FIFTH THIRD FINANCIAL CORPORATION

2015-05-18

Taft, OH

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-16

San Jose, CA

Taking out the loan or lease

Consumer Loan: Vehicle loan

Complaint: I took an auto loan from Fifth Third Bank in XXXX of 2014 via a Car dealership. I was actually approve dby a different institution but the car dealership suggested I will save more money if I were to go with Fifth Third Bank. My monthly payment is {$440.00}, but I have been paying {$500.00} for the past 7 months, despite this, when I compared my loan info and payments compared to online loan calculators, I learned that I have been paying a lot more in interest charges due to the manner in which Fifth Third Bank is compounding interest, this was never explained to me either by the dealership nor by the Bank. I believe this is very misleading, pernicious and predatory practice. Can the CFPB please investigate this?
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-15

Elk Grove Village, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-15

Bannockburn, IL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-14

Manhattan, NY

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-14

Seffner, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-14

Downers Grove, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-14

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-14

Avon, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-14

Wonder Lake, IL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I deposited a check for {$3000.00}, taking back {$100.00} in cash for a total deposit of {$2900.00} at approximately XXXX XXXX I was told that a hold was being placed on the funds to allow the check to clear. This transaction took place at the XXXX Banking XXXX. I asked if the hold could be waived, since the account was not overdrawn and I had a history of depositing checks from the same payor, XXXX XXXX. I was told this could only be done by the Branch Manager at the XXXX XXXX Banking Center, since that was where the account was opened. I made several attempts to contact the Branch Manager at the XXXX XXXX Banking Center over the next XXXX business days but was told each time that she was either " with a customer '' or " unavailable '' I did manage to speak with her once, on XXXX/XXXX/2015. At that time, I was told the check had cleared and she would " see what she could do, '' after first telling me that only the Branch Manager at the XXXX Banking Center could lift the hold, and I noted the direct contradiction I was given between the XXXX branches. I then made several more attempts to speak with XXXX, but was again, told each time that she was unavailable, but she would return my call. I am still waiting for the call from XXXX. At that point, I noted in social media that XXXX XXXX had treated me dishonestly and rudely. I received a call from a person claiming to be manager of social media for the bank, on the evening of XXXX/XXXX/2015. She told me that the hold on the check could only be lifted by the manager of the XXXX Banking Center. I noted that the managers of both the XXXX and the XXXX XXXX locations had claimed that only the other had the authority to lift the hold, ultimately admitting to me that the Branch Manager at XXXX XXXX was the correct party to release my funds. The social media person then told me that " if I could prove the check had cleared, then the bank would release the funds. All of this took place after being told that that the bank 's policy was to hold checks from 2-5 days to clear. When I pointed out the policy was XXXX that appeared to be selectively enforced, it was then she told me she would release the funds if I could prove the check had cleared. I suggested then that she probably had that information right in front of her. Her response was that the funds would not be released due to the banks 's XXXX hold policy. I pointed out to her that the Uniform Commercial Code provided that once the bank had actual knowledge the check had been presented and paid, I was legally entitled to the funds, and the bank was NOT legally holding the funds. She said it did n't matter that she could probably see on the computer in front of her that the check had cleared. Her response was that I had to prove the check had cleared, and the bank would not lift the hold the bank unless I could prove the check had cleared. I told her again that I knew as well as she did that the check had cleared, since it written by XXXX XXXX, a company that was both exceedingly well financed and I knew they processed all of their checks the day they were presented through their bank. She again told me that I had to prove the check had cleared. In summation, I believe that both the social media manager and the branch manager of the XXXX XXXX Banking Center did in fact know the check had cleared and that I was legally entitled to the funds. The bank 's personnel engaged in evasive tactics by putting the burden of proving I was entitled to the funds, which is not what the Illinois XXXX XXXX XXXX provides and also by deliberately avoiding speaking to me. In addition, on at least XXXX separate occasions, personnel at the bank hung up on me after claiming that I was not being responsive so they " were terminating the call. " They lied. They lied multiple times and they ducked me like little XXXX
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-13

Elk Grove Village, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Avon, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Cincinnati, OH

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Lacey, WA

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Hollywood, FL

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Oxford, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have never been late with a mortgage payment- I was reviewing my account on line for a pay off balance and discovered they had received my XXXX and XXXX payment but had not applied them. They were showing me as delinquent and were threatening to foreclose. After several calls it was discovered that my escrow/taxes had increased XXXX and I was not notified. The first person I spoke with informed me they mailed me notification to the old address and they told me they did not have my new address on file. I proceeded to pay the extra XXXX by phone for XX/XX/XXXX and XXXX. I paid the XXXX payment and included the new escrow/tax amount. I had paid the normal amount in full never missing a month. They have reported me to the credit companies and my credit rating has been negatively effected. They refuse to remove the reporting. It has been a nightmare trying to straighten this out. I do n't understand how they can take my money, not apply it and not charge me any late fees but report me to the credit bureaus as over 30 days late.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-05-12

Elk Grove Village, IL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-12

Vicksburg, MI

Managing, opening, or closing account

Prepaid card: Gift or merchant card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-11

Orlando, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-11

Rockwell, NC

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-10

New Albany, OH

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-08

OH

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: I had a yearly escrow analysis done on my mortgage account, which at the time of the analysis was just a little over XXXX months old! Then I was told that a second XXXX had to be done to correct the problem are to see if there was a problem with the first XXXX and it would take 5 days to be completed. Its now been 8 days and its not completed
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-08

Mboro, TN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-07

Helt, IN

Making/receiving payments, sending money

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-07

Cleveland, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response