FLAGSTAR BANK, FSB

2016-11-22

Jacksonville, FL

Credit decision / Underwriting

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed

Disputed: Yes Timely Response

2016-11-22

Lake Shore, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-21

Costa Mesa, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-18

Milwaukee, WI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-17

Topeka, KS

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-11-17

ME

Account opening, closing, or management

Bank account or service: Checking account

Complaint: On or about XXXX XXXX, 2016, I logged into my Flagstar Bank checking account online. I searched for a way to transfer funds from my Flagstar line of credit to my Flagstar checking account. ( This would have been a draw on my credit line. ) I was unable to find any way to do this online, so I contacted the bank by phone to request a transfer. I was told that I could only draw on my line by writing checks. When I asked why I could not transfer funds into my checking account, I was told that my checking account had been closed and that I would have to open a new checking account in order to access my line of credit. To open the new checking account, I was required to make a {$50.00} deposit from funds outside of Flagstar Bank. On or about XXXX XXXX, 2016, I learned of a third Flagstar Bank checking account in my name, predating the newly established checking account. I contacted Flagstar about this account and spoke with a different representative of the bank. I was told that the third account had been specially established at the same time as the credit line for the express purpose of drawing on the line. This bank representative had no explanation when questioned as to the earlier requirement that I open a whole new checking account. This made me think of the way that XXXX XXXX employees would trick customers into opening unnecessary new accounts. I recently received my first statement for the new checking account, for the period ended XXXX XXXX, 2016. The statement included a {$2.00} " paper statement '' fee. In opening the account, I was never informed of this fee. I believe this to be a deceptive practice, therefore I have contacted the CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: Yes Timely Response

2016-11-17

Topeka, KS

Incorrect information on credit report

Credit reporting:

Reinserted previously deleted info
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-16

Albany, NY

Settlement process and costs

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-11-16

Manhattan, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-16

Hamburg, MN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Flagstar Bank has inappropriately denied assistance even though we are in imminent default under FHA guidelines even though we are current on our loan. We ( the borrower ) have had a reduction in income due to previous job loss, reduced pay with a new job and increased expenses. We do not want to loose our home! Flagstar states in it 's hardship letter they " ... understand that your home is an important and valuable asset and your peace of mind is important to me. Flagstar is dedicated to helping our homeowners preserve and maintain their investment. I am prepared to discuss your situation and help determine the best course of action for you. '' We feel this has hardly been the case. We are current. We have n't missed a payment. We are trying to be proactive rather than reactive with our loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-15

Dardenne, MO

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-15

Rocklin, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-14

San Antonio, TX

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: My husband and I contacted our Mortgage company ( Flagstar ) XX/XX/2016 to inquire on rates and possibility of refinancing our loan with a better rate and a lower term.. My interaction was with a loan specialist by the name of XXXX XXXX . In our conversation with him, he informed us of a 20 year term refinance rate of 3.37 and provided us approximate figures of how much our payment would be at that rate, and gave us an approx. figure of {$3000.00} that we could roll into the loan. He informed us that out of pocket is generally a little over {$500.00} to pay for an appraisal. XXXX at that time informed me that the appraisal they had on file was at {$390000.00}. However confident that it would have increased by the year and a half that we already had been in the home.XXXX informed us of a portal that would be set up online for us to be able to submit the required documentation and signatures to begin the refinance process. This is when the nightmare experience began with this bank. The experience to say the least has been very time consuming, and was requiring more efforts from us as the consumer versus the bank. We awaited quite a long period of time, for the loan to go through underwriting process, and we consistenly were reaching out to inquire on why it was taking so long. Our other major concern after reviewing the appraisal was that the appraiser used XXXX homes that were still under construction, and not sold, and another home which was over XXXX miles away and also not sold. XXXX informed us of our option to dispute the appraisal. We followed their instructions and provided Flagstar with XXXX-XXXX comps listings.My husband and myself contacted XXXX and via phone he told us the following : Flagstar bank is requesting us to provide new comps within a XXXX mile radius of our home, and within a 9 month sale timeframe. We were disgusted and upset at the response we were provided. My husband informed XXXX that the bank needs to realize that 1 ) Our neighborhood consists of Estate Size lots in a rural area, which are each XXXX acre and half each. It was impossible to give a XXXX mile radius of homes that sold. 2 ) We provided Flagstar bank, with property comps that comprised of a XXXX mile radius and all were sold properties within a 9 month time frame!! The comparison that was done by the paid appraisal did n't even follow the guidelines they were expecting, however because that appraisal fell in the favor of us paying money out of pocket, that appraisal was ok to use??? XXXX simple response to us was " Do n't shoot the messenger ''. What we did get all of a sudden were decline letters from Flagstar all of sudden singing a different tune stating we are not approved for a refinance now. Wow, what a whirlind, time consuming experience! At this point we are looking for a fair honest review of our refinance application and a decision as to how Flagstar can make this right! If that can not occur, we are immediately seeking a refund of the money we paid for on shotty appraisal that was completed. Mortgage processer never addressed the questions we kept asking for in reference to how closing costs jumped all over the place from XXXX to XXXX, only informing us that home did not appraise. This process in itself is considered " bait and switch '' Inconsistent paperwork with different figures- We received XXXX different cost estimates for our loan for closing We should not keep having to do the homework of an appraiser that did n't do his job correct the first time around. It 's very deceptive that Flagstar was willing to take an appraisal that used comps that have not even sold yet, and within XXXX mile radius of our home. UDAAP-Unfair, Deceptive or Abusive Acts or Practices
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-09

Finksburg, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-08

Fullerton, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-06

Glendale Heights, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-04

Antlers Park, MN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-31

So Effingham, NH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-27

Durham, NC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-25

Powers Lake, WI

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-20

Stafford, VA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-16

Manchester, NH

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-10-10

MI

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I submitted forms to conduct a short-sale on my condo in 2010. For over a year, I submitted the required paperwork to Flagstar on a monthly basis. I was told that the entire process would take a year but that I needed to find a buyer. I found a few buyers and submitted the necessary paperwork each month. I get to the end of the process and was told that I one document was missing in my file and that I would have to start the year process again. My house went into foreclosure and has negatively affected my credit in my re-attempt to purchase another home. The original request for a short sale came from my husband 's job relocating us to another state but Flagstar gave us the run around.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-09

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: Since my Financial issues 's back in 2015 XXXX, I have requested Loss Mitigation help twice from Flagstar my mortgage company. My mortgage was {$1500.00} and each Modification that went through only reduce my mortgage {$100.00} to {$1400.00} and i explained to Flagstar that if my mortgage could be reduce to {$1000.00} short term i could get back on track. After only having it reduced to {$1400.00}, i decided to hire a realtor to sell the home and i also advise Flagstar and sent in all letters and third party documents into Flagstar. Flagstar repeatedly never updated my file or shared notes with other customers service people at Flagstar. So every time i called to check on my case either i was missing a document or or my file was not updated. This has been going on for 1 year. Now i requested a Deed In Leu and mailed in all documents requested and i have been met with the same resistance of i 'm missing documents, or they did not get a complete packet and i 'm sick and tired of this run around with this company, all i 'm trying to do to avoid foreclosure is sell the house back to the bank but every time i turn around, I 'm given excuses that my packet is incomplete or i 'm getting letters telling me my packet is incomplete. I need help i just want to get rid of the house from my divorce,.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-10-07

Plattekill, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response