FLAGSTAR BANK, FSB

2019-04-26

Sebring, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-26

Viewfield, SD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-26

Orange City, FL

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-25

Denver, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-23

Orion Twp, MI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I recently had a very frustrating and extremely costly experience with Flagstar Bank. I feel that I am owed compensation totaling {$1800.00} from fraudulent activity on my ATM card. On XX/XX/2019, my ATM card was denied when I went to make a purchase so I went to my branch office to see what the problem was. They informed me that there were multiple ATM withdrawals over the last two days wiping out my life savings. They lady at the bank was surprised that Flagstar did not detect all these withdrawals and freeze the card account. I then filled out an affidavit confirming by oath that those eight charges were not mine. Instead of receiving a credit for this fraudulent activity, Flagstar bank denied my claim. According to federal law, the burden of proof is on the banking institution not the consumer. I feel they are in federal law violation by not returning my money that was taken from me fraudulently and that they are forcing the burden of proof on me. I have filed a police report with the XXXX XXXX Police Department on XX/XX/2019, case number XXXX. I am now demanding that they return in full my {$1800.00} that was fraudulently stolen from me and they should go after the bad people for their money not me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-22

Hollywood, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-19

Detroit, MI

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not handled or disbursed as instructed
Complaint: I opened up a money linked cd with flagstar bank in XX/XX/XXXX on behalf of my brother. My brother died on XX/XX/XXXX and I filed a death put claim with flagstar. Flagstar submitted the claim to XXXX which is the broker. They in turn sent it to XXXX who has to buy back the stock. As of today the claim is still pending with XXXX. Usually death put claims take 30-60 days and it has been longer than that with no idea when XXXX will pay off the claim. The claim was put in with Flagstar on XX/XX/XXXX. I cant get any information from XXXX because I dont have an account number associated with XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-19

Detroit, MI

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-19

Fort Worth, TX

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-18

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Flagstar has purchased our mortgage here in the XXXX of Florida. It is like pulling teeth to have our home repaired because they are either making us jump hoops to get the money or they are only issuing it to us in increments of {$10000.00}. Most contractors are having to have a percentage upfront and with them not releasing the funds provided to us by our homeowner 's insurance company we only have a fence back up and a roof that has been completed since Saturday XX/XX/19 that is only partially paid for. I understand they want to send over inspectors as they have interest in our property being the mortgage holder but they need to release more money at once. We are going to have to find a place to live for an estimated 8 months with children for interiors repairs. We can't even start those because we are still awaiting the money to be released for the roofing company before we can request more. Also we have to go through major paperwork as well as the contractors, then it goes under review for 5 business days, then they send it over to have the check cut for a portion of the work which takes 3 business days then they snail mail it to us which is another 3-5 business days. This is the reason the people in the XXXX of Florida are having such a hard time rebuilding, because of mortgage companies such as this. We have done everything but the struggle becomes even harder with each repair we make. They are making it entirely too difficult to make repairs because by the time we are able to secure someone which like I said is hard to find they get tired of waiting and go to the next job. These people seriously need to release our funds in a timely manner and at a higher amount so we can have our repairs complete before yet ANOTHER hurricane season. I personally do not want to live in a camper trailer with my family during a hurricane. Flagstar Bank is nothing but a hassle.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

King George, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

Aurora, CO

Trouble during payment process

Mortgage: FHA mortgage

Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX COLORADO USA XXXX Direct : XXXX XXXX XXXX - Purchase of subject property : XXXX XXXX XXXX XXXX, XXXX, CO XXXX - Purchased on : XX/XX/XXXX - Purchase Contract Dated : XX/XX/XXXX [ per warranty deed copy ] - Subject Property Not listed on MLS prior to XX/XX/XXXX [ page1 of appraisal report ] - Subject Property was in C3 Condition with no upgrades from original build date of XXXX - Subject Property was subject to completion at the time of the appraisal certification date [ XX/XX/XXXX ] with No Final 442 Subject Property Appraisal * Subject to Completions** - Mishandling of the servicing and transferring of mortgage loan originated XX/XX/XXXX - Subject Property serviced by Servicing Company XXXX, with Loan # XXXX XXXX - XXXX XXXX XXXX Mortgage Payments from first payment date of XX/XX/XXXX XX/XX/XXXX, Under Borrowers Obligation Security Instrument Note/DEED, Not on RECORD with the XXXX County Tax Accessors office, No Original, or Copy of a recorded Note or Deed with a valid FHA case number assigned by original Lender XXXX XXXX XXXX currently exist in XXXX XXXX County , Colorado records department under reception number XXXX XX/XX/XXXX, see Title Commitment file # XXXX - Mortgage Payment on XXXX XXXX # XXXX XXXX in the amount of XXXX - XXXX XXXX Payment EFT XXXX XXXX Acct # XXXX o [ Borrowers Personal Checking Account ( XXXX XXXX XXXX ) - FCRA XXXX did not report accurately or in entirety during while servicing the FHA Loan through XX/XX/XXXX XXXX XXXX Transfer LN XXXX on XX/XX/XXXX, with no communication to Borrower via USPS, or any other form of communication to Borrower during this time period. - Auto EFT MTG Payment from Borrowers Financial Institution ACC # XXXX to XXXX after transfer date XX/XX/XXXX, MTG Payment for XX/XX/XXXX, EFT out of borrowers XXXX XXXX checking acc # XXXX by XXXX on XX/XX/XXXX, not applied to borrowers mortgage account ending acc # XXXX with XXXX, The Mortgage Servicer on this FHA Loan, XXXX, failed to notify the borrower with regulatory compliance of servicing, of the borrowers escrow account, and misapplied mortgage payments, Borrowers Mortgage Payments have fluctuated above the allowable threshold regulations per state law and compliance for an FHA Loan. The inconsistent fluctuation of mortgage payments, the unaccounted-for mortgage payments/funds and misuse of misapplied escrow funds, over collection and force-placed insurance, while Borrower was insured under active hazard insurance issued by XXXX/XXXX XXXX paid the premium of {$1400.00} to XXXX XXXX. - XXXX canceled Borrowers Hazard Insurance on XX/XX/XXXX, by calling XXXX/XXXX Insurance, and the premium paid by borrower XX/XX/XXXX of {$1400.00}, was directly sent to XXXX, see Mortgage Statements XX/XX/XXXX * This reflects XXXX received a premium of {$1400.00} from XXXX XXXX on enforced policy. - XXXX the force-placed property insurance as of XX/XX/XXXX, at twice the annual premium, see mortgage statements XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. The borrower in receipt of a letter of communication from XXXX to Borrower XX/XX/XXXX, XXXX, reflective of this transaction. XXXX retained Borrowers premium refund of insurance policy, and still sorted the escrow account of events and copy of refunded policy premium of {$1400.00} on XX/XX/XXXX, from XXXX XXXX XXXX.to Borrower by XXXX XXXX on XX/XX/XXXX in the amount of {$1400.00}, received via USPS, and verbal verification of this performed by Borrower and Sr. Loan FHA Underwriter Full refund of XXXX policy # XXXX to Borrower in the amount of {$1400.00} premium 5 days after XX/XX/XXXX. - The dated material received from XXXX to Borrower, while borrower provides evidence of insurance with cross dates and coverage periods. to Flagstar Bank, new mortgage account number of xxXXXX was issued per delinquent statement received XXXX, via USPS. - The statement received on XX/XX/XXXX, was the first time the borrower had any correspondence from Flagstar Bank. The borrowers credit was now reporting delinquent on his mortgage greater than 90 days reporting late, not paid, per credit report pulled XX/XX/XXXX. The borrower is unable to obtain credit for the downgrade of a car with XXXX, and for ECOA Delinquent Mortgage, code. - CREDIT REPORT dated XX/XX/XXXX FCRA. The Flagstar Bank Mortgage Statements from XX/XX/XXXX, acc # XXXX and the XXXX Servicing Statements and Escrow Account # XXXX overlap reflective of unapplied and misapplied payments, as well as reversal of payments by Flagstar Bank dated XX/XX/XXXX, while the mortgage statement for XX/XX/XXXX with FLAGSTAR acc # XXXX was reflecting the Borrower is now past due reflective of last communication mortgage statement dated XX/XX/XXXX, while the county taxes reflect disbursed from escrow statement with Flagstar $ ( XXXX ) date XX/XX/XXXX, the county taxes are not yet paid or disbursed as of the XXXX County Tax Assessors office statement dated XX/XX/XXXX - Flagstar dated XX/XX/XXXX CK # XXXX [ ] XXXX MISAPPLICATION REVERSAL ] ***See unapplied escrows, the allowable RESPA increase to Borrowers MIP is over RESPA Compliance, ML XXXX-XXXX. FHA Handbook 4000.3 - The force placed insurance by XXXX on XX/XX/XXXX, while ( borrower held 2 policies, was forced placed insurance by XXXX see XXXX Binder coverage period is through XX/XX/XXXX to XX/XX/XXXX with policy number # XXXX. Cenlar communication sent to borrower By XXXX dated XXXX XXXX. HUD/FHA sent communication dated XX/XX/XXXX MIP Refund due to Borrower of {$2600.00}. Copy of certified mailing with return receipt is attached Borrower also was requested to verify his SSN, Name address and Phone number on additional communication dated XX/XX/XXXX from HUD/FHA. Additional communication received by from XXXX Borrower to reverify his SSN FORM NUMBER and a XXXX to verify his TIN. In addition, his XXXX Mortgage Interest Statement was received CORRECTED, from XXXX, and NO XXXX Mortgage Interest statement has been received by Borrower reflecting the remaining months XXXX and XX/XX/XXXX. - Borrower listed the subject Property XX/XX/XXXX and received a cash offer for his home on XX/XX/XXXX XXXX XXXX Contract enclosed. Borrowers Name is spelled incorrectly on the contract ; therefore, the contract is not executed. The borrower has not been able to set up any online mortgage account with Flagstar Bank as of XX/XX/XXXX, online, attempted 3 times, Flagstar Bank does not recognize the Borrowers SSN or Loan Number Assigned per mortgage statements received by Flagstar Bank dated XX/XX/XXXX. The borrower also attempted to order a payoff from Flagstar bank when attempted to create a login and account with Flagstar Bank, on XX/XX/XXXX. The borrower is unable to proceed with the sale of his home. Unable to obtain a payoff from Flagstar, and not able to establish account ownership with SSN and Account number with Flagstar Bank online portal, see print outs and feedback on this attempt by Borrower, time date and stamped. XX/XX/XXXX. - The borrower has supplied additional bank statements online print outs from XXXX XXXX, His personal financial institution, checking account number ending XXXX. This is an FHA Loan. With FHA Case number per DOCS in the file when Loan Originated with Universal Lending XX/XX/XXXX. Conditional Approval Only* No XXXX Completed or signed. - Borrower received communication from XXXX, dated XX/XX/XXXX, from Department of HUD, FHA, identifying themselves as XXXX, referencing Lender ID number XXXX, and this communication is for the direct endorsement of a MIP refund on a case number, not assigned as of 18months after the origination of this FHA Loan by XXXX XXXX, transferred to Agent XXXX XXXX, per Agent transfer letter and POA executed, in file by Seller XXXX, and XXXX XXXX, on XX/XX/XXXX. - No FHA case number has been assigned, because there has been no approval on this loan, was ever issued, there is a conditional approval upon acceptance compliance doc in file with disclosures from the origination of this loan by XXXX, closing instructions, and prelim title work, sellers statement, a bill of sale to our Borrower for {$10.00}, and XXXX then paying themselves off again. The XXXX, has not been endorsed by the XXXX XXXX Underwriter. And the loan clearly doesnt meet lending guidelines, or with compliance or within guidelines. - The MIP refund document has been sent certified mail back to XXXX by Borrower, and so has the 3rd Party Borrowers Authorization to Flagstar Bank by USPS certified return receipt mail as of XX/XX/XXXX. 3rd party Authorization received from certified mail from Flagstar. The Following Citations are prevalent : - FHA 4155.1 Chapter 1 Section B item 3.c - 4155.1 Chapter 4. Section C. Item 2.k - 4155.1 Chapter 1. Section B. Item 3.d - 4155.1. Chapter 5 Section A items 1.a - HUD 4330.1 Rev -5 - HMDA Regulation B - 5-A-2. Assumption/ Secondary Marketing - 4155.1 Chapter 5. Section A Item 2. C - # 10 ( 92900LT ) Release of Assumption
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

San Antonio, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: So I have submitted a Loss Mitigation request to complete a Short Sale on the home. I faxed in the application and all of the required documents that will go along with it. I even sent over the contract for the sale of the home. I got a call from Flagstar Bank asking me when I was going to make a payment and I asked if they received the application for the Short Sale, and I was told that they closed it because they thought it was an appeal. I sent this back on XX/XX/2019. I will attach the documents that I sent to them. I have people wanting to purchase this home to prevent a foreclosure. Now I am being told that they will need to start a new process to review my request for the Short Sale, now time is of the essence. I am doing everything that I need to do to resolve the issue with our mortgage, and if we loose the sellers, the house will go into foreclosure. I have given them the same request twice. All of the documents that I have to send to you has all of our information on them along with the buyers information. I can submit all of the documents to you per your request. So I need help and I need to know what can be done to get this Short Sale completed ASAP. This is a financial hardship, we have explained to them for a year now that I have not had an income. We are trying very hard to prevent a foreclosure on our credit because then we will have to file bankruptcy. Thank you in advance for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

Saint Paul, MN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My loan was recently transferred to flagstar bank, I paid my XXXX payment, and clicked the enrolled in autopay button. After clicking the button, I received this message : AutoPay will be available when your next payment due date is after today 's date. I got a text this month after the payment late fee date that I did not pay on time and received a late fee. When I called and contacted the bank, and let them know Autopay should be setup, they said it wasn't. I shared my screen with them, and they said you didn't enroll in Autopay, even though the message above was flashed. My bank account information is store, so Autopay was enacted. They received to current their late fee or make any attempt and helping a loan which was involuntarily transferred to them, even though my efforts and understanding was XXXX setup autopay. As a result, they refused to remove the {$84.00} late fee for their organization 's missleading website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-17

Severn, MD

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-16

Bellefontaine Neighbors, MO

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-16

GA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I am a flagstar customer. I was in active foreclosure until XX/XX/2019. Flagstar would not help me. I reached out to the ga hardest hit funds. The ga hardest hit fund approved my request sent flagstar the amount to bring my loan current. I checked on flagstar website not sure of the date but late XX/XX/2019 and the had sold my loan to XXXX and on their website my loan was paid up until XX/XX/XXXX. I have proof from the last complaint against flagstar. On XX/XX/2019 flagstar called me asking when will I be making my XX/XX/XXXXpayment. I said I am paid up until XX/XX/2019. They have took those payments from me and paid advances. But my advance was paid with the XXXX. I really think someone at this company is deliberately trying to put my loan in default so I can lose my home. When I call my call is still routed to the default department. Why? I am caught up. I requested XX/XX/2019 to have those funds moved back to my payments. I checked this morning XX/XX/2019 it looks like I am due 4 2 payments. How is this possible. Flagstar is doing alot of underhanded things to make sure I lose my home. I was not prepared to make a mortgage payment until XX/XX/XXXX like the letter and my online account stated. I hope they honor this letter signed by their office of president. If not I am moving forward with filing a lawsuit ag6this company. Because somebody is doing something illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-15

Aliso Viejo, CA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-13

New Britain, CT

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I paid all my payments on time to Flagstar Bank while I was in the Federal Emergency Home Loan Program and on the FHA HAMP Loan modification program and Flagstar Bank did not apply my money to the account level in a timely manner. Instead they put my money in a suspense account and applied it to the account level whenever they felt like it. Now I have been trying to obtain a release on the FEHLP contingent lien since XX/XX/XXXX and have had a denial thus far and not even a reduction of 20 % per year for four of the five years which are not in dispute. They claim that I was delinquent in XX/XX/XXXX ; however, please see attached documents because that is not true. Also I was able to remain current on the FEHLP and still enter the FHA HAMP program under the " imminent default '' option to get into the FHA HAMP. In short, I did not have to be delinquent to get into the FHA HAMP. Flagstar had treated me as a delinquent the entire time I was being serviced by them when in fact I was current. They did a " lockout '' where they switched the locks on my front door. They have been coming into my home and on occasions small items were missing or damaged. I think they worked with other creditors of mine to help them collect their money from me in violation of the Fair Credit Reporting Act. They have reported me to the three credit bureau reports as delinquent even to this day for periods of time when I am in fact current. Please see attached letter from the former President of Flagstar Bank. I have contacted numerous local, state, and federal agencies to help with no success. I am looking for the release of the contingent lien and for a XX/XX/XXXX 1099 form for the forgiveness of debt and for my credit bureau reports to be corrected to reflect current and for interest on my money while it was in the suspense account, and for reimbursement of my locks. I should get more money for intentional infliction of emotional distress ; however, I realize that is very unlikely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-13

TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Around XXXX I got messed up with XXXX XXXX and they cancelled my home insurance. I was not made aware of this until XXXX At that time i went and purchased insurance from XXXX XXXX for my residence around XXXX was notified by mortgage company ; [ flagstar bank XXXX XXXX XXXX Arizona ] that they needed a copy of my home insurance which i sent to them. they sent a response back and said they need coverage for the XXXX thru XXXX or they would provide forced insurance for a past date, they offer for me to get myself however no insurance company will provide coverage for past dates> They have shown a negative amount in my mortgage account for this forced insurance for past time when nothing happened and when certainly i cant get coverage for a past time occurance is this legal the forced insurance amount is {$1000.00} which provides not benefit to them or me? Since the forced insurance company is a subsitiuary of the bank it is a method to make money in house with no risk There is no doubt my insurance lasped however i corrected as soon as i was made aware of this and doesnt this qualify for taxation without representation too? >
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-12

Saint Landry, LA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-12

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-11

Gilbert, AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-11

Charlotte, NC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I was in Chapter XXXX that included my mortgage company Flagstar bank. On XXXX XXXX, my chapter XXXX plan was completed and fully discharged. I received a letter from the attorneys representing Flagstar bank stating my balance was XXXX dollars and to resume my payments directly to the bank as normal. I have paid every month on time since XX/XX/2018. Since then Flagstar claims that I am one payment behind from when I was still actively involved in Chapter XXXX despite paperwork stating other wise. I sent them the necessary paperwork proving that my balance was XXXX dollars at the time of my discharge. On XXXX XXXX, I received a letter from Flagstar bank admitting to their error and stating they would fix it. As of today, the problem still has not been resolved. They are now reporting late payments to all three credit agencies and reported late payments while in active bankruptcy. I have called them on several different occasions and never receive a call back that the problem is resolved. Instead I receive automated messages that my payments are late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response