NAVY FEDERAL CREDIT UNION
Consumer Complaints
There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.
Complaints Page 131
2016-12-15
Jacksonville, FL
Taking out the loan or lease
Consumer Loan: Vehicle loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-15
Montclair, VA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-15
Cimarron Hills, CO
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-15
Carlsbad, CA
Application, originator, mortgage broker
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-15
Problems when you are unable to pay
Consumer Loan: Vehicle loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-14
Redding, CA
Managing the line of credit
Consumer Loan: Personal line of credit
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-14
Lithia Spgs, GA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-14
San Diego, CA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Bought a vehicle and financed through Navy Federal Credit Union. Once I paid off the loan and attempted to remove the lien from my title, I found out that the lien was given to a third party by Navy fed. I have tried to contact the 3rd party but no reply. The XXXX will not remove the lien from my title until he releases it despite Navy Fed acknowledging their wrongdoing.
Company Response: Company believes complaint is the result of an isolated error Closed with non-monetary relief
2016-12-14
Shalimar, FL
Problems when you are unable to pay
Consumer Loan: Installment loan
Complaint: Navy Federal Credit Union knowing there was a class action suit againsr them which i remember applying but cant find my paperwork.Garnish my wages at the time i was unrmployed and had XXXX dollars in the bank.I was getting unemployment and social sercurity it is the only money i had.The bank XXXX Bank allowed them and charged me bank fees for garnishment and return check fees. I was not informed. In advance the XXXX XXXX XXXX navy federal refused to take my calls. I had to go to court and pay to file papers to get the garnishment off my account. My orignal balance for a credit card was XXXX now it is at XXXX dollars.I have been unemployed since XX/XX/2016 the law firm of XXXX XXXX XXXX PA XXXX Fl has call me every month asking for payment. I had to close my account at regions because i am afraid they will take my social security benefits my unemployment has stop after XXXX weeks. I am concern now with the information i am working. they will take my money again. I have not been able to pay my mortgage and my utilities bills on time .I lost my car and life insurance because i am not able to pay the installments.I know there is a class action suit against them and they know it but continue to harress me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-12
Fort Worth, TX
Credit card protection / Debt protection
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-12
Rolla, MO
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2016-12-12
Ernul, NC
Account opening, closing, or management
Bank account or service: Checking account
Complaint: NFCU was freezing my account for various pay periods. Which caused me to have some financial hardship and eventually switched banks. The froze my accounts and I did n't have access to any money, because of an account that my ex-husband had.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-12
New Orleans, LA
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-12
AZ
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Complaint: CFPB took action against NFCU on debt collection. I 've submitted my claim on NFCU for wrongful charges on a XXXX ( XXXX ) XXXX ( XXXX XXXX promissory notes, but was closed without satisfaction. My husband 's direct deposit to NFCU XXXX since retirement in XXXX, stopped in XXXX XXXX, sued here in AZ in XXXX, collected garnishments over $ XXXX, made an unannounced withdrawal of over $ 4XXXX to pay VISA acct, sale of XXXX here in AZ in XXXX XXXX gain of $ XXXX, but posted to an already closed account -- all raised Red Flags. His account, primary owner, was closed, but mine remains open. I was the XXXX garnished. Question : How is this different from the action taken recently against NFCU and not gained a penny because of the timeframe?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-12
Fort Lauderdale, FL
Payoff process
Credit card:
Complaint: Your Message XX/XX/XXXX : Hello, I made XXXX payments XX/XX/XXXX to payoff my NFCU credit card, and I stopped my monthly auto-bill pay. 3 months later I got a phone call from NFCU saying that they only received one large payment from me. I then immediately made a final payment to pay off the balance.
Today I noticed a 30-59 day late payment mark on my credit. Please remove this mark as I have paid in good standing for years.
Thank you, XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-09
Alexandria, VA
Forbearance / Workout plans
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-09
Mesa, AZ
Shopping for a loan or lease
Consumer Loan: Vehicle loan
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2016-12-09
Springfield, VA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-09
San Antonio, TX
Problems caused by my funds being low
Bank account or service: Savings account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2016-12-09
CA
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: I was working with Navy Federal Credit Union over three months to secure a refinance on my primary residence. There were many delays in the process on the part of Navy Federal CU to the point that my rate lock expired and was told I could only get a 4.125 % interest rate with XXXX points instead of the XXXX with XXXX points originally agreed on. It was not communicated that the rate had gone up until over a week after it had occurred and multi months into the process. At certain points I had to call three times over several days to get a response. Other times the only way I could get someone was to have the Navy Federal operator actually go get the processor.
This is the timeline based on my documents and emails : XXXX - I received the initial Loan documents after applying online XXXX - I reviewed documents XXXX - I faxed Requested Documents XXXX - I emailed to see that the fax arrived ( no response ) XXXX - I received new documents for me to review note : Navy Federal spent 2 weeks beginning XXXX XXXX to review documents before ordering an appraisal XXXX - Appraisal ordered XXXX - Appraisal Completed note : Navy Federal spent 2 weeks to review appraisal and additional documents XXXX - I received email indicating that the processor reviewed the file and missing documents were needed ( Rental agreement, XXXX form ( missed checkbox on form ), HOA information ) XXXX - I faxed the requested documents XXXX - Processor sent files to review ( she believed complete ) XXXX - Back from review ( extra documents needed ) - NFCU increased funds required to close and requested documentation of Trust ( note : this is a standard revocable trust ) XXXX - I faxed the requested Documents XXXX - Processor indicated documents were being reviewed XXXX - I emailed about rate extension since it expires on the XXXX ( no response ) XXXX - I emailed about status ( no response ) XXXX - I emailed about status again XXXX - Processor response to my email : trust information still being reviewed XXXX - I emailed about Rate extension ( no response ) XXXX - I emailed about status ( no response ) note : Navy Federal Spent 27 days reviewing documents since submitting the additional information that they requested XXXX - NFCU emailed saying trust is cleared to close and received updated payoff, file sent to review for close, I received a new document to review ( no mention that the rate was increased but in actuality it had been ) XXXX - I emailed the processor about closing as I had not heard anything, received reply that close can occur on XXXX XXXX XXXX - I asked if we got rate extension, received reply that extension completed at current market rate ( this is the first time I was informed that the rate had increased ) At this point, I asked Navy Federal to give me the originally agreed interest rate ( 3.625 ) since the multiple delays were due to NFCU. They said they would not honor the original rate.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-09
La Jolla, CA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-09
MA
Improper contact or sharing of info
Debt collection: Credit card
Contacted employer after asked not to
Complaint: After reading the article that I attached the hyperlink below, I 've realized of the many illegal actions that Navy federal Credit Union took against me during my time in the XXXX XXXX. Prior to me closing my accounts out of pure frustration with them, I received several letters threatening to contact commanding officers. This threat alone would have put in a situation where I would n't have been able to lead the men and women below me and likely end my career. I also was locked out of an auto loan, causing it to go over the 30 day late mark, even though I had called and paid it.
Hyperlink below : XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-08
Severn, MD
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-08
Northside, NC
Other
Credit card:
Complaint: Navy Federal Credit Union is reporting a credit card collection account on my XXXX credit report that does not belong to me. For a brief time, I had been added to this credit card as an authorized user back in 2010, but the authorized user status was taken off over 6 years ago. I have disputed this account at XXXX several times, but Navy FCU refuses to take it off of my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-12-08
Elmer, LA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation