EXPERT GLOBAL SOLUTIONS, INC.
Consumer Complaints
There are over 1819 complaints on file for EXPERT GLOBAL SOLUTIONS, INC.. Dated between 2019-12-09 and 2013-01-07.
Complaints Page 3
2017-03-26
Burlingame, CA
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt was paid
Complaint: XXXX I paid in Full to " NCO Financial System Debt collector '' for Creditor XXXX and advised me to keep my receipt due to during that time Collection agency, attorney and banks were involve in embezzling, scams, frauds and charge clients double amounts, On XXXX XXXX Law represent " NCO Financial System '' stated judgement were made on XXXX for same Debt account, I called and faxed settle Paid in Full and account was close on XXXX. few days later I called them back to confirm if my document was received and was confirmed and not to worry, not knowing why I keep receiving same Debt so I consult with another attorney, On XXXX I received another judgment, Garnishment/Levy to my Bank from same attorney XXXX , I again called their office and faxed receipt from NCO on XXXX, I was told if I did n't get a call back from them means no actions would go forward and not to worry, so I thought everything is fine and did n't take my money.
since Year of XXXX I had XXXX due to XXXX at work, being abusive at home from my ex husband n take care of my children leads to divorce in XXXX n final divorce judgment order from Judge to sell my home in XXXX, I closed my account in XXXX n found XXXX garnished total mount of {$130.00} + {$4800.00} plus {$50.00} non refundable from my checking in XXXX! I have copy of the garnishment from bank, XXXX I called the Law Firm multiple times to request my money back and again fax my document.
XXXX my call got transfer to XXXX, he told me if they did n't do anything in XXXX then why now? and is too late cause of legislature and why wait 10 years and he not longer work with NCO Financial, I respond I texted and what their office told me ( attachment attach ) I respond 10 years ago I send and faxed my proof and told they have my document and not to worry which he ignore in XXXX because he want my money is like I 'm been Robbed, I felt he took advantage of me due to his profession as attorney and not communicate with his client and took my money for himself. I felt violated and victim of scam after I Paid in Full t rob me, I am requesting my money back plus what I been through with this account.
Company Response: Closed with explanation
2017-03-21
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt was discharged in bankruptcy
Company Response: Closed with explanation
2017-03-18
Orion Twp, MI
Managing the loan or lease
Consumer Loan: Installment loan
Complaint: I set up auto pay through my financial institution to pay this company monthly. There have been several payments made electronically with no issue. Now all of a sudden they can not locate my XX/XX/XXXX payment that was due on XX/XX/2017. I started to receive several phone calls from this company regarding this issue. I explained to the representatives that the bill was paid and verified through my online banking and they continued to tell me that i was wrong and the payment has not been received. The representatives continued to blame everyone from my bank, to the post office as well as myself for even having to borrow a sum of money. Since this company is a 3rd party lender, i contacted the parent company XXXX, regarding this issue. After filing a complaint with XXXX, a manager, XXXX XXXX, that represents the company called me regarding this issue. I took this opportunity to call my financial institution that paid this company and had them on the phone at the same time. My bank had sent the lender a rolling bank statement via fax showing that the payment was made on XX/XX/2017 at XXXX ET and that the payment was accepted. My financial institution told XXXX XXXX that they needed a statement on their company letterhead stating that the payment was not received on the date and time the statement states the payment was made. XXXX XXXX did not seem to understand why she needed to do that and stated that she had to run it by the " lawyers '' which seemed very odd and concerning. XXXX XXXX did not seem to agree with the fact that she had to dig a little deeper into the issue seeing as how her company is alleging that the payment was n't made and disputing the issue. I did EVERYTHING i needed to and also went above and beyond considering that all my information states the bill has been paid. XXXX XXXX was also given direct contacts along with their phone numbers, e-mails and rolling bank statements. It is not my fault that this company can not keep track of the payments that are received. I set this bill up for auto pay so i would not have this issue. i have also made several attempts to contact a representative from this company, along with leaving XXXX XXXX several voice mails requesting an update regarding this issue with no response. Also this company has several reviews online with similar issues. Something needs to be done regarding this company. Many issues have been reported online very similar to the issue that i am having.
Company Response: Closed with explanation
2017-03-14
Ft Lauderdale, FL
Billing disputes
Credit card:
Complaint: I would like your assistance in obtain feedback from this company as to why they are reporting a charged off account out of date account on my credit files since XX/XX/XXXX? I do not own a account with this company and I wrote to both the company and the credit bureaus in XX/XX/XXXX advising that this account be removed or that I be provided with validation as to the date this account was opened and defaulted upon and provide me with all documentation used to validate balance owed. I have requested this company and the credit bureaus ( XXXX ; XXXX and XXXX ) close out this inaccurate out of date account and update my files accordingly.
Company Response: Closed with explanation
2017-03-04
Chicago, IL
Managing the loan or lease
Consumer Loan: Installment loan
Complaint: On XXXX, 2016, I obtained a consumer form XXXX which is being serviced by System & Services Technologies Inc ( SST ). I am unable to obtain any monthly statements that will indicate payments made toward this loan. Their website only provides basic info, such as : date & amount of loan and monthly due date for payments. Why is this company obligated to provide regular statements to it 's customers?
Company Response: Closed with explanation
2017-02-28
Improper contact or sharing of info
Debt collection: Other (i.e. phone, health club, etc.)
Contacted me after I asked not to
Company Response: Closed with explanation
2017-02-28
Jonesboro, GA
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with explanation
2017-02-12
Silver Spring, MD
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Complaint: There are XXXX unauthorized inquires XXXX XXXX/XXXX/XXXX and XXXX XXXX/XXXX/XXXX.
Company Response: Closed with explanation
2017-02-07
Mount Vernon, WA
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt is not mine
Company Response: Closed with explanation
2017-01-19
Barnett Township, IL
Problems when you are unable to pay
Consumer Loan: Installment loan
Company Response: Closed with explanation
2017-01-11
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Complaint: Hi I keep getting repeated calls from NCO Financial services on my cell phone. They are looking for someone who is not at this number. I have told them this verbally over the phone as well as emailing them and telling them this. Yet they keep calling me. The number they are calling me at is XXXX. Please can you help me to get them to remove my number from their dialer?
Company Response: Closed with explanation
2017-01-10
Los Angeles, CA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2017-01-10
Los Angeles, CA
Advertising and marketing
Credit card:
Company Response: Closed with explanation
2017-01-08
Milwaukee, WI
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: Receive phone calls on my mobile phone daily. I am usually unable to answer the calls, and there are no voicemessages left, so I am unable to call back. They also called my work, which is unacceptable. I work at a store and am not allowed to receive personal calls, I have never given out my work phone number, and I want them to stop calling my work before I get in trouble with management and my job is in danger.
Company Response: Closed with explanation
2017-01-04
Jupiter, FL
Other
Credit card:
Complaint: On XX/XX/XXXX I opened a credit card account with SST/Cigpfi, I paid faithfully until going through a XXXX. A short while later a second account popped up on my credit report, with a different account # named SST/Synovus. Both accounts have the same date of being opened. I have tried to have XXXX of them removed as it is clearly a duplicate. Many letters later and they still appear on my credit report. I have asked for the company to provide the proof that I personally opened both accounts and they have failed to do so AND the marks on my credit report remain.
Company Response: Closed with explanation
2016-12-15
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: I am contacting your organization to seek assistance about a disreputable, fraudulent, and I consider illegal business practice known as the Courier 'Advancement Fee Scam ', that continues to be pursued by International XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) and XXXX . My particular case involves XXXX and NCO Financial Services. In XXXX of this year I purchased an item from a Merchant in the USA, for which all Shipping and Handling costs were included. At no time did I contract with XXXX to ship or perform any service for me. Therefore I was surprised to have XXXX show up at my door and deliver the item and then weeks later to receive an additional bill from XXXX that requested {$14.00} for what they have named as an 'Advancement Fee ', that stated was done on my behalf. It should be made clear this has nothing do to with Duties/Taxes on the item themselves as per the XXXX XXXX XXXX XXXX ( XXXX ). This is an administrative/brokerage fee XXXX charges Shippers and Couriers to process their packages through the clearing warehouses. I repeat that at no time did I contract XXXX to ship anything for me, I certainly never contracted or requested that they pay any 'Advancement Fee ' on my behalf. As XXXX has notified, any XXXX citizen can easily clear an item through their local XXXX XXXX as you are not required to go to the actual port of entry to clear an item/package. XXXX also places a XXXX % mark up on the clearance that costs only a few dollars and that I could have easily arranged via my local XXXX XXXX. At which stage the item would have been released back to XXXX for delivery. If I had of known up front when the item was delivered that XXXX had added these bogus 'Advancement Fees ', I would have refused delivery and sent it back and contacted the Merchant about the problem, and/or disputed all charges with my Credit Card company. After receiving an invoice from XXXX I immediately sent a letter to XXXX disputing the charges and demanding validation and proof of contract in respect of shipping and 'Advancement Fees ', and that lack of would result in no monies being sent by me. Several weeks later I received a notice from NCO Financial Services Inc. harassing me about debt collection in regards to this matter. In summary : - XXXX never validated that I have an account with them, that the fees are valid or that there is a contractual obligation, inclusive of my signature, which is required by law and must be more than just an invoice they generate in their company, - I reiterate that 'Advancement Fees ' are not Duties/Taxes, but administrative brokerage charges to clear the XXXX XXXX. The charge is up to me to deal with unless I specifically arrange otherwise. XXXX has no ethical or legal right to assume they can provide a service not requested and charge a grossly marked up fee after the fact, - XXXX Collection Department gave my personal information without my permission to a XXXX XXXX - NCO Financial Services Inc., which I consider to be a violation of the 'Privacy Act ' in XXXX and the USA , - They have also reported debt to the credit reporting agencies that can not be validated, which is a violation of the law, - After requesting that they no longer harass me, particularly given my medical problems as an elder Veteran, they proceeded to threaten, intimidate and harass by having NCO Financial Services get involved, to which I also have no contractual obligation with what-so-ever, I have sent or am prepared letters/emails of complaint to the following : - XXXX XXXX XXXX - XXXX XXXX XXXX - XXXX XXXX XXXX XXXX PA, USA - Media Outlets : the XXXX XXXX ; XXXX ; XXXX XXXX 'XXXX ' & XXXX XXXX ' - NCO Financial Services Inc. Head Office in XXXX, PA, XXXX
Company Response: Closed with explanation
2016-12-01
Bronx, NY
Disclosure verification of debt
Debt collection: Credit card
Not given enough info to verify debt
Company Response: Closed with explanation
2016-11-23
Sunnyvale, CA
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with explanation
2016-11-23
Little Canada, MN
False statements or representation
Debt collection: Credit card
Attempted to collect wrong amount
Company Response: Closed with explanation
2016-11-02
Vallejo, CA
False statements or representation
Debt collection: I do not know
Attempted to collect wrong amount
Company Response: Closed with explanation
2016-10-25
Torrance, CA
Communication tactics
Debt collection: I do not know
Called outside of 8am-9pm
Company Response: Closed with explanation
2016-09-24
Cave Spring, VA
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with explanation
2016-09-14
Louisville, KY
Communication tactics
Debt collection: I do not know
Called outside of 8am-9pm
Company Response: Closed with explanation
2016-09-07
MI
Communication tactics
Debt collection: Credit card
Frequent or repeated calls
Complaint: Multiple constant calls by robo dialer calling and hanging up constantly at XXXX seconds or XXXX seconds, leaves vmail once on occasion this a debt collection company information is given as follows E.G.S XXXX XXXX XXXX, XXXX PA XXXX. the company is using a number that is blocking caller id and comes up with only XXXX and number unavailable information was retrieved on company via voicemail message left one time on recording and third party contacting company and obtaining information about the company. -company refused to provide legal compliance information as well., on each day in XXXX starting on XXXX XXXX XXXX XXXX called again XXXX XXXX, then on XXXX call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds, on XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds, XXXX call XXXX XXXX XXXX XXXX second call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds, XXXX call XXXX XXXX pm XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds call XXXX XXXX XXXX XXXX seconds ... .. The calls are Repeat and autodialing they are also blocking caller id and attempting to harass contact by repetitive calling and harassing these violate multiple FTC, FDCPA, CFPB Laws in accordance with the LAW.
Company Response: Closed with explanation
2016-08-22
Medford, OR
Dealing with my lender or servicer
Student loan: Federal student loan servicing
Don't agree with fees charged
Company Response: Closed with explanation