HSBC NORTH AMERICA HOLDINGS INC

2015-07-31

IL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt was discharged in bankruptcy
Complaint: A man named XXXX keeps calling me from XXXX XXXX XXXX XXXX XXXX in XXXX New York. They use several phone numbers and change them frequently, but the most current XXXX is XXXX. They started contacting me last year about an HSBC credit card debt that was discharged in bankruptcy in XXXX 2011. However, they are VERY rude, XXXX threatens me with legal action, tries to intimidate me, and has even verbally attacked me on the phone. I even had to change my phone number and they STILL keep calling.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-31

Flushing, NY

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-30

Seattle, WA

Making/receiving payments, sending money

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-30

E Farmingdale, NY

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-30

Indianapolis, IN

Improper contact or sharing of info

Debt collection: Credit card

Talked to a third party about my debt
Complaint: Debt Collector reporting false information on Credit Report. First Date of Delinquency as XXXX, XXXX dated of delinquency was XXXX, will not put account into closed status causing monthly continual reporting on credit report, also reporting as XXXX XXXX XXXX, false representation. On XXXX report reporting terms which is against regulation for collection agency. Attempts by myself to obtain verification of all information have gone unresponded to. Dispustes thru Credit Reporting Agencies have verified false infomation. contacted HSBC original creditor they will not tell me anything saying pra owns debt now, and that they can not verify debt. i dont know how credit agencies are verifying this then, my only thought is pra is verifying for hsbc. XXXX deleted XXXX lines off my report stating information was not valid.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-30

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Peabody, MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-29

Hinkley, CA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt was paid
Complaint: I reviewed a copy of my credit report today and noticed that my credit score tumbled. I took a closer look to determine why and notice that a company -- XXXX XXXX XXXX XXXX reported that I had an account with them that is seriously delinquent in the amount of {$180.00}. I have never hear of the company. I have not received any phone calls or notice from this company regarding this debt, nor have I received the opportunity from this company to verify this debt before it was placed on my credit report. I called the company and spoke with a XXXX XXXX. XXXX XXXX provided me with the account number for the debt which is XXXX. He stated the debt was sold to XXXX XXXX so he is not sure why his company is updating the debt with XXXX. I told him that XXXX XXXX is reporting the debt to XXXX and that I was planning to report his company 's behavior to CFPB he said to go ahead. I called XXXX to file a dispute and XXXX agreed that it is strange that XXXX XXXX XXXX would sell the debt then turn around an report it on XXXX XXXX, 2015 on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-29

Hinsdale, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I would like to bring to your attention for follow up investigation HSBC Mortgage, Beneficial Mortgage and their affiliates : Regarding modifications they only offer the following : XXXX month trial modifications or XXXX year Trial Mod in which borrowers are reported late to the credit bureaus ' while making payments on time. In addition, any savings during the trial mod payments are added back into the mortgage the end. The negative credit reporting make it impossible to refinance leaving borrowers with the same high interest mortgage at the end of the Trial Mod payments. If you try to call HSBC or Beneficial all the most of the numbers are non -working and when you eventually get through to a live person, you are given a telephone number to call that is a non working number. This is in my opinion an on going intentional practice by HSBC and their affiliates in an attempt to continually keep borrowers from obtaining improved mortgage terms because the continued negative credit reporting lowers credit scores making it impossible to refinance to obtain a better mortgage. This has been going on for years
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Birchwood, WI

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Montclair, NJ

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-27

Seneca, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: I had a short sale offer that on a home that was approved on XXXX/XXXX/15 by HSBC. I contacted them for status on XX/XX/XXXX and was told that the short sale was still in the approval process. I received a letter from HSBC dated XX/XX/XXXX stating that the short sale had been approved.Because of this the buyers withdrew their offer. I decided to do a deed in lieu and started the process. Today, I followed up and was told that could not be done.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-25

Kansas City, MO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I requested a XXXX month payment history and it has not been processed yet. I am refinancing my loan through a VA lender and they required the information by XXXX XXXX. The request was made XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-25

Rawsonville, MI

Other

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-25

Bohemia, NY

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Have applied for a refinance on a mortgage. got a GFE letter, had a closing date setup bank change the date for closing, stating more paper need to be signed and they send a paper work which had a higher interest rate. I have requested for an explanation on the rate change. waiting for the response.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Brooklyn, NY

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Columbia, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-24

Gilbert, AZ

Late fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-07-24

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have tried for the past 5 years to get a loan Modification with HSBC, it all started when our financial situation changed and HSBC put a forced insurance policy on the house when there was a lapse in the new coverage. The combination of the loss of income & increase mortgage put us in a detrimental financial situation. A modification packet was sent in all the paperwork they requested, we kept a log of all the calls and emails and soon realized they would take weeks to get back to us only to say that they needed more paperwork. Meanwhile HSBC filed a foreclosure case. After 6 months of going at it, we realized that every 30 days the modification was restarted by them. We must have submitted over XXXX modification packages. We contacted XXXX XXXX Counseling agency to see if with their assistance we can get better results. Nothing happened. We hired an attorney, the attorney got us to a Mediation with the XXXX 's XXXX, at the Mediation hearing it was agreed that they had all the paperwork required and a trial period would be started, they only needed for me to fax them XXXX additional piece of paper. We called and called and the trial was never started, they wanted a new packet. We called the Mediator and she stated she would reach out to HSBC but nothing happened. So stressed and dissapointed in the lack of effort on HSBC we just figured we would wait until HSBC came back to us and really wanted to help us work things out as nothing we did on our end was working. The foreclosure continued and in 2014 we decided to start the process again we had been told banks were now streamlined the modification process. We filed another modification packet, send it via Priority mail with proof of delivery, it is received by HSBC but they only uploaded part of the package they did not know where the rest of the packet was " THEY LOST THE MODIFICATION PACKET I MAILED IN '', so I need to resend the packet so this time the case manager gives me her email, I email all XXXX pages. By now I am speaking with the case mananger daily who is telling me they have everything I should have an answer soon. Two weeks go by I get a letter in the mail they are missing paperwork I sent directly to the case manager 's via email two weeks ago. The case manager is out sick at least once a week, she goes out on vacation, etc. this goes on for 6 months, always missing some paperwork or 30 days have gone by and need to submit new paperwork. I requested to speak with her manager and initially this new manager tells me she will handle, with her I finally get a confirmation that they have a completed packet, this is about 6/7 months after I started again in 2014. Since I know this packet is only good for 30 days I am on the phone every day asking making sure no other paperwork is required and I will get a decision. On day XXXX when I call in they tell me they are missing a updated form and that unfortunately I will need to resubmit, INCREDIBLE! I am beginning to fall ill due to the stress and the inefficiencies with this company, two more months go by I get the manager 's supervisor, top person in Modification to listen to my concerns and she steps in to help ... couple more months go by but at least she is a bit more responsive. New packet requested and is sent via email to both supervisors, case manager and general HSBC modification email after 28 days I got a call today after calling multiple times that the modification was DENIED because the principal & interest is greater than debt, do n't even know what that means but I just feel they have just denied it to avoid working out a solution, we qualify under the financial parameters, HSBC is deliberately doing this to take our home away. They have put up every barrier they need to make sure they do not provide a loan modification. I think it is totally illegal what is being done here.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-07-24

Taft, OH

Credit decision / Underwriting

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Rome, OR

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

San Francisco, CA

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

IN

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I refinanced my Mortgage in XXXX. Then in XXXX HSBC bought the Mortgage. I borrowed 100 % of the value on the home, which was {$150000.00} and have been paying on this mortgage for 13 years. Because of penalties and late payments and added on interest, I still owe over {$140000.00} according to HSBC on the original loan. I have asked and requested several times for them to work with me to lower my interest rate only to be rejected by them. I recently had my home appraised and the value came back as {$130000.00}, so as result I am underwater on this Mortgage with no light at the end of the tunnel. I am currently paying a 7.125 % interest rate. Interest for XXXX XXXX is {$780.00} and principal is {$280.00} = {$1000.00} + {$160.00} ( Taxes ) = {$1200.00}. At this rate I will most likely never be able to repay the Mortgage. The original Mortgage does not show up on the reports, which I find suspicious. I feel HSBC is a predatory lender especially since they have laundered money for XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Tulsa, OK

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-24

Keyport, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: HSBC Mortgage Services, XXXX FL XXXX, Phone : XXXX ( Customer Care ) Loan single point contact person : XXXXWe have been attempting to secure a refinance of our home mortgage with another lender. HSBC has to provide the new lender underwriting department a letter regarding one aspect of our loan. They do not answer phone or faxed requests. When the occasion occurs that we actually do speak to a person they 'are n't sure ' or may or may not be able to help. These repeated requests have come from both ourselves and the new lender without response. They are obstructing our freedom to find a new lender to refinance at a better interest rate.
Company Response: Closed with explanation

Disputed: No Timely Response