Medical Business Bureau

2015-12-17

Downers Grove, IL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-23

Otis, CO

False statements or representation

Debt collection: Medical

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-11-06

San Antonio, TX

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Complaint: On XXXX/XXXX/15 I requested XXXX provide validation for {$500.00} debt being reported to credit bureaus. On XXXX/XXXX/15 XXXX responded, but did not provide sufficient evidence.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-26

Jupiter, FL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt resulted from identity theft
Complaint: In XXXX of 2012 my identification mainly my social security card and Florida ID card was lost or stolen from my handbag and a sequence of accounts were open and checks cashed in my name. As soon as this was realized, I filed a police report ( see attached ). This account is unknown and was not opened by me.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-19

North Hollywood, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: I check to my credit report and see mbb I have reached out to them several times and yet to hear back from them. I reached out to the credit bureaus and they say to contact them directly. my credit is being affected by something that is not mine.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-13

Kissimmee, FL

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-08

Charleston, SC

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-07

NJ

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: this bill was to go through my health insurance. I contacted the company MANY times with NO response.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-09-21

Chicago, IL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-09-16

Beyersville, TX

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: I have resided in my home for over seven years and have not relocated. My credit report reflects that i have outstanding medical bills in which I have never received any validation of the debt, explanation of benefits or the option to resolve the debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-09-16

Beyersville, TX

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: I did not receive corresponding documentation pertaining to what i owe or why I owe. Please provide the EOB date of services, medical bill charges, what was covered, how much money the insurer considers to be reasonable and customary, the amount that went towards your deductible, copay and how much money you might be responsible for. I have NEVER received any phone calls, emails, letters ( certified or regular ). I have XXXX people in the city of XXXX as well as XXXX, Texas with my name. I have continued to receive phone calls pertaining to him. I am not him. I am a XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-09-14

Beyersville, TX

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: My first time seeing outstanding medical " bills '' was on my credit report from a company called Medical Service XXXX in the amount of {$6800.00}. When I sent Medical Service XXXX a validation of debt letter ; they replied with only {$3600.00} all of medical bills that are covered by XXXX and XXXX for my children and XXXX small bills that were paid by my insurance company and my deductible. When I provided proof and ask them to respond with a verification of this debt to be valid and true in 30 days, there has been no reply. The company can not validate this debt because it does n't exist. I 'm requesting these billing be removed from my credit report.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-09-08

Houston, TX

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-08

Houston, TX

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-09-03

Kingstree, SC

Communication tactics

Debt collection: Medical

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-26

Chicago, IL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-08-26

Austin, TX

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Complaint: I mailed a letter to Medical Business Bureau in XXXX disputing these accounts and demanding legal validation. Not only dod I never receive a response but I see a new account on my current credit report I knew nothing about.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-12

Bda Figueroa, PR

Taking/threatening an illegal action

Debt collection: Medical

Attempted to/Collected exempt funds
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-08-05

Austin, TX

Improper contact or sharing of info

Debt collection: Medical

Talked to a third party about my debt
Complaint: I was contacted on XXXX/XXXX/2014 by the Medical Business Bureau ( MBB ), a debt collections agency, and was told that I owed a hospital bill for an ER visit to XXXX XXXX 's XXXX XXXX XXXX in XXXX TX for the date of XXXX/XXXX/2014. I was told by MBB that my insurance at the time, XXXX, paid {$110.00} towards this amount and the remaining balance ( {$700.00} ) was my responsibility. When I asked for a bill listing each charge, MBB could not provide it to me and said I should have already received the bill from XXXX XXXX XXXX, the medical billing company that handled separate charges for the ER visit on XXXX/XXXX/2014. When I contacted XXXX XXXX XXXX, they said that the address they received from XXXX XXXX 's XXXX XXXX XXXX, and the address that they sent their separate billing charges to, was also XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, Tx, XXXX. Still, I must stress that I had not lived at this address for 2 years at the date of service, but they still forwarded the bill to the outdated address. The debt was then sold by XXXX XXXX XXXX to MBB who then contacted me by phone to collect the debt. The amount of the debt XXXX XXXX XXXX said that I owed was {$440.00}, but when they sent my debt to collections ( MBB ), MBB said that I owed {$700.00}. How could I owe MBB {$260.00} more than the debt that XXXX XXXX XXXX said I owed? Was MBB charging interest on the debt that they collected from XXXX XXXX XXXX? I contacted XXXX XXXX 's XXXX XXXX XXXX and they admitted that they forwarded the bill to an outdated address. I asked XXXX XXXX 's XXXX XXXX XXXX why they did not contact me by phone, mail, or email to confirm my address for the bill. I know at the date of service that I gave XXXX XXXX 's XXXX XXXX XXXX my most current address, XXXX XXXX XXXX . XXXX . XXXX, XXXX, Tx, XXXX. For some reason, XXXX XXXX 's XXXX XXXX XXXX had XXXX XXXX XXXX. XXXX . XXXX XXXX Tx XXXX on file for my guarantor, my father. When they did the billing for the XXXX/XXXX/14 visit, they sent the bill to an outdated address. This amount in question ( {$700.00} ) should have never gone to a collections agency. I am beyond upset with XXXX XXXX 's XXXX XXXX XXXX for billing me to an outdated address and also upset with XXXX XXXX XXXX for billing to the same outdated address. I have already contacted MBB through a complaint with the XXXX and they are issuing me a refund and closing my account with them, but I am submitting this complaint to make other people aware of the medical billing errors that XXXX XXXX 's XXXX XXXX XXXX and XXXX XXXX XXXX made. A billing error that has caused me months of stress, frustration, and numerous calls of harrassment from MBB to collect this debt. I will not use XXXX XXXX 's XXXX XXXX XXXX XXXX or any affiliate again in the future. I will also post to every consumer protection agency I can about the serious inconvenience that I have had to deal with for the past year.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-08-04

Jacksonville, FL

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-06-30

Austin, TX

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-27

Neptune, NJ

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-06-25

Oxford, GA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: This company continues to report on my credit report after I sent them a letter telling them that this account was not mine and I have no idea what it is or who it belongs to! I asked for proof of a signed contract, I asked for a license to collect in my state, I asked for copies of all information referenced for this debt and still to date, I have not received anything but harassment from this company! THIS IS NOT MY DEBT! I WANT THIS ACCOUNT REMOVED FROM MY CREDIT REPORT AND THIS COMPANY TO STOP CONTACTING ME IMMEDIATELY!
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: No Timely Response

2015-05-28

Greer, SC

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-05-27

Hinsdale, IL

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Complaint: I have received several collection calls from Medical Business Bureau ( " MBB '' ), alleging that I owe {$150.00} for medical services rendered on XX/XX/XXXX. The most recent call was on Monday, XX/XX/XXXX. According to MBB 's representative, this debt is associated for the medical services of XXXX XXXX XXXX. I have called the doctor 's office, but they do not have a record of services rendered. In fact, the office claims that the doctor was not with the practice in XXXX. I have requested a verification of debt from MBB, but they have not produced one. I expressed all my concerns to MBB representatives, but they do not have answers, nor do they care. MBB is, however, reporting negative information on my credit reports, which is impeding my ability to obtain credit. MBB is also not following the requirements of the FDCPA. I never received notice of the debt as required by 15 USC 1692g. On Tuesday, XX/XX/XXXX, I faxed a dispute and requested a verification of the debt -- that letter is attached. MBB has failed to produce anything in response. But the phone calls have stopped -- perhaps because the proof does not exist. I am requesting that MBB cease all collection efforts and remove any negative information from my credit reports. I would like confirmation that this information has been removed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response