HSBC NORTH AMERICA HOLDINGS INC

2016-05-12

Warrenton, VA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: HSBC Mortgage Service Center is my current lender. I filed Bankruptcy in XX/XX/XXXX and discharged in XXXX XXXX. My credit report is incorrect. I am trying to refinance my home and because of this inaccurate reporting I 'm unable to move forward. They have not filed any payment history and recorded my bankruptcy as XXXX XXXX. I have remained current on my payments with them since my bankruptcy discharge which reaffirms my debt. I have requested in writing, calls, faxes to have this fixed on my credit report with HSBC as well as XXXX, XXXX and XXXX to no avail. I have attempted XXXX times with all supporting documentation ( Bankruptcy Discharge dated XXXX, payment history, credit report showing inaccurate information ) and neither HSBC nor the credit bureaus are willing to help. Both point to each other that it is their responsibility to correct this on my credit report. I desperately need assistance in having HSBC Mortgage Service Center be added to my credit report with the correct payment history and correct BK date of XXXX XXXX. I can provide all supporting documentation to you if needed. I appreciate your time and assistance and can be reached at XXXX. Kind regards, XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, VA XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-12

Magnolia, TX

Taking/threatening an illegal action

Debt collection: Credit card

Threatened to sue on too old debt
Complaint: I received a call from XXXX XXXX with XXXX XXXX. He and his staff have used abusive collection tactics on a debt that is over XXXX XXXX XXXX. I have been threatened about a legal document, being sued, garnishing my wages and placing a lien on my XXXX XXXX or auto. Sued without any notification, calling my job and telling them its an attempt to collect a debt. This is the 3rd and final attempt and they will seek legal action, telling a family member to tell me to put my big girl XXXX on. Calls from XXXX XXXX, XXXX XXXX leaving voice mail messages stating the same thing. HR department forwarding messages of XXXX XXXX calling stating personal stuff about my business. XXXX, employee in the legal department telling me that she will take all of my paychecks, that I do n't pay my bills and let 's see how I like it when they take my paychecks.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-11

Ontario, CA

Disclosure verification of debt

Debt collection: Credit card

Not disclosed as an attempt to collect
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-11

Doylestown, PA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-11

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I had an insured money director account in XXXX Bank of New York. I used it to pay some bills. In XXXX XXXX i sent a check to XXXX XXXX that was returned in XXXX XXXX with a legend : Return reason-e : unable to locate acct. Since then i have trying to get in contact with them but had no response.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-11

Aberdeen, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-11

Keyport, WA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: I would like to know if I can sue HFC for their violations against me. My spouse passed away three years ago, after he passed away I received a life insurance settlement to pay off XXXX of my mortgage. While waiting, my spouses pension went through and I paid all the back mortgages up to date. At that time I was two months ahead in mortgage. After HFC applied the life insurance I was told I was I was two months behind. I believe HFC owes me two months mortgage. I was paying {$1600.00} a month. I would like for them to pay me the {$3200.00} they owe me. I am attaching a copy from the Department of Financial Institutions findings. I have fought with HFC since my spouse passed away and the only time they respond is if I get consumer affairs involved. I am not asking for what is not mine. Please take a look at my case to see if I can claim my monies back.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-10

Staten Island, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-09

West Newfield, ME

Disclosure verification of debt

Debt collection: I do not know

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-07

Williamston, MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We refinanced our home in XXXX, XXXX with XXXX XXXX. In doing so, it was a predatory ARM. We received a letter from the bank officer stating that we would refinance incurring no additional fees after our credit rating had improved within six months. The mortgage was then turned over to XXXX XXXX which in turn sold it to HSBC without our knowledge until we received the monthly mortgage statement with HSBC in XXXX, XXXX. With the building trades businesses failing in the Michigan downturned economy, jobs losses, our family was forced to file bankruptcy in XXXX, XXXX and we did not affirm our home. In doing so, the present mortgage servicer HSBC Home Mortgage Services , Inc. will not renegotiate with us concerning a lessening of the terms of our original note. We have an ARM of 8.45 %. We have paid up to XXXX % of our home income to be able to keep living in the home which we built and raised our family in. We had to apply to StepForward of Michigan to get the mortgage current in the amount of {$5400.00}, the interest was deferred on the back of our loan which is now a total {$8900.00}. The help that we received at that time was much less than the deferred interest amount! We have worked with a FHA Housing Counselor since XX/XX/XXXX to get this onerous mortgage reduced to no avail other than loan modifications that reduced our monthly payments in the ensuing years, but they only backended the interest so our principal reduction in the loan is added on, with interest on top of interest. We need a path to be able to keep and afford our home before we are forced into retirement which will be upon us shortly. I hear about all of the HARP Programs that will expire XX/XX/XXXX, we need your help. HSBC is not a TARP participant which was detrimental in our case. We are asking for a conventional fixed mortgage instrument with a manageable interest rate in step with the rest of the public. Due to the nature of our mortgage, we have not been able to pay down our principal like it should have been, and because of our market conditions in our area, we are still under water with this note. We saw the settlement the State of Michigan received from HSBC and would like to have relief from this predatory note. Please consider our plea.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-06

Lake View, NY

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-06

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: On XXXX XXXX, XXXX, I purchased my home located at XXXX XXXX XXXX XXXX, XXXX, Georgia XXXX for {$160000.00}. The loan was evidenced by a Security Deed, '' naming XXXX as the " Lender '' and XXXX as the " grantee, '' or beneficiary, of record acting solely as nominee for same. The Loan was one of those Adjustable Rate Mortgages ( ARM ). I did n't want this kind of loan I had good credit but was told at the time that I could be put in a fixed loan at a later time. On or about XXXX XXXX, XXXX my loan account was transferred to HSBC. My monthly note kept getting higher and higher until I was having trouble making the payments. I reached out to HSBC and requested a loan modification. Their representative told me that I did not qualify for a modification unless my loan account was in default. Up until this time my loan account had never ever been behind. So HSBC had me pay a forbearance XXXX XXXX XXXX ) for months under the pretense of giving me a loan modification. I in turn, made each and every payment as agreed. Instead of the loan modification that we initially agreed upon, HSBC restructured my loan. They, however, never informed me that my loan account was being restructured. In the end, I still could not afford to meet the obligation. When I had gotten behind on my payments and finally sent the payments in, the payments were returned to me. I called and talked to various HSBC staff as to why my payments were being returned and because it was at this time I discovered that what I had been given was a restructuring of my loan and not a modification. Well nobody would help me. I did n't agree to a restructuring of my loan account but was lead to believe that what I was getting from HSBC was a loan modification. In XXXX XXXX, HSBC performed a foreclosure on my home.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-06

Val Verde, TX

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: In XX/XX/XXXX my wife and I received a home equality loan from HFC/Beneficial Finance for {$20000.00}. We signed did sign the contract to be paid at an 8 %. The agent took it to the back to make a copy to which he fold and put it in an envelope. Thinking this is a reputable company we did n't think to open the contract and look again. We made the payments every month up until XX/XX/XXXX when I inquired to the new company XXXX to why I am still getting a bill. That when I found out that the agent had changed the contract by putting a XXXX in front of the XXXX making it 18 %. I would 've never signed an 18 % contract. This was not typed it is in pen. We had already paid over {$26000.00} and they 're claiming we still owe over {$16000.00} making the pay back over {$43000.00}. Since then I have moved and ca n't find my copy of the document. But I feel I have fulfilled my commitment to this loan and more, and I do not owe anything else. I 'm a XXXX and this is hindering my security clearance investigation.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Puyallup, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Warrenton, VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-05

Albion, NY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Jacksonville, FL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Complaint: I sent a letter asking them to verify the debt and they never responded
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-05

Ladson, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-05

Bissell, CT

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-04

Atlantic Bch, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-04

Cheverly, MD

Fraud or scam

Money transfers: International money transfer

Complaint: My husband had a contract in XXXX, on his way home he was stopped at the airport going through XXXX because he had more than {$10000.00}. His money and passport were confiscated until he paid the taxes and showed proof of how the money was obtained, as well as other requirements. Once the money was returned to him, he went to HSBC to inquire about opening an account so that the money ( {$70000.00} ) could be wired to the XXXX to avoid additional problems going through XXXX. They told him they could help and it would be better to open the account in my name. I filled out an HSBC XXXX application. At no time did they disclose there would be a fee to set up the account. After the money was converted to a check in my name, I was told, to complete the process there was a one time fee of {$980.00}, which I had no choice but to pay because the check was in my name : they could not give him the money back. Money was sent to banks attorney to complete the process. I was told the account would set up with HSBC 's corresponding bank XXXX. XXXX sent an email with login information and stated all questions and inquires were to be directed back to HSBC. The web address XXXX looked a little suspect. I logged on and changed the password. The page showed the account in my name, type of account and dollar amount of {$70000.00}. I tried to transfer the money but was redirected to a page requesting a XXXX number. Contacted HSBC who stated they would send a message to XXXX and they should be contacting me soon with the code. XXXX sent an email saying they noticed I had been trying to transfer the money but had not paid the authorization fee of {$3800.00}. Again the fee was not disclosed up front. I asked what were the procedures to reverse the transaction to give my husband his money back, I was told {$4300.00} ( {$3200.00} to attorney and {$1000.00} to HSBC ). I am locked out of the account until the {$3800.00} is paid. HSBC is holding my money hostage until I pay the authorization fee. HSBC supplies customers with the security device that generates security codes free of charge. XXXX will transfer money between XXXX accounts as a complimentary service to its clients, so why am I being asked to pay absorbent fees. Again none of the fees were disclosed to my husband prior to HSBC taking his money. They suggested putting the account in my name. since I was in the XXXX and not in XXXX, which took away his power and rights in regards to the money. My husband went into the bank and confronted the bank employee that took his money to let him know how he felt about what he did. He went back on XXXX XXXX XXXX time and XXXX XXXX XXXX time to request his money back and was locked up. I do n't know where he is or what 's going on. The web address I was given to login for XXXX is not a legitimate XXXX website. The email addresses used for HSBC and XXXX employees are not official bank email accounts. HSBC employee told me if I did n't need the code I can just come get my money, like XXXX is right up the street. I asked for a bank address to come pick up the money, he provided an address of a HSBC branch in XXXX ; however the last part of the address was incorrect. I have attached all email correspondence with HSBC, XXXX and the XXXX as well as screen shots. This is extortion, fraud, wire/communication fraud just to name a few. The conduct of HSBC and XXXX are vile, contemptible, miserable, wretched and loathsome.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-04

Houston, TX

Taking/threatening an illegal action

Debt collection: Credit card

Threatened to sue on too old debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-03

Millbrae, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-03

NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Through the HSBC Bankruptcy Department I have been making mortgage payments since XXXX. I received a letter dated XXXX XXXX, XXXX from HSBC that the Life Insurance coverage for my mortgage has been terminated due to Past Due Insurance premium remittance. The optional life insurance premium is a part of my mortgage payment that I make monthly so how is this premium past due? I have been contacting them since XXXX XXXX to get some sort of resolve through the HFC Research department. They have sent to me useless and outdated information in the form of a history of my account, and in no way addressed this matter. I have no other recourse but to involve this agency to assist me in resolving this matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-03

Baltimore, MD

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response