FLAGSTAR BANK, FSB

2017-01-09

NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: The bank did not pay the tax from the escrow account in a timely manner, although I have reported the tax notice to the bank in the way they guided. Then, the bank claims that I am responsible for the late payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-09

Deming, NM

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-06

Grosse Ile, MI

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I, XXXX started a refinance on my existing mortgage with Flagstar Bank on XX/XX/XXXX, on an agreed interest rate of XXXX % this was to combine my existing mortgage of XXXX along with my home equity line held by XXXX bank in the amount of XXXX. Flagstar was the original mortgage holder since I purchased this property in XX/XX/XXXX. I begun to electronically sign all the paperwork with them & XXXX XXXX in their My loans portal for the loan amount of XXXX @ the interest rate as mentioned XXXXXXXXXXXX %. As I was going through the process, I seen XXXX paragraph that stated, was interest rate locked? with a box that simply stated yes or no, & neither box was checked, So I called the loan officer processing ( XXXX ) @ XXXX and asked him about it, he stated that it was standard operating procedure & they would check that box once all the paperwork was complete & guaranteed that I would have that agreed upon rate, By mid XX/XX/XXXX all paperwork was complete & I received a E-mail dated XX/XX/XXXX from Flagstar Bank , Stating Congratulations! Your home loan application has been approved and you will be contacted soon so that we can schedule your closing date. after witch I heard nothing from them. So I began to call XXXX inquiring about a closing date, He texted me back and said that the closing date would be XX/XX/XXXX at my home, On XX/XX/XXXX I called him and left a voice mail asking what time the closing would be the following day, with no response back from him. On XX/XX/XXXX I did n't receive any call & no one showed up. I called him again, left a voice mail, I did n't get a response, so I texted him, asking what happened to the closing, he stated he was in a meeting & that he would call me as soon as he got out of it. When he finally called he stated that the ball was dropped some how, apologized for the mishap, & scheduled the closing for XX/XX/XXXX @ XXXX. On XX/XX/XXXX I called XXXX again just to confirm the closing the following day, he texted me back and simply said NO PROBLEM everything was fine, Now on top of everything else I was getting worried because XXXX instructed me not to make XX/XX/XXXX Mortgage payment, because I would n't have to make the first XXXX payments after closing, For the Months of XX/XX/XXXX & XX/XX/XXXX. So again Nobody showed up & no phone call. So now the finance Dept. started calling & stating that I was past the XXXX day grace period & they were going to add late charges. I finally got in contact with XXXX & again he gave me another XXXX story about their Field underwriter was unavailable to process the closing that day & again I asked him if I should make XX/XX/XXXX Payment & he said No to hold off because we will close before XXXX days, So he then set up another Date to close of XX/XX/XXXX, On XX/XX/XXXX I texted XXXX again to confirm if we were still on for the XX/XX/XXXX closing, & again NO response. So at XXXX ; XXXX on XX/XX/XXXX after No Call & NO Show, I Drove to the branch office on XXXX XXXX. in XXXX and demanded some answers, they claimed to have nothing to do with the Mortgage Dept. and made a phone call to their Corporate offices in XXXX XXXX & was able to get in touch with a ( XXXX XXXX XXXX @ XXXX, who is supposedly XXXX 's boss, XXXX stated that he would look into what was going on with XXXX & would get in touch with the finance Dept. & have the late charges waved, But he then said that I do need to make XX/XX/XXXX Payment, at which point I did. So then on Friday XX/XX/XXXX I received a phone call from an XXXX from Flagstar 's mortgage Dept. stating she was placing the final ( CD ) Closing Disclosure in XXXX portal so that we could allow for the XXXX day cooling off period & then close on the XX/XX/XXXX so when I went into the portal to retrieve the Document & seen that the loan amount was correct at XXXX but now the interest rate was at XXXX %, So I called and spoke with To
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-04

Marietta, GA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-04

MI

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: I lost my job and I am late on my mortgage payments. I want to work out a suitable solution for the bank and myself. The bank sent me a packet, I completed it and returned it to them. Approximately XXXX later I received a notice that my submission was incomplete and I needed to resubmit certain documents. I faxed these docs to the number listed. Another XXXX weeks passed and I received a document taped to my front door saying my home was scheduled for Sheriffs sale on XX/XX/2017. I am just looking for an opportunity to solve this issue, to include selling my home if necessary. I just need to speak with someone that has the ability to delay the sale so we can work out a resolution in good faith. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-28

Long Beach, CA

Settlement process and costs

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-21

Hialeah, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-21

Grover Beach, CA

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I started the refinance process with my current lender back in XXXX 2016. After submitting all of the requested information in a timely manner, they informed me that too much had passed and that I needed to start the whole refinance process over again. I resubmitted all of my information once again and after repeated attempts to check the status of my refi, I was finally informed that the person I had emailed all of my information to " was on leave '', then later " got into a car wreck '', so I once again, had to submit all of the same information I had submitted months ago. Recently, they 've begun requesting further information beyond their original requests, have led me on by saying my loan is " approved with conditions '' they keep changing and meanwhile, interest rates have risen and they continue to ask me for documentation I 've already submitted. Again and again. no financial institution should be allowed to waste a customer 's time in this manner presenting false hopes of reducing their mortgage payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-12-20

Alton, IL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-20

Wallington, NJ

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-12-20

Jacksonville, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: RE-OCCURING ISSUE Case number : XXXX The lender has not addressed the issue. The question is, is it legal to force mortgage underwriters to apply disparate treatment while underwriting loans? If the company feels that this is not the correct forum to address this then maybe the Department of Justice would be a better agency.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed

Disputed: No Timely Response

2016-12-19

Baker, LA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-17

Reno, NV

Using a debit or ATM card

Bank account or service: Checking account

Complaint: On XXXX XXXX, 2016 an unknown individual used a fraudulent debit card to make XXXX separate ATM withdrawals from my checking account with Flagstar Bank. The withdrawals totaled {$1800.00} and were withdrawn in the amounts of {$400.00} ( x XXXX ) and {$200.00} ( x XXXX ), my bank apparently terminated either the debit card number or the ability to make ATM withdrawals from the checking account upon the last withdrawal of {$200.00} per discussion with card services at Flagstar Bank on the evening of XXXX XXXX, 2016 ( I was not contacted by Flagstar Bank about the transactions but rather attempted to use my debit card on the evening of XXXX XXXX, 2016 and the card was declined ). The individual made XXXX withdrawals of {$400.00} from the location noted previously ( XXXX XXXX XXXX XXXX, XXXX, NV XXXX ) and made XXXX withdrawals of {$400.00} and XXXX withdrawal of {$200.00} from another location ( XXXX XXXX XXXX XXXX, XXXX, NV XXXX ). I submitted a fraud claim with Flagstar Bank on the morning of XXXX XXXX, 2016 and received no correspondence from the bank. I submitted a police report with the XXXX Police Department on XXXX XXXX, 2016 to report the theft as well. On XXXX XXXX, 2016 I called the bank 's customer service number to inquire about the fraud claim and was informed that the claim was denied based on the fact that the withdrawals were in my city of residence, the fact that I retained my debit card, and the fact that there were no incorrect PINs entered during the withdrawals.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-13

Phoenix, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-12-12

Agra, OK

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-12

Kenosha, WI

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-09

Stilesville, IN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-09

Cocoa, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-12-09

Marietta, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-08

Saint Clair Shores, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-06

Traver, CA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: Hurt on job XX/XX/XXXX. Fired XX/XX/XXXX ( Performance ) Never been in trouble. Collecting workmanship comp. After 7 months of NO PAY. Flagstar is the Lender on a VA HOME Loan. In the process of rectifying issue. Need to Refinance lower interest rate. Always Way too High. XXXX never explains anything to me. I paid 6 moths of low payments NEVER late!! Bad credit report and they never even gave me options. I have equity in my home. Should I not be aware of my choices? I receive money and pay them whatever they say, Ive never been in such a place. Im a hard working veteran WHO got hurt was fired and having XXXX soon. Can someone help me and explain it all to me? Can I call another lender? Am I allowed to use whomever I want?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-05

Dallas, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-12-01

Highland Park, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-11-23

Boise, ID

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-11-23

Cincinnati, OH

Credit decision / Underwriting

Mortgage: Other mortgage

Complaint: Hello, my name is XXXX. I contacted Flagstar Bank about refinancing my mortgage to a lower interest rate. I was quoted a 4.198 % interest rate that was supposed to be locked in. They told me I needed to pay {$500.00} for an appraisal, and as soon as that came back, everything would be a go. I was led to believe that the refinance was a lock. But then the appraisal came back, and apparently I need to now pay {$10000.00} at the closing of the loan. I feel this is completely unnacceptable and they used misleading tactics to convince me to pay for the appraisal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response