Fidelity National Information Services, Inc. (FNIS)

2015-07-24

Hagerstown, MD

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: See attached docs. ChexSystem has listed several former addresses ( and wrong addresses ) for me simultaneously going back over 25 years. Neither have they given details of several, misinformation reports to my file so that I can correct them. This has prevented me from opening a checking account as XXXX banks andXXXX lending institutions report that they " can not verify my ID. " XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-23

MN

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: I received my consumer report from Chex Systems and upon reviewing my consumer report, I discovered some unauthorized and fraudulent inquiries listed on my consumer report. The following inquiries listed on my consumer report are unauthorized and fraudulent : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-23

Brooklyn, NY

Incorrect information on credit report

Credit reporting:

Account status
Complaint: In 2013 I was a victim of Fraud and I was n't able to get the perpertrator so I ended up having to pay my XXXX XXXX accounts, later I was able to pay off another account from XXXX also. I need CHEX SYSTEMS to remove these PAID accounts off of my Chex System account. I am a mother of XXXX children that have XXXX and it is very difficult to open them up an savings account because of this information on my CHEX account.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-23

East Matunuck, RI

Credit reporting company's investigation

Credit reporting:

Problem with statement of dispute
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-22

Foy, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-22

Spokane, WA

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-21

Copper Canyon, TX

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-20

MI

Incorrect information on credit report

Credit reporting:

Public record
Complaint: XX/XX/XXXXChexSystemsXXXX XXXX XXXX. # XXXX, XXXX XXXX XXXX XXXX, XXXXRE : Consumer ID XXXX and XXXX XXXX report # unknownTo whom it may concern : I request assistance in this matter regarding the following items I dispute with Chexystems and any/all other credit reporting repositories utilizing misinformation to identify me. I have been harmed based on your misinformation to the banking institutions. Unfortunately, what has happened to me has been a 'domino effect ' resulting in not approving due to other banks not approving. However, in light of this please take note that I am disputing the following as inaccurate and request the same to be removed immediately in accordance to the FCRA : Kindly note that I had to file XXXX police reports due to Identity Fraud in the following police stations : a ) XXXX XXXX, XXXX, b ) XXXX XXXX, XXXX, c ) XXXX, XXXX, and d ) XXXX County Sheriff. The man who stole my identity, XXXX XXXX XXXX, is currently XXXX sentenced in Judge XXXX 's court room with case # XXXX. This is for mail fraud and check creation of identities not belonging to XXXX XXXX. Incorrect name association : XXXX XXXX XXXXIncorrect addresses :1. XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX ( Commercial office building ) 2. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( Commercial office building ) 3. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( Strip Mall ) XXXX. XXXX XXXX XXXX XXXX # XXXX XXXX, MI XXXX XXXX XXXX ' XXXX XXXX XXXX. XXXX XXXX XXXX XXXX # XXXX XXXX, XXXX XXXX ( Goin ' Postal ) Incorrect Lien InformationAs documented, there was an improper lien filed, it was subsequently discharged and then withdrawn. Please find the paperwork associated with this. Kindly delete the section that has to do with liens because the state of XXXX made a mistake. Finally, regarding evictions, I am in litigation against my former landlord aka XXXX XXXX XXXX. They failed to repair water damage stemming from XXXX water leaks/damages resulting in mold, illness to me, and credit which was at XXXX to having to file for bankruptcy due having to pay rent to them and the hotel/other costs in order to live. These 'property managers ' refused to even reimburse for rotting food caused by their inoperable refrigerators, for example. I have a complaint with the state of Michigan and XXXX XXXX is the investigator on the file. The main number is XXXX. However, there were never XXXX evictions at all. XXXX was filed on XX/XX/XXXX and currently being challenged in court. I request that the XXXX evictions become removed and the XXXX to be stated as 'in dispute ' due to the fact that it is being investigated by the state and current litigation. I also disagree with the # XXXX category of the Wealth Index. I believe that because I have no debt at all that I am much better off than your regular American who is saddled with debt and living paycheck to paycheck. Kindly remove these discrepancies immediately as these supposed 'findings ' have defamed my name. Again, as stated, I am unable to open and maintain a bank account, so the reason why I had to attempt to open up so many accounts is because of the closings. They were closed based on the other banks closing and the findings from ChexSystems and / or XXXX XXXX - information that is inaccurate. I appreciate your speedy resolve in this matter. I am contacting the Consumer Financial Protection Bureau because your companies have continued to disparage my name. XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-20

MO

Credit reporting company's investigation

Credit reporting:

Investigation took too long
Complaint: ChexSystems has not responded in over 45 days to my dispute.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-20

Fontana, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-20

Marietta, GA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-17

Orlando, FL

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-17

Ft Myers, FL

Using a debit or ATM card

Bank account or service: Checking account

Complaint: I lost my bank account card one day, and did n't know I did for a few days. I then saw my account was going in to negatives that I did n't know about I then reported to the bank that I lost my card. And when that happened I asked that my account be closed. The issue is I tried to open another bank account recently and was told that there is some issues going on with my account with fraud that I had no part in. I believe someone found my card and hacked into it and used it for illegal purposes. Please help me.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-15

MN

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: I received my consumer report from Chex Systems and the consumer report has inaccurate personal information and inquiries that are fraudulent and do not belong to me.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-07-15

Alafaya, FL

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-13

Point Arena Air Force Statio, CA

Credit monitoring or identity protection

Credit reporting:

Problem with fraud alerts
Complaint: I have a security freeze on my report that i need taken off.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-13

Miami, FL

Credit reporting company's investigation

Credit reporting:

No notice of investigation status/result
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-12

Primm Springs, TN

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-12

Boston, MA

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: This company is reporting false negative information about me to banks and credit card companies and it 's interfering with my being able to open an account. When I contact the company, they are rude, insulting, unprofessional and provide no help whatsoever. They are also very insensitive towards me and the problems this is causing. I have contacted this company many times and provided information time and time again. They are very rude, uncooperative, insulting and insensitive to the problems they are causing by distributing slanderous and defamatory and false negative information to banks. They do n't care about anyone but themselves. There are virtually XXXX of websites dedicated to how horrible these people and company is and how many people they have done this too. Here are a fewXXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-12

Boston, MA

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: THIS COMPANY IS REPORTING FALSE NEGATIVE INFO ABOUT ME TO COMPANIES AND DECLINING CHECKS I WRITE TO COMPANIES THEY WORK WITH. WHEN I CALL TO GET TO THE BOTTOM OF THIS, I 'M BOUNCE AROUND, TREATED RUDELY AND INSULTED. I have contacted this company many times and provided information time and time again. They are very rude, uncooperative, insulting and insensitive to the problems they are causing by distributing slanderous and defamatory and false negative information to companies. They do n't care about anyone but themselves. There are virtually hundreds of websites dedicated to how horrible these people and company is and how many people they have done this too. Here are a fewhttp : XXXXThis site talks of this company being fined XXXX XXXX dollars for Fair Credit Act violations. https : XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-10

Jackson, NJ

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-10

Powell, OH

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-10

Pensacola, FL

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-10

MN

Incorrect information on credit report

Credit reporting:

Information is not mine
Complaint: Chex Systems , Inc., is giving financial institutions secret reports and informing financial institutions not to open up a checking account for me due to me having previously reported fraudulent checking accounts from XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX listed on my consumer report and upon sending a police report and proper documentation, the fraudulent checking accounts was removed from my Chex System Consumer Report. But Chex Systems is secretly informing banks and financial institutions not to open up a checking account for me due to the previously fraudulent checking accounts listed on my consumer report, even though Chex Systems sent me a copy of my consumer report with no negative information reported on my consumer report and informed me, I should n't have a problem opening up a checking account. A few days ago, I went to XXXX XXXX and XXXX XXXX XXXX and was informed by representatives from both banks, that they could n't open up a checking account for me because because the inquiry they got from Chex Systems, informed them not to open up a checking account for me due to previously fraudulent checking accounts listed on and removed from my consumer report. Furthermore, Chex Systems is reporting my physical and mailing addresses as errors and non-existent.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-10

Ogema, MN

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I have a debit card from XXXX expiring in XXXX 2016. XXXX transfers funds to the account in exchange for XXXX. My account has been closed even though a positive balance remains, so I can not access the funds. In the meantime, I am being penalized $ XXXX for inactivity. I have called the customer service number on the back of the card ( XXXX-apparently a foreign call center, possibly XXXX ) in XX/XX/XXXX and XX/XX/XXXX, each time being told to call back in " 3-5 business days '' when there has been a resolution. I have also called the Cardholder Services number on my last saved statement ( XXXX ) which is a number no longer in use. ( see attached document ). I have also emailed a customer service agent ( XXXXXXXXXXXX ) and been told to call the customer service number again. I inquired with the agent about receiving a check to close the account to which the reply was " This card program does not offer check refunds. You will need to use the remaining balance off the card. The XXXX XXXX XXXX can be used anywhere that XXXX is accepted worldwide. '' But the problem is that I can not access the funds because the account has been closed ( I can not access funds from an ATM ). Yesterday, I tried to log in to my account online and my access has been cut off. Today I tried to login again and the website now says " Temporarily Unavailable. We are temporarily unable to process your request. Please try again later, or call Customer Service if you require immediate assistance. " Since there is a XXXX XXXX logo on the card, I called XXXX member services and they claim that they are not affiliated with the card and can not help. They suggested I call XXXX XXXX XXXX, which I did, but they are not effectively able to reach anyone who can help either. I researched the email address from the agent ( XXXXXXXXXXXX ) and located a XXXX Corporate Headquarters*, XXXX XXXX XXXX XXXX XXXX , Florida XXXX, Phone : XXXX, Fax : XXXX ( XXXX ). Conveniently, the XXXX website " Contact Us '' link is not functioning ( XXXX ). I called that number today and through an automated cue asked for XXXX XXXX XXXX, who I found online as the XXXX legal counsel. A secretary answered and after a brief polite explanation of my issue was forwarded to XXXX XXXX. There was no answer so I left a message. I am extremely distraught at my treatment and inability to access the funds in my account as well as being continually penalized for not taking the funds out. I have now wasted 5-8 hours of time trying to chase down someone who can help me. I assume that there are others out there having similar difficulties but who do n't have the resources, time, or persistence to search for a resolution. If the company brushes all of us off long enough, they will eventually assess fees to make the accounts go to XXXX. Would this constitute a class action lawsuit situation?
Company Response: Closed with explanation

Disputed: No Timely Response