NATIONSTAR MORTGAGE
Consumer Complaints
There are over 21508 complaints on file for NATIONSTAR MORTGAGE. Dated between 2019-12-11 and 2012-03-15.
Complaints Page 18
2019-09-05
Dayton, WY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Nationstar/DBA Mr. Cooper and their Predecessors have not sent Welcome and Good-bye letters when my mortgage changed ownership.
My loan originated on XX/XX/XXXX, with XXXX XXXX XXXX. According to the Pooling and Servicing Agreement, the loan was assigned to a XXXX XXXX Trust on XX/XX/XXXX. I did not receive a letter of notification by either XXXX XXXXXXXX XXXX or XXXX XXXX.
According to a recorded Assignment of Mortgage which took place on XX/XX/XXXX, the mortgage transferred ownership from XXXX XXXXXXXX XXXX to the same XXXX XXXX Trust. There appears to be a missing Assignment of Mortgage which should have taken place between XX/XX/XXXX and XX/XX/XXXX. If there is no such Assignment of Mortgage, XXXX XXXX XXXX would not have had the legal standing to transfer ownership back to the XXXX XXXX trust, since it was apparently already owned by XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I did not receive letter notifications from either XXXX XXXX XXXX or XXXX XXXX between the dates of XX/XX/XXXX and XX/XX/XXXX when these transfers of ownership should have taken place.
On XX/XX/XXXX, the mortgage was transferred from the XXXX XXXX trust to Nationstar Mortgage. Again, I received no letter notifications from either Nationstar or XXXX XXXX informing me of this transfer of ownership.
On XX/XX/XXXX, the mortgage was transferred from Nationstar Mortgage back to the same XXXX XXXX trust. Again, I received no letter notifications from either XXXX XXXX or Nationstar. Since XX/XX/XXXX, my mortgage has apparently changed ownership 4 times and possibly 5 times.
As specified in the Truth in Lending Act, the owners of my mortgage were required by law to inform me in writing of these ownership changes.
Truth in Lending Act, 15 U.S.C. 1641 ( g ) Liability of assignees states the following : ( g ) Notice of new creditor ( 1 ) In general In addition to other disclosures required by this subchapter, not later than 30 days after the date on which a mortgage loan is sold or otherwise transferred or assigned to a third party, the creditor that is the new owner or assignee of the debt shall notify the borrower in writing of such transfer, including ( A ) the identity, address, telephone number of the new creditor ; ( B ) the date of transfer ; ( C ) how to reach an agent or party having authority to act on behalf of the new creditor ; ( D ) the location of the place where transfer of ownership of the debt is recorded ; and ( E ) any other relevant information regarding the new creditor.
( 2 ) Definition : As used in this subsection, the term " mortgage loan '' means any consumer credit transaction that is secured by the principal dwelling of a consumer.
I have requested copies of these Welcome and Good-bye letters many times, but have never received them.
Company Response: Closed with explanation
2019-09-05
Boston, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, I submitted the second of two loss mitigation packages to Mr. Cooper f/k/a Nationstar Mortgage, showing that I had the income to qualify for a loan modification using 31 % of my gross monthly income. Despite my eligibility and financial qualifications for a loan modifications, Mr. Cooper issued a denial letter to me only six days later on XX/XX/XXXX, stating that XXXX XXXX XXXX, XXXX, the owner of my mortgage, does not allow loan modifications and therefore Mr. Cooper could not evaluate me for a loan modification. The XX/XX/XXXX letter constitute unfair and deceptive practices. This is because both statements referenced above are patently untrue and are made at my expense so that Mr. Cooper could unjustly enrich itself with foreclosure fees and XXXX XXXX XXXX, XXXX. could unjustly enrich itself with equity from my property. I know that XXXX XXXX does indeed offer loan modifications because 1 ) XXXX XXXX offers loan modifications in its Home Preservation Division and 2 ) it was required to do so under a settlement which Mr. Cooper reached with the Massachusetts Attorney Generals office which was recorded with the XXXX County Superior Court on XX/XX/XXXX. I have now submitted four loan modifications to Mr. Cooper and its predecessor, Nationstar mortgage, and am informed that I have an anticipated foreclosure on XX/XX/XXXX. I need the CFPB 's help to compel Mr. Cooper to approve my loan modification application. Please contact Mr. Cooper 's Office of the President and help me save my home.
Company Response: Closed with explanation
2019-09-05
Newark, DE
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-05
Mill Creek, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XXXX of XXXX I received my annual Tax and Interest statement from my mortgage company Mr Cooper XXXX XXXX XXXX XXXX. XXXX TX. XXXX Loan # XXXX I made every payment the entire year more than {$9000.00} dollars refund of over payment of interest was {$0.00} so I asked where did all the payments go. Till this day even after I spoke to them they have not given me and answer. Mr Cooper Mortgage Company said they would resolve this by XX/XX/XXXX, this has not happen. This is my second attempt in filing an complaint with this office and have not gotten an response ether.
Are there any consequences when mortgage company break the law?
Company Response: Closed with explanation
2019-09-04
Greensboro, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Mr. Cooper Mortgage company has received all my payments since XX/XX/2019. On XXXX I received a notification that say I did not make my payment for XXXX.
I contacted their costumer service and emailed them the copy of my electronic payment through XXXX XXXX XXXX. They didn't clear the records so I called again and they request I mailed a copy of my bank XXXX statement as a prove of payment. I emailed and mailed the copy of my XXXX Bank statements showing my payments cleared. Since no changes in my balanced were shown I called again and then they request a copy of my XXXX statement to prove the payment was not returned or decline. I sent the copy of my XXXX statement that proves my payments for XXXX and XXXX had cleared the bank and had been cashed by Mr. Cooper Mortgage company.
Then they say they need to make a phone call to the bank with me on the phone to prove the payments. I agree to this but the called has never been made by their representative. In the mean time I keep receiving mailing with late notice and no payment from Mr. Cooper company and threats to send my case to a collection agency.
I have been in contact with their Escalation Specialist Mr. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX ( XXXX ) XXXX, He has no been of any help.
I dont know what else to do to protect my credit record. I have done nothing wrong. Help!
You can contact me by phone or email if you need any documents.
Company Response: Closed with explanation
2019-09-04
Binghamton, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-04
Glenarden, MD
Trouble during payment process
Mortgage: Reverse mortgage
Complaint: we DO NOT want you to send this correspondence to the company that we are complaining about -- Champion/ Nationstar Reverse Mortgage. We do believe we are due damages. Champion/ Nationstar -- erroneous began foreclosure procedures on our property several times. They also added erroneous and extraneous fees to our bill. We would like to know how we can become a part of the class action lawsuit and take additional options. Please reach us at XXXX XXXX
Company Response: Closed with explanation
2019-09-04
West Harrison, NY
Problem with a credit reporting company's investigation into an existing problem
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-09-04
New Baltimore, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-04
Pico Rivera, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-09-04
Fort Worth, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-04
Library, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX i received a letter from Mr. Cooper Mortgage Company. I believe they changed their brand name, the company is known as Nationstar Mortgage LLC. The letter was to inform me that our mortgage was going to increase monthly by the amount of close to 3,000 dollars. The reason was because of an errant escrow payment they made of over {$27000.00} dollars to my local tax collector. I called to let them know of the obvious mistake and there was no one available to speak with. I mean literally someone on the phone told me there is no one to talk to about where these monies where spent and how a mistake could be made. I was told they'd look into and that was it. I'm still on the hook for a mortgage almost 3,000 dollars more than I usually pay every month. In 7-10 business days i would get a call back. But that's all they can do. They can provide no information on how the mistake was made and once the decision is made in 7-10 days they didn't have an answer to the next step if they don't make a change to the wildly incorrect amount or when the money would be returned.
Further. When we purchased our home we put down less than 20 % so were required to pay PMI amount until 5 years had passed or we achieved a balance owed of less than 80 % borrowed. We achieved that. When called to have the PMI removed it was told to me that i had to pay to have our house appraised in the amount of 400 to 700 dollars ( then couldn't tell me how much ) to assure the house has maintained value. That wasn't what we signed i kept the closing documents. She then told me on the phone that she was just going by a computer program not what our actual documents said. How does that even make sense?
This isn't the only time we have had serious issues with this company but definitely the most recent. I would strongly encourage anyone to steer clear of this company.
Company Response: Closed with explanation
2019-09-03
Chicago, IL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-09-03
Las Vegas, NV
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-09-03
Arlington, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-03
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan is with Mr. Cooper, here is my email to them.
I originally called XX/XX/XXXX to find out how you are calculating the rate as it appears you are overcharging me by .125 for the past several months. I was told that I would have an answer to my question in 7-10 business days. But prior to even getting the reason why I called out you needed to email me about auto pay. NOT NEEDED OR WARRANTED AT THAT TIME. I waited patiently till the 10th day and nothing. So I called XX/XX/XXXX, received XXXX this time and she said she would have an answer by Friday XX/XX/XXXX. Well she is no longer in the office so she didn't do her job of returning the phone call. I have a due date for my mortgage payment. The second I'm late you charge a fee, but first I receive incessant daily phone calls, which I get extra since I have two mortgages with you, till I make my payment. Where's your accountability? You're Mr. Cooper and you think you can just walk all over your clients? Don't have to respond but you can hound me for my money? I want to switch servicers as you don't seem to know how to figure my rate, where's my option for that? A costly refi that doesn't guarantee that I won't end back up here..
I need help getting an answer. If they are charging me an extra .125 then who else are they doing this too. Please look into Mr. Cooper and how they are calculating rates.
Company Response: Closed with explanation
2019-09-03
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have tried to receive help from Nationstar LLC a/k/a Mr. Cooper, but their process is confusing. It responded to a compliant I sent to the CFBP, but I indicated in my response to its answer that it was confusing and Nationstar LLC did offer any assistance or a clear evidence as to why it will not provide a loan modification nor other program to help. It told me to write to their representative. I have attached my letter to this complaint. However, I have written to their representative, XXXX XXXX, more than once, and I have not received a response to any of my correspondence.
Company Response: Closed with explanation
2019-09-03
Naugatuck, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-02
Burbank, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-31
Aubrey, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-31
WI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: My mortgage was a couple months behind in XX/XX/2019 when Nation Star mortgage took over my loan.
I called them to set up a payment arrangement. I was told that they can't do that, unless I pay the total about do.
They suggested to apply for modification loan.
So I agreed and started the process.
They told me I didn't need my cosigner information because she isn't a contributor to my loan. They keep repeating same issues incomplete application.
I summited everything I had for me and my partner.
On XX/XX/2019 I talked to a representative on the phone and emailed her back and forth.
At the end of XX/XX/XXXX I was served foreclosure papers. The hole time I was being reassured by a representative on this company that I was no where near forclouser.
I talk to a representative at least one to two times a week. It's been one miscommunications after another. I send repeatedly the papers they ask and repeatedly I get told no right information. I ask to speak to my single point of conduct. Doesn't happen I have not been able to make a single payment on my home all this time. It's now beginning of XX/XX/XXXX and I have had no results or resolution.
I have asked several supervisors at this company to review my phone calls. I have asked to speak with someone that actually knows what I need to send.
I have so many documents that I'm not sure exactly to send.
I have faced alot of documents to them I have expressed mailed paperwork to this company.
I get told they don't have it. If the papers dont have the account number on every page they throw it away. Or I get told they didn't receive it.
Where are all these documents then that has my personal information on it.
Thank you
Company Response: Closed with explanation
2019-08-30
Lowell, AR
Trouble during payment process
Mortgage: FHA mortgage
Complaint: The mortgage company Mr. Cooper dba Nationstar Mortgage bought my mortgage from XXXX XXXX in XXXX because I was paying bi-weekly. Ironically XXXX didn't sell off mortgages that were paid monthly. Since being with Mr. Cooper, they ran an escrow analysis and said I have an escrow shortage. The shortage is because my XXXX XXXX for PMI doubled in cost from last year. I have called them and was given a mortgage research number. However this company has the worst customer service. They will not respond to secure mail. They do not follow up when they say they will. I was told that they would contact me with the results of the mortgage research request. They have not responded. I have contacted a supervisor and she will not respond to my inquiries about why my PMI coverage doubled and meanwhile all of my payments have been on time. My mortgage balance is decreasing therefore the risk is decreasing. I could understand an increase in PMI if they had changed companies but that hasn't happened. Nor has there been increased risk of the mortgage not being paid. I was paying biweekly and when they took over the mortgage they made it impossible for me to pay biweekly. I called multiple times. I sent the forms in multiple times, and all times they failed to process the payments biweekly. After all, I would be paying down my mortgage faster and decreasing their profit. I can see why they wouldn't want me to pay it off fast. However, this PMI scam is terrible and they won't respond about it.
Company Response: Closed with explanation
2019-08-30
Gloucester City, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have several complaints regarding the entire process of my Mortgage Transaction. I Closed on my mortgage on XX/XX/2018. The mortgage closing process was very confusing and the cost was inaccurate. I had explained to my agent and the Lender, XXXX XXXX XXXX, that I wanted to pull out from the process because of the cost and that I was afraid I would not be able to make good on the all payments. I was six months XXXX at the time of the mortgage process and I informed the lender that, although I am working now I may be out on maternity leave and that I may not be able to go forward with the process and payment amount because income could possibly change. Also, the amount of fees being charged were extremely higher than what they originally led on at the overall cost of the loan. I wanted a lower costing home and I made the attempt to pull out of the process and go with another lender under different terms ( as I was never given XXXX options to choose my own lender ) I was told by my sales agent and the loan officer that the deal I was given was the best option for me ; that they were not making any money off of my loan but they in fact went an extra mile to get me approved. This is why I informed them that a home for a lower price would help the cost go down and that I wouldn't have to come out of my pocket as much ( in addition to being offered a grant to take out a loan with them to only tell me the first time home buyer grant was no longer an option ) The Lender also told told me I should be using there title company as the breakdown of the fees and cost were the lowest. The used the fact that my contract was had verbiage that I had to close within a certain amount of time or else I would lose my escrow deposit.
I ended up defaulting on my mortgage just five months after I had closed due to changes in income, then led to no income and me being terminated from my position while on a medical leave of absence. I am a victim of predatory lending because the lender knew I was not able to truly qualify for my home. I felt forced into a mortgage which and taken advantage of during a vulnerable state due to complication during my XXXX and having to move from a desperate situation I was faced with.
In addition, I am now in the process of a loan modification with Mr. Cooper, my loan servicer. I have complied with every request for all documentation that was required, but they have continued to allow proceedings with a sheriff sale date. When I contacted Mr. Cooper and their attorney 's office, to inform them of the notice from the sheriff 's office on my door, they told me that it was on hold and that the sheriff 's office probably didn't receive their notification that this should not proceed. I waited approximately five days to give it a little time before speaking with the county sheriff 's office regarding the sale date and I was told that no one had provided them with any request to adjournment or stop of the sale. I am now being giving mixed information and direction. It is to my understanding that during the process of a Loan Modification any foreclosure dates are supposed to be stopped.
I feel as though I have been forced into loan I was never able to afford and now that I am unable to resolve the missed payments, I am not being provided with a fair chance to resolve the matter. Please assist.
Company Response: Closed with explanation
2019-08-30
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Mr. Cooper DBA Nationstar Mortgage has placed my account in arrears for the XXXX mortgage payment that was paid to my previous mortgage company before the transfer date.
My mortgage was transferred to Mr. Cooper on XX/XX/2019. Subsequently, I received a letter on XX/XX/2019 from my current mortgage company at the time ( XXXX ) and from Mr. Cooper stating that I shall make my XXXX mortgage payment to XXXX if paying before the XX/XX/XXXX due date. I paid my XXXX mortgage payment and it was received by XXXX on XX/XX/2019. Mr. Cooper did not own my mortgage loan yet, but they have put me in arrears for my XXXX payment that was paid to XXXX as instructed. Now that I have made my XXXX mortgage payment to Mr. Cooper, they have applied it to XXXX and now I am arrears for XXXX. I contacted Mr. Cooper via phone on XX/XX/2019 and emailed documents that they requested which included : my bank statement showing that payment was debited, a letter from my bank showing they paid XXXX electronically through their billpay department, my XXXX statement showing payment was received by XXXX on XX/XX/XXXX, and the transfer letter showing I was instructed to make my XXXX payment to XXXX before XX/XX/XXXX. I followed up with Mr. Cooper via phone and email on XXXX XXXX and emailed them my next month 's bank statement as requested, showing that no payments were credited back to me. I followed up again on XX/XX/2019 via email, XXXX also reached out to them at the same time, and I filed a complaint with the XXXX and all correspondence has gone ignored. To date my account has still not been fixed and no one from Mr. Cooper has answered any of my emails, calls from XXXX, or replied to my XXXX complaint. I am extremely concerned that Mr. Cooper will report their own mistake to the credit bureaus which will leave derogatory marks on our credit.
Company Response: Closed with explanation
2019-08-30
Palmyra, MI
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Complaint: Are mortgage transferred to mr. Cooper also known as Nationstar in XXXX of 2019 we were not properly notified of the time of the transfer in XX/XX/2019 I received a phone call from mr. Cooper stating that I had a back balance owing and was I aware that our account and transfer. At that time I stated to them that I was not aware and that I wish to pay the amount up to date in full I was provided an amount and paid that day. I was done reported 30 days late to the credit bureau even though my payment after the transfer had fallen within the grace. I contacted them and submitted a dispute to which the updated the payments to on time only 30 days later to again report it as 30 days late I contacted mr. Cooper to inquire as to why I was 30 days late and they stated that I did not pay the XXXX payment on time I submitted a dispute on that which they did not update to on time since the ketchup payment in XXXX from the transfer I have made Regular monthly payments on time. I am trying to recuperate my credit after a devastating family situation and they should be more on top of things as far as when someone says I want to pay my account in full to provide them with the full amount due
Company Response: Closed with explanation