NATIONSTAR MORTGAGE
Consumer Complaints
There are over 21508 complaints on file for NATIONSTAR MORTGAGE. Dated between 2019-12-11 and 2012-03-15.
Complaints Page 16
2019-09-15
Ft Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I applied for a forbearance because I lost my job once I found a job I wanted to start making payments on my loan. When I called XX/XX/2019 to make a payment I was informed they could not accept payment while I was in forbearance for 6 months and to file a modification In XXXX. In XXXX when I tried to file for a modification they basically told me I wasnt qualified and that I need to pay them upfront {$16000.00} or more they would foreclose on my house after I tried to make payments before and they would except it in XXXX they excepted a payment in XXXX and I thought for modification so Im being told two different stories now in XXXX they wouldnt except my payment and now theyre saying in XXXX that theyre going to send me a demand letter I need help immediately.
Company Response: Closed with explanation
2019-09-14
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am in Ch XXXX bankruptcy, and the servicer refused the full XX/XX/2019 mortgage payment of {$1400.00} I made, and returned it to my bank on XX/XX/2019. Here is a timeline of events : On XX/XX/2019, I called Mr. Cooper ( the servicer ) because my XX/XX/2019 mortgage payment was refused, and I was instructed to call their counsel, XXXX XXXX XXXX. A few minutes later, I called XXXX XXXX XXXX and was told that XXXX payment was refused because my account status was mistakenly changed to active foreclosure in Mr. Coopers computer system. Following the phone call, I sent an email to XXXX XXXX XXXX confirming the conversation. A follow-up email was also sent to XXXX XXXX XXXX that included correspondence from my banks Bill Pay department regarding the returned mortgage payment.
During this time, XXXX XXXX XXXX was conducting an audit of my mortgage account. After conducting an audit of my mortgage account, they informed me on XX/XX/2019 that they had withdrawn their Notice of Intent filed on XX/XX/2019. That same day, I contacted Mr. Cooper to make mortgage payments for XX/XX/2019 and XX/XX/2019 and was told that my account status had to be updated in their system before payments are accepted again. I was also told that I would be sent a statement once my mortgage account status was fixed.XXXX XXXX XXXX filed another Notice of Intent on XX/XX/2019 while I was waiting for Mr. Cooper to fix my account status and accept payment from me again.
On XX/XX/2019, I received a mortgage statement dated XX/XX/2019 but it reflected an inaccurate balance of {$850000.00}. My monthly mortgage payments are {$1400.00}, so the correct amount due should be {$5600.00} for XXXX, XXXX, XXXX, and XXXX.
On XX/XX/2019, I filed a Response to XXXX XXXX XXXX most recent Notice of Intent ( they have filed and withdrawn 3 Notices of Intent within the last 6 months ), and the U.S. Bankruptcy Court for Maryland has scheduled a hearing for XX/XX/2019 to help me resolve my mortgage account issue.
On XX/XX/2019, I sent a payment of {$4200.00} for XXXX, XXXX, and XXXX mortgage payments. However, on XX/XX/2019 around XXXX EST, a customer service representative in Mr. Coopers bankruptcy department said that my account status was still not fixed so the payment may be returned. On XX/XX/2019, my mortgage payments for XXXX, XXXX, and XXXX were returned to my bank and stamped as refused.
Finally, in a Praecipe to the Circuit Court for XXXX. County, XXXX XXXX XXXX falsely claimed that the stay from foreclosure was recently lifted by the bankruptcy court and so foreclosure events will commence, but the stay is still in place according to the US Bankruptcy Court in XXXX. I subsequently sent a Notice of Error to Mr. Cooper, XXXX XXXX XXXX, and XXXX XXXX for refusing my payments and refusing to fix my account status.
Company Response: Closed with explanation
2019-09-14
Cocoa, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Closed with explanation
2019-09-13
Dayton, WY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I submitted a complaint on XX/XX/XXXX. The company was very quick to reply and create a Resolution Letter. However, the complaint is STILL NOT resolved. The complaint is regarding Nationstar/DBA Mr. Cooper and previous OWNERS of my mortgage who have not sent Welcome and Good-bye letters when my mortgage changed OWNERSHIP. My loan originated on XX/XX/XXXX, with XXXX XXXX XXXX. According to the Pooling and Servicing Agreement, the loan was ASSIGNED to a XXXX XXXX Trust on XX/XX/XXXX. I did not receive a letter of notification by either XXXX XXXX XXXX or XXXX XXXX. ( OWNERS ) According to a recorded ASSIGNMENT of Mortgage which took place on XX/XX/XXXX, the mortgage transferred OWNERSHIP from XXXX XXXX XXXX to the same XXXX XXXX Trust. There appears to be a missing ASSIGNMENT of Mortgage which should have taken place between XX/XX/XXXX and XX/XX/XXXX. If there is no such ASSIGNMENT of Mortgage, XXXX XXXX XXXX would not have had the legal standing to transfer OWNERSHIP back to the XXXX XXXX trust, since it was apparently already OWNED by XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I did not receive letter notifications from either XXXX XXXX XXXX or XXXX XXXX between the dates of XX/XX/XXXX and XX/XX/XXXX when these transfers of OWNERSHIP should have taken place. On XX/XX/XXXX, the mortgage was transferred from the XXXX XXXX XXXX to Nationstar Mortgage. Again, I received no letter notifications from either Nationstar or XXXX XXXX ( XXXX ) informing me of this transfer of OWNERSHIP. On XX/XX/XXXX, the mortgage was transferred from Nationstar Mortgage back to the same XXXX XXXX trust. Again, I received no letter notifications from either XXXX XXXX or Nationstar ( OWNERS ).
Since XX/XX/XXXX, my mortgage has apparently changed OWNERSHIP 4 times and possibly 5 times. As specified in the Truth in Lending Act, the OWNERS of my mortgage were required by law to inform me in writing of these OWNERSHIP changes. Truth in Lending Act, 15 U.S.C. 1641 ( g ) Liability of ASSIGNEES states the following : ( g ) Notice of new CREDITOR ( 1 ) In general In addition to other disclosures required by this subchapter, not later than 30 days after the date on which a mortgage loan is sold or otherwise transferred or ASSIGNED to a third party, the CREDITOR that is the new OWNER or ASSIGNEE of the debt shall notify the borrower in writing of such transfer, including ( A ) the identity, address, telephone number of the new CREDITOR ; ( B ) the date of transfer ; ( C ) how to reach an agent or party having authority to act on behalf of the new CREDITOR ; ( D ) the location of the place where transfer of ownership of the debt is recorded ; and ( E ) any other relevant information regarding the new CREDITOR. ( 2 ) Definition : As used in this subsection, the term " mortgage loan '' means any consumer credit transaction that is secured by the principal dwelling of a consumer.
I have requested copies of these Welcome and Good-bye letters many times, but have never received them. Nationstar/Mr. Cooper still has not addressed my complaint. I have received Welcome and Good-bye letters from the SERVICERS but NOT the OWNERS of my mortgage.
In the resolution letter, XXXX XXXX attempted to address this issue and provided copies of letters from SERVICERS. I requested copies of letters from the OWNERS of my MORTGAGE.
Truth in Lending Act, 15 U.S.C. 1641 ( g ) Liability of ASSIGNEES states requirements for OWNERS, ASSIGNEES, AND CREDITORS of the mortgage. It is the Truth in Lending Act, not the Truth in Servicing Act. I hope that I have made it clear that I have NEVER received Welcome or Good-bye letters from the OWNERS of my mortgage.
Thank you.
Company Response: Closed with explanation
2019-09-13
Denham Spgs, LA
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2019-09-13
Dalton, MN
Communication tactics
Debt collection: Mortgage debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-09-13
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-13
Boca Raton, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-13
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-12
Jacksonville, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-12
OK
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I have Mr. Cooper as my mortgage banker. I had no choice in picking them due to home mortgages being resold multiple times.
I have been making payments on time through ACH and have never been late or missed a payment.
On XX/XX/2019 there was *THEFT* of {$590.00} by Mr. Cooper by way of unauthorized direct debit to my account sending my account balance into below minimum levels.
When I followed up I was told by my bank that it came in with wrong account number but all other details matched hence it was applied to my account.
Called Mr. Cooper and was told that it was a mistake on their part without any explanation! Then after a long frustrating wait I was told that the transaction would be reversed in 24/48 hours. On XX/XX/XXXX when I logged into my account it showed as " Unapplied Funds ''!! Called Mr. Cooper again and I was told after a long wait that they have just sent it by wire!
I am suspecting Mr. Cooper to be indulging in organized crime by STEALING random amounts from their customers and then refunding to those who catch them. WHAT ABOUT THOSE WHO DO NOT CATCH IT?
**THIS COULD BE AND ORGANIZED CRIMINAL ACTIVITY BY MR. COOPER WHERE THEY ARE STEALING MONIES FROM THEIR CUSTOMERS AND INTEREST FROM CUSTOMERS WHO CATCH THEM** I would like FBI investigation into Mr. Cooper 's operations to ensure that this illegal criminal activity is stopped with appropriate punishment and penalties.
When a consumer makes a mistake these mortgage bankers pile on predatory fines and interests to push them into default and feed on them like vultures. In all fairness Mr. Cooper should be penalized proportionate to their income!
All customers of Mr. Cooper need to be notified of this and asked to check their accounts too,
Company Response: Closed with explanation
2019-09-12
Corpus Christi, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I lost my job back in XXXX of this year, I also have medical bills because of health issues, I asked Mr. cooper for a loan modification, they sent me paperwork to fill out, I filled it out and returned it, In XXXX I called to see how it was going, they said they never received it, they sent another packet, I filled it out and returned it. again never heard back from them until XXXX when I was getting behind on my payments, so again I had to ask how my application was going, then they tell me I had missing paperwork, even though ALL the paperwork was sent in the same time in the same packet. I mailed in the information again, a week later again half of what I sent in in the same envelope somehow disappeared, At this time I was told I had to put my loan number on every page. So I sent off for a third time the missing paperwork plus a new demand for a personal letter from me why I had no paystubs, for this I wrote the letter and faxed it from XXXX with a receipt that it was received by Mr. Cooper. Today I received a phone call from Mr. Cooper that my application was denied because of missing paperwork, paperwork I had sent three different times.
In addition to this, they have refused to accept partial payments, saying I needed to pay the full balance, then reporting me as being late when I could have probably kept current with partial payments, then another says yes I can make partial payments but they would go to an escrow account and not be placed on the books, then yet another call saying I was late on payments and that no i could make any payment at any time, My problems began two years ago after the hurricane when I was short on money because I had to fix my house to make it livable, I called Mr. Cooper and was told I was given a three month deferral, then in XXXX of 2018 I was told the agent shouldn't have told me that, that it was wrong, that Mr. Cooper does not do payment deferments, this was the first time I was given 90 days delinquent on my mortgage, Then I applied for a modification in 2018 Again I was told during the time of modification I did not have to make my payments until after the decision was made, that the payments would be put to the back of my mortgage, but they did not tell me it would also be reported as delinquent.
Every time I call and talk to Mr. cooper I am being told something different, that the person I talked to was incorrect, meanwhile my credit has been shattered by their " iNCORRECT '' information, and my mortgage payments have gone up almost 200.00 a month after my account was sold to Mr. Cooper, Before then I had a perfect payment history. During all this time I was never told refinancing my loan was an option, Only was told I could do a modification until two weeks ago I was asked why I hadn't done a refinance, I called Mr. cooper and they said I couldn't refinance now because I had late payments, " payments they wouldn't accept '' being partial payments and then possibly making another payment before 30 days past due, but now no other lender will refinance me because of Mr. Cooper and the way they do business, It almost seems they want me to default.
All of this is unacceptable, they losing my paperwork, giving me false information about payments, telling me I did not have to make payments and then placing me delinquent. This company has no business having a license when they can't even get on the same page, different agents contradicting the last agents, giving false and misleading statements that adversely hurt my credit, and now I can not even get a different company to take over a refinance because of the damage they have done to my credit. They are con artist and frauds, they say they will send me another packet ( FOURTH TIME ) for me to fill out, and I'm sure they will say again, part of it is missing Or will retaliate against me for having filed this complaint, they have never taken responsibility for the false and misleading information they have given me, only " im sorry, they were incorrect '' I have to believe I'm not the only person whos lives and credit they are destroying with their inconsistent information.
They also say this is an FFH loan, but no other lender is able to find it as such
Company Response: Closed with explanation
2019-09-11
Rncho Domingz, CA
Closing on a mortgage
Mortgage: Reverse mortgage
Complaint: Greetings CFPB, I am contacting the Bureau in regards to a Reverse Mortgage on my mothers house I inherited in 2016, when I obtained financing my financial officer made me aware of a monthly charge on the Champion Mortgage statements called a Service Fee Set Aside, after he submitted several inquiries regarding this charge with no response from Champion Mortgage before closing, he advised it appears this amount was never exhausted and the balance was not deducted from the final pay off amount and felt they owed me the un-used balance.
I would like to also advise Champion Mortgage from day one of advising Champion Mortgage of my Mothers death Champion Mortgage demanded the debt to be paid immediately or to surrender the property, I found very little information regarding dealing with this issue or my rights with a Reverse Mortgage Company, I did find that congress had passed a bill that the Reverse Mortgage Companies must give one year to settle an estate before taking action, upon advising Champion Mortgage of this information they advised me they would give me four extensions each three months in duration.
As you can see in the Notice of default letters they sent me, they offer several options but never inform me of my right to one year to settle the estate before I have to choose one of their options.
Can you please help me find out if Service Fee Set Aside is a legitimate fee and if they owe me a refund for the un-used amount.
Kindest Regards, XXXX XXXX.
Company Response: Closed with explanation
2019-09-11
Claremont, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-11
Leeton, UT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Nationstar Mortgage # XXXX is reporting a foreclosure I no longer owe. This is past the statute in WA and I do not legally owe the debt anymore and this account should be removed off of my credit.
Company Response: Closed with explanation
2019-09-11
Sanford, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-11
Bellaire, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Nationstar /dba `` Mr Cooper '' in XXXX , TX , is the servicer on our mortgage, passed to him by XXXX a couple of years ago when XXXX got out of the mortgage business. When the mortgage changed servicers, we received letters from XXXX and Mr Cooper, both stating that nothing else will change other than who collects our mortgage loan payments. This statement held true until a couple weeks ago -- Mr Cooper has unexpectantly raised our monthly payment from {$1000.00} to {$3800.00} effective XX/XX/2019! Our HARP loan ( investor XXXX XXXX ) was based on our social security income which is less than the new monthly payment and Mr Cooper has been informed of this and that we can not pay the new amount. We have a Tax Deferral - Over XXXX - Homestead Exemption officially issued by our county on our homestead. It allows a homeowner age XXXX or over or XXXX, to defer ( postpone ) paying delinquent property taxes on a homestead for as long as you own it and live in it. After you leave the house or die, the delinquent taxes plus interest ( currently 5 % ) become due within 180 days. The deferral applies to delinquent property taxes for all of the taxing units that tax the home, ( three for us - county, school, and water ). Since we had sold our old house and applied a large down payment in this house, we were allowed to handle our own property taxes. Our equity is estimated by Mr Cooper to be {$230000.00} which is {$59000.00} more than the {$170000.00} payoff of our loan ; therefore, the risk is extremely low for the investor. XXXX and Mr Cooper set precedence on our account since both previously accepted the tax deferral and we would furnish them annual updated tax statements from the three agencies ( total {$22000.00} for XXXX ), however, this year we are faced with Mr. Cooper 's shenanigans. He took it upon himself to set up an escrow on our account ( Mr Cooper employees pointed to the outsourcing company in California named " XXXX '' ) to pay the {$22000.00} plus added another {$11000.00}???? and prorated it over 12 months into our house payments. I have kept a record of dates, phone calls, emails, etc. with names and responses from Mr Cooper 's reps. if needed. We have been given such a runaround transferring us from one person to another, putting us on hold for long periods of time, saying they will get back to us but don't. When this happens with such a serious issue that we have, it's hard to keep from thinking that Mr Cooper is out to steal our house from us. The communication within this company is just terrible! We just got their response letter on XX/XX/2019 to our research request emails we sent asking for expedited research regarding this issue. The letter came from Mr Cooper at the XXXX, CA ( " XXXX '' location ) address. This is an example of what we have been dealing with : ( This is their research reply from the last email I sent after we got the big escrow statement with our payment raised to almost {$3900.00} a month ) - " We have received your response to our request for valid proof of property tax payment and we have confirmed and verified that the property taxes and/or assessments are now current. '' " Thank you for your assistance in resolving this matter. '' We are so exhausted from dealing with them since ABSOLUTELY NOTHING HAS BEEN RESOLVED! We have complied with what Mr Cooper Customer " Reps '' who " represent '' Mr Cooper have advised us to do ( e.g., ask the taxing authorities to send the money back, make sure each authority have us as " Tax Deferred '' on their system, send emails, etc ). We have gone from the Appraisal Office to each taxing authority and back again -- They are very agreeable and want to help. But when we called Mr Cooper to tell them they will give their money back, they had yet another excuse. We are just tired and don't know what else to do other than go outside Mr Cooper for help since they sure haven't eased our fear in any way.
We may be over XXXX but we still have our thinking ability. I have over 40 years industry experience -- I am a retired XXXX and XXXX XXXX XXXX. With very little time spent researching Mr Cooper on the internet, I am exhausted from reading thousands of complaints about this company! By the way, Mr Cooper is not a person - According to the internet, he is just a bowtie-wearing avatar.
Company Response: Closed with explanation
2019-09-11
OH
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: My mother XXXX XXXX XXXX whom is a XXXX year old widow on a fixed income of SSI had her monthly mortgage payments of {$600.00} to Mr Cooper account number XXXX auto withdrawn monthly and has not missed any payments since XXXX. On XX/XX/XXXX I received a letter from Mr Cooper advising that the payment for XXXX was missed. I then called the bank and found out that as of XX/XX/XXXX Mr Cooper was deducting XXXX from her account for XXXX, XXXX and XXXX after calling Mr Cooper on XX/XX/XXXX I was told by XXXX that they would look into this and call me back. I received a call back advising that the reason for the increase was due to the property taxes increasing over {$5000.00}! We never received ANY type of correspondence advising of this increase from Mr. Cooper. I then called the county and the taxes have not increased I am attaching the county tax record as you can clearly see taxes for XXXX were XXXX for the year and XXXX was XXXX for the year. This is NOT a XXXX increase as explained by Mr. Cooper. Mr Cooper then advised that they could spread the payment out over 24 months to bring the payment down to XXXX effective XX/XX/XXXX. This excessive payment of XXXX caused a financial debacle for my mom whom gets a little over XXXX each month SSI. Mr Cooper did refund the 5 overdraft payments but they took XXXX for the month of XXXX and XXXX and now she is 30 behind on the mortgage as a result of this issue. She has paid XXXX but now owes for XXXX and we are in XXXX. This is very disheartening as the home she lives in worth less than 30,000 due to the deteriorating neighborhood in which she resides. I have my home listed as the mailing address so that I can keep tabs on the finances and assist her as needed. I am also able to speak on her behalf with Mr. Cooper. I feel as though she should have been notified as Mr Cooper emails me all correspondence yet NOTHING was said about the increase in escrows. I feel this is unfair and deceptive practice and Mr. Cooper should be held accountable as now she has lates on her mortgage through no fault of her own. Please look into this as she is currently on a balloon payment with Mr. Cooper through mitigation she had completed prior to the roll out of TRID in XXXX and had not had a late payment since the mitigation. I feel she should be credited all payments from XXXX through present so that she can get financially back on her feet. All representatives from Mr CoopeXXXX were nice and understanding but this does not excuse the fact that the company policy needs to be revamped when advising consumers of increases in their payments. Thank you for your time and consideration XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2019-09-10
Foothill Ranch, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have had a loan on my townhome since XX/XX/1989. It was sold to Nationstar which became Mr. Cooper. I had a 10 year fixed interest only loan that went to an adjustable amortized rate after that. It also recalculated to a 20 year term. My payment seems high though.
I have a 2.25 margin on an XXXX district COF. When I look at the XXXX district plus my margin and amortize for 20 years the payment should be lower. I'm trying to figure out how they are calculating.
I tried to call Mr. Cooper ( Nationstar ) customer service but they didn't know what I was talking about. She said she'd transfer me to the refinance department. I don't want to refinance. The phone line disconnected anyway.
I want to get in touch with someone there who knows how they are calculating my payment. Obviously a lot of people could be in the same boat as me. If they've been over charging for years this could add up to a lot.
Company Response: Closed with explanation
2019-09-10
Point Arena Air Force Statio, CA
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2019-09-10
Montgomery, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-10
KY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I would like to request you look into NationStar LLC dba Mr. Cooper 's policy of cancelling private mortgage insurance. Even when there is no penalty for paying ahead on a mortgage they refuse to cancel the premium mortgage insurance until the scheduled amortization rate where it reaches 78 %.
Don't they have to automatically cancel it when that LTV is reached, regardless of when? Instead they say on their website that you can not move up the date at all without a request and an appraisal. And not just for 80 % but the 78 %.
Aren't they legally obligated to cancel the pmi as soon as 78 % LTT is reached regardless of it is earlier than scheduled with the length of the loan? There is no penalty on my mortgage for paying ahead so why should we have to pay for an appraisal even when reaching 78 %?
Here is the direct statement from their website : https : //www.mrcooper.com/XXXX HOW DO I REMOVE PRIVATE MORTGAGE INSURANCE ( PMI )?
... .Note that this projected date for automatic cancellation is fixed and cant be moved up. However, if you believe your loan qualifies for PMI cancellation before the projected date, you can submit a cancellation request.
You need at least 20 % equity in your home to request cancellation, and some other conditions may apply. Here are the main ones : Your loan must be current.
In the last twelve months, you cant have been more than thirty days late on any payment.
In the last twenty-four months, you cant have been more than sixty days late on any payment.
We may need to order a professional appraisal of your property to verify its current value. The appraisal needs to happen within ninety days of your PMI cancellation request.
To discuss your specific requirements for requesting PMI cancellation, please contact us.
You can send PMI cancellation requests to : Mr. Cooper Attn : Escrow Research XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Cancellation requests by mail must include an explicit request to cancel PMI, your loan number, the date, and the signatures of all borrowers.
....
I am currently at 80 % with my loan and was considering whether to have an appraisal done or just continue paying down the loan when I found this out. To add further insult to injury of requiring an appraisal, they keep contacting me about the possibility of canceling PMI ( that is apparently the only way I can get out of it ).
They also send me multiple marketing pieces a month about how much my property is worth now and how I should refinance. If they are so sure the value has gone up why won't they cancel the pmi then?
I never chose this company as my mortgage company. They simply bought my mortgage after a few short months with my original mortgage company. It is my understanding this is not the practice of other mortgage companies.
Please let me know if they can legally withhold canceling the PMI once the LTV reaches 78 % simply because it was ahead of the original amortization schedule and if, we the consumers, who are trapped in this contractual relationship have any further recourse than paying hundreds of dollars to their cronies to be able to get something dropped that should be done automatically.
Thank you, XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2019-09-10
Atl, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-09-10
Belle Haven, VA
Struggling to pay mortgage
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2019-09-10
Norwalk, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Re : Loan XXXX Address : XXXX XXXX XXXX XXXX XXXX, Ca XXXX To All Concerned ; I am the current owner of XXXX XXXX XXXX XXXX, XXXX Ca XXXX ( The Subject Property ) mentioned above. I have incurred substantial financial losses in an effort to cure my mortgage debt. The purpose of this letter is to inform the [ bank ] and initiate a dialogue, seeking remedy for excess fees I incurred as a result of the Banks error. The financial losses I am seeking to remedy, initiated during my Bankruptcy filing which was extended due to the banks error. Please rest assured I am not implying intentional error on the [ Banks ] part, rather it is my fiduciary responsibility to attempt to redeem what I am sure you will find is a fair claim. The details of my claim are listed below : - XX/XX/XXXX, I took ownership of the property and dealt with Nationstar. Exhibit 1 I have been involved in a Chapter XXXX Reorganization, and this property was included in the filing.
- XX/XX/XXXX- I was ordered to make payments to XXXX XXXX for this mortgage. The payments were sent as directed and addressed in the Court Order. XXXX XXXX, returned the checks uncashed. Exhibit 2 After several attempts to pay, XXXX XXXX asked that I please STOP sending payments and stated they would help clarify the correct address and payee. Mr. Cooper was the new servicer, but their agents refused to acknowledge me as the property owner, thus refusing to give me access to the account. Exhibit 3 I have made several attempts to rectify this. However, until this day, Mr. Cooper does NOT acknowledge my ownership of the property. Exhibit 4 - XX/XX/XXXX- The property went through an extensive remodel, in preparation for sale once the Court confirmed the Chapter XXXX reorganization. Monies for repairs and remodel are still owed to the contractor who is expecting to be paid through Escrow. Exhibit 5. The property was in poor condition at the onset of the Bankruptcy Filing, see appraisals. In order to make the property more marketable, repairs and upgrades were very necessary. The equity that was gained due to these repairs have been negated by the extra costs incurred.
- XX/XX/XXXX- Mr. Coopers ( XXXX XXXX ) attorney filed a Motion with the Court, requesting a Dismissal of my case given the lack of payment to them. Even though I had documented that the payments were sent but returned by the XXXX XXXX. In turn, the judge converted my case to a Chapter XXXX Liquidation. Exhibit 6 - XX/XX/XXXX, Prior to XXXX XXXX opposition, a unit in the subject property had remained vacant, making it more appealing and salable, at the conclusion of the Chapter XXXX. Once the Filing was Converted to a Chapter XXXX, with the sale no longer an option, I rented out that unit to a young family with a XXXX child. I am now liable to pay Relocation of {$17000.00}, to that family in order to vacate the unit and sell the property. Exhibit 7. Had XXXX XXXX not filed the opposition, I would have sold the property with a vacant unit and achieved a better financial result.
- XX/XX/XXXX- During the Chapter XXXX process, the Chapter XXXX Trustee attempted to Extort me for a large amount of money while perjuring himself. Charges have been filed against him. Currently the Department of Justice, the US Trustees Office and the Ca State Bar Association are investigating the matter. He took over the XXXX Property and collected the rents in the amount of {$15000.00}. Exhibit 8. The Trustee demanded an excessive settlement payment from me in order to allow me to keep my properties.
- XX/XX/XXXX- The case has been re-converted to a Chapter XXXX. I incurred approximately {$24000.00} in additional Legal Fees directly related to the delay caused by XXXX XXXX opposition to my filing. Exhibit 9 Your attorney can confirm that {$54000.00}, via Cashiers Check, was paid to Mr. Cooper in court bringing my mortgage current. The past due balance was demanded and paid despite the fact that I was NOT allowed to collect rents.
- XX/XX/XXXX, At the present time, I would like to sell off the property and pay my debts incurred. The Lawyer is expecting the balance of his fees due to be paid through Escrow, and the contractor will need to be paid for the services provided. In addition, tenants are expecting their relocation monies. I just want to walk away from this property and recover some of my losses.
Company Response: Closed with explanation