NAVY FEDERAL CREDIT UNION
Consumer Complaints
There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.
Complaints Page 169
2015-06-30
WA
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: Navy Federal Credit Unionsays I owe them money but will not show me any account documents, wont send them to my only known address, Our LAW FIRM sent NFCU and XXXX & XXXX Affidavits stating XXXX XXXX XXXX XXXX address at XXXX XXXX XXXX XXXX XXXX WA XXXX and no other. NFCU continues to LIE and comitt criminal activity, their phone number NFCU 's XXXX is always busy and NFCU is rude and refuses to address this issue. If the accounts of service members are being compromised then this is a national security issue. At the very least their should be correspondence from NFCU to XXXX XXXX XXXX XXXX, there is NOT! Please understand that this needs to be turned over to the Department of JUSTICE for continued criminal investigation. MORE DATA BELOWResponse disputedXXXX said : Explanation of closureXXXX has reviewed the complaint and its records. The disputed address XXXX XXXX XXXX XXXX has been deleted and the disputed Navy FCU XXXX is currently not reporting on the XXXX credit file.
ReliefThe disputed address has been deleted.
ResponseXXXX reviewed the complaint, its records and initiated a reinvestigation. *XXXX did not receive any additional communications from the consumer during the review of the complaint. *XXXX will mail the results of the reinvestigation within XXXX days.
WHAT HAPPENEDProduct Credit reportingIssue Credit monitoring or identity protection : Problem with fraud alerts ( initial 90-day, extended, active duty, etc. ) Describe what happened so we can understand the issue ...
Identity Thief tried to establish a Navy Federal Credit Union AccountThe Identity Thief 's address isCurrent/Previous Street Address Date Reported TelephoneCurrent XXXX XXXX XXXX XXXX, FL XXXX First Reported XXXX/2015Last Reported XXXX/XXXX/2015 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -for which I notified the Criminal Division & Civil Rights Divisions in the Dept of JUSTICE -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2015-06-29
Harsens Is, MI
False statements or representation
Debt collection: Credit card
Attempted to collect wrong amount
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-06-29
P C Beach, FL
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-28
East Orange, NJ
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-06-27
Lake Ridge, VA
Transaction issue
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-27
Wallington, NJ
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: On XXXX XXXX, 2015 I try using my Navy Federal Credit at XXXX and because insuffient fund it was decline the XXXX Tech had swipe back Card several times. When I realized that I did not have enough money in my account I transfer funds from my saving account into my Checking Account and having to return items I wish purchase. By returning the items bring the purchase total down to a reasonable amount for the bank can approved the purchase. The Navy Federal Credit Denied my purchases XXXX more and customer and XXXX did not help process the purchase the I left went XXXX and it happen again so today I call Navy Federal Credit Union at less XXXX today.
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-06-26
Chesapeake, VA
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-25
Tallahassee, FL
Making/receiving payments, sending money
Bank account or service: Checking account
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-06-25
Johnstown, PA
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-06-25
Glendale, CA
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-24
Bel Alton, MD
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-23
Fort Pierce, FL
Billing disputes
Credit card:
Complaint: We used our XXXX to book a cottage through XXXX for a mini vacation to celebrate my husbands first year in XXXX and the completion of his first year of school XXXX and still working towards his XXXX degree. The room they booked was unfit for staying in. It was at XXXX. They charged us and showed a prime place on their site at XXXX for XXXX a night. When we arrived the septic field was dug up right next to the cottage they put us in. The living room floor was caving in and my sons were tripping and fell XXXX, the bathroom door wouldn't close and there were animal feces next to the stove. I have the pictures. I called XXXX to cancel Confirmation Number XXXX. They wouldn't because they couldn't get the managerof the place on the phone. It stunk we were getting sick and the ad said it was airconditioned. This was a lie the bedroom had no vent and no air conditioner seperate and it was XXXX degrees in the keys. We told XXXX we couldn't stay it wasn't fit they said you have too. That's fraud they falsely advertised this place. They wouldn't cancel we offered pictures, we offered for them to skype in they wouldn't. We had to leave and had to pay for another hotel it's on our bill as proof we put the keys in the maagers night drop box and drove XXXX hours and checked in at XXXX that night, then we went home sad and broke. XXXX is saying they can't make XXXX remove this fraudulent biling. Now the XXXX in bogus fee's are putting us high on our credit card and were trying to buy a house. So it's hurting our credit ,charging us money we don't have. XXXX He's in school getting his XXXX Degree XXXX. He already helps XXXX and wants to help XXXX This was his treat for 70 hr weeks, for a year, trying to do school and a internship so he could bless others. We were not so upset about it happening we forgave but to charge us for this is horrible. XXXX need to get a heart or not be used by consumers. Also they need to be responsible and step up when their merchants commit fraud. We have all the pictures from this fiasco as proof. XXXX says it's to bad but XXXX says too bad the manager wouldn't cancel. The manager renting fraudulent rooms doesn't want to give up his money. Really? I thought XXXX were there to help us with that.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Company disputes the facts presented in the complaint Closed with explanation
2015-06-22
Jacksonville, FL
Payoff process
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
Spring Hill, TN
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-06-22
Cheverly, MD
Managing the line of credit
Consumer Loan: Personal line of credit
Complaint: I paid off a Navy Federal Loan on XXXX/XXXX/2014 in full, yet Navy Federal is reporting the current loan status past due XXXX days. I am requesting Navy Federal send an corrected update to the XXXX Credit Reporting agencies ( XXXX, XXXX, XXXX ) to reflect the correct status as " Paid and Closed ''
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
MS
Deposits and withdrawals
Bank account or service: Checking account
Complaint: my money went to an account at the navy federal credit union on XXXX XXXX 2015 without my knowledge from a tax service called XXXX XXXX XXXX my refund was supposed to come by mail but XXXX XXXX XXXX stole the money i contacted their bank to let them know about the fraud on XXXX XXXX they assured me my money was in that account and was awared of the fraudrulant that XXXX service put my check into that account i was corresponding with the bank up until XXXX XXXX 2015 and i went to the brach in XXXX mississippi and sat there and they pull up the account and seen again tht my check was in the account and they told me the aacount was frozen and that they would send the check back to the I.R.S because they could not issue the check to me they also said that XXXX XXXX XXXX could not touch the money the bank had me to go back to the I.R.S to get a form XXXX for the I.R.S to sign i did that and the navy federal fax the letter to their sercurity department i also have a copy of the letter so on XXXX XXXX the IRS sent me and the navy federal bank a letter of trace for the funds the navy federal bank has in that account i called the bank and ask have they recieved the letter they said yes and i ask the bank when will they send the check to the IRS. the bank told me their is no money in the account to send to the IRS i told the bank that is impossible because the money was in the account XXXX XXXX 2015 when i went to the branch in mississippi and when i was told the account was frozen because they was investigating that account they also told me that the IRS took to long to send them what they needed this bank has been rude to me about my money and also its a back and fourth situation with that bank and their security department i talk to my bank about my rights and the precedure of how navy federal credit union should have follow the precedures in handling this probelm they should have sent the check back 7 days prior to me calling on XXXX XXXX 2015 when i made brought it to their attention and they gave me a call today XXXX XXXX 2015 to dicuss the probelm i told the young lady everything that happen and she got back with me and told me she can not dicuss the matter with me anymore she gave me a number to get in touch with the IRS advocate so i ask her for what their bank has my money they wont give it back and i want some anwers because i have documents that they ask me for in the beginning and they had a nerve to say its a civil matter and thats not true because like i said this probelm was going on for almost 3months the IRS said the bank supposed to send them the check back it should not have went this far and also they said that XXXX XXXX XXXX on XXXX XXXX 2015 could not touch my money so where is the XXXX that they promised me i would get bank i need help with this probelm i even talk to the bank manager and he was rude also i want to go all the way to the head command they wont answermy questions anymore
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-06-19
Schuylkill Haven, PA
Billing statement
Credit card:
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2015-06-19
Neptune, NJ
Billing disputes
Credit card:
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2015-06-19
Phoenix, AZ
Using a debit or ATM card
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-19
MS
Deposits and withdrawals
Bank account or service: Cashing a check without an account
Complaint: i had a young lady do my tax refund for XX/XX/XXXX and i was supposed to have a paper check sent to my home address. because i was supposed to received it on XX/XX/XXXX the check amount was XXXX i contacted her to ask about my refund and she stated that my refund was only XXXX and she wouldn, t summit my transcript so i went to the irs on XXXX and the sumitted me my transcript that, s is when i notice a unknown account my money went to i contact the navy federal credit union and gave them the account number and told them my name and address and ask was a check in my in that account they stated yes and i told them in was in that account without my permission and that i had no knowledge of the account until i went to irs concerning my refund so the bank told me that no one could touch the money and they couldnt send it to me they said it would go back to the irs and the irs will send it to my address which never happen i called the bank numerous times so on XXXX i went to a navy federal credit union in XXXX XXXX because the young lady that did my taxes was at her bank in XXXX also a navy federal credit union trying to get the bank to wire my moneybecause she was aware that i went to irs and found out what she had done so while i was at the bank they look up the account and seen my check in the account and they told her no money could be wire because the was investigating the account they told me to go back to irs to get a XXXX form and have the irs to sign it i did that and brought it back to the bank and the bank fax it to there sercurity department and they stated to me that once they got the letter they will send it back to the irs and that my money was in the account so on XX/XX/XXXX the irs sent me a letter stating that they sent navy federal credit union a letter tracing the money and they told me to contact the bank also so i did and the bank told me they did not have any funds in that account to send back so my question to the bank was where did the money go because they said this woman could not touch the money so i said to them i was calling the bank since XX/XX/XXXX and i also went there XX/XX/XXXX and the money was there they and i have a letter that was sign by the irs XXXX letter which stated taxpayer statement reguarding refund and the bank sercurity department also have the same letter on file and they wont release my refund now they saying its a civil matter and that is not true because the bank was aware of my refund in their bank since XX/XX/XXXX and i was at their bank in the office with a manager while they was corresponding with the bank the young lady was at she even asked the bank in maryland how was i going to pay her for doing my refund and they told her the check was going back to the irs and that probelm was between me and her because they had to return the check so the irs can sent it to my address like it was supposed to so im holding the bank responsible because the was notified im XXXX concerning this matter and they are also telling me they cant discuss this matter with me but they discuss it in XX/XX/XXXX at the bank in XXXX XXXX branch telling me that they frozed the account and that not to worry my money would be return to me i spoken to a bank manager concerning this he was very rude like it was his money and the sercurity department is being difficult with to saying its a civil matter i cant believe how navy federal credit union allow this to happen when they was notifed about this matter
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-06-19
Escondido, CA
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-19
Chula Vista, CA
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Complaint: At the beginning of XXXX 2015 I applied to Navy Federal Credit Union for a used auto loan and was approved. I had the vehicle info, the dealership info and all other information that was needed to purchase the vehicle. Before everything was finalized, the vehicle was sold. I cancelled that loan with no problems. Around XX/XX/XXXX I found another vehicle and had all the required info in hand I applied and was approved. That vehicle was also sold before everything was finalized. I called Navy Federal to cancel this loan and spoke to a member service rep and he told me he cancelled the loan and everything was good to go. A couple of days later I am checking my accounts and this loan is now showing up as XXXX of my accounts. I called Navy Federal again and was told the loan was never cancelled by the other member service rep. This rep said they would take care of it. It did n't happen the second time either. The XXXX time I called, emailed through their website and complained on their XXXX page and finally the loan was cancelled but the damage was done. Navy Federal reported this loan to the credit bureaus as if I had received it and given it to the dealership to purchase the car. I called XXXX times to cancel this loan, never went into the bank to pick it up and never purchased a car but this loan is now on my credit report as an open account for {$46.00}, XXXX. I asked Navy Federal to submit something to the credit agencies XX/XX/XXXX and they told me it was not their job to submit anything and pretty much it was all on me dispute it. Even though it was their fault they submitted this fraudulently, it was my job to fix it. I have tried going through dealerships since then to receive financing but no one will give me financing because my credit report is already showing I have this loan for over XXXX already open and it 's making it seem as if I have almost XXXX in debt right now. I do n't, I am only {$22.00}, XXXX. I explained to them what happened and still no luck on getting financing. I still do n't have a car either. I applied again to Navy Federal on XXXX XXXX 2015 and now they are denying me credit. Even though they approved me for a used auto loan all the previous times I applied and XXXX credit cards. I 'm sure they are denying me credit for the same reason everyone else, this open {$46000.00} used auto loan that they submitted to the credit reporting agencies and that 's still showing up on my credit report as open. Now my credit score has dropped a lot because of this and because of all the inquiries by the dealerships trying to get me financing. After all of this, I still have no car, have to rent vehicles or borrow a friend 's car for anything I want to do now. They still have not accepted fault in this and in my honest opinion are not seeing how frustrating and aggravating this is. I am now seeking legal advice and legal action because I need a car and Navy Federal has really left me with no other options.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-19
Tampa, FL
Application, originator, mortgage broker
Mortgage: FHA mortgage
Complaint: My complaint is base on being treated unfair, I have also been mislead and discriminated. I decided to have my mortgage loan with the NAVY Federal because of the support to the militaries being a daughter of a retired NAVY I support them.
My loan officer was XXXX that assist submitting the application and gathering part of the documentation. After that I was assigned a Processor by the name of XXXX throughout the time the communication was very poor I send emails requesting a call back, because every time I call the XXXX it was a hold time of over 20 minutes and when you finally got someone on the phone they would say the loan officer was not available and offer to take a message, I asked to be transfer to a supervisor or an escalations department and they always refuse and said no one was available and that they could take a message this was more than XXXX times.
I continued with the loan and providing documents needed, I continuously asked XXXX what other documents were needed to be able to get the clear to close on the loan. Our closing date was XX/XX/XXXX, on XX/XX/XXXX after many emails and conversations I received a request of proof of taxes being filed for XX/XX/XXXX and XX/XX/XXXX.I was not informed of this until XX/XX/XXXX two days prior to my closing. I request to speak to a supervisor or someone above her that could help me on expediting this without success she always said I can take a message and never got to speak anyone.
I did a research and found the name of the head representative of the mortgage business within the XXXX and I sent an email including XXXX explaining the situation and asking for help without any response. I was frustrated I worked so hard on putting the money together, looking for the home going thru the process of finally getting a contract approve etc...
On every contact I had the impression was a NO HELP and the way business was handle it was a clear message you are nobody and we do not care. After I sent the email to XXXX I was contacted by a supervisor name XXXX she said all documentation was in filed and she had submitted my loan to underwriting and was pending for approval the conversation took effect on the day of my closing XX/XX/XXXX.
I continued to call her we talked about XXXX times and at XXXX eastern time she said she was forwarding my file to her supervisor because she had no response through all this time she NEVER mentioned any missing documentation or the need of having transcripts. Thats when XXXX sent me an email advising I needed to have my XX/XX/XXXX and XX/XX/XXXX filed and processed.
I was frustrated and aggravated I advised I was mislead by her loan originator, processor and supervisor because all XXXX had said all I needed was to have proof of filing, her response was sorry and you work on a financial institution you should know this information.
She clearly didnt want to deal with me she avoided my calls until she had to take it because I advised her on proceeding with legal action and after talking to her she just said you should have know...
XXXX never bother to follow up or have someone follow up. I am a single mother with XXXX little boys XXXX and XXXX years old, I am traumatized by the experience. I have tried to communicate with someone in the XXXX that is able to see how the mortgage department is handling business. I was mislead by false information, communication is terrible if they dont have the staff to service the loans than DONT do them. there is no customer service and you can barely get someone that is available, the hold time is ridiculous, how are the CONSUMERS being protected.
They also breach privacy by sending other customers personal information and appraisal information. This company is so disorganize that is scary.
I have gave my noticed to vacate and I am now homeless a
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-19
Glenarden, MD
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation