HSBC NORTH AMERICA HOLDINGS INC

2015-08-23

PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My name is XXXX XXXX, My father, XXXX XXXX, passed away, XXXX XXXX, 2014. I have been living in his home for XXXX years taking care of him, until he passed. Also living with us where, my son, his wife and my Grandson. Upon my fathers death, I notified ( HSBC ) Beneficial, sent them death certificate, and explained to them I was willing to take over the debt with a lower payment, or do whatever what needed to keep this home. First they refused to speak with me. Then they have been requesting paperwork after paperwork, to which I keep faxing over and over. They keep stating they do not receive them. I have also sent the Executor paperwork and notarized relinquishment papers from all XXXX of my brothers. I gave them the Estate attorneys information, and they refuse to speak with the attorney. After all this time, they now tell me the home is in foreclosure status, without even notifying me in writing. But will notify me of a date to vacate the property. The only other thing they continue to tell me is " This is not your debt, this was your fathers debt, and you should not be responsible for it ''. My mother designed this home, my father built this home, and I was raised in this home. I gave up a home and property to come back to take care of my father, who was ill. I spent all of my savings to keep this place going. Now they wo n't even give me and my family a chance to keep it, now they want to throw us out on the street. All because " it 's not my debt! " They do n't seem to care that XXXX people will be homeless! This is ridiculous, when I have tried to work with them for over a year to adjust payment, or get a new loan in my name to pay for this house to keep it in my family, and to keep XXXX people from being without a home. Apparently, they like taking peoples homes and leaving them on the streets. This is not the AMERICAN way to do business people!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

Shelby Township, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

Orange Park, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: I am trying to clear the " cloud '' on my title to a lot purchased by us in a foreclosure XXXX years ago which now shows a lien ( equity line of credit ) perhaps owed to Beneficial Finance and dating from a stated fraudulent document created in 1997 to a former man ( who also states under affidavit that he never owned lot nor signed line of credit documents ). The title company handling the escrow, my attorney, and myself can get no response of either Beneficial Finance Co. Payoff Dept., or Household Finance Co ( their successor? ) and have requested a Reconveyance XXXX times since XX/XX/XXXX. We have no other information regarding the proported lien. We suspect it was some sort of scheme to keep Beneficial Finance from having to pay the Homeowners ' Dues. But I never received any notification of anything at all from Beneficial Finance -- and it 's been XXXX years. To date they have ignored all requests for Reconveyance so that the property can complete its sale with a clear title.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Los Angeles, CA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Danbury, NH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-21

Hialeah, FL

Disclosure verification of debt

Debt collection: I do not know

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Vernon Hill, VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Arco, CA

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Complaint: This company is reporting an incorrect amount on my outstanding balance as well as false late payments. The tradeline has been updated with the date of XXXX delinquency changed and now will show on my credit reports negatively for 10 years. This is a violation of my rights.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-19

Wallington, NJ

Account opening, closing, or management

Bank account or service: Checking account

Complaint: HSBC randomly decide to close account with no notice and no reasons
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I had a XXXX mortgage with HFC Beneficial, I was involved in a dispute with them regarding the handling of the loan and the terms, but I had worked out a temporary solution to this and was making scheduled, agreed upon payments with them on time. I was told by them XX/XX/XXXX that they had " written off '' my loan XX/XX/XXXX ( even though I was making on time payments ), they would not give me any further information. I was contacted approximately 6 months later by XXXX XXXX XXXX saying that they were now handling the loan and demanding payment in full. When I spoke with a supervisor ( XXXX ) XX/XX/XXXX, he said my only option was to refinance my house and pay the debt off quickly so that it would n't appear on my credit. He says that even if I pay it out, it will show on my credit as a bad debt until it is completely paid off ( even if I make on time payments ). My understanding is that at the very least, they should allow me to continue to make my payments as per my original agreement with HFC. No one at HFC will talk to me about any of this because they " wrote off '' the loan. Some notes about the original loan : I was " Bait and Switched '' into a high interest rate and points when I took out the loan ( XX/XX/XXXX ). I was XXXX and XXXX at Beneficial in XXXX NY told us we could borrow the money for 8 %, no points, over the next weeks he put us off and crept the interest up a little, then after my daughter was born and I had been out of work for a few weeks and he knew he had us hooked and too busy to change servicers, he jacked the rate to 12 % and added the points. We should n't have accepted it, but we were stressed and I thought I could refinance it easily soon after. this did n't work out. When my XXXX child was born she had to be in a XXXX 2.5 hours away from our home for over a month and we financially fell apart for a few years. I worked with HFC to lower the interest rate, and got a lot of run around, but caught up with the new payment terms/plan. This agreement with them had to be renewed every 6 months, they always made this very difficult making me send in paperwork multiple times etc. The year the loan was " written off '' I was in contact with them regarding lowering the interest rate for the rest of the term of the loan and questioning the way they were calculating the interest, ( I have basically made no progress on principal in all this time ), they made communication extremely difficult and never addressed my concerns, I believe they passed the debt on because they knew they were in the wrong. I would appreciate any help you can give us with this.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

Jupiter, FL

Other

Credit card:

Complaint: Please reference the initial complaint - Case number : XXXX filed on XXXX/XXXX/2015. This complaint is for HSBC account # 's XXXX XXXX and XXXX and excludes the XXXX XXXX account. HSBC has never responded to the XXXX complaint. HSBC has never responded to my XXXX XXXX, 2015 letter. " Allegedly '' the credit bureaus were able to verify this information with HSBC. Bottom line, to date I have not received any verification documents on these accounts. HSBC has exceeded the legally accepted 30 day allotment to verify these accounts. According to the FCRA rules, if a creditor does not verify the debt within 30 days to the debtor, they are not allowed to continue attempting to collect the debt, nor can the creditor list the debt on the consumer 's credit report. This is a clear case of unverified debts that need to be removed from my credit files immediately. My only option left is to file suit.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

Saint Paul, MN

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Complaint: We were ignorant enough in 2007 to take a XXXX mortgage with HFC bank. We had had some medical and other financial issues, and they sold us on refinancing through them. In retrospect, it was a very bad move. They came in and appraised our house at XXXX. We signed a mortgage at 10.5 %, as they told us our house would increase in value and we could refinance at a lower rate. Well, the bottom dropped out of the market, and we are still stuck with an underwater mortgage at this usurious rate. We can not refinance because the market has not come back. We owe {$250000.00}, but that is more than our house is worth. HFC will not allow us to refinance at a lower rate, even though the prime rate has been very, very low. I am wondering if there is a way to refinance this loan at a lower interest rate.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

San Jose, CA

Managing the line of credit

Consumer Loan: Personal line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-18

Watkins, CO

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I received a letter ( dated XXXX/XXXX/2015 ) from HSBC Bank USA , NA that asked me to verify my current address and acknowledgement of my HSBC deposit account. I filled out the form, had it notarized, and mailed out the form on XXXX/XXXX/2015 to the address provided. However, two weeks later, HSBC claimed that they still have not received the form and that they have no knowledge about the status of the matter because they engaged a XXXX-party company to conduct the process. As a consumer, the only contact information that was provided to me was the XXXX customer service number of HSBC. I have no contact info about XXXX, the XXXX-party company that HSBC engaged, and HSBC refused to provide any further contact info. I have tried XXXX times and spent hours of my time talking to a number of HSBC associates, none of which, however, was able to provide any meaningful direction or assistance regarding this matter. I feel completed lost during the process, as the answers/responses provided by the HSBC associates are inconsistent and even contradictory. This is a time sensitive matter. According to HSBC, I have less than 30 days to respond ; otherwise the fund would be considered " abandoned ''. However, HSBC is not taking the appropriate steps to handle the case in a timely manner, and is not providing a cooperative way to work with the consumer.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-17

Chicago, IL

Other

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-08-17

Haverhill, FL

Settlement process and costs

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Tarzana, CA

False statements or representation

Debt collection: Credit card

Attempted to collect wrong amount
Complaint: They are attempting to collect a debt that is over seven years old, since I 've last used the credit card. They are also still adding interest to this out of statute & aged debt as well as falsely reporting it as a new or current debt to the XXXX major credit reporting agencies every month. XXXX XXXX XXXX. should no longer be reporting anything to my credit bureau after seven years. They still are. They are also reporting the last activity date in 2015, unfair collection activity. Scare tactics by purposely trying to impact my current credit rating. More of the same acts they have been sued over on multiple occasions. They are a 3rd party collection agency who has also failed to send me my original contract & signature of the debt they purchased.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Rochdale, NY

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I request that the CFPB investigate HSBC 's unlawful restraint of exempt funds in my account and charging of an illegal {$100.00} fee in violation of XXXX Exempt Income Protection Act ( EIPA ). HSBC 's illegal acts have caused me significant hardship. I am currently unemployed and do not have a permanent residence. Because of my difficult financial situation, I rely almost entirely on unemployment income deposited to my account to make ends meet. Over a XXXX month period, HSBC repeatedly refused to release the exempt funds in my account despite my concerted efforts. I had no money at all during this time and had to rely on friends and family to support me. On or around XXXX XXXX, 2015, HSBC received a restraining notice against my account and levied a {$100.00} fee. ( Exhibit 1 ) The restraining notice was issued pursuant to XXXX law, in enforcement of a XXXX judgment. ( Exhibit 2 XXXX XXXX law provides that a restraining notice shall not apply to a bank account that contains less than a statutorily protected minimum amount ( currently {$2100.00} XXXX. If the account contains less than {$2100.00}, the restraining notice is deemed void. XXXX XXXX XXXX ( i ). At the time of the restraint, I had only {$270.00} in my account, far below the statutory minimum of {$2100.00}. Therefore, the restraining notice was void and my account never should have been restrained. Upon unlawfully restraining the account, HSBC failed to send me notice and an exemption claim form. XXXX XXXX XXXX ( b ) ( XXXX ). The next day, XXXX XXXX, {$490.00} in unemployment benefits were directly deposited to my account and restrained, even though unemployment benefits are exempt from restraint by law. ( Exhibit 1 ). Shortly thereafter, I attempted to make cash withdrawal from an HSBC branch XXXX, and was only then informed for the first time that the account was frozen. When I complained that my account contained exempt funds, the bank representative told me that there was nothing she could do. On XXXX XXXX, 2015, with the help of an advocate from New Economy Project, I reached out to the HSBC XXXX Department and was wrongly told by a representative that the restraint was not governed by XXXX law because the account was opened XXXX. The representative proceeded to place me on hold for over one hour and told me that an attorney from HSBC would contact me during the week, but no attorney ever contacted me. On XXXX XXXX, 2015, I reached out to HSBC a second time and was told by a representative to call the following Monday as no one in their Legal Department was available. The following Monday, XXXX XXXX, 2015, I called HSBC for a third time and was not allowed to speak to a bank attorney but was told once more that XXXX law did not apply. On XXXX XXXX, 2015, an attorney from New Economy Project spoke directly with the HSBC XXXX Department and explained that EIPA applies to my account and that the restraint was void, but once again HSBC refused to release the account. On XXXX XXXX, 2015, New Economy Project reached out to the creditor 's attorney who agreed that the account should not have been restrained and offered to request that HSBC release the account. The creditor 's attorney informed us that she had received a legal opinion letter from HSBC reiterating an incorrect legal position. HSBC did not share the opinion letter with me or New Economy Project, but apparently the letter stated that EIPA did not apply because the account was opened XXXX. There is no basis in XXXX law for this opinion. To the contrary, the law is quite clear that a XXXX restraining notice does not apply to bank accounts containing less than {$2100.00}, and there is no geographic limitation on this protection. XXXX XXXX XXXX ( i ). On XXXX XXXX, 2015, more than XXXX months after the unlawful restraint, HSBC finally released my account, but HSBC still has not refunded the {$100.00} fee.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Houston, TX

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Santa Monica, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-17

Brant Lake, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Cocoa, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-14

FL

Disclosure verification of debt

Debt collection: Credit card

Not disclosed as an attempt to collect
Complaint: This complain is about XXXX XXXX XXXX Collection Agency Reporting to all XXXX major Credit Reports Inaccurate information as of Date of First Delinquency. As reported to XXXX on XXXX XXXX this account is schedule to continue on record until XXXX XXXX as of XXXX XXXX it was not on XXXX no more making the Date of XXXX Delinquency XXXX XXXX ( since accounts remain for 7 yrs on record as of XXXX Date of Delinquency ) On XXXX XXXX XXXX reports to XXXX XXXX Date of Delinquency as XXXX XXXX. As of XXXX XXXX its reports to XXXX XXXX Date of Delinquency XXXX XXXX. As of XXXX XXXX XXXX Deleted it after finding inaccuracies on Dates of XXXX Delinquency reported. XXXX still reporting to XXXX I am currently disputing it with XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response