FIFTH THIRD FINANCIAL CORPORATION

2018-12-12

Flint, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-12

Carthage, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2018-12-12

Bridgetown, OH

Other transaction problem

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with non-monetary relief

Timely Response

2018-12-11

Colfax, IN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage is held by Fifth Third Bank. My homeowners insurance, paid to XXXX XXXX, is paid on an annual basis by Fifth Third Bank via escrow. Recently Fifth Third Bank changed the vendor they use to process insurance payments. I received a call from my insurer, XXXX XXXX, about 10 days ago, XX/XX/XXXX or XXXX informing me that policy had not been paid and it had been billed on XX/XX/XXXX. I was unable to reach anyone at the bank as I was informed they were having system issues. I then called my local bank branch and spoke with the onsight mortgage agent, XXXX XXXX, who contacted XXXX XXXX at XXXX XXXX to request an invoice she could forward for payment. 10 days later, another call call from XXXX XXXX, and Fifth Third still has not paid the premium out of my escrow. A very confrontational phone call with Fifth Third agent named XXXX, and now, supposedly, a check is being mailed overnight to XXXX XXXX. It should not, in my opinion taken nearly 3 weeks for this transaction to occur. I am 5 days away from policy cancellation due to Fifth Thirds new vendor arrangement and subsequent inability to manage insurance payments from a new vendor. Fifth Third, at the corporate level, not the local branch level has been difficult to deal with. I have NO issue with XXXX XXXX, they have been very helpful.
Company Response: Closed with explanation

Timely Response

2018-12-11

Cleveland, OH

Opening an account

Checking or savings account: Other banking product or service

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2018-12-11

Shulerville, SC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I received a check in the mail, and went to my 5/3 bank to deposit it. When the clerk came back, saying that the check could not be verified, she gave me the check back and said to check with the company that sent it. I called the number on the letter that accompanied the check, and was instructed to mail everything back, and that they would look into it. After I did so, I never heard anything else back from the company, and when I went back to my bank, I was instructed that they had closed my accounts and seize my remaining assets because the check I attempted to deposit was suspicious. I was then told that my balance would be mailed to me, and that there was no one I could talk to in regards to this incident. I was also told that had the check not been returned to me, that the outcome and actions taken by the institution would have been significantly different.
Company Response: Closed with explanation

Timely Response

2018-12-10

Afton, TN

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-12-10

Detroit, MI

Closing on a mortgage

Mortgage: FHA mortgage

Company Response: Closed with monetary relief

Timely Response

2018-12-10

Royal Oak, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-12-09

WV

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: In XX/XX/2018 attempted to withdraw {$100.00} from a XXXX XXXX XXXX ATM. It did not dispense the money. XXXX XXXX XXXX referred me to MY bank 5th 3rd who put the {$100.00} back in my DDA only to withdraw it a few weeks later because XXXX XXXX XXXX replied to their inquiry by stating the ATM dispensed the money that day. That was a lie and XXXX XXXX XXXX apologized to me after they investigated my claim further upon receiving a CEO Line Complaint from me. They have tried twice to deposit the money back in my 5th 3rd DDA and each time myself or my wife has asked about it - 5th 3rd has been rude, dismissive and uncooperative. The latest incident of disparate treatment occurred THU XX/XX/2018 when myself and a XXXX XXXX XXXX employee via a 3 way call desperately tried to explain the situation to a 5th 3rd SUPERVISOR who was rude, arrogant, unhelpful, dismissive, condescending, and she accused myself, a 5th 3rd client for many, many years, of lying. UNACCEPTABLE. The Supervisor was given the dates of the two attempts where XXXX XXXX XXXX attempted to credit my DDA and she simply stated " I don't see them '' and that was it. no effort on her part to locate the now {$200.00} XXXX XXXX XXXX has spent trying to give me back the {$100.00} I am due. Outrageous. The dates are XX/XX/XXXX and XX/XX/XXXX.
Company Response: Closed with monetary relief

Timely Response

2018-12-08

NC

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/XXXX, I filed a credit card dispute case ( XXXXwhich is now closed ) with Fifth Third Bank involving thirteen ( 13 ) transactions. The amount of each of these transactions was directed to the same merchant and was for the same one of two purposes. On XX/XX/XXXX, Fifth Third Bank reversed the five younger transactions of the 13-unit transaction grouping comprising the dispute case even though four out of those five transactions were beyond their individual 60-day notification windows. Fifth Third Bank refused to reverse the eight older transactions of the 13-unit transaction grouping comprising the dispute case by declaring that these eight transactions were beyond their individual 60-day notification windows. After being informed of Fifth Third Banks decision regarding my dispute case, I filed an initial complaint against Fifth Third Bank with the Consumer Financial Protection Bureau ( now closed case number XXXX ) in which I vividly detailedwith applicable supportive documentationthat since Fifth Third Bank had reversed four out of five transactions that were beyond their individual 60-day notification windows, there was no logical reason for the remaining eight transactions to not have been reversed at the same time that the reversal of the five transactions that Fifth Third Bank did reverse took place. In summary, my initial CFPB complaint against Fifth Third Bank was to declare and prove that my dispute case had been handled in a nonsensical, unfair manner because within the same grouping of transactions, denial-reason rules were disengaged for five of the transactions and then reengaged for the remaining eight transactions. Which, in my mind, paints a very clear picture of unfairness. Fifth Third Banks response to the initial CFPB complaint was to inform me that the 60-day-notification rule did not apply to the transactions I had disputed because they were considered merchant disputes. I was also informed that Fifth Third Bank reversed five of the thirteen transactions because they determined that they had chargeback rights for those transactions and that they did not reverse the remaining eight transactions because they determined that they did not have chargeback rights for those transactions. In summary, Fifth Third Bank did not addresslet alone even endeavor to rectifythe unfair handling of my dispute case that was presented to them in the initial CFPB complaint. All Fifth Third Bank did was change denial-reason terminology and transition my account into a cease and desist status for whatever that happens to mean to Fifth Third Bank. To this day, Fifth Third Bank still refuses to admit that they did not look at all thirteen transactions in the dispute case in the same lightso to speak. Fifth Third Bank also still refuses to admit treating five of the transactions in one way while treating eight transactions in a different way. Which, again in my mind, paints a very clear picture of unfairness. Pursuant to Fifth Third Banks response to the initial CFPB complaint, I filed a complaint against Fifth Third Bank with the Federal Trade Commission. My reference number in that regard is XXXX. The FTC is in complete agreement with me that Fifth Third Bank handled my dispute case in a nonsensical, unfair manner. Details and evidence that prove that Fifth Third Bank handled my dispute case in a nonsensical and unfair manner is documented below. Attachment XXXX provides a listing of all thirteen ( 13 ) transactions involved in the dispute case. Of note here, and also noted in the attachment itself, are six elements that pertain to this grouping of transactions. 1. All of the transactions were disputed on the same dateXX/XX/XXXXwhich groups all of the transactions into a single standalone dispute case. 2. The amount of each transaction was directed to the same merchant. 3. All of the transactions were payments for the same one of two purposes. 4. The transactions having a {$19.00} amount were each for the paying of a monthly membership fee. 5. The transactions having a {$180.00} amount and a {$1200.00} amount were all payments for the purchasing of the XXXX XXXX XXXX XXXX component of the merchant enterprise which is owned and controlled entirely by the merchant. 6. The transaction having a {$1400.00} amount is also a payment for the purchasing of the XXXX XXXX XXXX XXXX component of the merchant enterprise which is owned and controlled entirely by the merchant. The description and amount for this particular transaction is different from the other XXXX XXXX XXXX XXXX transactions because the initial purchase of the component has to go through the merchants help desk whichin turngives the transaction a different description and a higher amount from the other XXXX XXXX XXXX XXXX transactions. Additionally, the higher amount is due to the inclusion of an initial set-up fee. Also of note here is that Fifth Third Bank declared that the 60-day notification rule did not apply to any of these transactions because they were considered to be merchant disputes. Attachment XXXX provides a listing of the five ( 5 ) younger transactions of the dispute case which Fifth Third Bank reversed on XXXX. Of note here, and also noted in the attachment itself, are three elements that pertain to this grouping of transactions. 1. All of these transactions were reversed by the company on XXXX. 2. The first four transactionsfrom top to bottomwere reversed even though they were beyond their individual 60-day notification windows. 3. Fifth Third Bank reversed these transactions because they declared that they had chargeback rights for these transactions even though four out of the five transactions were beyond their individual 60-day notification windows. Attachment XXXX provides a listing of the eight ( 8 ) older transactions of the dispute case which Fifth Third Bank reused to reverse on XXXX. Of note here, and also noted in the attachment itself, are six elements that pertain to this grouping of transactions. 1. All of these transactions are beyond their individual 60-day notification windows. 2. Fifth Third Bank declared that they did not have chargeback rights for any of these transactions and therefore refused to reverse any of these transactions. 3. The XX/XX/XXXX and the XX/XX/XXXX transactions are no different from the XX/XX/XXXX transaction on Attachment XXXX. Since Fifth Third Bank declared that they had chargeback rights for the XX/XX/XXXX transaction on Attachment XXXX, there is no logical reason for Fifth Third Bank to declare that they did not have chargeback rights for the XX/XX/XXXX and the XX/XX/XXXX transactions. 4. The XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and the XX/XX/XXXX transactions are no different from the XX/XX/XXXX transaction on Attachment XXXX. Since Fifth Third Bank declared that they had chargeback rights for the XX/XX/XXXX transaction on Attachment XXXX, there is no logical reason for Fifth Third Bank to declare that they did not have chargeback rights for the XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and the XX/XX/XXXX transactions. 5. Although the XX/XX/XXXX transaction has a different description and a different amountwhich is explained on Attachment XXXXthe XX/XX/XXXX transaction is still no different from the XX/XX/XXXX transaction on Attachment XXXX because it is part of the XXXX XXXX XXXX XXXX component as is described on Attachment XXXX. Since Fifth Third Bank declared that they had chargeback rights for the XX/XX/XXXX transaction on Attachment XXXX, there is no logical reason for Fifth Third Bank to declare that they did not have chargeback rights for the XX/XX/XXXX transaction. 6. Since the transaction description of the XX/XX/XXXX transaction is not among the transaction descriptions of the transactions that were reversed by Fifth Third Bank ( see Attachment XXXX ), Fifth Third Bank can confirm that the transaction description of the XX/XX/XXXX transaction is directly linked to the merchant by reading paragraph 16 of the Federal Trade Commissions complaint document against the merchant, which can be accessed using the following hyperlink : XXXX XXXX XXXX The MASTER sheet of Attachment XXXX presents all thirteen ( 13 ) transactions in the dispute case in chronological order based on transaction date from oldest to youngest. Of note here are five elements. 1. Fifth Third Bank declared that none of the transactions could be denied due to their individual 60-day notification window dates have been exceeded because the transactions are considered to be disputes with a merchant. 2. Fifth Third Bank declared that they determined that they had chargeback rights for the five younger transactions ( rows 15 through 19 ) and therefore reversed those transactions on XXXX. 3. Fifth Third Bank declared that they determined that they did not have chargeback rights for the eight older transactions ( rows 7 through 14 ) and therefore refused to take any reversing action for these transactions. 4. The two different purchase purposes that constitute the entire dispute case are represented in the five younger transactions ( rows 15 through 19 ) that Fifth Third Bank determined that they had chargeback rights for and therefore reversed. 5. The two different purchase purposes that constitute the entire dispute case are also represented in the eight older transactions ( rows 7 through 14 ) that Fifth Third Bank determined that they did not have chargeback rights for and therefore refused to take any reversing action. An analysis of these five elements produces a very intriguing question : Since the two different purchase purposes that constitute the entire dispute case are represented in both the five younger transactions and the eight older transactions, what science, algorithm, or logarithm gave Fifth Third Bank cause to determine that they had chargeback rights for the five younger transactions but did not have chargeback rights for the eight older transactions? A purely mathematical analysis of the MASTER sheet of Attachment XXXX produces a plausiblealbeit unfairtheory as to what influenced Fifth Third Bank to determine the transactions for which they had chargeback rights and the transactions for which they did not have chargeback rights. This theory is explained in the following seven steps. 1. Fifth Third Bank began the chargeback rights determination process by establishing a maximum reversal amount of {$1500.00}. 2. The transaction on row 19 was reversed. This brought the total thus-far amount reversed to {$19.00}. 3. The transaction on row 18 was reversed. This brought the total thus-far amount reversed to {$200.00}. 4. The transaction on row 17 was reversed. This brought the total thus-far amount reversed to {$220.00}. 5. The transaction on row 16 was reversed. This brought the total thus-far amount reversed to {$1400.00}. 6. The transaction on row 15 was reversed. This brought the total thus-far amount reversed to {$1400.00}. 7. They stopped the reversal process at this point. For, if the transaction on row 14 had been reversed, its amount of {$1200.00} would have increased the total thus-far amount reversed to {$2.00} XXXX, which is {$1200.00} above the {$1500.00} maximum reversal amount established at the very beginning of the process. At this point in time, I am not accusing Fifth Third Bank of having engaged in such visibly obvious unfair reversal theory scheme. However, from a mathematical point of view, this seven-step theory does harmonize with the transaction-reversing actions that Fifth Third Band did and did not take. Regarding the MEMBERSHIP PAYMENTS sheet of Attachment XXXX, Fifth Third Bank declared that they had chargeback rights for the transactions on rows 9 through 11 but did not have chargeback rights for the transactions on rows 7 and 8. When these five transactions are viewed as a collective whole, it produces a very intriguing question : With the exception of date differences and a singular difference in the Merchant column, what makes the non-reversed transactions on rows 7 and 8 different from the reversed transactions on rows 9 through 11? Regarding the XXXX sheet of Attachment XXXX, Fifth Third Bank declared that they had chargeback rights for the transactions on rows 13 and 14 but did not have chargeback rights for the transactions on rows 7 through 12. When these eight transactions are viewed as a collective whole, it produces a very intriguing question : With the exception of date differences, a singular difference in the Merchant column, and two transaction amount differences, what makes the non-reversed transactions on rows 7 through 12 different from the reversed transactions on rows 13 and 14? All of the evidence documented above along with the materials in this complaints four attachments paint an undeniably clear picture that Fifth Third Bank and its dispute center mishandled my dispute case in ways that are nonsensical and unfair. When one transaction is reversed for whatever reason and a second transaction that is identical in purpose to the first transaction is not reversed for whatever reason, that deed creates an act that not only makes no logical sense at all but is also unfair because each transaction in the 13-transaction dispute case should have been handled in the same way. Additionally, the Bureau of Consumer Protection division of The Federal Trade Commission is in complete agreement with me that my dispute case was mishandled in ways that are nonsensical and unfair and also feels that Fifth Third Bank shouldof its own accordstrive to rectify and remedy such a visibly obvious case of nonsensical and unfair acts without further delay and without further complaints having to be filed against them. Most plentiful on XXXX and other social media platforms are posts and stories speaking of how Fifth Third Bank is not following the same dispute resolution rules that all other MasterCard and Visa backed credit card issuers are having to follow and how Fifth Third Bank is making up their own dispute resolution rules as they go alongso to speakto deny perfectly valid and well-documented dispute cases. Also most plentiful on XXXX and other social media platforms are posts and stores speaking of how Fifth Third Bank is demonstrating that they had rather continue tormenting and traumatizing the victims of a worldwide court-case-proven bilking scheme while other credit card issuerssuch as XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX, and XXXX XXXX just to name a fewhave elected to demonstrate compassion, understanding, and caring kindness to the victims of the bilking scheme who have already been tormented and traumatized enough as it is. I usually do not put much stock in the posts and stories I encounter on XXXX and other social media platforms. However, considering how my dispute case was handled by Fifth Third Banks dispute center, I am now inclined to feel that the plentiful posts and stories I have read regarding how Fifth Third Bank has chosen to conduct its credit-card-issuers affairs are not without certain amounts of merit and truthfulness. With respect to what you have just read and coming from someone who has spent the better part of 20 years as a XXXX XXXX in the regular 8-to-5 business world, it is my well-educated opinion and belief that it would be of more benefit to Fifth Third Bank for them to commence devoting significantly less time endeavoring to deny perfectly valid and well-documented dispute cases in favor of devoting significantly more time in the arenas of damage control and public relations so as to avoid the potential loss of present and future banking customers, the potential loss of present and future business-entity investors, the potential loss of present and future credit-card holders, and also to prevent legal action against Fifth Third Bank itself from making the transition from probable to imminent. Fifth Third Bank proclaimed me to be a valued customer. However, considering how my dispute case was handled and how my account has since been placed in some variety of cease and desist status, the picture I see is more of a loathed customer than a valued customer. But, then again, Fifth Third Bank may be using a different dictionary than myself. In closing, let me state that I am not a malicious and greedy person. I am only seeking for myself and my dispute case to be treated fairly.
Company Response: Closed with explanation

Timely Response

2018-12-06

Closing an account

Checking or savings account: Savings account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-12-06

Brigantine, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-12-06

Alsip, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-12-06

Buckhannon, WV

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-12-06

Taft, OH

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: I have been a Fifth Third bank checking account holder for XXXX years. In the past XXXX months, I have had charges come through my checking account that caused my balance to go negative. I have always turned " off '' my overdraft protection and use that as a way to know when my balance is low and I need to put more money in that account. Each time ( I believe it has happened twice in the past XXXX months ) my balance has gone negative, I get charged a fee. I called Fifth Third and complained about this when it happened XXXX months ago, and they did remove the overdraft fee during that occurrence. Today is XX/XX/XXXX and the same scenario occurred again yesterday. I do not understand how a bank can authorize a transaction via your checking account when there are not funds in the account to cover the transaction, I asked them not to do that, and not only do they do it anyway but then charge me {$34.00} for doing it. Seems highly illegal and immoral. Please investigate. Thank you.
Company Response: Closed with monetary relief

Timely Response

2018-12-06

San Francisco, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response

2018-12-06

Irwin, PA

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-12-05

Mount Olive, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: This is reference to the original compliant CFPB # XXXX, filed XX/XX/XXXX toward Fifth Third Bank. The above complaint through the CFPB was declined by Fifth Third Bank for {$18000.00} to XXXX because they enforced the fact that this complaint was filed outside of the sixty ( 60 ) day timeframe allowed under Regulation Z. Even though I first filed a dispute with Fifth Third on XX/XX/XXXX and did not get an answer until XX/XX/XXXX ( 3.5 months ). The Dispute Dept Supervisor hung the phone up on me when I was trying to get an understanding of their process. I charged portions of the XXXX fee ( {$85000.00} ) on other credit cards at the same time ; XXXX XXXX, XXXX, XXXX XXXX, XXXX, and XXXX XXXX as directed by XXXX and those financial institutions did not enforce the sixty ( 60 ) day limit and REIMBURSED ALL MY XXXX CHARGES. I was schemed into believing the purchase of a XXXX business would benefit my family for years into the future. I was only able to participate in XXXX activities for ten ( 10 ) months, XX/XX/XXXX through XX/XX/XXXX. I have attached a XXXX document outlining the services/products I was supposed to receive under my life time XXXX purchase and marked those services/products I received and those I did not. As you can see, the services/products are too numerous and extensive to comprehend within a sixty ( 60 ) day timeframe per Regulation Z. I was not able to take advantage of all the services/products offered because the Federal Trade Commission ( FTC ) discovered the fraud and shut down MOBE XX/XX/XXXX. This complaint is made toward Fifth Third because a ) they do not follow the same standards as other financial institutions who waived the 60 day timeframe limit. Why did every other financial institution find the disputes in my favor and Fifth Third did not? b ) I did not receive all services/products I paid for due to legal action by the Federal Trade Commission toward XXXX. All FTC court proceeding documents can be found here ; XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-12-05

Valparaiso, IN

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-12-05

Arlington Heights, IL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-05

Hammond, IN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-05

Dayton, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My new holiday tradition is an exasperated phone call to my homeowner 's insurance agent to figure out what 5/3 is up to this time. For multiple consecutive years, 5/3 has not paid my homeowners insurance ( out of escrow ) before the policy expires. I receive no notice of any discrepancy or issue from 5/3, only a cancellation notice from the insurance company. I own 2 homes and I have never had this problem with my other mortgage ( different bank, same insurance company ), so I know the problem is not with the insurance company. In the past, 5/3 has claimed that the Declarations document provided by the insurance company doesn't contain the policy coverage amounts and deductibles, although this ( standard ) Declarations has always been sufficient for my other mortgage provider. I have solved the problem in the past by paying for the policy out-of-pocket and resending the same Declarations document originally provided with a verbal assurance that the amounts are indeed right there on the page. 5/3 then pays the insurance company weeks past the due date, who then refunds the money to me. This year, my insurance company has again notified me of an overdue notice and imminent cancellation. I have again been forced to pay out-of-pocket. As of XX/XX/2018, I have not been able to reach a human operator at 5/3 ( my phone log shows a 22 minute call today -- all of it in computer menus or on hold ). It is easier to file this complaint than to directly interact and correct a simple issue with 5/3. In my case, 5/3 has sufficiently demonstrated irresponsible management of mortgage escrow accounts and a consistent unwillingness to perform fundamental tasks associated with them. A quick search of CFPB site yields numerous similar complaints, some with far more serious consequences to the homeowner. It is not unreasonable to wonder how pervasive this behaviour is within the organization. I sincerely want to be dissuaded from escalating this, but just in case, I have begun drafting concurrent complaints for the Ohio Dept. of Commerce and the federal Office of the Comptroller of Currency.
Company Response: Closed with explanation

Timely Response

2018-12-05

Nappanee, IN

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My homeowners insurance was due on XXXX, I received a bill from the insurance company on XX/XX/XXXX saying it was still due. So I called Fifth Third Bank to find out what was going on. Well they sent the check to someplace in Missouri not affiliated with my insurance which is XXXX, located in XXXX, MI which is clearly stated on the bill. To make a long story short they assured me they would reissue the check. On XX/XX/XXXX I decided I had better call the insurance company to find out if they had received the payment, they had not. So I TRIED calling several times over several days to get ahold of someone at Fifth Third, always put on hold, twice up to 40 minutes. Noone will answer, so frustrated I went to the local Fifth Third branch in XXXX, IN where I live and talked to the branch manager, XXXX XXXX, who after trying herself to reach someone was not able to do so. She looked me in the eye and swore she would call me back that same day, not tomorrow not next week, that day, and she would not go home until it was resolved, hahaha!!! It is now XX/XX/XXXX, I just got off the phone with my insurance company and the bill still has not been payed, so I made a partial payment so as not to get cancelled by the insurance company ( {$210.00} ) I am at my wits end, I have done everything, I pay my bills on time and for them not to answer the phone and lie straight to my face and not even call me back, I mean what am I supposed to do?
Company Response: Closed with non-monetary relief

Timely Response

2018-12-04

Teaneck, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response