GLA Collection Company, Inc
Consumer Complaints
There are over 361 complaints on file for GLA Collection Company, Inc. Dated between 2019-12-06 and 2013-09-05.
Complaints Page 12
2015-11-18
London, KY
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Complaint: I mailed GLA a letter on XX/XX/2015 asking them to remove the comment " customer disputes this item '' I can not proceed with a mortgage with these XXXX collects saying this. On XX/XX/2015 a GLA person contacted me about paying the XXXX collections.
I told her that I might have paid these collections through the XXXX dept XXXX. XXXX hospital sends my unpaid bills there most of the time.
I have had XXXX about 10 years ago. I have to have bi-annual XXXX with them. Sometimes I just ca n't paythe amount I owe right away.
I spoke to GLA today, XXXX about paying the XXXX collections and a lady tells me there are XXXX more collections I owe. That are being reported on my credit that I am not seeing?
Is she kidding me? GLA never mentioned these XXXX other collections before? Is this a collection scam? She never offered my any proof of the bills/collections. Just said I had to pay them along with the XXXX I am aware of.
So this is what they call scamming the elderly.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-11-13
Coldstream, KY
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-11-05
Seneca, SC
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-26
Thompsons Station, TN
Communication tactics
Debt collection: Medical
Used obscene/profane/abusive language
Complaint: To Whom it May Concern, I recently received a written notice from GLA Collection Company , Inc. out of XXXX, KY regarding the balance I owe to XXXX Hospital. I phoned them this morning to inquire about this, as I have been paying XXXX monthly since I first received my bill. ( I can provide proof, if needed. ) I first spoke with a female, XXXX, who explained to me that I do not have a mutual payment agreement with the facility so after only 6 months the debt has been sent to them. I then explained that I have been paying, noone has refunded any money or let me know this is not sufficient. I made her aware I have filed appropriate paperwork with the hospital for financial assistance. She stated I could now start paying them instead of the hospital. I told her I would not pay her company and would continue to pay the hospital monthly. This is where it gets shady ... she then says that I have a {$40000.00} dollar vehicle and this is a luxury and not everyone can do that so she did n't see why I just did not pay them. She stated she did not know why I was getting upset about this. I asked for her employee ID #, she said she did not have one. I asked for her last name, she told me she did not have to provide that information ... I do understand this particular practice. I asked for her supervisor.
Now, I am on the line with XXXX. I told him I did not appreciate them pulling my credit report and telling me how my vehicle is a luxury. I found this unprofessional and an invasion of my privacy. After some conversation, he then brings up my XXXX XXXX XXXX credit card and how I have more than enough credit to just pay this bill with it. I explained to him that my credit card is none of his business. XXXX ... yes ; credit card ... no! I asked him why would I do that ; when you go to a facility to seek medical help you sign stating you WILL pay what the insurance does not cover but you DO NOT sign anything agreeing to pay within 6 months or you will be " turned over. '' He then tries to offer me financial counseling stating how putting this on my credit card will only " help '' my credit by eventually raising my credit score and even stating how he can see I have never missed a payment to my credit card and have excellent credit. He then told me " why '' I should go about paying them in full with my credit card today because when we sought medical attention, XXXX treated my daughter promptly and did not have us wait. SO I SHOULD JUST PAY THEM TODAY TO ENSURE MY DAUGHTER RECEIVES THE SAME LEVEL OF MEDICAL ATTENTION THE NEXT TIME SHE SHOULD NEED MEDICAL CARE. Excuse me, I find this to be a threatening remark insinuating that my daughter will not receive quality medical care if I do not agree to pay them in full today. I am a registered nurse who is very aware of patients ' medical rights and violations of their care ... it is against the law to deny medical treatment on a patient 's ability to pay.
While I realize, XXXX and GLA have no influence over this treatment of patients at XXXX ; I find this scare tactic abusive and in violation of mine and my daughter 's rights as consumers. Threatening subpar treatment for a child who has chronic medical issues is not acceptable!
At some point in this conversation, I did let XXXX know I was aware that he was viewing my credit report and that what he could not see was how much I pay monthly for utilities, groceries, diapers, daycare, and other medical bills.
I feel GLA, XXXX, and XXXX are in violation of the FDCPA 's guidelines for consumer treatment based on this conversation. DO NOT state that a patient will not receive quality medial care based on payment ability. I intend to continue to pay XXXX. I will contact XXXX XXXX Hospital about this matter. I will also be contacting my daughter 's surgeon.
Thank you for your time and careful consideration!
Company Response: Company chooses not to provide a public response Closed with explanation
2015-10-24
IL
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Complaint: the collection agency is GLA collections, i was contact by GLA collection agency about a medical debt what i owed the XXXX hospital, when i called the hospital i was told that i do n't owed them anything.i do remember that i went to a hospital and the bill was paid by a XXXX because i was unemployed and i was gave a form to file out for the debt to be taking care off.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-10-01
FL
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt is not mine
Complaint: I recently checked my credit report and discovered that this company reported that I owe them but I have never received prior notice that I owed them. My right to validation was not afforded to me under the FDCPA before they reported it to the CRA
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2015-09-09
Blmgtn, IN
False statements or representation
Debt collection: Medical
Attempted to collect wrong amount
Complaint: Per our conversation a representative from GLA /phone number XXXX, continues to call me numerous of times throughout the day, and when asked about the debt amount the representative was very aggressive, and gave me an an amount that differs from the amount I received in the mail.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2015-09-09
Louisville, KY
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Complaint: I wrote XXXX a check for {$68.00} back on XXXX XXXX 2015. In XXXX they sent me a check for {$68.00}, which I never cashed or deposited. Then they had GLA collection company inc send me notice saying I owed them {$68.00}. I called GLA and told them I had a cancelled check showing that I had paid the bill and send them a copy of it. They then told me that even though I had paid them that they wanted me to cash the check they had sent me and write them another check. I told them I thought this was ridiculous and a waste of time. I did my part and now because they made a mistake they want me to waste my time. I fill like this is all because they do n't want to call the bank and pay {$25.00} to cancel the check.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-09-02
Louisville, KY
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt is not mine
Complaint: I recently pulled my credit report and discovered that this company has placed this item on my credit report without notifying me of the debt which I am afforded under article XXXX of the FDCPA
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-24
Richardson, KY
False statements or representation
Debt collection: Medical
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-08-12
Pryse, KY
Communication tactics
Debt collection: Medical
Frequent or repeated calls
Complaint: I have tried talking to them and explaining I Have XXXX and XXXX and I turned in all my cards the day of service. But they will not remove from my credit report and he keeps saying its not his problem and it needs to be paid in full asap. I ask him who the origonal debitor was and he just tells me the one on the credit report. He is not trying to help me in anyway. I tried to explain to him I was told that if I have XXXX and XXXX that he was not aloud to put that on my credit report cause I was never to be charged a bill and he just says well you was told wrong.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-08-10
Greenwd, IN
Improper contact or sharing of info
Debt collection: Medical
Talked to a third party about my debt
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-08-06
IL
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt is not mine
Complaint: There are XXXX accounts reported on my credit reports from GLA Collection, one from XXXX and the other XXXX. XXXX showing " Open '' but with {$0.00} balances. The one from XXXX has been PAID but still showing " open '' The second, I do not recognize the account number nor do I owe them anything associated with this account number. I do not know why the one from XXXX is even on my credit report and showing " open '' with a {$0.00} balance.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2015-08-02
Evansville, IN
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation
2015-07-20
Heritage Creek, KY
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Company Response: Closed with explanation
2015-07-15
Shulerville, SC
Taking/threatening an illegal action
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to/Collected exempt funds
Complaint: Well it all started we i ask gla to send me a copy of a lease that i sign.I spoke to XXXX and he said i had thirty days to respond to the letter that they send to my job, which i did I also told him the only way that they could have gotten my home address is by speaking to me, because the letter that was sent to me was sent to my place of employment. They still refuse to send me any document that i have requested. XXXX XXXX also told me that they have already contacted my employer and that the money will be deducted out my check which i told him to do what he needed to do.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-22
Lexington, KY
Cont'd attempts collect debt not owed
Debt collection: Medical
Debt was paid
Complaint: XXXX .XXXX clinic said I had a copay for {$960.00} which I paid upfront.I got a account XXXX and additional amount.I called then up and told them I have already paid it.They send my bill to a collection agency.I called and tell them I refuse to pay it because I have already paid it 1 year later the XXXX clinic send me a XXXX for XXXX for over payment I called the collection agency and offer to pay them They refused the amount .My credit record is ruined and they still do not want to listen to me or help me Why am I beiing punished if they could not do there work
Company Response: Closed with explanation
2015-06-16
Juniper Hills, CA
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: XXXX XXXX accused my daughter of breaking lease and charged us for entire lease duration. When I called to disput the amount, they said they would not work with me and immediatly turned me over to glc collections. I went to court as should have been done originally, this was a dispute over lease issues and has to be settled in court first. I won the judgement and was awarded money for damages. The original amount was XXXX off since XXXX was guilty of code violations and of double dipping- they had rented residence out already. XXXX has settled and GLA still will not remove collection.GLA did not investigate and show due diligence in accepting this debt. XXXX has admitted guilt by losing lawsuit and paying, so in effect there can be no collecyion since the wrongdoing was not my fault.I have contacted them and they have not responded. I want this off of all XXXX Credit Reports, since they never should have been there at all.
Company Response: Closed with explanation
2015-06-15
Indianapolis, IN
False statements or representation
Debt collection: Medical
Attempted to collect wrong amount
Complaint: XXXX coded my emergency visit under dental so insurance was not covered. The bill was very high and could not pay for it so they sent this over to collections. The company called me several times and said that if I paid them this would not affect my credit in a negative manner. They put negative remarks on my credit even though they were paid
Company Response: Closed with explanation
2015-06-08
Avon, IN
False statements or representation
Debt collection: Medical
Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-06-05
North Vernon, IN
Disclosure verification of debt
Debt collection: Medical
Right to dispute notice not received
Company Response: Closed with explanation
2015-06-05
North Vernon, IN
Disclosure verification of debt
Debt collection: Medical
Right to dispute notice not received
Company Response: Closed with explanation
2015-06-05
North Vernon, IN
Disclosure verification of debt
Debt collection: Medical
Right to dispute notice not received
Company Response: Closed with explanation
2015-05-22
KY
Disclosure verification of debt
Debt collection: Medical
Not given enough info to verify debt
Complaint: I already filed complaint # XXXX but need to add also complaint that original debtor refused to work with me when I called them. They said they no longer had an account # or any information on me and the collection agency they turned my account over to would not work with me either. So apparently someone sold the debt to another agency and now my credit report shows I owe XXXX different agencies XXXX different amounts for the same original debt. I was never even contacted by the XXXX agency in any manner. I had to go online to look up their name and phone number. I need to get this off my credit report. It has destroyed my credit.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-21
Pryse, KY
Communication tactics
Debt collection: Medical
Threatened to take legal action
Complaint: Collection company for a medical bill contacted me and stated employment verification had happened and I could be taken to court. They refused to give me the name of the attorney, stating they had XXXX that they used. I asked for the names of the XXXX and was not provided. She argued that they did n't threaten to take me court, but that I COULD be taken to court. They were also very rude when I disputed the bill, stating the doctor 's office had never billed me for it and I did not know the insurance had denied it.
=They stated I could not do a payment plan without going through their hardship process, which included applying for a loan to get a denial letter, which would be a hit on my credit and more detrimental to me. I was told whatever I sent in would be applied to the bill but that collection practices would continue.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation