NATIONSTAR MORTGAGE
Consumer Complaints
There are over 21508 complaints on file for NATIONSTAR MORTGAGE. Dated between 2019-12-11 and 2012-03-15.
Complaints Page 43
2019-05-02
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Portland, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Southern Pnes, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Escondido, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-02
Palos Park, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My mother died XX/XX/XXXX .My brother and I lived with my mother and paid her XXXX monthly for six years.We never knew the what the mortgage payment was.When we called the lender they refused to give us any information even though we told them the CFBP issued in XXXX and a rule issued in XXXX gave successors in interest certain rights such as being added a borrower without triggering the ability to repay rule.We are now in court going through a foreclosure. All we want to do is find out our options to keep the home.We have been in court two years with attorneys that will not speak with us because instead of them trying to resolve the situation with us they foreclosed on the home even though they were aware of my moms death and we brought it to the attention of the court and filed a motion to dismiss which was granted, We are now going through the process a second time, They knew they could not foreclose on a deceased person so there is no way they are going to be nothing but adversarial which they are because we informed the court about what they were doing was illegal .We would like to speak with the lender.
Company Response: Closed with explanation
2019-05-02
South Florida, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My husband and I have had a mortgage with Nationstar since XXXX ( it now refers to itself as Mr. Cooper ). The monthly mortgage payment is {$4400.00} which we have also always timely paid. See the Exhibit hereto named Part 2 which is proof of all payments from XX/XX/XXXX thru XX/XX/XXXX. Last XXXX and XXXX, Mr. Cooper sent bills requesting a lesser monthly amount ( {$4300.00} ) but we continued paying the correct amount. See pages 2 and 3 of the Exhibit hereto named Part 5. The mortgage documents provide that we will pay our own insurance and taxes and we have always timely done so. For an unexplained reason and without prior or subsequent notice to us, Mr. Cooper paid our taxes and insurance premiums on the first day each was due. I paid those same insurance payments and tried to pay the taxes a few days later ( the taxes were marked paid online ). In a bill dated XX/XX/XXXX, Mr. Cooper requested {$26000.00} and at about the same time my payments were returned to me by the insurance carriers ( a total of {$9800.00} ). See page 4 of the Exhibit hereto named Part 5. I wrote to Mr. Cooper on XX/XX/XXXX ; see page 1 of the Exhibit hereto named Part 5. Mr. Cooper responded on XX/XX/XXXX with a response I still find incomprehensible and an exhibit that clearly shows I made all payments and that Mr. Cooper is aware that payment by it of the taxes and insurance was without authorization or prior notice to my husband or me. See the Exhibit hereto named Part 4. I have tried to call Mr. Cooper without success. I wrote and email on XX/XX/XXXX requesting a response or call so that I could feel comfortable sending the {$9800.00} we owed but have had no reply. See the Exhibit hereto named Part 1. Although they have not replied, we did send the {$9800.00}. See the Exhibit hereto named Part 2 which shows Mr. Cooper 's receipt of that {$9800.00} and our timely payments of all mortgage premiums from XX/XX/XXXX thru XX/XX/XXXX. Now, Mr. Cooper seeks {$11000.00} from us ; see page 1 of the Exhibit hereto named Part 3. Somehow, our payment of {$9800.00} made the amount due go down {$13000.00} ( from {$23000.00} to {$11000.00} ). See the Exhibit hereto named Part 3. We are totally confused and do not know if Mr. Cooper is engaging in incompetent or criminal behavior. What we do know is : ( 1 ) we have timely paid all amounts owed, ( 2 ) Mr. Cooper is not treating us fairly, ( 3 ) we have lost all confidence in Mr. Cooper, ( 4 ) Mr. Cooper has harmed our credit rating ; ( 5 ) we could sue and ( pursuant to the mortgage documents ) be awarded attorneys fees to be paid by Mr. Cooper. I hope that this can be resolved with your kind assistance without the need for litigation. Thank you.
Company Response: Closed with explanation
2019-05-01
New Orleans, LA
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-05-01
Powder Spgs, GA
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Company Response: Closed with explanation
2019-05-01
Olympia, WA
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Closed with explanation
2019-05-01
Escondido, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-01
Dunnellon, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-01
Inglewood, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-01
Billerica, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX XXXX I submitted a personal check representing a significant principal amortization on my mortgage to my servicer, Mr. Cooper : the amount was approximately 2,000 less than the total principal due, prior to sending the check, I researched the bill and website to determine if they would accept a personal check for this large of an amount, there was no indication it was prohibited, however payoffs require a certified check ( which this was not ). Susequently the check was returned to me indicating that it was not acceptable as payoffs require certified funds, the amount was not a payoff, i subsequently contacted Mr , Cooper for an explanation. They indicated they did not accept personal checks for more than 90 % of the principal due, I asked where on the bill or website this policy was stated. The complaint department indicated it was not listed and kept referring to the policy on payoffs ( which this was not ). They provided me no satisfaction and now I am at risk of losing substantial gains from an unrelated financial transaction as I can not make res presentations that the mortgage has been paid down, Mr , Cooper has provided no solution.
Company Response: Closed with explanation
2019-05-01
MA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: This mortgage servicer has been sued in Massachusetts for bad practices they employ to discourage borrowers from pursuing a loan modifications. They string you as long as they can. Fabricate need for paperwork or find flaws even on the date you put on the documents they request from you. " Oh you dated the document XX/XX/XXXX, but XXXX has 31 days, so it should have been XX/XX/XXXX ''. Use that excuse to restart the whole process from the beginning and then blame you and say that it is your fault the modification is not complete because you did not submit proper paperwork. Once you correct that and submit, they take about 2 weeks to let you know they have to restart the process again because there is yet another paper they need. Mind you, they never said before they needed this paper to begin with. They just keep fabricating and fabricating ... Attorney General of Ma, made them pay fines to all homeowners they had conned. But they have still not learned anything from that and continue with the same deceiving practices. You should see the long list of complaints against them sitting with the Attorney General. Mine is one of them.
I am now going through a financial hardship due to losing my job. I know I will see better times and when I do, I will do my best to get rid of this unscrupulous disgusting parasites that call themselves a mortgage servicing company. It would not surprised me if all those positive reviews were fake. I expect nothing less from this company.
They kept rejecting my application every two weeks and would tell me you had all you need it and then would wait three weeks to say they didn't have what you needed. They had been doing this to me since XXXX, when I first notified you that I had lost my job and was going through a financial hardship. They will say the application is complete and is sitting with the underwriting department, then would wait to weeks to come back to me and tell me they needed more paperwork. They did this until I was 3 months behind.
Then last Thursday, frustrated I went to their XXXX page to express my frustration with you and let everyone know how crooked they are. It's my right. But this is when you blocked me from your XXXX page, and reported me to the credit bureau the very next day. After three months. All of the sudden, they were not happy about my comments and buhuhu reported me to the credit bureau. Then two days ago, when I decide to send a mass email and include the attorney general 's office. So now after three long months of me waiting, frustrated with your scams and games, they told me that they have denied my application for a modification. It took you three months???
Company Response: Closed with explanation
2019-05-01
Arco, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Complaint about Mr Coopers field insperctor, XXXX XXXX, XXXX XXXX, said came to house and was VACANT SEE FORM i was in back, saw him taking pictures trash cans in front! THIS IS HARRASMENT AND LIARS!!! ( have been trying to mofify loan )
Company Response: Closed with explanation
2019-05-01
Newnan, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I m making a complaint against my mortgage company. I feel theyre giving me the run around with my mortgage. I had a case against them that was settled out of court. I signed the last papers of my settlement agreement XX/XX/XXXX. I set up an online account. They acknowledged the account and welcomed me. I had a few questions about certain items that didnt seem right. I was locked out of the account and told I had to talk with my attorney because the case was still in litigation. I did and shortly received a email from him. The email was between him and the mortgage company attorney stating the litigation hold was off the case and they could talk with me. I m sending you a copy of the email. I talked with them until around XX/XX/XXXX because I didnt get true answers. They would tell me something would be done in 10 days call back. I would and get the same answer call back in 10 days so I stopped calling until XX/XX/XXXXof this year. I I called to see if I had a XXXX XXXX tax statement coming. They said they had mailed them on XX/XX/XXXX. I didnt get it so I asked If they could email it to me they said they mailed it to my attorney. I called him, he said he didnt receive anything because he had moved and had a new address. I called the mortgage company back and they said they couldnt talk with me because my account was still in litigation to call my attorney. Ive talked with him and he said he would talk with them. I have been back and forth between the attorney and the mortgage company since XX/XX/XXXX. The mortgage company said he needs to get in touch with them. He said he tried to call their attorney and finally he said to call him on XX/XX/XXXX at XXXX to do a conference call. I called XXXX no answer, left messages no call back. I called one last time the next week still no response.
I m also sending you a copy of the escrow statement I received from the mortgage company. Up to receiving that statement I have received nothing from the mortgage company. The escrow statement and a check for over paid escrow payments for property taxes amounted to {$190.00}. They had been charging me over {$2200.00} too much for property taxes. They acknowledged it on the escrow statement. What I dont understand is how a {$2200.00} over paid equal to {$190.00}. Even if the hazard insurance went up {$340.00} it still doesnt add up to {$190.00}. Im sending you a copy of the statement. There are more things I not saying because I signed not to disclose the terms of settlement agreement. I have faithfully paid what they asked me to pay although I felt it was the wrong amount. I feel cheated and taken advantage of.
The mortgage company is Mr. Cooper previously Nationstar.
Company Response: Closed with explanation
2019-04-30
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-30
H I A, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-30
Whittier, CA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-04-30
South Florida, FL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/2019, I filed complaint No. XXXX, with this office. After the complaint was filed, Mr. Copper provided some RESPA notices pertaining to the transfer of the loan.We want to be very clear that these notices were not provided by the lender until we filed the complaint with the CFPB. After the complaint, Mr. Cooper provided a mortgage statement to during the bankruptcy stay indicating to pay the amount of {$570.00} for the month of XX/XX/XXXX. Because we are in foreclosure, we contacted Mr. Cooper Bankruptcy department to confirm the amount of the payment. A representative stated that the amount was correct and to make the payment. On XX/XX/2019, Mr. Cooper processed the payment and deducted the same from our account. To our surprise, Mr. Copper lawyer XXXX XXXX filed a motion to schedule a sale date. The judge granted her motion and the court listed the property to be sold on XX/XX/2019. Mr. Cooper has engaged in Florida 's deceptive business practices. Mr Cooper made a verbal agreement with me over the phone to pay the amount indicated on the XX/XX/XXXX statement while taking our payment then placing the property for sale. When we contacted Mr. Copper, they are now changing their story and playing XXXX. The company now claim that they made a mistake by taken the payment and are sending the funds back??? What is this????. It is more then obvious the Mr. Cooper has acted in bad faith and i request that you sanction the company. We are also requesting that they honor our agreement and allow us to continue to make the payments. We are also requesting that they cancelled any future sale dates while we are making payments.
Company Response: Closed with explanation
2019-04-30
Liverpool, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/XXXX, Mr. Cooper called my partner and I about us qualifying for a lower mortgage payment and asked if he had our consent to run our credit for it. My partner told him that he did not and we would discuss it first. I noticed later that day that he did in fact pull our credit and it was a hard inquiry. We called him back and he stated he mistakenly pulled it. The hard inquiry was done without our consent and would like to have it removed.
Company Response: Closed with explanation
2019-04-30
East Rockaway, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have paid every dime needed to completely pay off our mortgage and the recording fee, however the lender, Nationstar d/b/a/ Mr. Cooper , is insisting that the payment must be made in one payment of {$1200.00}.
We owed {$580.00} in principal on XX/XX/XXXX. We paid {$600.00} on the XX/XX/XXXX in order to pay off the principal and any residual interest. Once the principal was paid, it was our intention to request a payoff quote and send in the remaining amount due. However, when we checked our account online, the {$600.00} payment sat in an unapplied account and the {$580.00} principal was still outstanding. We called Mr. Cooper and their representative told us to send in another {$690.00} in a cashier 's check to complete the payoff. We did that. Nothing happened.
We called Mr. Cooper again and were told that since the {$600.00} was not payment in full, it has been returned and that the full amount due must be received by XX/XX/XXXX. It's 2 weeks later and we have received nothing. By the time we receive it, the {$690.00} will be returned!!!
We owe {$1200.00}. We paid {$1200.00}. Why isn't my mtge paid??? By the way, Mr. Cooper never notified us of any problem until we called about the unapplied funds.
Company Response: Closed with explanation
2019-04-30
Edmond, OK
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am disputing Nationstar 's refusal to failure to credit my full payment to my mortgage loan account of {XXXX} XXXX as of the date of receipt of XX/XX/XXXX and refusal to apply an accepted payment of {$170000.00} required by my mortgage or apply the payment in the specified order of interest, principal, escrow, or other charges under the terms of the mortgage loan and applicable law, as seen in the attached account history dated XX/XX/XXXX, first noticed to Nationstar XX/XX/XXXX and then XX/XX/XXXX.
Nationstar only reflects in lines 78, 95 and 96 it received {$160000.00} from me that reflects inaccurate claims by Nationstar to the CRA 's that I am paying under a partial payment agreement, made a partial payment or that I am currently 180+ days past due at XXXX as of XX/XX/XXXX.
Nationstar has obtained a court order under the same note and mortgage for attorney 's fees, while refusing to comply with the same contracts material terms and is seeking to damage me for {$25000.00} not allowed under the contract while remaining in breach of the note and mortgage.
As well, the above stated refusals to comply with the note in section 3a and the mortgage, Nationstar is utilizing the misleading inaccurate account information in my mortgage loan 's account history to report that as of XX/XX/XXXX, I became 180+ days past due after becoming current on my loan, paying my XX/XX/XXXX payment as current, and paying off the loan 's balance in full XX/XX/XXXX.
XX/XX/XXXX, I emailed and faxed Nationstar 's Counsel a last dispute claiming these exact matters and am hoping this will resolve all currently ongoing breach of contract claims that are causing inaccurate credit reporting by Nationstar to the CRA 's repeatedly as I have documented from XX/XX/XXXX to current date.
Nationstar 's Counsel failed to deliver any response to me regarding my credit reporting complaint on or after XX/XX/XXXX.
Company Response: Closed with explanation
2019-04-29
Orlando, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation