchant issues a credit, or if any of the charges in question are found to be valid, our provisional credits associated with those transactions will be reversed. Any fees associated with the charges will be refunded once the claim has been investigated ''. Navy Federal never provided the provisional credit. The same day on XX/XX/19 I received a message from Navy Federal Stating : We have thoroughly investigated your card fraud claim in the amount of {$1300.00}. XXXX and determined that no fraud has occurred. A letter has been sent to your address on file. If you receive secure electronic notifications from NFCU you will receive an eMessage through Online Banking. Your claim will be closed ''. How could you have possible spent enough time investigating a claim in 1 day! Navy Federal never sent me an other explanations. So I called and spoke with a representative in the fraud department and was told that I could appeal same. I told the representative that I filed a Identity Theft Report, after I had spoken with my local police department, this is what they advised me to do. The representative in the fraud department said great, send us a message stating you want to appeal the decision and state what happened and attach the report. He said this should be all the information we need to credit your account back. So I sent the appeal in on XX/XX/19 and attached the Identity Theft Report. On XX/XX/19 I received a message from Navy Federal stating the following : " Thank you for your follow-up eMessage. The additional information you provided has been added to your claim. We regret that the information provided did not change the outcome of our investigation. Based on a thorough investigation of your account activity, we have determined that no error has occurred ''. No other information was provided on what they did to come to this outcome and again did not provide a provisional credit and took less than a day to make a decision. I did my part by following the Federal Electronic Fund Transfer Act, and reporting this fraud immediately and within 60 days. This does not make since to me. Now I am tied up with overdraft fees and I can't pay the bills I need to pay. I also had additional cards compromised and those companies replaced my money immediately after sending in the Identify Theft Report. Navy Federal do your job and protect my account like any other Credit Union would do. I joined your bank thinking I was in good hands as members own shares in Credit Unions. Well I guess I was wrong you guys are just like publicly owned banks and care only about yourselves and not protecting your members. I ask that you please take a second look at this and do the right thing by crediting my account for the {$1300.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-10
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-10
Fort Washington, MD
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-08
MD
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Complaint: I opened an account online, received a debt card and everything. One day after having the account less than 30 days the card wouldnt work. Called navy federal credit union and was told my account was under fraud review. Got transferred and was told the account isnt for use due to discrepancies while opening the account. When I ask what discrepancy, was told I can only receive that information through a subpoena. Ive never been denied a bank account. Asked multiple time what would be reasons for this and was told repeatedly I could only get it through a subpoena. Was told any funds I already deposited I could access at the bank and close the account. What in the world is going on??? I cant even log in to get the account number
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Winchester, VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Kingstown, NC
Opening an account
Checking or savings account: Checking account
Unable to open an account
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2019-06-07
VA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Complaint: On XX/XX/2019, I submitted a dispute to Navy Federal due to a scam that occurred via XXXX. I never received the product that I paid for on XX/XX/2019 and informed Navy Federal that the vendor had blocked me and I had no way to contact the vendor. Im escalating this matter because I want my money back. The letter they sent me with the reason they were unable to process my claim is as follows : The amount debited by the merchant was agreed upon when the services were initiated. While we understand the recipient of the funds failed to fulfill an agreement, the funds transfer service was fully performed. Therefore, we have no recourse within the dispute resolution process to pursue this matter further. I never received the product. I never received tracking information as if the product was on the way just excuses. When I had asked the vendor whats the status of the shipment, I found out that the page no longer existed. Please escalate this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-07
Cabrillo, CA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
KY
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: Received a debt collection letter in the US mail from Navy Federal Credit Union ( NFCU ) ( in error ) for {$1000.00}.
Spoke to the customer service representative at XXXX, XXXX concerning the debt letter. Advised them I CLOSED my accounts. Approximately 2 weeks ago I went to the XXXX branch in Kentucky and closed my accounts. Customer service issues over the years. The representative finally tells me " it was sent out in error, disregard ''. Not willing to send a written retraction. Asked to speak to the manager and was DENIED. I did NOT believe it was accidentally sent out.
A supervisor by the name of XXXX answered the phone, and told me I closed the accounts improperly and it appeared to be a debt. The XXXX branch closed the accounts, not me! No letter of retraction, or written apology offered. I do not know what to believe from Navy Federal Credit Union. This may impact my credit, so I am sending a copy to XXXX XXXX. This warrants harassment by NFCU.
I closed my accounts 2 weeks ago and I asked for a cashier 's check. It was given by the XXXX branch in Kentucky. I took the check and deposited in a bank near my address in XXXX, KY. I was a member for 34 years. Retired from the service in XX/XX/XXXX with 24 years of honorable. I have had one problem after another with NFCU.
Too numerous for this posting! Get wise and bank with XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Alexandria, VA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Newnan, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: hello, the following cc company ( NAVY FEDERAL CREDIT UNION ) are reporting the wrong information on my credit report. I have never been late or missed a payment, yet they have me showing 30 day late. the problem I have is that the last report date and active date and payments dates are all inaccurate. each of the 3 cb are showing something different. they only report what they are giving. so with that being said whos to say the information that im 30 days late isn't an error on the creditors end. I would like them to fully investigate the problem and make the correct changes to there error.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Fred, VA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: Sometime in XXXX, there were 2 claims put in then bank reversed the claims by putting the funds ( = {$3700.00} ) in our account on XX/XX/XXXX & XX/XX/XXXX. I did not catch this and supposedly i spent that money so all of a sudden bank reversed the funds on XX/XX/XXXX making my checking a negative - {$3700.00}. My pension came in XXXX and bank kept it so as to pay part of the XXXX. I did not get any notice except 2 letters i received XX/XX/XXXX. I'm broke unable to pay my bills. Bank will not work with me as they say i did the claims ( i did not and not being clear to understand whats going on. I'm panicked. Can you help me?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-06
Jacksonville, FL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2019-06-05
Clayton, DE
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company believes complaint is the result of an isolated error Closed with explanation