FREEDOM MORTGAGE COMPANY
Consumer Complaints
There are over 2590 complaints on file for FREEDOM MORTGAGE COMPANY. Dated between 2019-12-13 and 2012-06-13.
Complaints Page 59
2017-05-31
Ardmore, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Oxford, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I accidentally made double payments on the tax ( once from the escrow and once by myself personally ). The county sent back one of the payments to the Mortgage company ( XXXX. The Mortgage Company had transferred my account to another Mortgage Company ( Freedom Mortgage ). XXXX sent the money to Freedom Mortgage. Freedom Mortgage has received this amount ( They have the XXXX Tracking number and the package has been received by them ).
I have requested them to send this money back to me. They have asked me to obtain Proof of Payment from XXXX etc. Despite many attempts to coordinate this effort between the two companies, I have not received my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Hinkley, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX - Rescinding Offer/cancelling refi loan due to negligence of the Lender. Multiple laws broken/mortgage fraud/lender overriding successor/spouse of community property for spouse, falsifying documents, pushing closing/notarizing through despite requests for cancellation of loan multiple times by both borrower and spouse/No attempt to verify and confirm documentation, contact, basic knowledge, loan details, or aggreeance of spouse and successor of interest of community property/ Multiple incorrect and false documents. Homestead declaration documented incorrectly as waived when it should, would, and will be declared homestead if lenders legally abided by CA state laws, XXXX guidelines and orders, the laws and rules of the FDIC, let alone the ones that are on the documents that you push and fast track borrowers to sign illegally. Also very important is how the EPA you came to is completely incorrect, false, and not agreed upon with Lender ( that was informed twice by m e ) and spouse/successor. XXXX XXXX which I contacted twice on XX/XX/17 . Spoke with her and told her briefly of our legal situation and that I just found the documents to the loan on my home because my lender nor husband informed me of the loan details ; on my and our childs own home due to the borrower on title and lender coinciding. She stated, " I understand and did n't know, we will cancel and void the loan. '' As well as making contact with another employee of Mortgage Freedom just to be safe and she said she will red flag and cancel the loan, and stated, " I do n't know how it got this far! It just needs to be notorized ''. Despite me just finding an electronic copy of the finalized version of the revised loan offer on X/XX/17 because the lender or spouse never notified or sent documents for me to review, no access to your secured document site to view what was going on with my property, knowing my spouse was planning on getting it notorized behind my back, and speaking to two different representatives..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Irvine, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I sent the following letter to Freedom Mortgage Corporation on XXXX . XXXX , XXXX , bu t to date there has been no response at all fr om Freedom Mortgage Corp. : " This is a request for information, for review, and for an explanation regarding my Freedom Mortgage ( FM ) account. In particular, I would like an explanation as to why twelve ( 12 ) mortgage payments were marked N or U for unapplied funds, occurred between XXXX and XXXX , and XXXX through XXXX . During these periods, I was enrolled in FM s Bi-Weekly Automatic Draft, and paid an additional {$300.00} a month towards principal in order to curtail my 30-year fixe d rate mortgage. In order to be on the Bi-week ly Automatic Draft, I had to pay one full month ahead to FM. The main purpose of signing up for th e Bi-Weekly Automatic Draft is to curtail my mortgage by having the mortgage paid every 14 days, thereby paying the principal down quicker. However, it appears that FM did not apply the funds when it drew from my bank account on a bi-weekly basis. Instead, it held on to the funds for 14 days and did not apply same to reducing my mortgage. Therefore, by utilizing such method, FM purposefully withheld funds paid to it for its own financial benefit at the expense of a borrower like me. I await a prompt written response from FM, within 20 days from the date of this lette r ( n o later than XXXX ) to address my concerns as stated in this letter. You may reach me by email or US Mail . Sincerely, ''
Company Response: Closed with explanation
2017-05-28
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-26
Fort Lauderdale, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Lewisville, TX
Trouble during payment process
Mortgage: VA mortgage
Complaint: I n XXXX XXXX XXXX I purc hased a home. Several months later my loan was transferred to XXXX XXXX . During the 2 years XXXX has miss applied payments or not properly applied pays. Instead they held money that was intended to be additional principle payments. I called on several occasions and in the end I 've been prevented from making any additional payments beyond my monthly payment. Now my loan had been transferred to Freedom Mor tgage. I called to get a loan number. They where not able to provide such. I asked who or what they where. I was told they where not a bank but a mortgage company. I asked who help my loan and I was refused the information. I asked what service did the provide and again no answers given. If as the home owner and I 'm unable to get simple answers how can I trust them to " Service '' my loan? Additionally I asked what service they provide, the answer was we service your loan. Ok great what does that mean? Again no answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-22
CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XXXX XXXX, 2017, I was referred to Freedom Mortgage company in XXXX, Ca. XXXX XXXX to get a pre-approval for a prospective property in XXXX County. Due to my traveling and the loan broker being away from her office, I promised all other necessary documents to be sent on XXXX XXXX 2017, instead. I emailed and faxed most of all documents to XXXX XXXX, in return email from XXXX XXXX, she asked if she could forward my bank 's statements to my realtor. With that email, I called XXXX XXXX, I do not wish to move forward, something was not right. Realtor only needs a mortgage pre-approval letter from the agent, not my bank information! The realtor who has not sent offer after 36 hours request to me, does not have a business to have personal financial sensitive information. After a phone conversation with XXXX XXXX, my husband and I decided not to move forward with loan and property. I advised XXXX Not to run my credit check, but she said she did anyway. On XXXX XXXX, 2017, I learned she ran a hard inquiry on mine and my husband credit checks, I asked her to help to remove them as a soft inquiry. I made a dispute to XXXX ( freedom mortgage company used ) about the inquiry. The respond from the agency stating that XXXX XXXX indicated that XX/XX/17 XXXX XXXX we gave her verbal consent due to I did not have access to email or fax machine. This is not correct so I contacted Escalation Department XXXX XXXX I spoke with the loan officer for your loan. She pulled the calls and stated that " she notified you that in order to do a preapproval she would need to run your credit. She said that you consented for your credit to run. They will not remove the credit inquiry since they had your consent to run the credit. '' I did not inform about the recording conversation with XXXX XXXX from XXXX, 2017, and I exchanged a handful of emails on XX/XX/XXXX, no authorization have been mention of running credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
El Dorado, AR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-17
Charlotte, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Freedom Mortgage short paid property taxes from escrow account.
Freedom Mor tgage stated refusal to pay full tax amount prior to foreclosure process date. Property Owner was forced to make tax payment in order to avoid foreclosure. County transaction record clearly states payment made b y Owner though Freedom Mortgage claims they made payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Allenwood, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Back to the end of XXXX 2017 I recei ved an escrow analysis for my mortgage. I noticed that it did n't show my taxes owed for the quarter due X/X/17 . I wa s concerned about that since m y Homestead Rebate from my state should be deducted from that amount owed and it was a decent amo unt ( {$240.00} ) I called my mortgage company to make sure they have the correct amount to be s ent for my taxes owed X/X/17 . I spoke w/ XXXX on X/XX/17 . He told me the amount owed that 's showing is {$2300.00}. I told him that w as incorrect, that it should be {$2000.00} due to the reduction by {$240.00} from m y Homestead Rebate. I asked if they received notification of that from my town tax collector. He told me it did n't show they had. ( I work for my town and spoke to the tax collector and she said it was sent out to them ) I asked XXXX if I could scan it and email it to them so they could make the correction and do a NEW ESCROW ANALYSIS for me since that is also incorrect because it shows the non reduced tax amount thus making my shortage higher. He told me he would " have them run a new escrow analysis within a week. Almost a month went by and I had other things I had to deal w/in my ho me so I completely forgot that I had still not gotten a NEW ESCROW ANALYSIS on X/XX/17 so I looked up online my account w/my lender. It only showed the origina l ESCROW ANALYSIS an no note of a new one being done. It still also showed the higher mortgage amount owed for X/X/17 whic h should be a bit less DUE TO MY REDUCTION IN MY XXXX TAX ES which changed the " shortage amount '' in my original escrow. I immediately called my mortgage lender on X/XX/17 . I spoke to XXXX . Told her my problem, how I spoke to XXXX back on X/XX/17 , my tax amount owed for X/X/17 wa s wrong, I had a reduction due to homestead rebate and XXXX told me I would have a new ESCROW ANALYSIS RUN WITHIN A WEEK. I told her I NEVER received that and X/X/17 paym ent is still showing the higher amount, unchanged. She had me on hold f or 25minutes duri ng my work lunch break. She came back on the phone and said " I did find that it was put in for a new escrow analysis but it was denied ''. I asked her WHY it was denied and she said " a new escrow analysis could not be run until the X/X/17 tax payment was made, that had to happen first ''. I said WHY? That 's exactly the issue, you had the payment wrong, at the higher amount without taking off my homestead rebate amount ''. She just repeated herself than said to me " what I can do is put in another request for a NEW ESCROW ANALYSIS and put a rush on it ''. I said " so what XXXX told me back on X/XX/17 was meaninless, he never did what he told me he was going to do? '' She said " XXXX did n't do his job, the analyis was declined ''. I than asked her- " if XXXX did n't do his jo b, how do I know that you 're going to do it? '' She said " all I can say is that I am putting in for a new analysis and requesting they put a rush on it ''. My other issue is, if the new escrow analysis XXXX requested was truly denied, WHY WAS I NOT NOTIFIED OF THAT FACT? This involves me be owed a credit on my taxes and I 'm getting a run around. I told her my X/X/17 mortga ge payment is coming up fast, so can she guarantee that this will be resolved and corrected by than so my payment is at a lower amount? She said " all I can do is put the request in for a new analysis and ask that they put a rush on it ''. I am absolutely enraged over how this is being handled. I always pay on time, have my payments auto deducted, have a tax credit due me and I '' ve been ignored and now treated in such a way that it seems it of no urgency to them since I was completely blown off when I called back in XXXX on the XXXX , 2017.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-11
Brentwood, TN
Trouble during payment process
Mortgage: VA mortgage
Complaint: Previously, I had contacted CFPB with regards to the issues I was having with making mortgage payments to Freedom Mortg age using their online payment website. Following this, someone not sure who - from freedom Mortgage Customer Service contacted me and said that he was a supervisor. No name or contact info was given to me but he claimed that he would make the necessary adjustments to resolve the overstated charges which would be credited to the principal amount which would be reflected the following month, whioch would be XXXX XXXX . At first I saw the amount due for XXXX XXXX would be the usual {$610.00}, but then, somewhere during the interim prior to XXXX XXXX , I saw the amount due was changed to {$660.00}. The problem with this online payment site is that one is not given the option to pay a specific amount according to its category. There 's NO individual listing for principal, interest or escrow. There is just ONE total amount to be paid and that 's whatever Freedom chooses to put as THAT payment amount. My last payment was an exorbitant {$700.00} or more over the true amount that was actually due and that was supposed to have been credited back to me. Instead, Freedom has increased the monthly amount due which well may be added unnecessary late charges & fees which they choose to add on themselves and which there 's NO way of making payment for the actual amount due. Once again, I have been repeatedly calling and emailing and NO response. I have been in the hospital again because of all this and have proof of my constant XXXX XXXX XXXX caused by the stress Freedom Mortgage continues to be responsible for. I am seriously planning to file a civil law suit against this company for XXXX XXXX XXXX resulting in serious medical issues. XXXX XXXX seems to be XXXX again & all I get are solicitation calls about refinancing. THIS is a VA ARM Loan and there has been NO change in taxes or home insurance so there is should be no change in Escrow. Last year, XXXX , the monthly mortgage payment increased by about {$11.00} due to the change in interest rate, however, that increase from {$600.00} to {$610.00} remains in effect until XXXX XXXX , so why is their monthly charge {$660.00}. I am NOT falling prey to THIS SCAM company nor will I allow myself to be manipulated or intimidated in any way by their online payment site which is a BIG Scam. Read ALL the reviews on this yourself. I did call and and asked to speak with someone in the Accounting/.Finance Dept. and the person on the other end gave me a blatant NO. I even emailed XXXX XXXX expressing my intent to go into their office in XXXX XXXX NJ to get this all straightened out, yet, NO response.
Company Response: Closed with explanation
2017-05-10
Westfield Ctr, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Reference prior Case Number XXXX Submitted XXXX XXXX Freedom Mortgage Responded XXXX XXXX , XXXX Freedom Mortgage admitted its error. Submitted information to the credit reporting bureaus in an attempt to undo the damage that it had done. Refunded the wrongfully collected late charges and claimed to have corrected the error, which began in XXXX XXXX . Here we are, nearly a year later. The error that was supposed to be corrected is n't. Freedom mortgage continues to charge me late fees, report false and defamatory information regarding my credit to the bureaus, and CONSTANTLY CALLS ME with people who have no clue what 's going on and want to start the conversation at squar e one . I will be filing a lawsuit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-10
Palos Park, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Freedom Mortgage did not pay our property taxes out of escrow on time. The bill was due on XXXX XXXX . The taxes were delinquent as of X/X/17 . On XXXX XXXX , I notified them in writing of their error. It is now XXXX XXXX , and we received another delinquent notice from our county treasurer office as well as additional late fees. We are worried their error will affect our good credit ratings. I followed up today, and the representative read me notes that they called our county clerk and were told there were no taxes due. I highly discourage anyone from using this company. I have had to spend over 4 hours in phone calls rectifying their mistake, and I still do n't have my property taxes paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-06
Collinsville, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-06
Waupun, WI
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: freedom mortgage, raise my payment XXXX a year more with out explaining why. when i call them usually the first rep agrees there is a problem and cant figure why there are charging me XXXX a year more on my escrow account, i have talked a few times with the city about this and they say my taxes only went up XXXX for the year and tell me my mortgage co is the problem, my inssurance hasnt increase either, so fereedom morg. flag the problem for investigation twice so far and keep saying there is a short somewhere, but cant figure out where, esspecailly since i have not had any increases of suggnificants, i have ask them several times for a letter explaning this increase, but i get no responce. freedom mort. recently took over my mort from another company. i had no choice in the matter, so somewhere they XXXX up keep saying there is a short somewhere but cant tell me where ( i have called over 12 times n ow ) this exra XXXX a month is becomiong a burdon on my family. do i have any rights? can i sue them?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Thompsons Station, TN
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: Freedom Mortgage has harassed us for months about non required flood insurance. Our property was rerated and THEY sent us a letter stating so yet they have no record. THEY called the company who verifies flood information and sent us the letter included. Thought this was a done issue, but Freedom has no clue what they doing. Tired of the threats of putting forced coverage which would be against FEMA regulation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Finksburg, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Complaint Against : Freedom Mortgage XXXX , TX Unfair reporting of late payment by Freedom Mortg age. This complaint arises from a dispute w ith Freedom Mortgage whereby the Real estate taxes were increased in the County we live in. F or ten ye ars we have been paying our mortgage on time without any late payments. My wife and I signed on a third party company to automatically pay our mortgage. In XXXX XXXX there was a {$150.00} shortfall due to the increase in our taxes . Freedom Mor tgage received our regular payment of {$2200.00} through XXXX XXXX on a timely schedule through XXXX XXXX . Freedom Mortgage contacted by letter to notify us of the {$150.00} shortfall and my wife made arrangements to pay the balance of {$150.00} over the phone. Freedom Mortgage took the payment but never collected the money from our bank ( XXXX XXXX ) on time. The money was subsequently returned by our back because of non-collection. My wife made a payment over the phone on XXXX / XXXX / XXXX and the money was collected by Freedom Mortgage. Subsequently in looking at our credit score Freedom M ortgage reported our payment as late. We notifie d Freedom M ortgage of this negative reporting, and asked them to reverse it, but they said that they could do nothing about it. We feel tha t Freedom Mortgage is unwilling to rectify the situation. We tried to send the additional payment to Freedom Mortgage on time but feel that they dragged their feet in collecting t he money. It was't our fault because we did all we could to make sure they were paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
TN
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I tried to find out what the payoff was the said it was a fee involved which was not disclosed by freedom financial. They would not accept the certified check for the payoff and are going to charge me a late fee because they did not accept the certified check I just wanted to pay for my house. I sent them a check for XXXX on XXXX XXXX XXXX and was told it was not acceptable on XXXX XXXX XXXX and was refused to be allowed to talk to a supervisor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-03
Northfield, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-02
Fort Worth, TX
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-01
Hamilton, NJ
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
Lk Buena Vis, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have been in communication with Freedom Mortgage since XXXX XXXX seeking PMI to be removed from our account. We are VERY frustrated Freedom 's lack of communication and incorrect information. In XXXX XXXX I contacted Freedom to request that our account be reviewed for the PMI to be removed. I was told that was had to pay for an appraisal out of pocket. On XXXX Freedom sent a letter saying that we needed to use XXXX Services and pay {$470.00}, which we complied. The appraisal was completed a few days later by XXXX XXXX , who while on our property stated that {$470.00} is WELL-above what he charges for an appraisal. On XX/XX/XXXX a denial letter was sent to us, stating that our property appraised for {$360000.00}, which was less than 1.5 % above the required 75 % XXXX mark. Freedom ( and the XXXX ) did not even provide me with a copy of the appraisal. On XXXX I emailed the following to Freedom : " Good morning, We formally requested that at PMI be removed and as such, paid {$470.00} for an appraisal via a company of Freedom Mortgage 's choice. We received a denial letter in the mail yesterday but have NOT received the actual appraisal report. I a m formally requesting a copy of the appraisal report ( including comps used ) sent to us since we paid for it. Additionally, I would also like to be provided with the information on how to appeal the findings. Per the letter, we are less than 1.5 % away from approval. The appraised value is also very low based upon very recent sales in our community of well over $ XXXX and all of our home 's upgrades. Please send me the report and appeal information. '' On XX/XX/XXXX a letter was sent to me with a copy of the appraisal but Freedom failed to send me the process to appeal the appraisal and decision. Once again, I called Freedom Mortgage. This time I was spoken with terribly ( and incorrectly ) fro m a customer service agents, XXXX . I called back shortly thereafter and spoke with another representative, who had the appraisal sent to me again, but still no appeal process was explained. I called yet again ( also in regards to a change in XXXX XXXX XXXX ) and a representative advised me to send an email appealing, which I did on XXXX On XXXX a letter was sent to me stating that XXXX has 30 days to respond. As o XXXX XXXX XXXX XXXX this issue still has not been resolved. Furthermore, on XX/XX/XXXX Freedom sent us a letter in regards to an XXXX XXXX that we do not even have. As such, I called Freedom yet again! At this point, I was told that the FHA letter was sent by mistake. This of course was yet another huge concern with Freedom Mortgage, as not only are we not getting answers, but also being sent incorrect information. That same representative also told me that we are in a " gray area '' because with the current appraised value of $ XXXX that in approximately XXXX XXXX the PMI will fall off anyways as we would then hit the required 75 % XXXX . I also inquired about the escrow analysis as I knew it would occur in XXXX , yet was told by the representative that Freedom ONLY does escrow analysis in XXXX . I also called Freedom again on XX/XX/XXXX inquiring about my " 30 day '' response to my appeal and was told that Freedom h ad until XXXX to respond but due to all of the inaccuracies it would be escalated to a three-day response. Yet, I STILL do not have an answer. On XXXX we received the escrow analysis in the mail. Again, when I questioned it taking place in XXXX , I was incorrectly told it would happen in XXXX . Another example of inaccuracies from Freedom Mortgage. Upon receipt of the escrow, I called to inquire about that, as well as my pending PMI appeal that we do not have an answer to. I was told that a letter was mailed on XXXX ( which we have not received ). The representative read the letter aloud to me, which does not even address the actual appraisal just the fact that XXXX was not met. Furthermore, he told me that we are roughly {$4000.00} short ( need to hit $ XXXX ) and that this is due by XXXX as the appraisal is set to expire then. I was flabbergasted by this as an appraisal expiration date/deadline has NEVER been mentioned ; it is no where on the actual appraisal nor on any of the letters sent to us by Freedom Mortgage. He also told us that after XXXX , our appraised value will " reset '' to the sale price of $ XXXX and we would be forced to pay ANOTHER {$470.00} to continue the process of PMI Removal. That is unacceptable, especially since Freedom has repeatedly failed to respond in a timely manner or accurately. I was also told that I had to call iMortgage services myself to appeal the appraisal. Yet, when I did so via email, I was told that the information was once again incorrect, that ONLY the lender ( Freedom ) can order an appeal. As such, I promptly made Freedom aware of this. I also threatened to file a complaint against Freedom mortgage with CFPB and the XXXX . At which point, I was able to speak with XXXX in the NJ Office and XXXX in the XXXX Office. Both staff members assured me that our apprais al would be appealed. On XXXX / XXXX / XXXX , XXXX assured me that she would personally monitor our case, as well as provide me with a phone call update. Furthermore, she called a second time and stated that in order to appeal the appraisal, I needed to provide Freedom with a list of neighborhood comps. This was alarming and disconcerting to say the least, especially since we are not real estate professionals. No guidance or direction was given. As such, we researched XXXX as that is the only public access we had to recent sales. We provided them with the following : " Per a phone call from Escalation Specialist, XXXX , we have now been requested by Freedom Mortgage to provide our own feedback in regards to the Appraisal. As such, our comments are as follows : Neighborhood Comps have continued to rise during XXXX with recent similar sales ranging from $ XXXX . XXXX XXXX XXXX ( comp # 6 ) listed on our appraisal as a supporting comp, but it is curren tly sales pending at full asking price of $ XXXX . We question why comp # 4 ( XXXX XXXX XXXX ) was not used as comp # 3 ( XXXX XXXX XXXX as it is a more recent sale ( XXXX XXXX vs. XXXX XXXX ) and would have more weight in the appraisal, since comps XXXX are simply supportive. XXXX XXXX XXXX XXXX XXXX with pool sold on XXXX / XXXX / XXXX at $ XXXX . XXXX XXXX XXXX XXXX , which is a XXXX patio home, sold on XXXX / XXXX / XXXX for XXXX . XXXX XXXX XXXX XXXX XXXX a BANK-OWNED XXXX that sold on XXXX / XXXX / XXXX for $ XXXX . XXXX XXXX XXXX was a XXXX with no pool and original finishes and sold for {$340.00} on XXXX / XXXX / XXXX . Based upon increasing neighborhood values AND our over {$40000.00} in recent upgrades to our home, we kindly request that our appraisal please be re-reviewed. Additionally, after speaking with Escalation Specialists, XXXX XXXX XXXX , we received a phone call, an email, and the attached letter last week the mail directly from Fre edom Mortgage in an attempt to change our current terms to a " Ca sh Out Refinance ''. On the attached document, Freedom Mortgage clearly states that our Estimated Home Value is {$3 70000.00}. Please let us know if you have any additional questions or concerns. We look forward to hearing from you for resolution in the VERY NEAR FUTURE. '' On XXXX / XXXX / XXXX , we received a standard letter stating that concerns were added to the appraisal addendum but value had not been changed ; PMI Removal Denied. I promptly followed up with yet another phone call to Freedom. We were provided with a copy of the appraisal and new comm ents, which stated that the comps we provided were n't active at the date of the appraisal and hence were n't accepted. Should n't some direction been provided to us? Information that we were asked to provide was now being used against us. Adding insult to injury, during this XXXX debate, Freedom has repeatedly called, emailed, and mailed us correspondence trying to get us to refinance with them to a much higher interest rate. Furthermore, on their own documentation, they clearly state that they estimate our Home Value to be {$370000.00}, which coincidentally is enough for the PMI to be easily removed. On XXXX I once again spoke with XXXX asking for answers and resolution. She advised me to email Freedom over the weekend with my concerns, which I complied : " Dea r Freedom Mortgage Customer Care, Per the receipt of a letter dat ed XXXX denying our request for PMI Removal and multiple phone calls with your Customer Service Representatives , I am writing to dispute the following : Due to lengthy delays on the part of Freedom Mo rtgage, this process has gone on for XXXX months now ( we started the initial request in XXXX XXXX ). Most recently, I was requested by XXXX to provide our own neighborhood comps to dispute the appraisal. I did not promptly, without being a licensed real estate professional, based upon what information I could find on public real estate websites, which is clearly a disadvantage. Now, I am told that this information that I provided is being used against us. In fact, I have been asking for the appraisal to be reviewed from the very start, yet Freedom repeatedly failed to do so. I dont even know if the XXXX even looked at our info and/or reordered the comps as requested, as all we were provided was a standard letter saying XXXX XXXX . Furthermore, while we have appealed this process, XXXX has continually repeatedly harassed me to refinance our mortgage with multiple phone calls, emails, and mail solicitations ( see below ) on a daily basis. Even more insulting is why the question appraisal states that our home value is only {$360000.00} ( which is well-below neighborhood comps ), Freedom repeatedly provides me with documentation stating that our Estimated XXXX XXXX is {$370000.00}. I also received a XXXX from XXXX XXXX XXXX # XXXX who stated she had received our updated home value and to call her back to discuss. I promptly did so, thinking it was related to our PMI Appraisal. Unfortunately, I discovered quickly that it was a cold call from Freedom once again asking me to refinance. Over these past 5 months, neighborhood comps have continued to rise, which was provided in the email on XXXX / XXXX / XXXX . Since that time, XXXX XXXX XXXX XXXX is now listed at {$400000.00} and XXXX XXXX XXXX XXXX is listed at {$380000.00}. While I understand that these are listings and not sales YET, they are indicative of our homes value. Should we decide to list our home, I have no doubt that it would be listed within that range as well. I was told by a representative in XXXX that our Appraisal will expire on XXXX / XXXX / XXXX and that our home value will Reset to the original sales price of $ XXXX . Is this accurate or not? No one seems to be able to answer this question, that I have asked on each and every phone call since. Based upon the recent denial ( which we STILL dispute ), what are our options? Those have yet to be explained to us ; all XXXX provides us with is a standard denial letter. At this point in time, I am requesting answers in regards to whether or not our appraisal expires on XXXX as well as our options. Additionally, I am also requesting for XXXX Mortgage to order AND pay for a new updated appraisal. This is based upon the lengthy delays, inaccurate information repeatedly provided ( esc row information, FHA letter, etc as documented in emails on XXXX / XXXX / XXXX and XXXX / XXXX / XXXX ) and overall failure to resolve this issue in a timely manner or at all. Please also note that during our appraisal, the XXXX asked me how much we paid XXXX {$470.00} ) and he responded with a smirk that the amount is MUCH higher than what he charges. As such, I am not willing to pay another {$470.00} out of pocket, as that is even dishonest, much like this entire process. Furthermore, I am moving forward with filing a complaint against Freedom Mortgage with the Consumer Financial Protection Bureau and Better Business Bureau. Thank you. I look forward to a phone call at # # # - # # # - # # # # with answers on how to resolve this matter promptly. '' XXXX assured me that she would follow up. She called again on Monday and said my email was received and she would return my call by XXXX / XXXX / XXXX . As of XXXX / XXXX / XXXX , I have not heard from her about resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-30
San Jacinto, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I am late ... almost 30 days. I went online to make payment. Wo n't let me pay just the past due amount. Its totally impossible online and with their phone system. The ONLY w ay to pay is my past due amount AND next month which is n't technically due or late yet. I either have to make 2 payments or have a 30 day late. This does n't seem right to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-04-27
Parker, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation