FREEDOM MORTGAGE COMPANY

2015-11-28

Adelanto, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-28

Randolph, MN

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: I am a XXXX Veteran since XX/XX/XXXX ( approximately ) and because of this I am exempt from paying state property taxes. Freedom Mortgage ( Lender ) has requested paperwork stating my exempt status. I have sent them the paperwork three separate times and they say it 's not the right information. This is paperwork from country courthouse/government center and is the legal paperwork for this exemption. They are ignoring the status and since the acquisition of the house on XX/XX/XXXX have been charging property tax to the loan.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-25

Macclenny, FL

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: My husband and I applied for preapproval with Freedom Mortgage wherein they submitted an email to my landlord indicating that we had great FICO scores and see no reason why we would n't be approved for a mortgage loan. After providing our driver 's licenses and other identifying information which revealed our ethnicity, we were asked to supply a numerous amount of documentation that was not relevant to the loan application. We were subsequently denied a mortgage loan.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-24

Houston, TX

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-20

Skipperville, AL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-20

Avon, CO

Other

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-18

Iowa City, IA

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-17

Plymouth, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I had started dealing with issues with Freedom Mortgage at the beginning of this year. Approximately XXXX 2015. I was contacted by their company to refinance my current loan with them and decided to proceed. During the refinancing process I was made aware that my hazard insurance was no longer in place. When I called to see why exactly it was not in place I was informed by a customer service representative with freedom mortgage that when they had completed the escrow analysis on my account then did not include the insurance, there for it was not paid. They also stated at this time that they would immediately send the payment and my Insurance would be ok. After continuing this process I was made aware once again by the refinance department ( XX/XX/XXXX ) that I currently did n't have insurance in place, when i explained the issue to them along with customer service and they stated it was not sent out and at this point I had to get a brand new policy because the laps in coverage was too long and that they had begun putting forced place insurance in my monthly payment. I told them I would get a new policy and I did and submitted it to them XX/XX/XXXX. I had paid myself the premium in full and sent them a copy of the declarations page. After serval attempts of sending and contacting them to make sure they received the information they finally did a MONTH and a half later. I asked them at this point to re-adjust my mortgage payments to reflect that I now have my own insurance in place and that took quite some time as well. They has ALSO advised me that they had paid my Insurance ( after i already paid it ) and that I would have to look for the refund from the insurance company ( till this day the insurance company has not received this double payment of {$770.00} there for I have yet to be refunded. Check was sent out XX/XX/XXXX. ( check number # XXXX ) The next call to them to see if my payments were readjusted was on XX/XX/XXXX when I spoke to agent ID # XXXX. At this point the agent had informed me that my new payment was {$880.00} ( and now included escrowed insurance and taxes ) and for some strange reason went up form the original {$760.00}. She had also stated that I had a unapplied balance of {$2000.00} that she would submit a ticket to apply to my account so I would only be due for XXXX 2015 fro {$880.00} and the unapplied would cover XXXX 2015 of XXXX ( why this amount is higher after providing insurance in=s still a mystery ) and XXXX 2015 XXXX. At this point she stated all would be taken care of and to call back in 72 business hours to confirm. Today XXXX/XXXX/2015 I called them to check the status of this credit to my account, and after speaking to XXXX customer service agents ( # XXXX ) and a supervisor they stated there was no notes from XX/XX/XXXX and they had no idea what so ever what I was talking about and that I needed to pay. After asking to have the call reviewed they sent me in circled and said you just have to pay there is no agent id of XXXX or and record that you spoke to someone. Now they have caused me to show late on my credit report and to receive threatening calls and mail about my mortgage when this was their wrong doing and have made very little effort to help me when I constantly calling them to follow up with my issue. They state I 'm showing past due now and refuse to take action to look in to the problem. They take no reasonability or action to help out their customers, also starting the whole story every time is a headache. I need someone to take responsibility and review the entire issue from start to finish and also the refinance department has made no effort to contact me or respond to my emails.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-13

Davie, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-13

Saint Cloud, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-11-11

WA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage was sold from first mortgage to freedom mortgage without my knowledge. I was finally made aware of the change after trying to access my online account with first mortage to make a payment with no avail. I spoke to a representative whom informed me of the changes, and I promptly contacted freedom mortgage. They said they had sent me information, however it was never received because the info was sent to the wrong address. The representative took my new mailng information down, and informed me that I had a 60 day grace period to pay my mortgage. Today less than 30 days later I received a letter from first mortage stating that I was 30 days late on my mortgage, and the information had been sent to the credit agencies. I am trying to avoid a ding to my ( and my co-signers ) credit, due to misinformation provided by my new mortgage company. As well my home is for sale, and will be closing by XXXX XXXX. After speaking with a representative last week, he was made aware of the circumstance, and never made mention of the negative effects that could occurs if I did n't pay. After that conversation I was still under the impression that the 60 day grace period was still in effect and that my credit was still to remain in good standings.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-10

AL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Earlier this year, I refinanced my mortgage with Freedom Mortgage. In XXXX, my mortgage was transferred to XXXX Mortgage. My XXXX mortgage payment was sent to Freedom Mortgage, For the past FOUR months I have been trying to get Freedom Mortgage to send that payment to XXXX. I continue to be bombarded with calls and letters telling me of my delinquency. I have called over 40 times XXXX, I keep getting told I will get called back. No one calls me back. The only numbers I have are toll free numbers. People I have talked to about this problem include : XXXX XXXX, " XXXX '', " XXXX '', I asked to speak to a supervisor, XXXX XXXX XXXX, left countless messages-he never got back to me. I am worried about my credit rating, I am beyond frustrated. I need your help! Please!
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-09

Stafford, VA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: My late husband owned our home prior to our marriage and since his death XXXX/XXXX/XXXX, I have been attempting to deal with his mortgage company via their servicer, XXXX. My name was never on this mortgage or deed. Following his death I applied and was granted by bonding legal right to handle any affairs related to my husband. There are many issues I have encountered for three and one half years. The mortgage involved is # XXXX, the XXXX ID in the name of my late husband, XXXX XXXX XXXX ( SS # XXXX ) XXXX has had me apply for loan modification XXXX times to only be denied and notified me by the reply, " our investor has decided to decline to offer loan modification at this time '' with no further explanation. This mortgage has been involved in a " class action suit '', XXXX vs XXXX. This settled in XXXX XXXX. Since that time I have received over XXXX documented telephone calls from XXXX. Upon answering the calls I explained to the XXXX representative this is a difficult legal matter and I would not divulge information over the telephone that any requests for information or action need to be in written form to ensure adequate documentation. XXXX refused to put anything in writing until XXXX XXXX which were merely routine statement ( XXXX ) and notice of default ( not reg/cert ). They continue to call me each day without honoring the need for documentation. Total harassment. I never received restitution from the lawsuit, I was always sent an outdated check which was replaced XXXX times with more outdated checks. Until I spoke with the Veterans Administration on XXXX/XXXX/XXXX, I was not aware there is literally nothing I can do to resolve this. XXXX is unaware that I have this knowledge. They have drawn out this process XXXX XXXX yrs accruing huge substantial fees and penalties for the entire period. The mortgage has now been forwarded to XXXX of their legal firms, XXXX XXXX and XXXX, XXXX for foreclosure, the home is scheduled to be sold XXXX/XXXX/XXXX, and to this day I have received no notification that this has occurred. I was made aware of this by the Vet Admin representative. This was the only way I discovered this action was in the near future. Still today XXXX will not permit me to speak with the " Relationship Manager '' assigned to this mortgage. They insist I complete yet another request for loan modification package, another stalling, and return to them. Then and only then will they schedule an appointment for me to speak with the relationship manager. They send mail to my late husbands first/deceased previous wife ( XXXX XXXX XXXX ) although they were provided with a certified death certificate. I furnished certification of my court appointed bonding to handle XXXX XXXX issues following his death and receive nothing addressed to me. Documents are only addressed to deceased individuals. Fees and penalties have accumulated to such an extent there is no possibility I could ever afford them. To make matters worse when XXXX XXXX refinanced his mortgage in XXXX, he was charged more than {$10000.00} in fees when his intent was to access {$10000.00} of equity in his home. I did not think these significant fees were applied for VA guaranteed loans. Also of significant notice was the fact that XXXX XXXX underwent XXXX XXXX removal in XXXX, was totally unable to XXXX without assistance, suffered significant XXXX, and of significant importance, he suffered XXXX, he could not XXXX to read, even following 1 1/2 yrs of XXXX therapy at XXXX XXXX XXXX , XXXX No way could he read or understand what he was signing. Also an issue of noted mortgage insurance premiums on the XXXX form provided, however when I asked about this was told it was an error and would not honor request to apply for these. Such a mess I need help
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-11-03

Thompsons Station, TN

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: We received numerous letters or ads from our mortgage company, Freedom Mortgage, stating that our house was valued at {$240000.00} and that we could refinance to use some of the equity in our house. After applying and providing scores of paperwork, we were told that our house appraised at only {$200000.00} by an appraisal company from Indiana and we could only get a new mortgage if we paid {$10000.00} for it up front. The appraisal was based on more than XXXX houses, XXXX of which was out of our district and was half the size of our house plus it was appraised at only {$170000.00} which lowered our appraisal considerably. I believe that this is a practice that is being used to scam homeowners and wish to have a federal investigation of this mortgage company.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-03

Lk Buena Vis, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: I receive a pre-approve letting regarding a loan offer and the letter verification code is XXXX XXXX XXXX, I called them to find out about the offer, I told them before I let her to run my credit, I asked her what credit score that they require to qualify someone, she told me that they require XXXX credit score and I told that my credit score is about XXXX, I told her that I have that I have a lot of deft, she asked me if I have any federal delinquent, I said to her that I am not sure that it is federal but I did sign up a loan with XXXX for someone he did not pay the loan and I found out and I paid the loan off with my own money just yesterday and I said to her that to her the reason that I giving you all the information in front because base on my situation if I knew I am not going to be qualified I would not let you run my credit and I interested in this offer just to pay off my deft, and she told me it should not be a problem then, so I let her running my credit then she came back telling me that my credit score is XXXX and I have a delinquent with XXXX, therefore they can not qualify me, when I asked her what score they require to qualify someone she told me XXXX and my score is XXXX according to her when I told her about the delinquency with the XXXX and I just paid off yesterday and she told me it would be fine, I also told about the level of my deft, I told her all these in front just to make sure that before I let her running my credit score and told her that I know if you let people check on your credit a lot that would diminish your credit, that is the reason why that I told you all my information in front to see if I can let you run my credit, and when she come back with her decision I tried to remind her what I told her, she was very rude and she said that she told me that she said to me that they required XXXX credit score when she did not, she told me XXXX credit score, I am filling this complaint because I feel so misled, deceived,
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-03

Scottsdale, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: My current lender is XXXX Mortgage. I sent a payment of {$1500.00} on XXXX XXXX 2015 which was deposited by mistake into Freedom mortgage 's account. I contacted freedom mortgage and their loan servicing dept contacted me on XXXX/XXXX/2015 and advised me that they had found my check and would refund my money first to Freedom Mortgage and then to my lender XXXX. To date XXXX the money has not been sent to XXXX. I have tried to contact Freedom Mortgage and XXXX servicing several times to find out the status of my refund with no success. I need to get this money sent to XXXX so they can credit my account.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-01

Hinkley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I received XXXX returned check notices from my bank. Both notices were for large amounts of cash to be paid to a mortgage company that is not my lender. Date Amount check no action taken fee chargedXX/XX/2015 {$3000.00} XXXX Returned $ XXXXXX/XX/2015 {$3000.00} XXXX Returned $ XXXXThe company trying to access the funds was Freedom Mortgage Company which is not my Mortgage Co ( Lender ) I contacted them and they denied trying to access money from my account. The bank gave me their name. I spoke with a XXXX at XXXX. I contacted my Mortgage lender to see if my account had been transferred to Freedom Mortgage and they said it had not been transferred. I do n't know how they got my banking information and the amount they were trying to access is double of what I pay to my mortgage company. The name of my mortgage company is XXXX at XXXX.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-29

Johns Creek, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-24

Soquel, CA

Credit decision / Underwriting

Mortgage: VA mortgage

Complaint: Our VA mortgage is financed thru Freedom Mortgage, they called and said they wanted to reduce our mtg. by XXXX % - just because ... he said they would send electronic documents to sign. I told him I wanted full disclosure he said no problem. When I review the e-docs I did not like what they said, did not sign and sent an email we were not interested. I have sent XXXX emails telling them we are not interested. This morning I got email that said " congratulations on you loan application, now sign these additional docs ''. We never signed anything, electronic or otherwise. I have emailed them again and still they are saying we need to submit additional docs to " lock in our rate ''. We do not want this, they are our current VA Mortgage servicer, I am now afraid of them and do not trust them. What can I do?
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-23

WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I signed up for a load and this loan was transferred to Freedom Mortgage in XXXX 2015. Freedom MortgageXXXX.XXXX XXXX, IN XXXX have made over the course of the loan 12 additional principal-only payments of which only 2 had been applied correctly at the first time. All other payments were distributed as additional regular payments, splitting them intoRegular principalInterestEscrow for TaxEscrow for Insuranceonly the remaining amount was added as additional principal payment. After I noticed this the first time I was calling Freedom Mortgage to get this fixed and ask to ensure that this will not happen again. Now, 11 payments later, the issue became even worst as they now splitted the payment into 2 times a regular payment, and only applied the remainder as additional principal. Every single time I had to call and had to have the payments being adjusted. My complaint is regarding the practice used. It seems to me that they are collecting on the overpaid escrow amounts interest until the customer realizes the wrong distribution. Given my loan being not that large, extrapolated across XXXX ( if not XXXX ) customers, the money embezzled from either the customer or the banks ( how ever one looks at it ) amounts to a considerable amount. Based on my experience with Freedom Mortgage it seems to be done on purpose to extract as much money from each customer as possible. I for my part are not willing to provide loans to my mortgage company.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-21

Chandler Hts, AZ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-20

NJ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Me and my wife have owned a house at XXXX XXXX XXXX XXXX XXXX, New Jersey for many years and about four years ago dropped down to 15 year mortgage. We were very happy until I got a letter from Freedom Mortgage and they pushing to cash out for a promotion. After speaking to my wife we said lets look into. Well that is when Freedom uncovered their mistake of not taking enough out for escrow. This is their job and not mine, why they are called XXXX XXXX. I then called Freedom back on XXXX XXXX to see what XXXX XXXX mortgage payment would be, they said it would change in XX/XX/XXXX and not to worry about it XX/XX/XXXX Well my usual payment is about {$1600.00} and when I woke up XXXX XXXX my new payment was XXXX. I went nuts and me and my wife and family barely survived. This is just wrong, after I had called, and told it would n't be going up this month. I under stand it has to go up, but give us some notice.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-19

Moapa, NV

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: CFPB COMPLAINT FACT SHEETXXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXWe have had XXXX mortgages with:XXXX XXXXLoan No. XXXX XXXX XXXX XXXX - XXXX XXXX, XXXX XXXXWith both of our mortgage loans with XXXX XXXX XXXX, our check and coupon were mailed on the XXXX - XXXX of each month, received and posted within five days of when we mailed the payment. We have never been late, not even one day. On or about XXXX XXXX, we received a letter from XXXX XXXX advising us that the servicing of our mortgage was being transferred, effective XXXX XXXX, 2015 to : Freedom Mortgage CorporationXXXX XXXX XXXX, XXXX XXXX - XXXXWe called Freedom Mortgage Corporation on XXXX XXXX, 2015, seeking our new loan/account number. A female in Customer Service advised us that the information I was seeking would not be available until XXXX XXXX, 2015. Checking the Freedom Mortgage Corporation website on XXXX XXXX, 2015, a notice was " pinned '' to the Home Page, advising that account numbers would not be available until XXXX XXXX, 2015. On XXXX XXXX, 2015 we called Freedom Mortgage Corporation Customer advised that our new Account Number was Freedom Mortgage Corporation Loan XXXX. I was advised that the XXXX 2015 Payment, under U.S. Government Regulations, not considered late for 30 days from the date of the mortgage transfer date. On XXXX XXXX, 2015, from the XXXX XXXX XXXX USPS, we mailed Check Number XXXX, payable to Freedom Mortgage Corporation and Loan Number XXXX - XXXX 2015, clearly marked on the memo line of our check to : Freedom Mortgage CorporationXXXX XXXX XXXX, XXXX XXXX - XXXX checked our XXXX XXXX XXXX XXXX, ( Routing Number XXXX ), Account No. XXXX, every few days to see if our check had been presented. We also checked our Freedom Mortgage Account page to see if our check had been posted. We observed neither of these actions, still on XXXX XXXX, 2015. On XXXX XXXX, 2015 to protect our XXXX Account and preserve our credit standing, we transferred from savings {$1100.00} to our " House Account '' XXXX. We went online to the Freedom Mortgage Corporation website and issued from XXXX XXXX an ACH debit in the amount of {$1100.00} and received Confirmation No. XXXX. On XXXX XXXX, 2015, on the XXXX Online site, we issued a Stop Payment Order on our check XXXX that was either lost or mishandled by Freedom Mortgage Corporation. We paid the {$25.00} SPO fee to XXXX. Part of the pride of home ownership is also the pride of making mortgage loan payments on time. When we check XXXX and Online Complaints for Freedom Mortgage Corporation, we were aghast at the XXXX complaints, many about misplaced payments, misapplied payments and untruthful statements by Customer Service personnel. We had heard of Predatory Mortgage Corporations. We were careful in choosing XXXX XXXX XXXX and had no say in the transfer of our mortgage to a predatory mortgage corporation. We request that Freedom Mortgage Corporation credit our escrow account with the {$360.00} that appears on our XXXX XXXX XXXX 2015 statement, ( attached ) ; instead of the {$200.00} that appears as an escrow balance on the Freedom Mortgage Corporation XXXX XXXX, 2015 online statement, a variance of {$160.00}. We request that Freedom Mortgage reimburse us the {$25.00} XXXX Stop Payment Order fee. We request that Freedom Mortgage Corporation forward to us our check XXXX marked canceled.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-16

Keyport, WA

Settlement process and costs

Mortgage: FHA mortgage

Complaint: My home mortgage had a starting balance of {$430000.00} XX/XX/XXXX. My monthly payment was paid through auto-deduct each month, on-time and was {$3100.00} ( principal- {$670.00} ; interest- {$1300.00}, and ; escrow- {$1100.00} XXXX. I refinanced and paid off this mortgage XX/XX/XXXX and Freedom provided the following payoff statement to my lender ( this was prior to receiving my XXXX payment, which resulted in a lower principal of {$420000.00} XXXX : Principal- {$430000.00} ; Accrued interest- {$4000.00} ; escrow advance- {$1100.00} ; unpaid late charges- {$250.00}, and ; recording fee- {$86.00}. The total payoff due was {$430000.00}. I have called Freedom multiple times to ask them to remove the late charges & recording fees and their reps said these should n't have been charged and are incorrect, but to my knowledge, they have n't been removed. Additionally, I asked for a breakdown of why they indicated {$4000.00} of accrued interest when my monthly interest is only {$1300.00} -- which means they collected over 3 months of interest at my closing. They said they would send me documents to support their figures and show an accounting of their figures, and how much I was owed back, and that I would receive these by XXXX, but I have not received them as of XXXX. I called them back XXXX and their message said their call volume is too high, so I would need to call back another time, and then it disconnected me. It seems to me that their accounting is erroneous, inaccurate and potentially fraudulent, and that they have no intention of correcting this, or giving the consumer any documents to refute their erroneous calculations.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-16

Bellevue, TX

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: Today I received notification from my credit report that Freedom Mortgage company reported my loan to the credit report as " Account in forbearance '' when it was never late and never in forbearance. This obviously effects my credit rating and how others view my credit activity and is against the FCRA. I would like an immediate response to the issue and recommend a CFPB inquiry to their credit reporting practices for Veterans and how they are handling VA loans. Thank you.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response