Fay Servicing, LLC

2015-06-04

San Ramon, CA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-03

Jacksonville, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-01

Hempstead, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-01

Succasunna, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am dealing with Fay Servicing. My account manager is XXXX XXXX. To go over that facts as were stated to me by XXXX via phone on XXXX XXXX, 2015. XXXX called me to tell me " I have good news for you before the Holiday weekend, you have been approved for a loan modification. '' " It looks like a principal reduction of almost {$100000.00}, a rate of 6 %, the length to remain the same as the original Note. You will need to sign some documents and make XXXX payments in the amount of {$2100.00} '' I would expect XXXX to tell the truth as I am sure he is directed from Fay Servicing. Well, this does n't appear to be true based on the Forbearance Agreement I received. In the Agreement none of the Terms XXXX presented to me on the phone were included. Furthermore, it appears that XXXX along with Fay Servicing are using deceptive practices, which to me appears like consumer fraud. This is no joke. I am at risk of losing my home, I would expect any company would act honestly and NOT use deceptive practices. It appears XXXX XXXX and Fay Servicing are doing just that. To tell someone on the phone all those facts, along with terms of the Loan Modification and send a Forbearance Agreement such as the one attached is certainly Consumer Fraud. Please help me. All I want is to be treated fair and for them to honor the terms they gave me over the phone. I would pay them the XXXX month trial period upfront if they would just honor their words.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-31

IN

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Starting as of XXXX/XXXX/15 we tried to make a payment online with Fay Servicing and was unable to do so. We called our account manager XXXX XXXX and asked why we could not. She told us that at that time they took off our link to make payments and we were in pre-foreclosure & would no longer take our partial payments. She explained I could fill out some paperwork to try and defer a payment. So, I filled out everything & sent her my paystubs like she requested. After I sent everything in I was told I did not make enough money and they declined the deferral payment. XXXX then stated that she wanted my wife to fill out this paperwork to see if her income ( Even though she is not on the loan ) would try & help to defer a payment. My wife sent in everything that XXXX had asked her to sent in on XXXX/XXXX/15 and we tried to make a payment again, but we were declined. These attempts would have placed us out of a pre-foreclosure status. XXXX then told my wife let 's try all of last years income and see if that works. We told her why try if you will not take our money and only make us get more XXXX out. We were XXXX getting pretty stressed over not being able to make a payment that would have released a full payment with the suspended monies setting in the account. We received multiple letters with the amount to settle up changing and the last letter stating that we had until XXXX/XXXX/15 to pay {$6200.00}. Now on XXXX XXXX, we had told XXXX XXXX we would be making a payment to create a full payment and that in XXXX we would pay XXXX consecutive {$500.00} payments on every Friday to help catch up. This was intended to be XXXX/XXXX/15 - {$370.00}, XXXX/XXXX/15 - {$370.00} XXXX/XXXX/15 {$500.00} which added to suspended monies is {$2000.00}. Now add {$2000.00} for XXXX and we have made XXXX payments and would be catching up more and take us out of pre-foreclosure, but XXXX did n't want any part of that. Finally on XXXX/XXXX/15 my wife tried to make another attempt at payment because that is what the XXXX counselor XXXX XXXX told us to do. My wife ended up speaking to XXXX who is a " Manager ''. He listened to the whole situation and was ready to take her payment, but then told her " I cant make a final decision '' you need to speak with XXXX XXXX XXXX who is the supervisor ), so they transferred her. She wanted to make a payment of {$560.00} which makes a full payment with suspended monies of {$820.00}, but he insisted that she could only make a payment of {$4100.00} to bring our account current. Pleas note how much time has went by and we could have been on our way to catching up. She told him that our case counselor stated that it is a LAW in Indiana for them to take our payment and that they could not keep the monies in a suspended account like they were doing. He insisted that XXXX XXXX at " XXXX '' obviously does not know the law and for her to prove it or show him. Since she was not able to make a payment or bring the account current he told her ; he did not care that you are trying to make partial payments or if your house goes foreclosure. At this time my wife heard XXXX in the background talking about her to XXXX and XXXX saying " That is why I did not want to get on the phone because XXXX I would have yelled at her ''. At this time my wife was so XXXX and XXXX that she simply told XXXX " Have a good day " & we are done talking and hung up on him. We have contacted XXXX XXXX of " GET HOPE '' and told her everything they have done and said about all of us and I signed a third party consent form for her to see what and how they are going to act towards her.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-29

Norwalk, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: RE ; FAY SERVICING - LOAN # XXXXplease help me!!!! Fay Servicing has been giving me misleading information regarding the application for a HAFA Short Sale to avoid foreclosure. Now after XXXX months since i applied for a loan workout when my loan was still with XXXX XXXX XXXX and somehow the loan was transfer to Fay Servicing after i request for a copy of the original loan documents. FAy Servicing has been manipulating my review, i have provided every single document requested by XXXX XXXX. Which she advise me that she will no longer speak to me over the phone becuase i havent paid my mortgage. I called numerous times to get a manager and they keep disconnecting my calls. Fay Servicing has set a sale date for my property for XX/XX/2015 and even though the previous offer that i submitted to Fay Servicing backed out. I was able to get another offer which it was submitted to Fay Servicing since XX/XX/2015 with all the required documents. So far no response from any one. Please help me!!!! XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-27

E Watertown, MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

Concord, NH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-05-21

Jersey City, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-20

Hampton, VA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-19

New Britain, CT

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: We had an insurance check for work to be done in our bedroom that was made out to us and our mortgage company Fay servicing. We received the XXXX disbursement and were told when we were XXXX done with the work that they would send an inspector out. After the inspector came out the next XXXX would be disbursed. We called 8 days ok and no one has called us to set up the XXXX inspection. After calling Fay servicing over XXXX times and email contact we have no resolution on when they will conduct the inspection. We have had our entire bedroom crammed into our living room for over three months. The lack of response from Fay servicing and timely assistance has been unprofessional.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-18

Everett, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Unable to receive a breakdown of additional fees charged for reinstatement
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-05

Lewisville, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I recently agreed with my mortgage loan servicing company to short sale my home. It was the only option giving to me at that time. I was giving a contact agent ( XXXX XXXX ) at Fay Servicing , LLC. I have not been able to contact him at all after he told me that the best way to contact him was by email. In our original conversation ( the only contact I had with him by email ), he told me that he submitted it to the XXXX XXXX Department. It has been several weeks and no contact by either him or the XXXX department. I was also told that if I had a realtor that the agent should contact him for further directions and the handling of the sale of the home. To date, we have heard nothing from XXXX XXXX. We need contact from him, as I feel we probably could have sold the home by now. I also believe this may be a stall tactic to foreclose on the home.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-05

Bryan, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-30

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-30

Tarzana, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: The payment system Fay Servicing has put in place charged me {$400.00} more. When I called them today ( XXXX/XXXX/2015 ), they said it does it automatically and said I have to set a different amount when paying over the phone. I told them that I had been paying using the phone for almost a year and the system never did charge more than what is stipulated on the payment ( {$2600.00} ). The account manager said she is going to get back to me and never did.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-28

Poughkeepsie, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-26

Coalinga, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: On XXXX XXXX, XXXX, My family and I am in receipt of the proposed loan modification from Fay Servicing, which is my servicer and this was what they offered : they want me to come up with {$8600.00} up front, they are increasing my interest rate to XXXX percent and my payment is going to be bumped up to $ XXXX/month ( principal, interest, taxes and insurance ) and my trial payments period is going to be XXXX months before they permanently modify my loan and they want this documents to be signed and delivered in their office no later than on the XXXX XXXX, XXXX. If it goes beyond XXXX XXXX, they automatically continue with the forclosure. Now, please do n't get me wrong, I appreciate the opportunity to modify this loan but this was what I was originally paying XXXX : They asked {$0.00} upfront, I was originally paying a 2 and 1/4 percent interest, my payment was about {$1400.00} ( PITI ) for the next XXXX years and increasing very slightly after the XXXX year. XXXX only made me make XXXX months trial payments, before they permanently modified my mortgage. Now, we understand that we fell behind and got in trouble because of the garnishment of my wages from XXXX XXXX but this was not totally our fault. Since this was caused by our work furloughs imposed to us as state workers from XX/XX/XXXX to XX/XX/XXXX. This basically took about XXXX percent of our ( my wifeand I ) such that we fell behind some credit card bills and came back to haunt us in XX/XX/XXXX. If we had {$8600.00} to give up we would have gladly started paying this for our mortgage. We currently have XXXX kids in college we are trying to support and another XXXX in XXXX this XXXX XXXX and going to XXXX in the fall. We do not have that kind of cash nor do we have any other resources to pay this amount. My wife and I have our credit both shot and we also have to maintain a lot of old vehicles that are starting to conk out and appliances in our house we have been trying to nurse for we are unable to replace these at the moment. We want to keep our home but we will be unable to come up with {$8600.00} up front. We feel that Fay Servicing and XXXX XXXX, who is the owner of our mortgage, is trying to show in the surface that they are offering to modify the loan with very steep conditions and requirements but really the end result is a foreclosure
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-25

Rncho Domingz, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We believe Fay Servicing & the investor behind our loan been purposely delaying the short sale process, ignored the short sale request and valuation disputes, did not cooperate with seller or buyer or their respective agents even though there is every evidence that the short sale valuation was most legit and up to par value of not only their own BPO ( Broker price opinion ) but our buyer 's offer, and additional appraisals & reports done by licensee 's. They have refused to send additional inspector even though they promised in writing and agreed to consider their original request was outrages. Their staff dragged the time purposely, knowing the market is changing and forcing homeowner to do deed in lieu by threatening for foreclosure and not responding to the short sale request. The detail of the complained will not feet in this section, so there is an additional letter in a separate attachment including most evidence.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-24

Vienna, NC

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: I had my mortgage with XXXX and they sold my loan to Fay Servicing out of XXXX. I sold my house and tried to get a payoff so we could close the deal. They would not give us a payoff in a timely fashion. They said it would take XXXX days and it would come by mail. We ask if they could fax it, email it, etc. and they said know. It 's been two weeks and we missed our closing deadline. They will not return phone calls. I 'm being blackmailed so they can earn more interest from us. They will not respond to our attorney or return her calls. You should be able to get a payoff on your mortgage or any loan in a day.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-21

Freeport, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-21

Columbia, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-20

Winton, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-10

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

Canyon Cntry, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response