FREEDOM MORTGAGE COMPANY
Consumer Complaints
There are over 2590 complaints on file for FREEDOM MORTGAGE COMPANY. Dated between 2019-12-13 and 2012-06-13.
Complaints Page 6
2019-10-16
Columbus, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: They are saying I haven't paid my mortgage when in fact they are holding two of my payments now in a " suspense '' status and charging me late fees.
I paid XX/XX/XXXX and XX/XX/XXXX my XX/XX/XXXX and XX/XX/XXXX payments, but they have not posted them.
My mortgage payment is usually {$780.00} and I always pay {$800.00}. This year they came up with a formula to include extra padding for escrow with a payment of {$810.00} and I told them I am not paying their extra buffer over and above {$800.00} when I have the option of paying any escrow shortage at the end of the year. They have been giving me trouble ever since and it is affecting my credit. I want them punished because what they are doing is wrong! They need to be fined per the Fair Credit Reporting Act for one!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Arvada, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Currently Freedom Mortgage Corporation is blocking me from submitting my payment online. I have had to pay my mortgages over the phone and work through their {$15.00} phone payment process. I have asked them to fix this since XX/XX/XXXX. Their tech, XXXX at extension XXXX was supposed to call me and work this out. He has several messages from me and the latest we set up a time for today, XX/XX/XXXX XXXX XXXX to resolve and he was a no show. I can only conclude that FMC is now blocking me from making electronic payments. This goes along with their threats, RESPA violation, refusing to pay their bills and refusing to send me the required closing docs I have repeatedly ask for and have not received.
Thank you, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Cheverly, MD
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I recently refinanced my mortgage through XXXX XXXX XXXX. Prior to a payment being made to XXXX, my loan was sold to Freedom Mortgage Company. Although this should have been a seamless process, as I did not request nor initiate the sale, it has not been. After the first payment was made to Freedom mortgage in the amount of {$3100.00}, I received a letter in the mail stating that an escrow analysis was performed on my escrow account and a shortage was unveiled in the amount of ~ {$800.00}. After further review with Freedom Mortgage, the shortage was associated with missing homeowners insurance information during the transfer of the loan from XXXX XXXX to Freedom Mortgage. As a result, there would be an increase in my mortgage payment to {$3200.00} to cover the lender paid insurance that Freedom Mortgage was to purchase on my behalf. However, I was assured by Freedom Mortgage, that if I was able to provide them with the missing information ( insurance binder showing an active policy as well as proof of payment for the yearly premium ), my monthly payment would not increase to reflect the lender paid homeowners insurance.
Following the guidance provided, I uploaded the required documents on XX/XX/19 and again on XX/XX/19 to XXXX XXXX XXXX using the PIN provided by Freedom Mortgage. I then requested a new escrow analysis to be performed on my escrow account to now include the following : A copy of the cleared check paid from XXXX XXXX XXXX directly to XXXX XXXX for the full amount of my annual homeowners insurance premium A copy of the XXXX XXXX XXXX binder showing my active insurance policy.
Despite providing the requested information, my monthly loan payment was still increased to the {$3200.00} amount. I spoke with Freedom Mortgages escrow department on XX/XX/19 to obtain the status of my new escrow analysis request and to my shock, my request had been denied! Given that the only reason for the increase was due to my missing insurance information and that information and proof of payment has now been provided, as well as over {$6000.00} was disbursed into the escrow/paid to the insurance company at the sale of the loan. Therefore, I am baffled as to the reason why I am not being afforded the opportunity to have a new analysis of my escrow account.
Attached to this submission, you will find : The final closing documents from XXXX XXXX ( Refi closed on XX/XX/19 and loan was sold to Freedom Mortgage XX/XX/2019 ) The original escrow analysis performed by Freedom Mortgage Mortgage statements Cleared check - Insurance premium payment to XXXX XXXX from XXXX XXXX County Taxes for the property Insurance Binder
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
Cheverly, MD
Applying for a mortgage
Mortgage: Other type of mortgage
Complaint: XX/XX/2019 contacted lender recommended/provided by my current mortgage servicing company to inquire about the FHA Streamline Refinance and decided to apply.
XX/XX/2019 Signed/Returned First Interest Rate Lock Agreement with Freedom Mortgage from 4.50 % to 4 %. Mortgage Processor XXXX XXXX.
XXXX XXXX, 2019 Provided additional information as requested.
XXXX XXXX, 2019 Scheduled call Appointment with XXXX XXXX to finalize documents, at her request for XXXX XXXX, 2019 at XXXX. She never did call so I sent her a text message to see what was going on.
XXXX XXXX, 2019 Email from XXXX XXXX my Mortgage Processor is XXXX XXXX.
XXXX XXXX, 2019 Contacted current mortgage servicing company, XXXX to express my concerns of being handed down from processor to processor and not getting anyone to call/text me status of my refinance request. They connected me with the first person I originally spoke with, XXXX XXXX. When he called me back I told him of my frustrations with the company and for my troubles I now wanted the current listed refinance rate of 3.50 %. After speaking with his supervisor I was granted the 3.50 %.
XXXX XXXX, 2019 Signed/Returned New Interest Rate Lock Agreement - Expires XX/XX/2019.
XXXX XXXX, 2019 Email from XXXX XXXX - My new Mortgage Processor is XXXX XXXX.
XXXX XXXX, 2019 Emailed XXXX XXXX for status of refinance.
XXXX XXXX, 2019 Email from XXXX XXXX - My loan has been reassigned to XXXX XXXX.
XXXX XXXX, 2019 Emailed XXXX XXXX copy of same email sent to XXXX XXXX for status of refinance. No response.
XXXX XXXX, 2019 Called XXXX again for assistance due to Freedom Mortgage not responding to me by phone/text. This time I was told I had to take it up with Freedom Mortgage and called the number they gave me. The receptionist assured me she would get in touch with XXXX XXXX who was currently out of his office ( she further stated we work in the same building ). Paid current Mortgage online.
XXXX XXXX, 2019 contacted HUD about filing a complaint and obtaining a list of approved lenders in my area in hopes of finding a professional and responsive lender to work with so that I can proceed with my streamline refinance XXXX XXXX, 2019 XXXX XXXX ET still no call/text from Freedom Mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-15
CT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have made payment toward principal on two separate occasions with the same result. My payments are always up to date and on time. When I submit a second payment to principal, Freedom Mortgage places the payment in a " suspense '' and does not apply the funds to my mortgage principal. In the latest incident, they received the payment on XXXX and had taken no action when I called them on XXXX. During that call, they said that the payment would not be applied to my account until Friday XXXX. That is almost 2 weeks or nearly a half of a month of interest that I have lost and they have gained on my payment. As stated earlier, I have had this same issue previously. This is not an anomaly, it is a practice. As always, thank you for the important service that CFPB provides to consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-14
Saint Paul, MN
Trouble during payment process
Mortgage: VA mortgage
Complaint: My brother has a loan through Freedom Mortgage on a VA type loan- he has recently passed away and when I took over as executor of his estate, and tried to work with Freedom Mortgage to resolve his loan, and be able to receive mailings and correspondence, I was ignored, and no mailing ever went to me, or phone calls to me regarding his loan with Freedom Mortgage. When I found out about the home being foreclosed on, and was never once mailed a letter or had a phone call, I was in total shock. I called Freedom Mortgage immediately, and was told they sent his mail to a PO Box that he was using prior to his death. When I asked why NONE of his mail was being sent to me as requested, I was told, the address they sent it to was the one on file. Despite my requests to have all mail and correspondence sent to me.
The hose is now in process of being sold, as we have lost hope in keeping the property. Now the mortgage company will not give the title company a payout amount to resolve the title. The mortgage company has done everything they can to foreclose on this home, and has made no effort, or action to work with me in any manner to resolve the loan, or allow the title company to resolve the payout amount.
The mortgage company has- Death Certificate of my brother, my ID, court documents with me as executor, and the my address to where to send mailing, and still never once contacted me regarding his account. Who were they working with on this foreclosure?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-13
AL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: My problem is with Freedom Mortgage Co. XXXX XXXX XXXX,. XXXX, Ind. XXXX I have sent additional monies to be used for principle only but they always apply the payments as regular payments with most of the money going to interest. Many phone calls and I never got satisfactory results. I was told I had to send my money to another address but the results were the same. Finally after getting very rude and ugly, I got one lady that helped me. There was approx. {$4800.00} and six payment over a two year period. One payment of {$600.00}, check # XXXX written on XX/XX/2017 was not reversed and applied to principle as should have been. I was told they could not change a payment that far back because there was a Federal Law that prohibited them from making a change to an account with a payment that far back. Many phone calls to Freedom mortgage and I could not get any satisfaction. These people are dishonest. I followed their guidance of writing for principle only on my check and even highlighted it but they always applied the extra money to interest. Can you help?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Moncks Corner, SC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
CT
Trouble during payment process
Mortgage: FHA mortgage
Complaint: we were purchasing a bank owned home that needed work done. we were " sold '' a 203k loan by XXXX XXXX out of XXXX, CT because this was our best option, with the promise that all receipts had to be collected and a HUD inspector was working in our best interest. XXXX XXXX said it would hold our mortgage until the work was finished. Our loan was sold to freedom mortgage before the first payment was made. They never collected the subcontractor 's licenses/insurance information. {$140000.00} was paid out to the contractor ( XXXX XXXX XXXX XXXX ) and the work is nowhere near completed. A subcontractor ( XXXX XXXX XXXX XXXX, not a licensed plumber ) completed the plumbing work, and per a licensed plumber that came in confirmed everything needs to come out and be re-installed. everything they touched has to be redone correctly. we are now going through arbitration with the contractor, but I feel like the bank should have done a better job. I reached out to our HUD inspector multiple times and he never involved the bank. he advised me to just sign the checks so we didnt hold up the work. I am now paying a monthly mortgage on the full amount of the loan plus the additional money for the improvements. I have asked the bank if there was something we can do ( we were supposed to refinance after the work was completed, should have only taken 6 months ) we are going on 12 months. we can not afford this mortgage and I am trying to avoid foreclosure and ruining my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Taft, OH
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX, I contacted my current mortgage servicer, Freedom Mortgage ( FM ) to see about an equity loan. In XXXX, FM contacted me repeatedly to do an equity loan. They told me in XXXX that my debt-to-income ratio was too high and I would need my husband on the loan. I vowed to change mortgage companies as soon as I could. However, FM contacted me earlier this year again about doing an equity loan. My husband and I had been actively looking for a way to consolidate our debt, so we canceled our XXXX XXXX application and went with FM.
I have at least {$50000.00} of equity in my home. I have owned my home since XXXX, I have had no delinquent payment history on my credit report in 13 years. I was denied the loan based on " not having consistent income in XXXX and XXXX ; '' despite the fact that I could show that I did, in fact, have consistent income.
My husband and I applied jointly. Prior to pulling a hard credit inquiry and starting the application, I told XXXX XXXX with Freedom Mortgage that I have been a solo practicing attorney since XXXX and that I also work for my husband 's XXXX ( XXXX ) since XXXX. I specifically stated that I make less through the XXXX. My husband also has been working for the same XXXX XXXX since XXXX. XXXX told me that he would only use my income from the XXXX, and if he needed me to provide information on my income as an XXXX, he would let me know. It all sounded promising, so my husband and I invested in making small improvements to guarantee that our house would appraise at the amount which we needed.
My XXXX score was XXXX, my husband 's was XXXX. We provided our tax returns from XXXX and XXXX. We also provided pay stubs for XXXX. On XX/XX/XXXX, XXXX told me that I could not be on the loan for the home because I could not show consistent income in XXXX and XXXX as I do not have w-2s for the XXXX XXXX since I am a sole XXXX. I asked why I could not provide balance sheets and business account statements. I was even willing to provide redacted copies of retainer agreements.
XXXX told me none of what I offered would be sufficient, that it HAD to be W2s. I later followed up and provided w-2s from the other jobs I have held in XXXX. I also was looking for W2s from XXXX. As I stated to XXXX, since I am a solo XXXX ( which means feast or famine ), I maintain various contracts as appointed counsel along with e-discovery positions. I also offered to provide the full tax returns with corresponding schedules so that he could see our income along with the deductions we were able to claim. XXXX told me that the information that I was offering still was not enough, that only w2s will show consistent income. He stated that my husband would have to be on the loan alone ... then stated to me that my husband would have had to been on the deed for 12 months prior to the application. XXXX knew full well that I purchased my home before I met my husband and that he would not be on the deed.
My claims : Income discrimination : XXXXFreedom Mortgage would only accept W2s knowing that I am mainly a solo practicing attorney, and, as such, I would not have W2s for my solo practice. We told Freedom Mortgage that I was a solo XXXX from the beginning. Upon providing my pay stubs from the XXXX, my husband let XXXX know that I am XXXX versus a full-time permanent employee and that, because the XXXX just started being in the black as of this year that is why my payment history isn't beyond XXXX. After providing tax returns and pay stubs, I offered to provide further information to prove my income for XXXX and XXXX and XXXX/Freedom Mortgage would not work with me. I understand that with FHA loans there is no minimum income amount and the history only need be for the previous 12 months. Last year, it was " your income is not sufficient, you need your husband on the loan. '' This year it's " you can not prove consistent income. '' So, last year, my income was consistent. But this year it is not?
Racial discrimination : I believe race has a part to play in this because it is well-known that minorities are given more difficulty in trying to obtain loans. Here, Freedom Mortgage has no good reason to deny me from being on the loan of the home which I have maintained with no delinquent payments for the past 6 years. I am simply trying to do the same thing that many other homeowners do - utilize the equity in my home to get a handle on debt. I am left no choice but to believe these issues that FM is ONCE AGAIN taking me through is based on race.
I have also just found that my monthly payment has arbitrarily increased by {$20.00}. It is ironic that it happened right after I notified FM of my intent to file consumer complaints and I have not received any prior notification of any issues with escrow or tax increase.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Las Vegas, NV
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I bought my home in XXXX. I had a hardship and had to modify my loan in XXXX. XX/XX/XXXX i refinanced. XX/XX/XXXX HUD sent a letter saying i owe them {$30000.00}.
I contacted Freedom Mortgage and they said the title company XXXX title XXXX ) was at fault. So i contacted the title company and they pointed the finger at the mortgage company. Ultimately the mortgage companys insurance rep contacted me and stated Im at fault and i need to pay.
I had no idea until HUD contacted me that there was an issue. Im thinking with underwriting and the entire process someone shouldve caught this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Dallas, TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Complaint: During our re-finance process, we were contacted by more than 6 different team members. When trying to return phone calls or emails, I either wouldn't hear back, or would receive conflicting information. We were supplied our final disclosure 7 days prior to our closing date, then on the closing date, supplied a VERY DIFFERENT disclosure we had never seen before. Only upon inspecting the disclosure on THE DAY OF our closing ( when I had to specifically ask to see the revised disclosure - it was not provided voluntarily ), did I find that there were errors and issues with the disclosure. I had to call multiple people to re-schedule the closing date and have them correct the issues that would have resulted in us needing to pay {$1000.00} more in closing costs. Even then, we were not supplied a new disclosure until a few hours before our re-scheduled closing date a week later which STILL had errors. The level of incompetence I experienced where I had to check Freedom Mortgage team members work was simply unacceptable. If I had a choice and we weren't already so far into the process, I would have refinanced with a different company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
Green Acres, FL
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-09
CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: We were doing a loan modification with Freedom Mortgage we our first payment in the middle of XXXX for XXXX because our trial payment started in XXXX we made all our payments from XXXX to XXXX. Ever time we made a payment we called and made for sure they got the payment they verified they got the payment ever single payment in XXXX they sent us the paperwork to sign because they approved the loan modification and they even sent a notary to our home so we could sign the paper with there company for modification aproval in XXXX we they got there last payment for the trial period we received a denial letter they did not get there payments but we have proof every we made a payment we called them. Ever time we made a payment we called and made for sure they received and they acknowledged that they received the payments with every phone call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Canyon Lake, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Henderson, NV
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Warren, RI
Trouble during payment process
Mortgage: FHA mortgage
Complaint: So my mortgage conpany is fredom mortgage. They are trying to tell me to pay XXXX now or break it up $ XXXX month for year for '' anticipated '' escrow being negative. They are any many other companies especially in XXXX RI are stating they want escrow upfront. XXXX town hall charhes quarterly i went to town hall they stated that has not changed. The letter i received stating pay now or up {$200.00} starting XXXXwas received last week! I struggle paying XXXX month now XXXX month is going to be difficult. I know some have fixed thru this site and some fighting with their company. I am at a loss and do not want to lose my home. Ty XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Leeton, UT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Duplicate mortgage payments in the amount of {$1500.00} each were sent for the XXXX and XXXX payments, XXXX. This was due to the fact that my mortgage has been sold three times, XXXX to XXXX to Freedom Mortgage and the autopay for my XXXX XXXX account was not cancelled for LoanCare so that Freedom got two payments for XXXX and two payments for XXXX ( attached ). I called Freedom Mort at least a dozen times explaining the situation and that the duplicate payments were in error and not to be applied to principal of the loan. I received a message that I would get a refund upon supplying my routing and account number which I did on XX/XX/XXXX ( attached ). I called again on XX/XX/XXXX and was told that I would get the refund on the following Tuesday, XXXX. I have not received it.
I am on a fixed income and can not afford to not receive my refund. It is the height of hypocrisy that I have to make my payments on time, with no mercy for being late, but they can take their time on my refund and not comply with their promise.
I appreciate whatever you can do to get me my refund that is due to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
ME
Problem with a credit reporting company's investigation into an existing problem
Mortgage: FHA mortgage
Complaint: I had previously requested from Freedom Mortgage that my late payment ( paid 34 days late ) be removed from my account and subsequently from the credit bureau. The reason for my request was not to dispute that I made a late payment. Instead, I was hopeful that Freedom Mortgage would consider the reasoning for the late payment and my plea for an opportunity to rebound from the mishap.
InXX/XX/2019 my husband was laid off from his job unexpectedly from his job. At the time he was laid off, I was XXXX XXXX XXXX. This caused a significant financial difficulties for our household but we continued to make ends meet, and as is evident from my account history, I did not miss a payment during this time.
OnXX/XX/2019, our first child was XXXX XXXX, and in the whirlwind of events that preceded our son 's arrival, I failed to make our mortgage payment of {$1600.00}, when it was due on XX/XX/2019. I did not ultimately make this payment until XX/XX/2019, which made it 34 days late.
This late payment appears to have been almost immediately reported to the credit bureau, as I was able to see my credit score plummet significantly thereafter. Through the use of a forecasting program, I was able to determine that if this late payment were removed, my credit score will likely increase at least 60 points. I have NEVER had a late payment reported to the credit bureau in my entire credit history, and was entirely shocked by its effect on my credit score, which I have worked so diligently to maintain. This was especially discouraging because I felt my reason for missing this payment was understandable. What I failed to do was to contact Freedom Mortgage to inform them of what was going on in advance or shortly after the missed payment, which may have ultimately helped my cause.
On XX/XX/2019, I spoke with an extremely helpful representative at Freedom Mortgage, and I explained my situation. I asked her if she could help me have this late payment removed from my account, and from the credit bureau, in hopes my credit score could bounce back. I explained to her my intentions to re-enroll in the AutoDebit option for my monthly payment, so I can avoid this issue in the future, which I have since done. She advised that I submit my explanation to Freedom Mortgage through their customer service email, in hopes that my request would be considered. This woman was very understanding and I hoped the agency would also extend the same understanding and remove the late payment.
On XX/XX/2019, I received a letter from Freedom Mortgage indicating they would not remove the late payment, as it was accurate as reported. From the beginning I indicated I was not disputing that it was 34 days late. I am very well aware of that. I am simply looking for some leniency given the situation and my credit history as well as just how negatively this one incident has impacted my score and ability to obtain any future credit.
For these reasons I have decided to submit a complaint through the CFPB, in hopes that it will be reconsidered by Freedom Mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-07
MO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We were sued by our neighbor for adverse possession, Freedom Mortgage chose to hire an attorney to protect their interest, they added the attorney 's fees onto our XX/XX/XXXX payment. We did not approve this fee and do not think we should pay it. They refused to remove it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-07
Jacksonville, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Complaint: Good day, Sometime during XX/XX/2019 Freedom Mortgage offered to refinance my mortgage with them from 4.0 to 3.5 %. I agreed to their terms and was told i wouldn't need to pay the month of XXXX because that would be included in the new refinance loan. There were some issues with the documents and i was not able to close out on the loan during XXXX. Once the documents were corrected i was not able to schedule the closing because i was late on my XXXX payment. I was charged a late fee and the missed payment was sent to the credit bureaus. I made the XXXX payment early in XXXX in order to schedule the closing on the new refinance. When scheduling i was told again i didn't have to make the XXXX or XXXX payment and that the first payment will be due in XXXX During closing i was told the same thing yet i received another late fee for XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-05
AZ
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: Closed on a refinance final docs signed XX/XX/19 Monday, I was told funding would occur that Friday XX/XX/19 via fedwire from XXXX. Called Freedom Mortgage to inquire why funding to my personal account has not happen in which they explained in did and it was funded. XXXX bank has no record on fedwire either and that they Freedom Mortgage would reach out sometime next week to XXXX to find out what happen ( delay tactics ). This just seems fraudulent behavior in the extreme by a mortgage company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
Montevallo, AL
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I am a XXXX XXXX Veteran and received a VA loan from Freedom Mortgage in XXXX. I lost my job in early XXXX as a XXXX XXXX with the XXXX XXXX in XXXX, Alabama making over {$110000.00} annually due to a closing of the office. I found another position with another company making half of what I was making at {$56000.00} annually plus commission. I applied for a modification with Freedom Mortgage in early XXXX as I was going through a divorce and I was awarded the house and our XXXX children ages XXXX and XXXX. I sent paperwork as requested by Freedom Mortgage from XX/XX/XXXX until I was contacted with an approval in XX/XX/XXXX. I was paying {$1700.00} per month for my mortgage before the modification request and Freedom offered to lower my principle but increased by interest rate from 3.75 % to over 5 % therefore keeping my monthly rate the same and added the back payments which was over {$400.00} per month. The total modification would be over $ 2200 monthly. I had to file Chapter XXXX bankruptcy after receiving this approval to avoid them foreclosing on my home. I have been paying the back amount through my bankruptcy repayment however I am unable to afford the $ XXXX monthly payment and I am now 5 months behind and received a letter from Freedom Mortgage that they want release from the bankruptcy so that they can foreclose on the home. They have posted this pre-foreclosure for investors as I am receiving texts and mail about individuals requesting to purchase my home. This has caused a great deal of stress on me and my children. I am unable to rent anywhere due to my credit and bankruptcy. Freedom Mortgage could not have looked at my financial statements that they requested and determined that I could afford the same amount. This modification was not done in good faith. Again, I am a veteran and I do not want to lose my home with my XXXX children. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation