ERC

2019-05-24

Stkn, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: This company keeps trying to pin this debt on me! I keep disputing this debt every 3 months!! I call, they investigate and it gets removed from my credit report after they determine this is not my debt and then it comes right back on my credit report. Please make this stop!! I do not owe this company anything!!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-24

Portland, OR

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I closed this account in XX/XX/XXXX, there was a balance of {$97.00}, that should not have been charged. I spoke with XXXX and was told the amount would be written off. Now 7 years later with no notice, Im sent to collections. I no longer have all my notes from XX/XX/XXXX. I spoke with XXXX XXXX at Enhanced Recovery on XX/XX/XXXX, explained the situation and was told he has put in a dispute with XXXX. I dont understand how 7 years later, Im sent to collections with no notice, is that legal.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-24

Irving, TX

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-24

Irving, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-24

South Florida, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: Enhanced Recoveryis reporting a debt for {$970.00} in 2018. I am a victim of identity theft. I do not have an agreement with this company and I do not owe this creditor.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Naples, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Mae, WA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Arsenal, PA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Atl, GA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: The company is trying to collect on a debt from XXXX XXXX. The account in question was terminated years ago due to the service being extremely poor and not being able to make calls in my area or really have in service at all. XXXX was communicated with several times to fix the issue and it went on for months and they still didn't fix it. I had no choice but to end my service I wasn't able to use my phone without calls dropping. I told them if they didn't fix the issue that I would be terminating my contract. Now they are trying to collect on early termination fees and for a service I couldn't use. This isn't fair and I would like this off my credit immediately. I am searching my emails to find the old chats between me and customer service filled with complaints for the horrible service.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Three Bridges, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: enhanced recovery CO. LLC XXXX XXXX XXXX. XXXX, FL XXXX. I contacted this company with a second written request requesting original creditors documentation, I do not believe this information is mine or correct. I have never had XXXX phone service! They have not provided me a copy of any original contract with my signature attached. I am requesting all information be removed from XXXX and XXXX. Again, I have never requested XXXX or had their services. thanks, XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Complaint: Well over 2 yrs. ago a suspicious account appeared on my credit report from a collection agency, known as Enhanced Recovery. In the space listed as original creditor, it specified that it was a XXXX account. Well aware that I have never had an account through them because I have always had XXXX XXXX and before them was XXXX XXXX, I disputed this information and it was determined that it was not mine and was erased from my credit report back in XXXX. Also, I had never received any calls, mail, or notifications from neither XXXX or this agency regarding this supposed debt, which I found to be extremely unusual. Now, as of about 5 months ago I received my monthly credit updates from my XXXX & had noticed my score had decreased & there was a new account placed on my credit file. When I logged into my account, to my surprise, I saw that it was this same collection agency referred to as Enhanced Recovery, however I noticed something was different this time. This agency had decided to fraudulently violate the Fair Credit Reporting Act by illegally re-aging this supposed account, thus stating that it was opened in XXXX, so it could place this debt back on my credit report to lengthen it's collection efforts & intentionally hurt my credit, along with my score. Also, still to this very day, I have yet to receive any communication about this debt from anyone!!!! I find it extremely unnerving that this agency has been allowed to get away with commiting so many frivolous acts. We as individuals have rights, & if the necessary steps are not taken by this company to correct their unfair practices & start obeying the law, then maybe major lawsuit against them is the next best thing to make sure that they are held liable for their actions.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Murray, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: Enhanced Recovery account # XXXX is incorrectly reporting my account. This account is paid and is also past the statute of limitations. This debt should not be on my credit and should be removed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Woodland, WA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Enhanced Recovery Collections is attempting to collect on a debt I do not owe for XXXX. This is also really old and past the statute of Limitations in California. This debt is not owed and needs to be removed off of my credit file.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-23

Austin, TX

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: A lady called me XX/XX/2019 at XXXX saying " this is a recorded line, is XXXX XXXX there '' and I asked who was called and she said ERC . I asked what is was for and she said there was a few things in her office she would like to resolve with XXXX. I told her I am his wife and what was it that she was calling about. She then said she could only tell my husband. I told her that this was not his phone number it was mine. I gave her his phone number and she asked when the best available time to call was. I said evening. So she didn't tell me much about the company or why she was calling. It was very suspicious to me. This is the second time they have called me from 2 different numbers. First time I got a voicemail from a lady named XXXX it was on XXXX XXXX at XXXX asking for my husband and then they hung up realizing they were on voicemai. The first number they used was XXXX. The second attempt to call was from a different number ( XXXX ) XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-22

Jacksonville, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Personal information incorrect
Complaint: XXXX XXXX XXXX debt amount is XXXX account # XXXX opened on XX/XX/XXXX and Enhanced Recovery amount XXXX the account number # XXXX this was opened in XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-21

Smyrna, GA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-21

Margate, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-21

Key Biscayne, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: In XX/XX/XXXX I contacted by phone XXXX XXXX XXXX XXXX to setup Internet for my apartment. In exchange for agreeing to one year contract to keep the Internet service the company agree to price lock of two year and give me a tablet computer with 100 mb of data per month. In XX/XX/XXXX I move to a place where I had a choice of Internet providers and I returned all of the equipment that the company requested me to return and paid the finial bill and closed the account with no money due. Now XXXX XXXX XXXX has turned over my account to and ERC account number XXXX phone number XXXX. XXXX XXXX. XXXX XXXX, XXXX, FL XXXX. Since all terms of the original agreement has been satisfied I consider any attempt to collect on a debt to be fraudulent on the part of this company. The company has placed a mark on my credit report and I would like this removed and the company clear this fraud immediately. Thanks, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-21

Oxford, GA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I have no knowledge of this credit debt. This debt is not mine and I run multiple business and my credit is very important to me. This debt is drastically impacting my credit score and I need this fixed.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-20

Rockville, CT

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-20

Rncho Domingz, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: The debt is related to cable company TV box, returned in New York in 2016, and mistakenly recorded as not paid. Have since resolved the issue with the cable company, but the debt was sold to a collection agency. Since then, have been receiving letters and phone calls about the debt. Now, the debt appeared on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-20

Louisa, VA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I have never conducted business with XXXX. My phone service provider is XXXX and has been XXXX for nearly a decade. After being repeatedly harassed by the representatives at Enhanced Recovery, I mailed them 3 separate cease and desist letters to both XXXX XXXX XXXX, XXXX, FL XXXX AND to XXXX XXXX XXXX XXXX, FL XXXX. Along with those letters, I included requests for Enhanced Recovery to remove their collection account from my XXXX report because I have not conducted business with XXXX. I also sent 2 letters to XXXX at XXXX XXXX XXXX XXXX XXXX KS XXXX containing copies of the notices I sent Enhanced Recovery and letting them know as well that I had never opened nor authorized any XXXX account to be opened using my social security or personal information. In fact, I do not have ANY XXXX accounts listed on ANY of my credit reports which leads me to believe that the account was either opened fraudulently, or whatever debt being claimed by Enhanced Recovery is over 7 years old and they are aggressively reporting a fraudulent zombie debt erroneously as a brand new debt on my credit report. When I have been contacted by their representatives, they do not identify who they are or what company they are calling from. Reverse look ups of the phone numbers they dial from reflect their company due to a litany of other people who share similar experiences to mine with their company. Their collection agents demand personal information from me like my address and social security number. When I refuse to give my social security number to strangers, I have been yelled at and called a liar, deadbeat and most of their calls end up with them cursing at me and hanging up in my face. When request to speak to a supervisor to get more information on their company and explain that I am not familiar with any XXXX credit obligation because I dont do business with that company, the representatives refuse to connect me to a supervisor or manager. The agents who have contacted me tell me that they have never received any letters of any kind from me. They continue to harass me, tell me that they have obtained judgements in court against me and that I am required by order of the judge who gave us the judgement to pay them immediately in full for a debt that I dont have knowledge of and on several occasions I have explained this to them. They say that the debt will never be taken off my credit report and that it will report forever. I am afraid of their representatives saying that they can come collect in person if I refuse to make a payment with them over the phone. One of their very rude and profane male representatives told me that this debt is verified to you, quit lying about it and just pay it off and that they collect debts and will get the money by any means necessary. I know that if this is how they are threatening me, then this is how they as a company train their collection agents to berate and harass any person with a valid or invalid account being held by their offices. I am requesting a full investigation into Enhanced Recovery, including a full review of their business practices and audit of other customer complaints like mine against their company. They can not be allowed to continue operating beyond the scope of required business practices for a debt collection agency. I have exhausted all avenues to get them to stop harassing me using my personal information, work information and family contacts. I have advised Enhanced Recovery several times to discontinue their harassing communications with me and to cease their reporting of a debt that I do not own to XXXX ( and any other credit reporting agencies ). I submitted multiple written requests for Enhanced Recovery to remove their collection account from my XXXX report because I have not conducted business with XXXX. Now, after consulting with a legal advocate attorney who is handling other complaints against Enhanced Recovery, I intend to seek all options including any compensation available to me based on the evidence that documents in full detail their continued aggressive harassment, their collection agents notices of lawsuits and judgements obtained against me, and a conscious refusal to abide multiple cease and desist letters barring them from harassing me, my employers and family regarding a debt that I never authorized and have no knowledge of.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-20

Kingstree, SC

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: On XX/XX/XXXX I contacted Enhanced Recovery Company ( ERC ) in regards to an account listed on my credit reports. I requested validation for this account in which they responded with the attached documents. The document was a bill for which I have no knowledge of that was dated for XX/XX/XXXX. As you know, the statute of limitations in the state of South Carolina is 3 years and the debt can remain on the consumer 's report up to 7 years. It has now been almost 11 years and this debt is still showing up on my account with a balance of {$38.00}. I request that this collection account be removed from my report immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-20

Sanders, KY

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: Set up an payment agreement to pay and remove off of my credit report. Opened in XX/XX/XXXX closed beginning of XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-05-19

Birch Run, MI

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response