NAVY FEDERAL CREDIT UNION

2015-10-07

Eutaw, NC

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-07

Wallington, NJ

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: On XXXX XXXX, 2015 log on into Navy Federal Credit Union and found out that they withdrew {$29.00} from my account and they did inform me what check was returned and for amount just return fee then I ask the representative why was n't it indicate on line she stated that do not do post it online they just send notice via United States Postal Service I thought that all transaction should be viewed online and statement they accused me of bounced check they pay via bill pay and they indicate it paid but they indicated if something was not paid they also charge me fee and taken me out of over draft protection which cause the check to be return and which cause me return check fee to XXXX Furniture and Sales I never opt out they have been commending so much fraud I would like them to investigate all banking product and services to ensure proper use of the services are being apply if any Fraud is found all individuals involved should be convicted according to United States Federal Law
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-07

San Jose, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-06

Saint Augustine, FL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-06

New Port Richey, FL

Problems when you are unable to pay

Consumer Loan: Personal line of credit

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-06

Occoquan, VA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: A person, or a hacker-criminal posing as a person, broke-hacked into my online bank account, on two separate occasions, posed as me ( or my husband ) and drained our accounts and tried to obtain large cash advances from our VISA card. The bank restored our money, and is investigating the issue ... .and we are not entitled to know anything further. WHY? If someone physically assaulted me and took me to an ATM machine and made me withdraw lots of money at gunpoint, the police would get involved, try to catch the person, the person would be apprehended, and a legal proceeding would ensue ... .Why is this level of scrutiny and closure not afforded victims of financial crimes? The first time this happened, on XXXX/XXXX/15, the credit union insisted that it was ME that got hacked, not the institution itself. The second time it happened, the credit union took it a bit more seriously but still maintains that my account being hacked is a separate situation from the credit union 's 'back office ' systems being hacked. I say this is an INSIDE JOB. How does someone ... .a ) get my access code, and my password ; b ) log into my on-line bank account ; c ) create a third party transfer record to allow the transfer of funds to another credit union member ( whose names I do know ) d ) log into my account and transfer money to the newly created 3rd party transfer record ... then open my visa account and try to get a cash advance of {$15000.00}? The bank says these are 'mule accounts ' which the real perpetrator is using to move money from my account to other accounts that the perpetrator is controlling ... .which must mean that the perpetrator has access to not only my account but other members of my credit union. Yes, the bank is investigating ... .but how do I press charges? Also, the first time the hacker helped him or herself to our money, said-hacker went into our account and defined a third party transfer record so that money could be transferred from our account to another credit union member 's account. An automated email was generated to notify us that this 3rd party transfer record had been created, and that if we did n't create the record we should call the bank. Well ... .hacker hacked in at XXXX, moved the money to another valid account ( i.e. depleted our account ), we saw the email at noon, just two hours later, but alas it was too late to prevent the thief from stealing the money. Why, oh, why would n't there be an approval process on setting up a third party transfer record? Why would the bank tell us that just 6 months earlier such a control existed and that before a 3rd party transfer account could be 'authorized-for-use ' it had to be approved from a source outside the on-line account? Well maybe unknowing bank customers complained that they could n't move their money around fast enough ... like to their college student or their ailing relatives. So why can the bank compromise security for customer convenience, at the expense of customers who do n't want their money vaporized from their accounts on a routine basis? I believe in my bank, and have banked there for over 20 years. If I went to another bank, what are the chances that the same thing would happen all over again? How do I know which bank is more secure from a cyber-crimes?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-06

Las Vegas, NV

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I bank with Navy Federal credit Union, I have direct deposit. This bank without autoririze took my va deposit and made a payment without my autoririze. They have no right too take my money. What kind of bank automatic take a Payment without your permission ... Now if I went into any bank or company and take money without been authorize would be a crime. Big cooperation make their owned rules
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-05

Ellenwood, GA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-10-05

East Orange, NJ

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-05

Soddy Daisy, TN

APR or interest rate

Credit card:

Complaint: I had a credit card with Navy Federal Credit Union, XXXX. XXXX XXXX, XXXX, VA XXXX. We tried to pay off the Credit Card, but they had increased my percent to 18 % so that my yearly interest interest XX/XX/XXXX was {$860.00}. I had to take out another loan at 3.14 % to pay off Navy Federal as I was never going to make Navy Federal schedule. My family had medical due XX/XX/XXXX which we managed to pay off but at the expense of missing a few monthly payments to Navy Fed. I asked Navy Fed. to reduce my interest, but they refused. I felt that as a XXXX Veteran they would oblige a lower rate after I asked. They did not. My account with them has since been closed as of XXXX XXXX. I am filing this complaint because I believed that Navy Federal could have reduced my 18 % to a more manageable rate as I was in troubled financial times.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-02

Jacksonville, FL

APR or interest rate

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-02

Ernul, NC

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-01

Jacksonville, NC

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-01

Arlington, VA

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Navy Federal Credit Union closed my share account, credit card, and CDs without any notice. There were no late payments. My credit score is more than XXXX ; and there is no explanation of where the cash is. This occurred to the bed of my knowledge overnight. Again - without any notification. This will reflect negatively on my credit score as this credit card is XXXX of my longest standing cards.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-09-30

OH

APR or interest rate

Credit card:

Complaint: There is a workaround banks are using to earn finance charges. A {$5.00} charge that is paid in full by the statement due date accrues no interest. A {$10000.00} balance transfer at 0 % carries month to month within the promotional period accrues no interest. As independent transactions this holds true and correct. However, if during the 12 month 0 % promotional period for the same {$10000.00} if the same {$5.00} purchase occurs the consumer now must pay {$10000.00} dollars by the statement due date or be assessed finance charges on the {$5.00}. GOT-YA clause essentially. They stipulate the entire statement balance must be paid to not accrue finance charges in order to either circumvent many of the intentions of the Consumer Credit Act of 2009 or the banks threw enough money at lobbyists in order to leave this sort of a loophole for them to exploit. Given this scenario with a statement balance of {$10000.00} the consumer makes a payment of {$250.00}. In accordance with the Credit Act they will apply the payment to the highest interest rate first which means that {$5.00} purchase is being paid by the first statement due date following the purchase. Since there is a remaining balance left on " the statement '' of {$9700.00} they can apply finance charges. So despite the balance transfer and purchase transactions being independent and XXXX has nothing to do with the other because they exist on the same single account the banks will penalize the consumer with finance charges. It 's apparent and obvious this was devised in order to still reap profits through shady fine print details. The Credit Act should be amended to stipulate that new purchases or new cash advances can not be stipulated based on a lower balance transfer promotional offer existing. Essentially forcing segmentation exist within the singular line of credit. This retains all existing rules but breaks this loophole. Not only will payments apply to the highest interest rate but under any circumstance in which a new purchase or cash advance occurs the payment is applied to the newest transactions first and finance charges can only be applied to the carries balance. Break that down so in month 1 the consumer uses a balance transfer of 0 % for 12 months on {$5000.00}. In month 2 the consumer makes a {$200.00} purchase and on the next statement in which the {$200.00} is shown the consumer makes a payment of {$300.00}. This covers the {$200.00} purchase and this no finance charges may be assessed and the remaining balance is {$4900.00}. In month 3 the consumer makes a purchase for {$1500.00} and on the next statement in which this {$1500.00} is shown the consumer makes a {$1000.00} payment. The bank can only apply a finance charge based on the remaining {$500.00} balance carried over from the {$1500.00} purchase. In month 4 the consumer has no new transactions. The previous month balance is {$5400.00}. The bank can apply finance charges on the accounts daily average balance " of purchases '' or {$500.00} for that month. The consumer makes a payment of {$2400.00}. This pays off all purchases and no further interest can be assessed. In month 5 the account balance is {$3000.00} plus the accrued interest on the previous months carried balance. The consumer makes a payment in month 5 that covers the interest amount and then some additional toward the remaining balance transfer amount. In month 6 all that remains on the statement is the remaining balance transfer amount. This is what 's right and prevents banks from leveraging the balance transfer as a way to sneak in finance charges. Consumers should not have to dissect things in order to realize that they really need an entire account solely used for balance transfers and another account for purchases/cash advances. This forces a situation where consumers must have multiple accounts and catches consumers in unintentional finance charges due to the legal verbiage used.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-30

Maclean, VA

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2015-09-28

East Orange, NJ

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-28

CA

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: Account with Navy Federal Credit Union. I have asignature loan and also a car note with Navy Federal credit union. I amfiling this complaint because I need help and I truly want to getback on track with NFCU and prevent my car from being repo. Iseparated from the Navy XXXX 2014 due to medical related issues. I hadinsurance on my signature loan and when I separated NFCU stated theinsurance was taken off due to me not signing my promissory note whichwas not correct. After months and months of going backwards andforwards and me doing a XXXX complaint it was discovered by NFCU I didsign the note and they reinstated my insurance. I filled out the claimand was told that the insurance was removed again due to none payment. I requested to NFCU that they correct the late days due to it being nofault of my own and was told that was not possible so my loan wentinto default. I was paying my car note every month ( Loans/support fromfamily and friends ) and 90 days ago I went into the NFCU branch andthey refused to take my payment. I called NFCU and was told I mustcontact a third party company to pay the loan. I contacted the thirdparty company and explained my situation and I was told he personallyknew the lead for collections and he would talk to her and help me geteverything back on track. To date no response
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-28

Maplecrest, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-27

Albany, NY

APR or interest rate

Credit card:

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-09-25

Washington, DC

Account opening, closing, or management

Bank account or service: Savings account

Complaint: I signed-up for a Navy Federal Credit Union ( NFCU ) savings account using their web form. The ( extensive ) disclosure statement provides NFCU the industry-standard capability to monitor a member 's credit, presumably for specific targeting of services. I receive a credit monitoring notice that NFCU performed a " hard '' credit check XXXX the kind normally reserved for applying for loans and credit cards ) and not a " soft '' credit check XXXX the kind used by credit monitoring services and targeted marketing ). A representative tells me that NFCU *implicitly* reserves the right to perform whichever kind of credit check they like. I have two problems with this : ( 1 ) I did not apply for credit and ( 2 ) I do not believe that I provided consent for a hard credit pull.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-24

Columbus, NE

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Company believes complaint is the result of an isolated error Closed with monetary relief

Disputed: No Timely Response

2015-09-24

Grangeville, LA

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: In XXXX my now ex-husband and I obtained an auto loan with Navy FCU. At the time we were separated and he was responsible for making the payments since he did have possession of the auto. I was informed at one point that the loan was behind and when I spoke directly to their customer service department I was told that out of 40 months XXXX payment were late. I was also informed that the loan was refinanced to lower the payments and that I was still responsible. I did not sign any paperwork for any type of changes to the initial loan. I did not receive notice nor copies of the paperwork and it is still reporting on my credit report. I am sending a copy of the letter that was mailed to Navy Federal Credit Union requesting documentation of the account changes showing I am responsible. This was mailed XXXX XXXX XXXX. They questioned them in XXXX all they would state was that it was done legally. I want this removed off my report, I did not receive anything from them after requesting information and I did not sign any type of modification paperwork. I have disputed with the XXXX major credit reporting agencies and I 'm unclear how they are able to validate anything if I can not even get a copy of the paperwork that pertains to this just how are they? I want this removed.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: No Timely Response

2015-09-23

Whittier, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation

Disputed: No Timely Response

2015-09-23

East Orange, NJ

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response