FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 37
2018-12-26
Murray, UT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I writing this letter because I think there should be a better option to modify my loan. I have paid my house for the last 23 years and I have 7 years left in my mortgage and this is the first time I ask for help because I was forced to retire and I am looking for a job that allows me to continue in a better situation. It is not fair that for this reason I see myself at risk of losing my home. The interest they are giving me is 8.5 % and they are beginning to 40 years. If they gave me the interest that is in the market 4.5 % my payment would go down and I could have a better quality of life. They offer me a 40 years mortgage with an 8.5 % interest rate, I am behind 2 payments. They offer me this option that is not good and they are taking advantage of this because it is the only option that they leave me. If they reduce the interest rate they can make my payment affordable and be able to stay at my house and no became homeless.
I want to keep my house with affordable payment.
Company Response: Closed with explanation
2018-12-24
Webster, MN
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2018-12-22
Cleveland, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with non-monetary relief
2018-12-22
Columbus, OH
Closing an account
Checking or savings account: Checking account
Can't close your account
Complaint: I attempted to close my accounts with fifth third XX/XX/2018. My account was not closed, and I have since been hit with two overdraft fees, and have an outstanding balance of {$290.00} from a recurring payment tied to the account, plus the two {$37.00} overdraftt fees. The account is still not closed. Fifth Third Senior Vice Preisdent XXXX XXXX sent me a lettter threatening collections if I did nott pay, and provided contactt information and hours. I have tried calling within tthese time windows on multiple different times, on multtiple different days, only to recieve an auttorecorded message saying that fifth third is closed. The call window is XXXX M-F, XXXX Sa-Su. I placed multiple calls at both XXXX Saturday and XXXX Friday to no avail.
This issue can not be resolved if the contact information provided is not functional. I have phone logs to back up the call placement times. I also have withdrawal records, and I'm sure the bank has video evidence of me entering and asking to close my account XX/XX/XXXX.
Company Response: Closed with monetary relief
2018-12-22
Wonder Lake, IL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: On XX/XX/2018 I became aware that my Identity was being used to open and attain credit card accounts through the " XXXX '' service.
On XX/XX/2018 I went to a post office explaining that I was a victim of identity theft and I needed to change my address. With I.D . in hand I handed over the appropriate address change card.
A result of my change of address was the suspect was notified by procedure via the mail that I was changing my address.
On XX/XX/2018 I called Fifth Third Bank @ XXXX and spoke to XXXX and XXXX, who did give me a future contact number of a dispute line XXXX and eventually with a case #.
During that call I informed them that my identity had been stolen, I did not apply for the card/account, they have a fraudulent application in my name. I gave my name and personnel information, notified of my actual address and a phone number so that I could be reached in the future.
They confirmed the location of billing address and the last four numbers in the contact phone number. They said they would start an investigation, though they would not provide me with any documents to assist me in my own investigation, and the investigation would take thirty to forty-five days to resolve the discrepancies. That I should be in contact with level two investigative personnel in the future.
That call was @ XXXX for 31 min. 36 sec.
On XX/XX/2018 The suspect opened a PO Box in her name and placed my name as a user in her local facility, then proceeded to go to another Post Office and re-change my address to her post office box. The Post Office did not notify me of this change to my mail delivery, which my dispute mail was then sent, opened by her giving her notification of my claim of identity theft. I believe this is how, due to the alert, that she contacted the bank and put 'Password Protection ' on the account. Thus locking me out so the bank no longer would associate with me. No correspondence was sent to the address that I provided on my initial call on XX/XX/2018.
On XX/XX/2018 I was told of the fraudulent address change by the USPS that occurred XX/XX/2018, and that is where my mail has been going.
On XX/XX/2018 I was in contact with the Postal Inspection Service, received my first case number from them.
On XX/XX/2018 I contacted Fifth Third Bank, notified them that some more foolery may have been done due to the fraudulent address change.
They told me in response to the case number I had from them, the Dispute Case was denied, the application was a pre-approved format which means the mail, and the signatures matched?
They CSR XXXX informed me that the address had been changed on XX/XX/2018, and the account was now 'Password Protected, without the password no discussion was to be had.
I requested that any video footage of the suspect in any bank be preserved for future review, the CSR had never had that request before but would note my request. I figured there was a possibility the suspect may have hand delivered the application to the bank or changed the address on me in a brick and mortar location.
On XX/XX/2018 at the XXXX Fifth Third Bank location I met with the personnel banker XXXX XXXX, explained my dilemma and showed my ID to prove my claims.
I received a copy of the preapproved application form which had a signature that did not match a sample of three signatures I presented prior to receiving the copied form. Received some additional paperwork copies, resubmitted my contact information for him to put directly into the system, and placed my own 'Password Protection ' on the account.
On XX/XX/2018 I received Post Office forwarded mail that was sent on XX/XX/2018 to the suspects address and not to the address that was provided in person at the bank.
I believe Fifth Third Bank continues to contact the suspect to circumvent my efforts to protect myself and resolve this disturbing and tremendous time-consuming issue.
Company Response: Closed with non-monetary relief
2018-12-21
Buckhannon, WV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-12-20
Atl, GA
Opening an account
Checking or savings account: Checking account
Unable to open an account
Company Response: Closed with non-monetary relief
2018-12-20
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-12-20
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-12-20
Vicksburg, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Complaint is about my mortgage escrow account. XX/XX/18 We received a letter in the mail on XX/XX/2018 from our homeowners insurance company stating our premium payment is past due and our insurance will be cancelled if the minimum amount of {$670.00} was not paid by XX/XX/2018. XX/XX/18 I reached out to my insurance company to see if this was an error because our mortgage is up to date and we have never be behind on payments. They informed me they did not receive the payment and that I should call my bank. I called my local bank representative at 5/3 Bank. She said there were some issues on their side, something about changing a program. She explained this was not our fault and said she will take care of it. I questioned her more and she said they would overnight a check if needed to make sure our policy does not lapse. She asked me to email her the cancellation notice, which I did right away. I also emailed her the address of where to send an overnight check per the instructions of my insurance agent. XX/XX/18 I received an email from my local banker saying she sent this request up for URGENT payment and wanted to let me know she will be checking on it daily. XX/XX/18 I called my insurance agent to see if they received the payment. They had not received any payments. I called my local banker to find out why the check had not been sent out. I was given an explanation that they have 1000s of customers that are going through the same thing and that they were paying out by due date, mine not being due until XX/XX/18. I dont understand why this process is taking so long, so I questioned her if in fact they still had the money in my escrow. She was quick to assure me the money is there and it was just the process that was taking time. XX/XX/19 I called my insurance agent to see if they received the check. They did not. I called local banker and left message. Called bank on national phone number and spoke to a XXXX who said the check was cut on XX/XX/18 and it was next day aired. I asked what address the check was sent to, he didnt have an answer but he would put me through to someone who did. I was on hold for over 30 minutes then I hung up. I received an email from my local banker, she confirmed the check was written on XX/XX/18 and then overnighted on XX/XX/XXXX. I responded to see if the check was mailed to the correct address. She replied she has sent them the accurate address per my agents request and said she will obtain proof of delivery. I call my insurance agent late in the afternoon to see if they received the overnighted check. They said no and that they had already received their deliveries for the day. XX/XX/XXXX I emailed the following message to my local banker. At this time our insurance company has not received a check yet. I want you to know that I will not let my insurance lapse. This afternoon if a check is not received I will go to my insurance company and write them a check. I feel this is my only option. I will expect some sort of compensation back from the bank. I am baffled that this is taking so long to get taken care of and have been very disappointed with 5/3 response to the issue. I realize this is not your fault and you are doing what you can on your end. However, if you could relay this message to the powers that be I would appreciate it. Thank you for your time. XX/XX/XXXX At this time I was ready to write a check just to keep our home covered. Local banker emailed back reiterating the check went out and that I should be receiving a phone call from the Escrow Department. I received an email from the Escrow Department stating that the check was overnighted on XX/XX/18 and received on XX/XX/18. She apologized and said she would be calling me shortly. She called and the first thing I asked her is what address she overnighted the check to. She explained it was overnighted to the insurance company and not my agent. When I questioned why she didnt follow instructions she had no real answer for me. She said she called my insurance company to see if they had received the check and they did however it will take 48 hours to process it. She asked them to extend the date so that my insurance wouldnt lapse and they agreed. I ask her to call my agent to explain what is going on. XX/XX/18 In the morning I went to my insurance agent to confirm they received the call from the Escrow lady and they confirmed they did in fact receive her call. They stated that we should be covered now and will keep an eye on things to make sure all is good. I later received a call from my agent saying the insurance company processed the check and we are good. The problem was resolved however I just can not believe it took this long, especially when I alerted them early enough to fix the problem. We have always been in good standing on our loan. This whole ordeal was very frustrating and should have never happened. Please know that my local bank representative was very helpful and did everything she could within her power. I felt the issue lies within 5/3 Bank Mortgage department and I would have expected a lot more from a National company like them.
Company Response: Closed with explanation
2018-12-20
Newnan, GA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: A lot of banks was tried to be open on my behalf that I didnt try or authorize at all and now Im trying to get a bank but I cant please help me
Company Response: Closed with explanation
2018-12-19
Troy, OH
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I have been a customer of 5/3 Bank since XX/XX/XXXX and had good expierences with them up until XX/XX/XXXX. I did a mobile deposit to Acc # XXXX and was given {$100.00} available upfront. On XX/XX/XXXX the funds were not available and the bank took back the {$100.00} in funds that were given upfront. I was advised on XX/XX/XXXX that the funds would be available fully on XX/XX/XXXX. I disagree with the decision. On XX/XX/XXXX I went to my local bank branch and spoke with XXXX regarding the extended hold and explained I have never had an extended hold placed on a deposit before ever in 4 years. I also brought proof that the business I deposited had cleared from the other bank and showed a statement where the funds were available from the other bank account at the other institution. The local branch at 5/3 has done nothing to help me receive the funds any earlier with the proof that they cleared. It is 7 days before the XXXX Holiday and now im without funds to pay for my bills, living expenses and XXXX for my family. I have attached a copy of the Reg CC hold guidelines that the bank claims they did to my deposit. I was never given the first {$100.00} and my hold was longer then 5 business days. The deposit was less then {$5000.00}
Company Response: Closed with explanation
2018-12-19
Wonder Lake, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX, we built a new home in XXXX XXXX, IL, took out a ARM with Fifth Third Bank in the amount of {>= $1,000,000}.
In XXXX, as interest rates dropped from 6.25 % to 4.5 %, we tried to refinance with the bank, but despite excellent credit scores and income, were denied because the value of the house had declined to a point where we didn't qualify to refinance.
Between XXXX and XXXX, XXXX, we tried 7 times to refinance ( including a request for loan modification ) with Fifth Third Bank, and were denied each time due to valuation of the house.
In XXXX, XXXX, having been unable to refinance with the bank, we decided our only option at our ages ( XXXX ) was to sell the house since we could not afford to keep it in retirement.
After 7 months on the market, a buyer signed a contract to purchase our house at a price below what we owe 5th 3rd Bank. Since we do not have the funds to pay the difference, we submitted a request to 5th 3rd to approve a short-sale.
The bank, under the guidelines set forth by CFPB, sent us a retention option plan of action that would start in XXXX, XXXX. However, given our age and desired to retire, we notified the bank that after seven years of being unable to refinance, selling the house was the only option, and that the terms of the retention option were not ones we could afford in retirement.
Unfortunately, we were told today by the bank that under the rules of the CFPB, the bank can not move forward on the short-sale purchase until it has gone through all of the potential retention options even though we, as the owner, want to bypass those options and proceed with the sale of the house. It said we could not " opt out '' of the retention option offer.
Since the process involved with the proposed retention option would take 3 to 4 months to go through, we have the major risk of the buyer walking away, and being back at square one with no buyer for our house.
We are requesting that the CFPB allow 5th 3rd Bank to bypass the retention option it has laid out, and proceed directly to the short-sale offer from the buyer so that we can get the sale of our house done much sooner.
Please advise whether this is something the CFPB can do for us. If the buyer walks away, our only option in the absence of a second buyer coming forward with a price higher than what we owe, would be to have the house go into foreclosure.
Thank you very much.
Company Response: Closed with explanation
2018-12-18
Chicago, IL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I work for the XXXX XXXX XXXX XXXX. I deposited my work check pay date XX/XX/2018 for the amount of XXXX dollars into my checking account.The check was unable to process. I was told that the bank that written the payroll check had insufficient funds. After contacting Fifth Third several times I was unable to get assistance on why the check didnt clear. On top of rude customer service every account specialist that I spoke with gave me different dates on which I MIGHT be able to get my funds. Being that the post office is a federal agency job I should have had faster results. Instead of a date saying it will be processed after the holiday when thats a whole new pay period. They delayed bills from being paid. Fifth third is by far the worst bank I ever dealt with. And I dont suggest them to no one. I will also contact news station to let potential customers know how they treat their customers. Thank you
Company Response: Closed with explanation
2018-12-18
Mount Clemens, MI
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-12-18
Hamilton, OH
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-12-18
Sanford, FL
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2018-12-18
MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I recently refinanced my home and obtained a loan through Fifth Third Bank. I specifically chose Fifth Third since they had my original mortgage for 14 years and I knew they did not sell their mortgages. Selling of my mortgage is a concern due to the recession in XX/XX/XXXX. Several times during my conversation with Fifth Third mortgage employees and customer service representatives, I mentioned that being a consideration of mine in choosing to refinance with Fifth Third and the employees did not refute my statement. I received a letter yesterday, XX/XX/XXXX, from XXXX XXXX telling me my Fifth Third mortgage had been sold to them. I do NOT want XXXX XXXX to have my mortgage. What recourse do I have?
Thanks, XXXX XXXX
Company Response: Closed with explanation
2018-12-17
Bedford Heights, OH
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with monetary relief
2018-12-17
Galena, OH
Managing an account
Checking or savings account: Savings account
Banking errors
Company Response: Closed with explanation
2018-12-16
Cleveland, OH
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Company Response: Closed with explanation
2018-12-15
Itasca, IL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: i made a payment from my checking account to XXXX credit card on XX/XX/2018. my account was not charged until XX/XX/2018. i made a deposist of XXXX usd on XX/XX/2-18. as of today XX/XX/2018 it still has not registered. i called 5th third on XX/XX/2018 and was told the deposit would be availible on XX/XX/2-18. it is still not availible.
Company Response: Closed with explanation
2018-12-14
Bremen, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I reached out to my servicer, Fifth Third to inquire about having the PMI removed from my mortgage loan.
They said it would require a re-appraisal.
Scheduled appraisal and appraiser visited on XX/XX/18.
Request for PMI removal was denied I received a copy the appraisal and around XX/XX/18 and noticed the appraisal was incorrect and did not have the correct bathroom count.
Notified 5th 3rd on XX/XX/18 that the appraisal was incorrect. Then notified numerous more times. They gave me the runaround for 2 weeks and it sounded like it was not going to get corrected and I would just have to deal with it being wrong and the PMI cancellation request being denied.
XX/XX/18 I received notice that the appraisal has been corrected and the PMI has been removed.
They still will not tell me the appraised value.
I have requested for a copy of the appraisal numerous times and have not received it. I need the appraisal and it is now going to be considered aged.
Company Response: Closed with explanation
2018-12-14
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-12-14
Spring Hill, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation