FIFTH THIRD FINANCIAL CORPORATION

2015-05-29

Massillon, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-29

Mount Holly, OH

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-29

Youngstown, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-29

Chicago, IL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-29

Lexington, KY

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-28

China Grove, NC

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-27

Cleveland, OH

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-27

Louisville, KY

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-27

Kingstown, NC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-26

NC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I did not originate my mortgage with Fifth Third Bank. I have asked on numerous occasions for a way of electronic communication from the bank on anything related to my mortgage, an increase, a delayed payment, etc. I have set up a monthly payment with my bank to Fifth Third Bank, and have not missed a payment until this last XXXX. Fifth Third Bank periodically reviews the escrow / mortgage accounts for increases or decreases in the payment amount. There is never an advanced notification of when this is going to be done and/or which quarter or month this will be completed. One year, the change occurred in XXXX ; sadly this year, the increase occurred in XXXX. Fifth Third will not send me electronic messages like other banks. The only notification is via hard-copy mail. I did not receive my notification. My XXXX hampers me from leaving the house for weeks at a time. I have a centralized mailbox. Fifth Third is the ONLY company / bank / credit / organization who will not assist me with electronic notifications. I received a telephone call from Fifth Third bank. There was no message. I immediately returned the phone call to the Customer Service Department. After a lengthy delay in finding out " which department '' called me, I was advised that Fifth Third was only validating my home telephone number. I explicitly asked, " Is there something wrong with my mortgage. '' I was advised by the operator that, in essence, " Nothing is wrong. " Two days later, I receive another telephone call from the bank, and again, leaving no message. I immediately called back, and was transferred to the mortgage department. I was advised that the review of my escrow account had been completed and that I was behind on my mortgage in the amount of {$33.00} and change. XXXX, I started to cry because I did not want a foreclosure and/or a late payment to affect my credit rating. I specifically asked the operator that if I made a payment today would my rating be affected. She advised that it would not. Fifth Third advertises a branch in XXXX, and I was ready to drive there to make immediate payment ; only to find that the branch has never existed, it 's just advertised incorrectly. Back to the customer support area, and I was advised by the operator ( after placing me on hold and stating that she was trying to help me ) that if I made a payment via check, even though it would not be received by XXXX XXXX, that my account would be up-to-date and no late notice would occur. As I was on the phone with the bank, I wrote the check electronically, and saw where Fifth Third cleared the check on the XXXX. I called in via the automative system to validate that " Your account is up to date and no there are no balances. Your next payment of XXX.xx is due on XXXX XXXX. " I received an electronic communication that there was a change in my credit rating on Saturday, XXXX XXXX. Fifth Third placed the " missed mortgage payment '' onto my credit report, dropping it from a XXXX score ( very good ) to a score of XXXX XXXX very bad ). At this point, I ca n't even apply for an emergency loan, credit card and/or line-of-credit for my mortgage. I am in the middle of having my car insurance and home insurance transferred to a different insurance company ; and now ca n't get any savings because of the bad credit report. Today, I called and asked to have the report removed, and the supervisor advised me that he was the only person I could speak with, that while he felt terrible, since there was not an error in banking ; the late mortgage has to remain on my credit rating. I asked that since I explicitly asked his bank operators twice if there was something " wrong '' with my mortgage, and since the operator advised me that if I paid XXXX, everything would be fine -- was that not considered a banking error. Why ca n't notices be delivered immediately and electronically
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-05-25

Avon, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-24

Chicago, IL

Shopping for a loan or lease

Consumer Loan: Vehicle loan

Complaint: I went to XXXX XXXX with the intent to change the oil on my current car. I ended up speaking to a used car salesman and got swindled into purchasing the car in 2013. I was lied to about the fact that there was only XXXX owner, I was able to find this out through an old car title that was left in the vehicle and found out there were actually XXXX owners. I also asked several times about the price of the car and they would n't tell me. I really feel that the car salesman knew this and took advantage of me because of this. They would not show me any paperwork until it was time to sign everything. I know I was naive but I was also taken advantage of. The car price was ( which I later found out ) was way above the price it should have been, almost {$6000.00} and I was n't aware of all the fees until AFTER I signed the paperwork. This is unfair to the consumer, and this situation has made my first car buying experience a disaster. On top of that the brakes needed to be replaced and I was n't told anything about this, until I heard and FELT the brakes slipping. I brought the vehicle back to the shop, and they did repair the brakes. Although, I do have kids and the brakes were in such bad condition that I could have gotten into a car accident. I want other consumers to know this, because now I am left with an enormous car loan for a car that is n't even worth half of the loan that is remaining. I know I was naive, but I do feel that they lied to me and also took advantage of me knowing that this was the first time I bought a car. I feel that I should have been told the price up front, and also given the option to negotiate it. I also was lied to about how many owners the vehicle had. I feel that I was pressured and coerced into purchasing this vehicle. I wish I knew I could have put in a complaint a long time ago, but I just found out that this was even possible. I hope that something can be done, but at the very least I hope others can be educated on this topic by making this complaint, and to not buy a vehicle from XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

Cleveland, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-22

Southern Pnes, NC

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

York, SC

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

Cape Coral, FL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

Alafaya, FL

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-22

IL

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I live in XXXX I recently applied for a refinance loan with 53 Bank to combine my mortgage and equity loan together for a lower interest rate. I have had my mortgage and equity loans with 53 Bank for over XXXX years. 53 Bank recently ( XX/XX/2015 ) did an appraisal of my home with a company XXXX XXXX located in XXXX. The appraisal valued my home at {$60000.00}. The appraisal appeared to be based on foreclosed properties and/or condo properties. At one time 53.com appraised my property at {$140000.00}, a couple of years ago at {$120000.00}. My complaint is that I feel that 53 Bank uses improper appraisals to deny mortgage loans in my area
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

CO

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: In assuming a VA mortgage with Fifth Third Bank, they allowed the escrow company to send financial statements including, Name, DOB, SS #, Credit Card information andmortgage information in an unsecured and unencrypted email to the seller. This wasfor both my wife and myself. Escrow Company:XXXX XXXX XXXX XXXX XXXX, KS XXXXXXXX Closer : XXXX XXXX XXXX ( XXXX ) XXXX Ext. XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-21

Lancaster, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-21

Vab, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-20

Tallahassee, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-20

MO

Bankruptcy

Credit card:

Complaint: Fifth 3RD Bank is reporting an derogatory or adverse credit item to all of the credit reporting agencies ( XXXX, XXXX, and XXXX ). This credit item was listed and discharged in my Chapter XXXX Bankruptcy filing dated-XX/XX/2013. See attached filing.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2015-05-19

Mboro, TN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-19

Haskins, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response