McCarthy, Burgess Wolff, Inc.

2015-09-04

CT

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Complaint: The collector has called several times per day and left messages for approximately one week. On XXXX/XXXX/2015 they called my wife 's cell phone, she asked for the debtor 's name and they refused to tell her. Today I called back and left a message, soon after the collector called me back. At that time he refused to tell me who I owed the debt to until I gave him more personal information. I refused and said who do I owe the debt to and he refused to tell me. To date we have not received any validation notice as required by law.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-24

Onekama, MI

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: My business was an advertiser with XXXX, the phone directory. In 2014 I was promised by XXXX representatives from XXXX that I would be able to submit complete, " camera ready '' art for a revised ad. This was in response to my adamant position that I would NOT continue my advertising if I had to keep the current ad. Both representatives, first a woman and then a man as verification promised me that I would have until the following Friday to submit changes and that she would contact me for those changes. That Friday happened to be the day the book started printing. I did not get to change the ad as I was promised. The verbal agreement, the verbal contract entered into with me by both of XXXX 's representatives was breached by XXXX. I fought with XXXX directly for over a year to resolve the charges but they turned the collections of these clearly illegitimate charges over to McCarthy , Burgess & Wolff, ( hereafter MB & W ) of XXXX XXXX XXXX, XXXX, XXXX XXXX, to harass me. A representative of MB & W tried alleging that I was subject to the auto-renew portion of their terms and conditions. Terms and conditions that are not made available until AFTER the contract can not be cancelled. The provision being cited in those terms and conditions is the Auto-Renew clause. A clause that is nearly impossible to exercise the cancellation provisions of. A notice to cancel is required to be sent to a special administrator, at a special address. An address that is like a shell game, constantly changing and no honest answer would ever be given to an advertiser wishing to send a cancellation notice as provided for in the Auto-Renew clause. I know, I tried and I was lied to. Later editions of the terms and conditions listed the address as the address on the advertising documents. An address that changed periodically and it seemed with each mailing. The only substantiation the MB & W has ever alleged was " eProof. '' XXXX uses a highly suspect and corrupted " voice verify '' process where they are the sole possessors and editors of the recorded conversations between their dishonest representatives and the advertising victims. XXXX & MB & W have both refused to provide transcripts of the entirety of the conversations with the XXXX representatives since the audio played to me over the telephone only had the female Representative 's voice audible and where the advertising client 's ( my ) response should have been was just dead air. This matter had never been legitimate and the XXXX parties to the collection efforts to get me to pay the illegitimate charges have never made any attempt to provide any documentation that legitimizes the charges. Now MB & W has resorted to using robocalls from a telephone number out of XXXX to mask their true identities. They expect me to make a toll call to them to further fight their efforts to collect for illegitimate charges that are due to their client 's representatives ' lies. This is NOT a matter of the auto-renew clause that is nearly impossible to terminate due to no honest answer ever being given regarding what address is correct to send the cancellation notice letter to. This is an issue of breach of contract on the part of XXXX 's representatives. XXXX representatives verified a date up until which I could submit ready-for-the-printer ad artwork. Even if I had not relied on the dishonest representative to contact me, if I had contacted them, the book was already printing on the final day I was told. So the simple fact is, XXXX 's representatives made a promise that they KNEW could not be kept. And I am being harassed to pay for their lies. There is a tiny portion of the alleged debt that is legitimate and I have agreed to pay that, with conditions. But no discussion is possible except to simply pay the full, illegitimate amount demanded. And since it is illegitimate, I refuse.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Patterson, MD

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I have no received and disputed this debt XXXX times from XXXX. Every time I ask for verification of the debt, they have just stopped calling. The latest debt collector, however, did provide a verification but it has no detail at all so I ca n't figure out what the charges are for. I had a XXXX account at that address but everything was paid in full when I moved. Now the item has been reported to my credit report despite my continued disputing of the debt. And despite requesting to only be contacted in writing, they continue to call about this debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-07-20

MO

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Called after sent written cease of comm
Complaint: I bought some pens and when I paid my check bounced. I have asked repeatedly for the original check back ( my bank does not have it ) as I do not want to pay again and have the first check deposited again. These requests have been in writing. The pen company sent my bill to McCarthy , Burgess & Wolff , Inc. Ref # : XXXX. I sent them the attached email telling them not to call me. They just called from a blocked number. I told them I sent them a notice to not call me and she said she did not get it. It was received and they replied to the email, I have attached both. I offered to return the unused portion of the pens for a full refund which I will be happy to do.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2015-07-02

Beach, VA

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Talked to a third party about my debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-27

Bend, OR

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-26

Harrisburg, PA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Complaint: I have receiving a pre-recorded message of a women voice debt collection agency on from XXXX XXXX with a account that is not mine. I believe I still have an account with which I was making payments, but due to hardship in 2013, I did n't have the money to continue payments. Now, I 'm on a fixed income. They keep calling but do n't say for who it is for. Please can your agency help!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-26

NJ

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: For the XXXX time, McCarthy Burgess & Wolff is attempting to collect a debt on behalf of the XXXX XXXX XXXX that I do not owe.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-25

Slidell, LA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-24

Reidsville, NC

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: Yes Timely Response

2015-06-19

Santa Monica, CA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Disputed: No Timely Response

2015-06-05

Ft Lauderdale, FL

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Complaint: I am unaware of this debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-06-01

Annapolis, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-05-21

Windermere, FL

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-05-15

Co Spgs, CO

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-05-08

Winston Salem, NC

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-04-23

NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: For the last seven years I was in foster care. Last summer at XXXX years old I signed myself out and was forced to stay with my estranged father and stepmother. This was out of financial necessity. I was told that we were going to XXXX store for a family plan. I assumed that it would be in either my father or my stepmothers name. When signing the contract for XXXX I was told that it was for just my phone. Instead I was signing a contract for XXXX smart phones. I did not realize this until about a month later when I got the bill. Any attempts that I made to rectify the situation failed. The other people in the contract refused to help pay the debt and let their phones default. I was nave and had no idea how to fix the situation. I did not want to ruin my credit so I called XXXX and made payment arrangements for a bill over {$2000.00}. I recently lost my job and was unable to make a payment and XXXX sent my account into collections. XXXX refused to negotiate and I do not feel that is my responsibility to pay the full debt. I feel that XXXX was negligent in that the XXXX representative at the store did not explain to me what I was signing and did not contradict what my father had told me. I feel that I was taking advantage of.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-04-06

Carver, OR

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-03-24

Crystal, MN

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Disputed: No Timely Response

2015-03-24

Cocoa, FL

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: Our company tried XXXX XXXX, XXXX and decided in XXXX 2014 that we did not want to use their services. All communication from XXXX XXXX, XXXX was through email so we emailed them stating that we did not want to continue their services and we also called them by phone and stated such. We have emails that show we cancelled and we never turned the services back on. XXXX XXXX XXXX has tried to collect money from us for services we did not receive and have now turned us over to a collection agency. We were turned over to a collection agency after we disputed the charges by email, by phone and by a written letter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-03-20

Manhattan, NY

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-03-19

Anaheim, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-03-18

Blue Hill, AR

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2015-03-11

Mc Farland, WI

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-02

Washington, DC

False statements or representation

Debt collection: Payday loan

Impersonated an attorney or official
Company Response: Closed with explanation

Disputed: No Timely Response