HSBC NORTH AMERICA HOLDINGS INC

2016-05-03

Plattekill, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: HSBC/Beneficial does not know how to do basic accounting. The error occurred in XXXX XXXX when they applied payments received for the XXXX mortgage payment to XXXX XXXX. This is evidenced by their letter dated XXXX XXXX, XXXX which stated that we could lose our home because it was 30 days in default. They sent a total of XXXX copies of this letter : XXXX that were sent certified mail ( 1 for my husband 1 for myself ) to the same address and XXXX that were sent my regular mail. Apparently they do n't know how to read their own records. At that time they knew the loan had been sold to XXXX as they sent us a letter dated the same day notifying us that the loan would be serviced by XXXX effective XXXX XXXX, XXXX. In that letter they tried to collect {$2200.00} by XXXX/XXXX/XXXX which is past the date that they would be servicing our account. In a letter dated XXXX/XXXX/XXXX XXXX XXXX included a copy of a letter dated XXXX XXXX, XXXX that states " There was a reconciliation completed on your account on XXXX/XXXX/XXXX. After the reconciliation was completed, your account was due for the XXXX/XXXX/XXXX payment and the remaining amount needed to complete this payment was {$1600.00}. The full payment for the XXXX/XXXX/XXXX due date was not received until XXXX/XXXX/XXXX. '' This is in direct conflict with the XXXX XXXX reconciliation, and the records sent by HSBC employee XXXX XXXX that were sent post " XXXX XXXX reconciliation audit. '' How many different audits does it take? In a letter dated XXXX XXXX, XXXX, XXXX XXXX XXXX, attorney for Beneficial states, " I have confirmed with Beneficial that its pre-Petition arrears claim was paid in full, and that the debtors are up to date with respect to remittance of their post-Petition mortgage payments. '' This letter was addressed to XXXX XXXX XXXX, XXXX, Chapter XXXX Bankruptcy Trustee regarding the Notice of Final Cure Payment and Completion of Plan Payments. In a letter dated XXXX XXXX, XXXX from XXXX XXXX XXXX by XXXX XXXX of HSBC they stated to the NYS Attorney General 's office : " An audit has been completed. '' " We have completed reconciliation ... .and can confirm that the account status is accurate. '' " Account is current. The next payment is due on XXXX XXXX, XXXX in the amount of {$1000.00}. '' Instead the next payments were applied to XXXX XXXX that should have been applied to XXXX XXXX per their letter to XXXX XXXX XXXX of the NYS Attorney General 's Office. This starts the cascade of accounting errors which they are still unable to correctly identify and rectify. They also spent 2 years telling us that they had no responsibility to rectify the errors they passed on to XXXX.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-02

Franklin D Roosevelt, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-02

Higgins Bay, NY

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-02

Dayton, OH

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: My husband and I are trying to refinance our mortgage with XXXX XXXX XXXX XXXX. Beneficial who now holds the mortgage is refusing to send XXXX XXXX a 12 month payment history even though I 've never missed a payment. I think they are doing this on purpose so they can keep collecting the 8.2 % interest I am currently paying them. For 6 weeks they kept telling us they were doing it, then they said because we filed bankruptcy ( of which they were not a part of ) 5 years ago that they ca n't send the request of 12 month payment history to XXXX. This is not the first time I have had problems with Beneficial. I tried to file a complaint with the XXXX last year or year before last because they were not taking the tax payments I was making to them and applying it towards the taxes. That was never resolved.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-02

Oxnard, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I continue to be denied mortgage assistance based on affordability as a result of false income inputs calculated and exploited by HSBC ( XXXX XXXX ). The purpose of this complaint is to obtain the raw data used to calculate the gross monthly income, net monthly income, and total expenses for me that was used to deny me for mortgage assistance multiple times now. I provided HSBC ( XXXX XXXX ) with every document that was requested to include a letter of explanation for my income. Nevertheless, HSBC ( XXXX ) has continued to use erroneous income figures to deny me for mortgage assistance. I have requested the raw data from the case manager, XXXX XXXX XXXX, but XXXX XXXX advised that she does not have that data and that I would need to submit a QWR in order to obtain such data, which is the outrageous ; she should be able to convey what inputs were used to deny me for mortgage assistance as my case manager. Attached and below, please find the explanation for my monthly income simplified in multiple formats and with multiple letters. I have provided every document that has been requested with regard to my income so if there was any discrepancy with regard to what was stated on the RMA and what was used, there should 've been further requests to validate the income ; no such requests were made to ensure valid inputs. With regard to the validation of self-employment income, it would be incorrect to use solely the tax return to establish my self-employment income. All self-employed individuals will tell you that the goal is to minimize tax exposure with business deductions, which is what ALL business owners do to reduce their taxes annually. I listed my monthly gross income at $ XXXX monthly on the attached RMA and that figure has never been disputed nor has there been any additional requests for documentation to validate any portion of my stated monthly income. Please instruct HSBC ( XXXX ) to respond immediately with the exact figures used for both the gross and net monthly financial figures, both income and expenses. To clarify, I will need to see each income source clearly on a gross and net level to understand the percentage that was removed by HSBC ( XXXX ). Again, please instruct HSBC ( XXXX ) to provide the income figures used to deny me for mortgage assistance, since HSBC ( XXXX ) never did so when requested in the prior XX/XX/XXXX appeal, and since XXXX XXXX conveyed that she DOES NOT have that information. Please be specific because I could not calculate how HSBC ( XXXX XXXX ) set my income at {$4400.00} per month. My monthly gross income is {$9000.00} as evidenced by the aforementioned explanations and supported by the documentation provided and attached. Again, please instruct HSBC ( XXXX ) to provide a detailed explanation of the financials used to calculate the new gross and net income for me since I was advised that the taxes were used to calculate current income ; however, the XXXX tax return was used ( covering XXXX income ) and that is not an accurate snapshot of the income received in XXXX ( or what will be received in XXXX ) nor does it appropriately convey the current economic upturn that business owners have experienced and are still experiencing in XXXX and XXXX. Please instruct HSBC ( XXXX ) to recalculate my income in an honest and ethical manner or provide a valid explanation for the HSBC ( XXXX ) Mortgage calculations. I absolutely have sufficient income to qualify for mortgage assistance. It is my understanding that HSBC ( XXXX XXXX ) continues to deceptively deny me for mortgage assistance by falsifying or incorrectly calculating my total monthly income for the sole purpose of denying me for mortgage assistance based on affordability. Thank you for your assistance with this matter and I look forward to hearing back from you and HSBC ( XXXX ) with regard to this complaint ( and consumer violations ).
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-05-01

PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I would like to file a FTC claim of Fraud against Mortgsge Co, and the unknown Note Holder ( s ). According to an Independent Forensic Loan Audit, my mortgage violated several FTC and other Laws, Acts, and Regulations. Mortgage payments were made to several different Mortgage Cos. and Mortgage Service Cos. However, A different, recently Assigned Trust/Company has been granted a " Summary Judgment for Foreclosure & Sheriff Sale '' .of my home. I had requested a " Validation by contracts '' of the alleged debt several times. One request was by fax. The request was to provide proof of the debt or stop All contacts and All actions related to debt. OR voluntarily agree to certain fines. But, their response was more printouts of payments schedules & the Actions of Foreclosure, instead. The mortgage Violations are evidence of Fraud on the part of the Mortgage Co. and follows to any Assigned Trust or company. According to the Audit, the mortgage Violated many FTC and other laws, which makes it a Fraudulent.Debt. and Fraudelulent Foreclosure. I am attaching the following documents to support this claim : 1. Copy of the independent Forensic Loan Audit 2. Copy of partial list of Mulltiple Calls from Mortgage Company with some related letters. 3. Copy of fax ( dated XXXX/XXXX/2014 ) Requesting a Validation of the Mortgage and Note to identify true " Holder ( s ) of the Note ''. 4. Copy of the Mortgage Company 's Responses dated XXXX/XXXX/2014 ) to request for " Holders of the Note '', OR to agree to fines if unable to stop all contact & actions related to the debt.. 5. Copy of some of the continued contacts & actions related to the debt, after failure to Valiidation of the Debt., by mortgage company.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-01

IN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: 1. The first complaint that I have is that I requested a loan modification XX/XX/2015 because I was unable to make my payments at the current rate and I was approved. I followed everything I was supposed to do according to the verbal conversation I had with the representative. After I mailed the 4th payment I received a letter telling me the loan mod was cancelled because I had not sent back the paperwork. I called and asked what paperwork they said the modification agreement. When I requested them to send it back out so I could sign it, their response was no we will not send the paperwork again, we are returning the last ( 4th ) payment made and to not make any other payments at the modification amount, and to contact a HUD agent. 2. After working with a HUD agent for the last 6 months, we have been offered a new loan modification agreement. This modification agreement has worse terms that the last one. Examples of these terms are the interest rate and the length of the modification. A. I was told the 11.9 % interest rate would go to 5.57 % for 5 years and then would increase by 1 % until it reached the cap, which is current market interest rate. This was in the preliminary loan mod paperwork. Which my HUD agent and I called to get verification on so we could make an informed decision before sending in the {$1500.00} payment required to start the modification process. However when I received the paperwork to sign and send it back it said the rate was 6.232 % and after the 24 months it would go up it would back to the 11.9 % interest rate. B. This new modification is for only 24 months not a permanent resolution to the problem. The last loan mod was a permanent fixed modification. 3. The new loan modification paperwork I have received says that the balloon payment is no longer required but is unclear if it will come due at the end of the 24 month modification or the end of the loan or if it completely gone. All of these answers have been given to us by several " mortgaging specialists '' at HSBC when we have called to get clarification and none of these answer are put into writing give confirmation of what answer is the correct answer. 4. Deferred Interest : In the modification agreement I received it claims over XXXX dollars in deferred interest. When asked about this we were not given answer on who authorized and agreed to this. I was told on the Phone with my HUD agent present the last deferment was made in XXXX 2015, which I had no knowledge of, did not ask for at the time, and was not notified of the deferment. HSBC took it upon themselves to do what they wanted without consulting or notifying me about this. 5. Then all on the same day, my HUD agent was notified I was approved for the loan modification, I was sent the preliminary paper stating that I need to mail the XXXX payment to start the modification process, and they filed for foreclosure.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-30

San Francisco, CA

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: HSBC processed an unauthorized {$2100.00} debit from my checking account on XXXX/XXXX/16 and still has not returned the funds or given me a status of the investigation. In XXXX I went to a branch in XXXX NY to set up a recurring monthly rent payment to my landlord 's XXXX checking account. Last month I went to the same branch to cancel all future payments ( including XXXX/XXXX/16 ), because I was moving. A branch employee had me fill out some paperwork, gave me a fax receipt, and confirmed that all future payments would be cancelled ( including XXXX/XXXX/16. ) On XXXX/XXXX/16, the payment processed as usual, causing my checking account to go negative. I called customer support and was told that the branch employee had given me the wrong paperwork, but that the agent I was speaking to would submit the correct XXXX and that I would get the money back. Two days later I called again to check in and was told I needed to go to a branch to handle the issue. ( I was also told by this agent that the branch would be able to credit my account for the {$2100.00} while everything was pending. ) When I visited a branch in my new city XXXX XXXX XXXX XXXX, they said they could n't help me and that I needed to call support. A support agent spoke to the teller, had her submit a new stop-payment form, and told me that an investigation would begin in two days and that I would receive a credit on that day. Two days later I called support for a status update and was told that there would be no credit and that in her opinion the transaction was authorized by me. I then spoke to a supervisor who told me that I would not be issued a credit until the close of the investigation ( XXXX10 days ), and that they were currently deeming the XXXX/XXXX/16 transaction to be " authorized. '' I told her that I wanted to file a formal complaint and she said she would get me a " reference number, '' which would be added to my account notes and I could call back later to obtain it. When I called back, the agent I spoke to said he could not view the supervisor 's notes because they were " encrypted, '' and instead grilled me for around 30 minutes repeatedly trying to get me to confirm that the XXXX/XXXX/16 transaction was " authorized. '' It has now been over two weeks since that conversation, and I have received no updates. I called customer support today and they were unable to tell me the status of the investigation ( or if there even was one pending ) and said a supervisor would call me back on Monday. I have told every support agent and supervisor that ( a ) I went to the NY branch in person to cancel all future transfers and ( b ) that I was given a receipt by the branch confirming that the necessary paperwork was submitted, but so far HSBC has been ignoring that and/or telling me that the transaction was " authorized. '' ( Meanwhile I have been unable to get a hold of my former landlord, so the {$2100.00} has not been returned. A couple support agents have indicated that it 's my " responsibility '' to retrieve the funds from the landlord myself, even though it was HSBC who debited my account without authorization. )
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-30

Bedford, TX

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not disclosed as an attempt to collect
Complaint: They claim they sent notification of legal action, they claim they served me and obtain rightful judgment against me. I asked them to provide proof of how they served me as I travel and no one in my home at time they claim they served me going to court for judgment. They state they placed notice on my door. I have asked them to provide me a copy of the signed contract to verify my debt and owed. They have not provided me any signed contract simply stated payments were being made for a period of time so it has to be my loan. I explained I was victim of identity theft yrs ago and I did have loans with beneficial yrs ago but paid each loan off as I did my other creditors. I was not aware of this judgment or collection debt until I went to refinance my mortgage for lower rate and savings of XXXX with refinance. They advised me of it I called the XXXX XXXX XXXX funding theu said debt now handled by law group XXXX XXXX XXXX at XXXX. XXXX XXXX XXXX Texas XXXX. I explained I was not aware of debt let alone how a judgment could be awarded against me if I wad not advised or served to appear in court. I asked them 3x for copy of contract with my signature. I explained I had loans with them but paid out. They only send me a copy of the judgment filed against me that has has kept me from refinance. I offer to settle if they had contract with my name and could produce it just to move forward with refinance. I am asking they provide me proof this debt is rightfully owed by me producing the signed contract or they remove the judgment and reference of any such deby from my credit file and they pay me for damages if wrongful reporting a debt and judgement on my credit filr. They cost met me my refnance saving over XXXX on my finance of my house. I pay my debts and have a great credit history with my creditors. My credit score is XXXX plus being impacted by this alleged debt they wo n't prove is mine with signed contract. The collection agency XXXX XXXX XXXX is not a reputable collection agency. They have harmed several consumers with their collection tactics. I will seek legal action against them for action taken against me after I get this matter resolved. I want a signed copy of contract to confirm I owe debt or seek to be paid for damages and FDC practice violation.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-29

Medina, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Akron, OH

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Evansville, IN

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Erroneous fees being charged to my account of {$7000.00} on XXXX XXXX 2007. Claims made that the amount covers interest and fees associated with late payments form XXXX XXXX 2007 to XXXX XXXX 2007. This does not add up. Any late payments came from the misallocation of funds on their part and not mine. Often with HSBC my payments would not be applied to my mortgage and put in holding account. I should not have charged the amount in question. The amount is showing up as Deferred Balance.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-29

Bexley, OH

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Brooklyn, NY

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Oakland, CA

Taking/threatening an illegal action

Debt collection: Credit card

Threatened to sue on too old debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Springville, NY

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-28

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-04-28

Staten Island, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Untimely Response

2016-04-27

Rome, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-04-27

Yukon, OK

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-26

North County, MO

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-26

San Jose, CA

Credit card protection / Debt protection

Credit card:

Complaint: This complaint is about HSBC handling dispute. After months fooled by a merchant XXXX, and the dispute is not working. I decide to get help from XXXX government. So I have report this fraudulent activity to " XXXX XXXX XXXX '' in XXXX. The XXXX forward my report to XXXX police department. After the police department investigating the matter and they found I was frauded by XXXX. I have received a report from XXXX XXXX XXXX XXXX and I forward this report to HSBC dispute department. To My surprise, HSBC still want to get a word from XXXX that they are going to credit back the money to card before HSBC can do something to continue this " dispute ''. To me, it is just not make any sense, this is not a normal business activities, it is crime, XXXX promise to sent back the money back to me, many time, in email and over the phone, They just do n't do it. I really want HSBC do something to get my money back to card.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-04-26

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-25

Mc Kinney, TX

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Closed with explanation

Disputed: No Timely Response

2016-04-25

Las Vegas, NV

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response