NAVY FEDERAL CREDIT UNION

2017-04-18

NC

Deposits and withdrawals

Bank account or service: Savings account

Complaint: I moved my savings account from XXXX XXXX XXXX to Navy Federal because the monthly charge but now I see why XXXX XXXX XXXX has monthly charges. About XXXX to XXXX weeks ago I had a problem with my Navy Federal account, I got a email on XXXX saying : Dear Member, A new Member-to-Member Payee has been successfully added to your account. You can now instantly send money to this member . Requestor 's name : ME. Payee 's name : XXXX XXXX . When I saw this on my email I first thought I was a junk email but I opened my savings account and BOOM all my savings money was gone only {$34.00} was left in it, like a big laugh and a punch in the face. I went to the bank and filed a DECLARATION OF FORGERY/FRAUD form, that 's after I was questioned by the bank employee asking like what kind of phone do you got, where were you at at this certain time. Yes I understand that they got to be safe and make sure there not getting hacked/robbed but why would I do that to my own account, do n't you thank I would use someone else 's one then move it to my account? But anyway I do n't know much about computers in the first place only web browsing, email checking, and game playing that mostly it. But back to reason after I filed the DECLARATION OF FORGERY/FRAUD paper they told me my money will be back in my account in XXXX days well get ready fo some math it was filed XXXX today is XXXX the last time I checked on it was on XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2017-04-17

Shulerville, SC

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: In XXXX & XXXX , I called Navy Federal Credit Union and asked the representative to make an additional principal payment of {$100.00} on my Home Equity Line of Credit. Unfortunately, neither of these payments was applied correctly. At that time, I also stated that I did not want this to be done automatically every month, and even though I specifically stated no additional principal payments were to be automatically deducted from my account, automatic deductions were set up to be taken out of the account for additional principal payments. Thus over the last 4 months, I have spent countless hours and I have placed numerous phone calls to various Navy Federal re presentatives in an effort to correct these errors. The payments have finally been reversed & reposted to reflect the correct effective date, and the automatic deduction of additional principal payments has been removed. However even though these XXXX issues have been resolved, the additional errors that occurred during this time frame along with the XXXX original issues, warrant escalation of this entire matter to senior management of Navy Federal Credit Union so th at ( 1 ) this n ever happens again ; a nd ( 2 ) if this does happen again, I have a point of contact to help me resolve the matter in a more timely manner. First, in mid XXXX and then in mid XXXX , while I was trying to get all this resolved, I was put on notice that my account was delinquen t. ( Navy Federal Credit Union automatically deducts the regular payment from my checking account on the first of the month and there was enough money in the account to cover both payments. So, the account was never delinquent. ) I called in XXXX to question why I was put on notice that my account was delinquent, and I was told it was an error in processing and had been corrected. In XXXX when I called to question the delinquency notice, I was told when the person went in to correct a payment to principal and back date the payment to the correct date, she had to reverse the payment made on the XXXX in order to adjust the interest and principal, and she never reposted this payment. She did n't notify the mortgage department t that this payment was made and that generated a delinquent notice. Now, I am concerned about whether these 2 de linquent notices are going to or have affected my credit rating. Second, during one of th e later calls, I was told that Navy Federal Credit Union could only pos t one transaction per day. Yet, when I went on line to check the loan activity, several days show up to 8 posting on that particular date. ( XXXX shows XXXX postings. X/XX/17 shows XXXX postings. ) Third, at no time did a case worker from payment services call me to explain what had been done, even though they had been aske d on 2 separat e occasions to call me. I would like to bring to your attention that Navy Federal should recognize two of t heir employees who went above and beyond to help me resolve these problems even though this is not an area that they service. One is XXXX XXXX , who was branch manager in XXXX , SC and the other is XXXX who is in the mortgage depar tment ( lice nsing # XXXX ) who se field is mortgage not HELOC.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2017-04-17

Harrisburg, VA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2017-04-14

Bel Alton, MD

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-14

Alta, CA

Problems when you are unable to pay

Consumer Loan: Installment loan

Complaint: I had to take out a personal loan from Navy Federal Credit Union in Spring XX/XX/XXXX for XXXX of the semesters I was in school. I was able to pay on it regularly until Spring XX/XX/XXXX, when I had finished school and was without a job. As soon as I was able to pay regularly again, I did. Last year, after taking an in-depth look at my ridiculously massive student loan debt, I decided I would start paying extra to pay it off quicker, starting with this personal loan with an insane interest rate of 14.25 %. The minimum payment was {$130.00}, and I began paying {$200.00}. It was really nice seeing how quickly the balance on the loan was dropping, since all that extra money went directly to the principal. By paying it down so quickly, my statements began reflecting that my next payment would not be due until several months in advance. It was a very nice feeling to finally be in control of my debt, and knowing I had a $ 200 monthly cushion for a couple months in case of an emergency. At this point, I calculated that at my current rate, I would have the loan paid off XX/XX/XXXX unless I was able to pay it off completely with my tax return in XX/XX/XXXX. Either way, I was not too worried, as the interest that would accrue paying an extra few months was negligible, and would save me from making a big lump payment that I had saved for emergency savings. At the beginning of XX/XX/XXXX, I lost my job. Again, I was not terribly worried, because between my final paycheck, my savings, and my tax return, I would have enough money to get by for XXXX months while I searched for another job, even while paying the extra monthly payment to XXXX. At the beginning of XX/XX/XXXX, I got a phone call from XXXX saying my payment was 15 days late. I thought, " That ca n't be right, unless my automatic transfer was stopped. '' I reviewed my checking account, and the {$200.00} transfer had come out on XX/XX/XXXX, just like it should have. I checked my XXXX account, and they received the {$200.00} transfer. Yet still, it said I was 15 days past due. After calling them, they told me that my entire balance was due. What?! There was no notification, whatsoever. Apparently the original loan agreement for 67 months ended on XX/XX/XXXX, and they did not extend it when I needed help with my payments. There was absolutely no notification that I would have any kind of balloon payment at the end of my loan. None of my statements reflected that I would have to pay in full for the XX/XX/XXXX payment. The only thing that could be considered remotely close was an unusually high payment amount ( as in the full balance ) on my XX/XX/XXXX statement, which any reasonable person would view as a typo, perhaps due to an error in the extra calculations needed due to my over payments. I have attached the last XXXX statements of the account so that the CFPB may review them. After learning of this, XXXX refused any kind of extension or balance reduction. If I continued making my regular {$200.00} payments, they threatened to report it to my credit as XXXX, XXXX, XXXX late, etc. until the balance was paid in full. Upon finding out that a majority of that balance was comprised of late fees ( which by the way apparently accrued interest, since it was added to the principal balance ), they refused to reduce the balance without reporting it negatively to credit. The only option they offered would be a refinance, which I can not do with no income, and would not want to do because I just want to be done with this debt, not extend it further. I ended up taking the hit to my savings and paying the remaining balance in full. I thought XXXX was all about serving veterans and their families, but apparently they are just like every other slimy financial institution that just wants to make a quick buck at the expense of others.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-14

Allenwood, NJ

Problems when you are unable to pay

Consumer Loan: Installment loan

Complaint: I went to NFCU because I wanted to consolidate some major debt I had with some credit cards about a year ago, they gave me an super high Apr % which I have been struggling to maintain payments with. I reached out to my chain of command and was advised to reach out to them about using SCRA benefits which I qualify but they have denied me the opportunity to use that benefit. I reached out to all my other creditors with the same issue submitted my set of XXXX as requested and they were very helpful by placing me in the SCRA program which I have been able to manage payments. I hope something can be done to fix this issue.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-13

Fayetteville, NC

Problems when you are unable to pay

Consumer Loan: Installment loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-13

Jacksonville, FL

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-13

Warrenton, VA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: In XX/XX/XXXX, during the mortgage meltdown, our equity lender Nave Federal Credit Union ( NFCU ) foreclosed on our home. During the foreclosure process, they refused to negotiate with either us or our attorney, despite raising our equity loan payments from {$500.00} per month to over {$3000.00} per month. We are federal employees with security clearances and just found out that even though the equity loan was part of the foreclosure, NFCU is reporting this as a " chargeoff '' on our credit report which is now effecting my financial credibility during my reinvestigation. I 've reached out to NFCU for resolution and they 're referring me only to their collections division. The foreclosure was in XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-12

Douglas, MI

Billing disputes

Credit card:

Complaint: Navy Federal Credit Union has reported my account as a " charge off '' when they 've been taking my VA benefits ( XXXX ) as payment for the last 3 years. My account with NFCU shows a XXXX balance and the VA has indicated that deposits are being made. They have not returned any phone calls, they have disabled my account online and I no longer live in a location where I can go to a local branch for assistance. They are showing up as a negative account XXXX on my credit report and as a result, my score has been significantly impacted. I have no recourse to address this issue with the bank directly as they refuse to return any request for contact.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-12

High Point, NC

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-12

Emeryville, CA

Delinquent account

Credit card:

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2017-04-12

Hon, HI

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-12

MD

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Everything started from the following dates the Month of XXXX ; XX/XX/XXXX up until XX/XX/XXXX with me making cash deposits into NFCU ATM in XXXX, Maryland in XXXX XXXX County ATM Machine. I stick to the same patterns every month by depositing cash into NFCU atm 's. I thought cash post instantly regardless of the time of the cash deposit 's. For at least starting from XX/XX/XXXX my bills were getting paid by NFCU, No return fee 's for my paid items, etc. when I made these cash deposit 's. I have an agreement starting back from XX/XX/XXXX with XXXX they 'll deduct from my husband and I joint checking account every two weeks when I get paid they 'll deduct on my pay dates {$41.00}. I never had a problem until XX/XX/XXXX, NFCU just decided to start start charging me return item fee 's. I stuck with my same process by putting cash within our checking account. I requested an audit on my account from NFCU Starting back from XX/XX/XXXX until until now regarding " All '' deposit 's made into our account. I requested in written through email on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX to XXXX XXXX XXXX office and NFCU Priority email box to complete an Audit on our account. I even spoke to XXXX XXXX on XX/XX/XXXX about requesting in writing an audit done on our account. As of yet I have n't received my information. I aso spoke to a supervisor through customer service on Tuesday, XX/XX/XXXX XXXX to make sure that my XXXX bill will be paid, if I did n't call to verify that my XXXX will be paid. NFCU would purposely returned that item and charge me a fee. The supervisor advised me that if a consumer makes a cash deposit through NFCU ATM before the XXXX cut-off time they will pay that item for you. I receiving mix signals from NFCU Employees saying different information regarding a consumer making cash deposits through the ATM machines. On, Tuesday XX/XX/XXXX, I purosley went into the NFCU XXXX Maryland branch around XXXX I asked the teller will my cash post to my account he said " Yes '' all cash depsoit 's post 's immediately going into the branches and using the NFCU Atm 's machines. So I feel that NFCU are performing unfair practices on consumer 's account 's so they can make money by purposely returning items to hit the consumer with {$29.00} fee ( s ). I do want my audit done regarding all deposit 's made starting from XX/XX/XXXX up until XX/XX/XXXX. I want them to return that {$29.00} back from XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Troy, MI

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Northside, NC

Incorrect information on credit report

Credit reporting:

Reinserted previously deleted info
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Moapa, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-11

Edenton, NC

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Disputed: No Timely Response

2017-04-10

NY

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-09

Las Vegas, NV

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I submitted a credit card application with Navy Federal Credit Union knowing that my chances of approval would be slim, due to credit history. I was n't surprised that I was denied when I received my adverse action letter however, the reason for denial felt discriminating. To my understanding if reason for denial was based off of credit history, it should have been specific what the decision was based off of. None of that was indicated, and I assumed that it was my bankruptcy on file that affected my chances. If so, that still was n't the case. Regardless of the reason, consumers should be aware of the specifics of denial. This would alert consumers of ANY negative reporting that causes a huge impact on their credit. A possibility of something a consumer is n't aware of ; which would then be considered fraudulent activity. The reason for my DENIAL is stated below : ** YOU CAUSED NAVY FEDERAL A LOSS ** This is NOT a legitimate reason for myself as a consumer. There are so many regulations in place regarding consumer rights and protection, yet many consumers need to take actions themselves because certain regulations are n't being followed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-09

Kingsland, GA

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2017-04-09

Quartzsite, AZ

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: This criminal complaint contains allegations of mortgage fraud, bank fraud, wire fraud, collusion and several other elements of fraudulent white collar crime under the color of authority, almost verbatim as depicted on the Federal Bureau of Investigation ( FBI ) website. As depicted by Escrow Document # XXXX, XXXX County, California, I sold my house and closed escrow on XX/XX/XXXX, as a normal sale. A Full Reconveyance Document # XXXX was issued by XXXX XXXX XXXX of NFCU, filed under XXXX and dated XX/XX/XXXX. A Payoff letter from NFCU, dated XX/XX/XXXX preceded the Reconveyance Document. A check in the amount of {$24.00} ( check no : XXXX ), dated XX/XX/XXXX, was subsequently mailed to me implying money owed to me. All corroborative documents shall be forwarded or emailed upon your request. The transaction contained no foreclosure or short sale of the property located at XXXX XXXX XXXX, XXXX, California, XXXX. Navy Federal Credit Union ( NFCU ) was the lender ( Account # XXXX ) ( APN : XXXX ) for this transaction and has promulgated and reported to the credit reporting agencies, XXXX, XXXX, XXXX, et al, the term, " foreclosure initiated, collateral property sold. '' This inaccurate and maliciously false report has ruined my credit profile, drastically lowered my credit score, is impeding me purchasing a home, and has the appearance of " mens rea '' retaliation for consumer complaints I made to NFCU. A certified letter of complaint and request for resolution to NFCU CEO XXXX XXXX and phone calls, years earlier went unanswered. The last individual I spoke with at NFCU HQ XXXX, Virginia in an effort to resolve this matter, identified herself as XXXX, # XXXX ( XXXX License Number ) on Friday XX/XX/XXXX, XXXX. She claimed that she would investigate the matter and call me back with her findings on Tuesday XX/XX/XXXX, she never called. Under color of authority, XXXX XXXX colluded with NFCU and removed approximately {$5000.00} from my account for a foreclosure that never took place. Both California real estate agents XXXX XXXX License # XXXX and XXXX XXXX XXXX License # XXXX colluded to remove excessive and fraudulent brokerage fees in the amount of {$8700.00} each, also under the color of authority. In XX/XX/XXXX, after the Veterans Administration 's XXXX Property/Housing Department in XXXX, California and XXXX, Virginia garnished my salary with claims of overpayment. I received approximately {$5500.00} from the XXXX Property to move my own personal property. I completed the move and a few months later my retirement salary was reduced by the VA. Simultaneously I found that NFCU was surreptitiously going into my wife and minor son 's bank accounts removing money without authorization. I had set up an automatic payment to pay the mortgage. NFCU was also removing money from the mortgage as well creating shortages on my mortgage payment account. I found out when I went online to review my accounts ( audit ) and learned that this had been going on for about two years. I requested a modification which NFCU through a series of bookkeeping errors denied my request which eventually resulted in the need for me to sell my home and relocate for a better paying job. My desired resolution is that the full and aggregate amount of {$500000.00} ( the initial net worth of XXXX : XXXX ), damages, XXXX, the rectification of my financial reputation, payment of fees as identified and assessed by me as a result of said damages to me incurred by the aforesaid actions of NFCU, it 's affiliates and all other parties involved in the facilitation of mortgage fraud ( XXXX ), bank fraud, wire fraud against me under the color of authority through a series of coordin
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2017-04-09

New Windsor, NY

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2017-04-08

Fleming, GA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I had fraud on my business account debit card.With in 4 days I had 2 Airline tickets purchased from XXXX. I reported them to Navy Federal Credit Union ( My bank ) but they are not believing me and this has caused my bills not to be paid because the account went overdrawn by this fraud and my bills got returned and in returned I get charged for the returned fees which cost me a lot of money for each of this bill. The most annoying is how they bounce my bills back when I had enough money in my account for my bills the previous day but they honor a fraud that was not even pending on my account.The shocking part was they adjusted my account transaction showing as if I transferred the money after the fraud happen and bills get bounced back. I am so angry, I have been trying to contact them but they are not helpful at all. I even let them know I will be contacting financial ombudsman.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response