FLAGSTAR BANK, FSB
Consumer Complaints
There are over 2652 complaints on file for FLAGSTAR BANK, FSB. Dated between 2019-12-13 and 2011-12-23.
Complaints Page 13
2019-03-26
Belmar, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-23
Elmwood Park, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Arco, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Arco, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I requested a complete and fully executed set of documents pertaining to our loans because I discovered that we were not given copies of all documents. I learned this when Mr. XXXX read from a screen information that was never disclosed to us. Flagstar emailed partial documents that are not fully executed. I requested a fully execute set again and Flagstar has refused to provide me with a fully executed set. Instead, it claims it sent a set of the documents to me already. In reards to the incomplete docs that Flagstar emailed, there are missing signatures and amounts as well as the Broker Commission disclosures. Further, all Disclosures that were prepared by Flagstar bank for us to sign were not included. I have requested a complete and fully execute set of any and all documents that pertain to our loans more than three times and as of today, XX/XX/19, Flagstar has not provided a satisfactory set of copies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-22
Fort Worth, TX
Trouble during payment process
Mortgage: VA mortgage
Complaint: My VA mortgage loan was transferred to Flagstar Bank/XXXX XXXX XXXX. Every year, I get a letter from them demanding payment for an escrow shortage. Normally, they do my escrow analysis in XXXX ; and when I have contacted them in the past March was when they told me my analysis is supposed to be done. This year they did it in XXXX, right after the insurance and property tax was payed out. I was left with a balance of {$86.00} in my escrow account. They mailed me a letter stating that I needed to pay {$580.00} or my mortgage payments would increase by {$87.00}. The escrow transaction statement they sent me does not show the extra {$200.00} I paid them last year for the " escrow shortage ''. When I looked at the transaction data, they are stating payouts for my home owners insurance that are more that what XXXX is charging me. All of this looks highly irregular and I feel like I am being taken advantage of. When I contacted the escrow department of Flagstar Bank, the agent kept talking in circles and said the escrow shortage was money that I owed Flagstar bank that they paid out on my behalf. When I questioned them about doing my escrow analysis earlier than XXXX, they said it was, " because of the state you are living in requires it to be done in XXXX ''. I asked the agent why it was different this year than the previous years, and she lied to me and said they have always done my escrow analysis in XXXX. When I sighted RESPA to the agent and that the balance of {$86.00} was over {$50.00} and they are required to refund the amount, she told me that they are not required to refund any money, when I owe them money. I feel like I am being scammed, and I am tired of my mortgage payment jumping up every year. When I look at the escrow transaction amounts, they don't match the bills I am getting from XXXX. Something doesn't feel right about this, and as a XXXX veteran, I think I should have been provided a better explanation from the escrow agent than, " you owe us money ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-21
FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We are in the XXXX of Florida that was recently hit by Hurricane Michael. After the storm hit we received insurance checks to begin repairs on our home only to find out that XXXX XXXX XXXX had sold our Mortgage to a place called Flagstar. We had it set up to defer payments for 3 months and it would go toward the end of the principal of our mortgage. XXXX XXXX XXXX did not transfer this information over to Flagstar who is stating they will not honor the 3 month deferment and are trying to make us pay double house payments for the next 3 months. We finally were able to have them send us loss mitigation paperwork and have had to send it multiple times as they have lost it, added things that they needed etc. Here we are over 5 months later and we still have yet to begin work on our home all the while Flagstar holds our insurance money. We have submitted a request for the only work done which was a fence to be put up and we had to send that 5 times to them. I finally found out today they have just cut a check when the fence work has been completed. We have also sent over to release fund to begin putting on a roof and this has been the second time in which we have had to do this and they say now they have added things they need and I let them know it is not on their checklist and they acknowledged that I was correct. As we sit in a mess of debris and what is left of our home we have worked so hard to obtain with our son our frustrations are growing. Flagstar is collecting interest on the money that is for our repairs and we can't hardly even get the money. I can only imagine what it is going to be like when they begin tearing out ceilings, flooring and walls. This has been the most upsetting thing I have ever had to face and this company is truly a joke.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-21
WI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On approximately XX/XX/XXXX, I received an Escrow Analysis that had shown we had a escrow shortage of {$1300.00}. When reviewing the Analysis it was noticed that the shortage was due to property taxes being disbursed outside of the terms in which the escrow account was originally set up. Originally my mortgage was set up with property tax disbursements to happen XX/XX/XXXX and XX/XX/XXXX. When my mortgage was transferred to Flagstar in XX/XX/XXXX from XXXX the escrow was set up correctly, which is evidenced by the XXXX escrow analysis from XX/XX/XXXX. When XXXX received my mortgage transfer from XXXX they altered the escrow disbursement date and paid the entire property tax bill in full in XX/XX/XXXX. By Flagstar making this change on their own it caused my escrow account to be short, which in turn is causing me to either pay Flagstar the shortage amount or have my mortgage payment increased over $ XXXX/mon. On XX/XX/XXXX I contacted Flagstar 's Escrow department and spoke with XXXX regarding the above referenced issue on my escrow account. XXXX put in a request to have a new escrow analysis completed as a rush, which he said would take 3-5 business days. On XX/XX/XXXX we checked account on the Flagstar website and a new escrow analysis was completed. This time with the updated escrow analysis showed the correct disbursement dates of XX/XX/XXXX and XX/XX/XXXX along with now and escrow overage. I also noticed on the new analysis that Flagstar was showing an HOI disbursement in XX/XX/XXXX for over {$3000.00}. My HOI is approximately $ XXXX/yr. I subsequently called Flagstar about the analysis on XX/XX/XXXX to inquiry about this issue and attempted to review the XX/XX/XXXX analysis with a representative from the Flagstar escrow department. I reached the same agent XXXX as I did back on XX/XX/XXXX and XXXX first was able to tell me that the {$3000.00} HOI disbursment was to Integrity insurance, which is my insurance company, but they have no record of receive any such payment from Flagstar. Upon additional questioning, XXXX stated that he could see the escrow analysis was in fact completed on XX/XX/XXXX, but was not available in any of the three systems that he was able to check and couldn't tell me what happened to that analysis. I had another expedited request opened, but he wasn't able to transfer me to a supervisor and could only put in another request. XXXX did verify that he was able to see the original loan documentation that showed the property tax disbursements were to be XX/XX/XXXX & XX/XX/XXXX for each calendar year and also saw that is how the escrow account was set up at XXXX prior to the transfer to Flagstar. I simply want Flagstar to correct my escrow disbursements to the correct date and adjust any account balance difference caused by the malpractice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-20
Cimarron, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-19
Cheverly, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Do to Financial problems health problems we fell behind in our mortgage we were advised to apply for a mortgage modification that would be helpful in our time of need .We Applied in XXXX and have got the run around ever since then it seems is though the lender is doing every thing to discourage us from even getting to a point of rendering a decision my husband who is XXXX and myself a small XXXX XXXXXXXX XXXX have paid our bills religiously and have now fell on some hard times.we really need to ave this done we are falling further and further behind the lender is threatening foreclosure rather than assist us to modify the our property.Each time we send what is requested we are told we have to wait to verify receipt days later if it has been verified we have to call continuously with no return calls to us it is very disrespectful and callous
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-18
Rock, MI
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-18
Monitor, OR
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-15
Rankin, MI
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-15
Kingstree, SC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-14
Bear Creek Township, PA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX I sent Flagstar Bank a completed application for Mortgage assistance. At that time, I was only behind 1 month. I never heard from the company and was not provide with any updates on my request. In XX/XX/XXXX, I called again and was finally advised that my application was cancelled and closed because I was missing information. The agent who advised me of this could not tell me what I was missing but did tell me to reapply, so I did ( dated XX/XX/XXXX ). At this point, the online platform is not allowing me to make any payments. Now, after not hearing anything from the company again, I called for an update and was advised that my loan was in foreclosure status and that i could not be given any information!! They still will not accept ANY payments and completely refused to offer any kind of assistance although I have been trying since XXXX of the previous year. I was provided with a foreclosure attorneys contact- XXXX , XXXX & XXXX , XXXX- ( XXXX ) XXXX. Their online platform no longer allows any access to any documents post XXXX of XXXX. I no longer have access to any records of my document uploads and they are attempting to force me to pay attorney fees to have my loan reinstated!. The last notice that I received from them is dated XX/XX/XXXX with a payment date of XX/XX/XXXX. Nothing prior to that for the current year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-14
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-14
Gloucester City, NJ
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I am uploading this letter which covers all the problems that I have had with Flagstar mortgage Company! This was sent to the loss mitigation department as of XX/XX/XXXX. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-13
Cumming, GA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Cedar River, MI
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Federal Way, WA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Starting in XX/XX/XXXX, XXXX XXXX payment system ( XXXX ) started to reverse my auto mortgage monthly payments. I was charged late and returned check fees as a result. I contacted their Services group and was told the following : 1. " The bank accounts I used did not have the correct account number ''. I told them the bank account I used had been set up since the beginning of the loan, about 5 yrs ago and there had never been any problems with money being transferred into Flagstar until now.
2. " The bank I used did not have sufficient funds ''. I forwarded my bank 's history record to show there were plenty of funds to pay when the transactions took place.
3. " My banks did not send them the money because of " not authorized '' transactions ''. I had to forwarded my bank 's history ledgers to show my checking accounts had been debited which shows the money had been sent to Flagstar.
Due to advice from # 1, I changed my bank on XXXX to 2 other banks to continue paying the monthly mortgage. Both had the same issue. So 3 of my banks had same issues. Flagstar kept reversing my payments with the same above excuses. I told them it was my banks it was their system.
When Flagstar reversed the payments, the funds that my banks sent to them were never returned. My banks says they had sent the money to Flagstar but never received any notifications the money is being returned. In order to credit back the money my banks had to initiate their own investigation and perform a Dispute before my money could be credited back into my account.
I talked to about 10 services reps and 2 Supervisors. None can help explain why Flagstar keeps reversing the payments. Each time this happens I get charged a Returned check fee. Because no one at Flagstar can resolve the issues and my money was taken from the checking accounts to pay Flagstar but was not returned when they performed a Returned check I decided to payoff my loan. I don't trust Flagstar to manage my loan anymore.
In XX/XX/XXXX, I follow the payoff procedures and obtained the Payoff value from Flagstar. With the payoff, Flagstar confirmed my loan was paid in full and the Deed of XXXX was sent to me with an Escrow refund. When I cashed the Escrow refund check, Flagstar had put a stopped payment on the refund check and told me I still owe them money. If I don't pay then they will rescind the release of the mortgage/trust.
Because of the many reversed payments performed by Flagstar I feel they still have not returned all my money and that they still owe me money. I can not get anyone from Flagstar to work with me on the accounting for the money. They keep passing me to other people and each time it gets more confusing and more paperwork is required.
As of XX/XX/XXXX, I still don't have my refund money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Moapa, NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Murray, UT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My loan was recently sold by XXXX XXXX to Flagstar Mortgage. Prior to the sale, I went through the process to have mortgage insurance removed from the account. I paid for two appraisals and had many communications with XXXX. I have a letter in hand from XXXX dated XX/XX/2018 stating that they had removed mortgage insurance from my account.
When my loan was sold to Flagstar, I noticed in my online account that mortgage insurance had been put back on my account. Although it's now significantly less than what it had been with XXXX, it's my understanding that this is a violation of the Home Owner 's Equity Protection Act. Series of attempts tried by me to get this rectified : 1.When I first notice this in either late XXXX or early, I called Flagstar and asked them to remove it. They asked me to send an email to their PMI department. I did and received the automated reply that they'd get back to me and they did not.
2. So, I called on XX/XX/XXXX ... They said that they need a copy of the letter XXXX sent me, so I sent it in. No response other than the same automated email.
3. I called again on XX/XX/XXXX ... Now they want a copy of the appraisal. Sent it on over and guess what? No response.
4. XX/XX/XXXX. Now they want me to get a letter from XXXX showing the effective date of the removal. I've been on hold with XXXX 's automated phone line for 45 minutes and counting.
I've never missed a payment on this mortgage, took all the steps asked of me to get it removed, had it removed, and now it's on me to keep following up with these guys to see what else they can think of to get me to keep wasting my time on? I really don't find it to be fair or amusing to have to jump through any more hoops with these guys.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-12
Bohemia, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-08
Cimarron, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-07
South Florida, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: On XXXX they had sent me my escrow analysis, when i had gotten it i had realized there was a {$460.00} overage i had called customer service plenty of times only to be told that they would adjust my account and call me back and no one ever follows up or ever calls me back. This is really very unprofessional and not wright i have even spoken to managers there who had promised to follow up with me only to be left hanging there.
Bank is Flagstar Bank XXXX my loan file XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-03-06
Miami, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation